Nortel ICS 4.0, Manual

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P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide
Tracking your incoming calls
Using Call Log
Telephones can automatically log Call Display information for
calls on an external line. The line must appear on that
telephone but it does not have to be a ringing line.
If your system is equipped with the appropriate equipment and
you have subscribed to the call information feature supplied by
your service provider, you are able to capture information
about incoming callers in your call log. The same feature is
supplied by an ISDN service package that comes with calling
line identification (CLID).
Call Log creates a record of incoming external calls. For each
call the log can contain:
• sequence number in the Call Log
• name and number of the caller
• indication if the call was long distance
• indication if the call was answered (and identity of who
answered it)
• time and date of the call
• number of repeated calls from the same source
• name of the line that the call came in on
Call Log can help you to
• keep track of abandoned or unanswered calls
• track patterns for your callers (for example volume of calls
and geographical location of calls)
p0881591.book Page 107 Wednesday, August 19, 1998 6:43 PM