Nortel ICS 4.0, Manual

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Answering calls / 37
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide
You may see
Unknown name
or
Unknown number
on the
display if the information is not available from your telephone
company. You may see
Private name
or
Private number
on the display if the caller blocks that information.
Picking up a call ringing at another telephone
You can pick up a call ringing at another telephone by using
Directed Pickup or Group Pickup.
Answering any ringing telephone using Directed Pickup
ƒ‡fl
You can answer any telephone that is ringing in your Norstar
system.
1. Press
ƒ‡fl.
2. Enter the internal number of the ringing telephone.
Call Pickup cannot be used to answer private lines.
To use Call Pickup (Directed Pickup), the telephone must be
ringing. If, for example, the auxiliary ringer is ringing, but the
call is not ringing at a telephone, the call cannot be answered
using Directed Pickup. It must be answered normally at a
telephone that has a flashing indicator for the call, or by using
Trunk Answer. You can answer a call that is ringing because
someone has transferred the call to a telephone and the call is
ringing on an intercom button.
Tip -
Directed pickup can retrieve calls that are ringing
on an Answer DN. While you may enter the internal
number of the telephone you hear ringing, it may be calls
from another telephone you are answering.
p0881591.book Page 37 Wednesday, August 19, 1998 6:43 PM