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82 / Transferring calls

Modular ICS 4.0 System Coordinator Guide

P0881591 Issue 01

Using Callback

When you direct a call you have answered to another 
telephone, the system monitors the call to make sure it is 
answered. If no one answers the call within a set length of 
time, the system directs it back to you.

Callback generates a variety of displays. Most occur after a set 
delay and are listed in the index. Some occur immediately if 
the telephone to which you are directing a call is out of service 
or otherwise unavailable. These are listed with the descriptions 
of the specific features such as Transfer or Camp-on.

p0881591.book  Page 82  Wednesday, August 19, 1998  6:43 PM

Summary of Contents for ICS 4.0

Page 1: ...orstar Meridian and Companion are trademarks of Northern Telecom Northern Telecom 1998 Modular ICS 4 0 System Coordinator Guide 1 800 4 NORTEL www nortel com norstar P0881591 Issue 01 Printed in Canad...

Page 2: ......

Page 3: ...y 13 Programming Automatic Time and Date 16 Adding or changing a system speed dial 17 Changing the name of a telephone 20 Changing the name of a line 22 Making changes to Call Forward No Answer 23 Mak...

Page 4: ...p group 38 Trunk Answer 39 Answering a call using Trunk Answer 40 Answer buttons 40 Creating a Conference Call 41 Disconnecting one party 42 Independently holding two calls 43 Putting a conference on...

Page 5: ...ke priority calls 59 Using Ring Again 60 Turning on Ring Again 61 Canceling Ring Again 61 Time savers for making calls 63 Storing a number on a memory button for Autodial 63 Adding an autodial button...

Page 6: ...at your telephone 83 Overriding Call Forward 84 Changing the automatic Call Forward settings for a telephone 84 Changing Forward no answer 84 Changing the delay before a call is forwarded 85 Forward...

Page 7: ...your telephone 105 Preventing Voice Calls to your telephone using Voice Call Deny 105 Canceling Voice Call Deny 105 Tracking your incoming calls 107 Using Call Log 107 Call Log options 108 Logging a...

Page 8: ...f ring 125 Adjusting the Ring volume 125 Hiding the message or calls indication 125 Restoring the messages and calls indication 126 User Preferences 127 Using User Preferences 127 Changing button prog...

Page 9: ...RI features 154 Network Name Display for PRI 154 Name and number blocking for PRI 155 Emergency 911 Dialing 155 2 way DID 155 Call by Call service selection for PRI 156 Dialing Plan and PRI 157 ISDN B...

Page 10: ...e active Services from a two line display telephone 169 Viewing the active Services from a one line display telephone 169 Using passwords 171 Using a Basic password 172 Registration password 173 Chang...

Page 11: ...OS passwords 187 Changing your Class of Service 188 Programming Automatic Time and Date 189 General System features 191 Set profile 191 Line profile 191 Pulse or tone dialing 191 Disconnect supervisio...

Page 12: ...tem Coordinator Guide P0881591 Issue 01 Testing the speaker in the telephone handset 201 Testing the telephone headset 201 Testing the telephone speaker 201 Testing the power supply to a telephone 202...

Page 13: ...takes before a call is forwarded and other day to day programming Once you understand these basic steps you can move on to the many other features described in the second section of the guide and refe...

Page 14: ...ause of staff turnover or new business contacts You can also assign features and program buttons on individual telephones There are four ways to customize and maintain your Norstar system Initial prog...

Page 15: ...nd codes handy once you start programming What you ll need to do programming Programming is done using a telephone that can show two lines of information on its display Examples of telephones with two...

Page 16: ...lephone you use for everyday calling is used for changes and maintenance Examples of telephones with two line displays are shown in the illustration The next illustration numbers the buttons that are...

Page 17: ...s when you are making calls It s also used for entering numbers and letters when you re programming Display Shows instructions for everyday calling as well as for programming Display buttons Have a va...

Page 18: ...aper cutout found at the back of this guide that shows the directions the four buttons take you when programming Placing the programming overlay Heading Back Next Show Norstar Programming Overlay Head...

Page 19: ...mming instances the default password is fi or SCPLUS A Basic password can be used with a limited number of feature codes including and the codes for turning call services on and off For more informati...

Page 20: ...th a two digit code Passwords Change the password you use for programming or erase a Call log password On an XC system you can also change the password for Companion portable telephone registration Ti...

Page 21: ...y cntrst Ring type 1stDisplay Called ID Fwd to Fwd delay Fwd no answer Fwd on busy DND on busy Handsfree HF answerback Pickup grp Page zone Paging D Dial Priority call Hotline Aux ringer Allow redirec...

Page 22: ...nch Sched Sched 4 Sched Sched 5 Sched Sched 6 Ringing service Restrn service Routing service Call Log pswds Progrmng pswds Reg pswd Services Sys speed dial Passwords Time Date Sys Prgrming Enter digit...

Page 23: ...ther by using the navigation buttons or Press Press It s the same as pressing flfl Press fl fl Press RETRY to re enter the password if it is entered wrong The display shows the first of the seven head...

Page 24: ...ecific extensions where programming changes have not taken effect yet Items disappear from the list as they are updated Record any changes you make in the Norstar Programming Record If there is a prob...

Page 25: ...these or other programming operations see either the Table of Contents or the Index Changing the time and date on the display Entering letters and numbers using the dial pad Press Press fl which is th...

Page 26: ...choose a m or p m Press CHANGE and OK to select p m Press NEXT Press CHANGE Press the dial pad buttons to enter the minutes If you are only changing the time and not the date press to end your session...

Page 27: ...the Automatic Time and Date feature to automatically update the time and date Whenever the clock is out of sync by more than two minutes as a result of a power failure or a loss of power the first in...

Page 28: ...dard time The Automatic Time and Date feature automatically overrides any manually programmed changes to the time and date in your system Note The year is not included with the time and date informati...

Page 29: ...a two digit code To change a speed dial that already exists follow the same steps The new programming overwrites the previous number and settings Begin the programming session Press until the display...

Page 30: ...number that you want to add The telephone number can be up to 24 digits long Your display shows the telephone number and not n s as shown here Press OK Press Press CHANGE to see your options Use prime...

Page 31: ...example the system selects the prime line automatically the most common choice to dial speed dial code 01 Press Your choices are Yes and No Yes means the display shows the telephone number Press CHANG...

Page 32: ...be up to 16 characters long including spaces Press on the numeric dial pad to add spaces Press Press to end your session Or you can press then to program another speed dial number Press Press flfl Pr...

Page 33: ...phone s numeric dial pad button that has the first letter of the name until the display shows the letter you want Press Use the dial pad and until you have the entire name Press to use the name you ha...

Page 34: ...f the line you want to name In this example it s line 002 This is the name the display shows if you don t change it Press Press CHANGE Decide what name you want to give to the line Press the telephone...

Page 35: ...ng including spaces Press to use the name you have entered Press to end your session You can press once to continue programming this line or press twice to return to the Lines heading Press Press flfl...

Page 36: ...CLR to change the destination back to None Press Use the CHANGE button to choose the number of times the telephone rings before it is forwarded Your choices are 2 3 4 6 and 10 rings Press to end your...

Page 37: ...swer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired For more information on Hunt Groups see Programming Hunt Groups on page 135 Press Press flfl Press...

Page 38: ...to be sent In this example it s 221 You can press CLR to change the destination back to None Press to end your session You can press to continue programming capabilities for this telephone or press t...

Page 39: ...et has been given a name it appears on the display Press Press Press twice Press CHANGE to turn the feature on A second press turns it off again Press to end your session You can press to continue pro...

Page 40: ...ve notification of incoming Hunt Group calls while on a call The DND on busy feature overrides the Hunt Group For more information on Hunt Groups see Programming Hunt Groups on page 135 Redirect calls...

Page 41: ...mbers are busy For more information on Hunt Groups see Programming Hunt Groups on page 135 Answering an incoming call There are three indications of an incoming call ringing a line button flashing and...

Page 42: ...y hear Flashing on and off for equal lengths of time There is an incoming call on the line Flashing on and off more quickly You have placed a call on hold Flashing on for longer than off Someone else...

Page 43: ...dular system It is best if the CAP is the prime telephone and direct dial telephone for the lines and telephones it serves The person at telephone 221 has forwarded a call to you using Do Not Disturb...

Page 44: ...your CAP module If your installer has programmed the CAP module to be the central answering position for your system you can move external lines onto the CAP module by using See Moving line buttons on...

Page 45: ...hone has no active call a call on hold and no other active call Release button Pressing ends a call You do not have to put the receiver down also ends feature programming While you are on a call do no...

Page 46: ...ay information is available on your display and you press you see only the line number or line name To use logging features with Call Display see Using Call Log on page 107 Using Call Information for...

Page 47: ...n is available on your display and you press you see only the line number or line name Displaying Call Information for a call on hold 1 Press The display reads Select a call 2 Select the line on hold...

Page 48: ...rmation is shown first about a call Depending on the services you subscribe to Call Display information may contain up to three parts the name of the caller the number of the caller and the name of th...

Page 49: ...fl 2 Enter the internal number of the ringing telephone Call Pickup cannot be used to answer private lines To use Call Pickup Directed Pickup the telephone must be ringing If for example the auxiliar...

Page 50: ...irst followed by calls on the prime line and finally calls on internal lines Changing a telephone s pickup group Telephones can be put into and taken out of pickup groups You need the programming temp...

Page 51: ...active and if Trunk Answer is enabled by your installer or customer service representative You are already connected to the telephone that made the call you are trying to pick up This can happen if yo...

Page 52: ...allows for another simultaneous call to come in on the same line The same is true for boss B and boss C When incoming call traffic becomes high the calls can then be routed to a Hunt Group to optimiz...

Page 53: ...subsequent calls appear on intercom buttons if they are available Creating a Conference Call You can talk to two people at once 1 Make sure you have two calls one active and one on hold 2 Press 3 Pres...

Page 54: ...other On an M7208 M7310 or M7324 telephone 1 Press the line button of the call that you want to disconnect The call that you want to keep is automatically put on hold 2 Press The call is disconnected...

Page 55: ...ld 2 Press 3 Take the other call off hold Putting a conference on hold You can put a conference on hold allowing the other two people to continue speaking to each other by pressing You can reconnect t...

Page 56: ...ll or to join two conferences together Release one call from the conference before adding another or keep the two conferences separate You have put a conference call on hold You have tried to make a c...

Page 57: ...ng is canceled automatically when you hang up or when you press Using Handsfree Mute The ability to use Handsfree must be turned on or off for each telephone The type of Handsfree can be changed See C...

Page 58: ...r are automatically turned on 2 Dial your call 3 Speak normally Muting Handsfree 1 Press to switch off the telephone microphone so that you can speak privately to someone in your office while you are...

Page 59: ...n your microphone Turning down the microphone s volume press the left end of while speaking prevents echoes When you change the volume level both the microphone and speaker volume are adjusted to prev...

Page 60: ...Norstar telephone A Handsfree Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right hand corner of the telephone Handsfree is...

Page 61: ...re information 1 Press flfl 2 Press fl fl the default System Coordinator password 3 Press and enter the internal number of the telephone you want to program 4 Press twice 5 Press four times 6 Choose a...

Page 62: ...ad of the normal two This means that you cannot split a conference set up using Privacy 1 Press 2 Tell the other person to press the line button and join your conversation Only two Norstar telephones...

Page 63: ...retrieve the call Pick up the receiver again or press within one second to be reconnected to your call Time Press to display the current date and time while you are on a call You parked your last call...

Page 64: ...52 Answering calls Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01...

Page 65: ...d if the call is not on your prime line Press a line button and dial to talk without the receiver and if Automatic Handsfree is assigned to your telephone Use one of the features that make dialing eas...

Page 66: ...PRIORITY to make a priority call You have dialed a number but the least expensive route that the system is programmed to use is busy Unless you release the call it goes through on a more expensive ro...

Page 67: ...a line in a line pool to make an external call You have entered the number of a telephone that is not in service The telephone you have called is on another call Press LATER to use the Ring Again or M...

Page 68: ...ives each telephone access to a line pool Everyone in the office should have a list of the line pool access codes for the line pools their telephones can use Using a line pool to make a call fl 1 Pres...

Page 69: ...r telephones To make an outgoing call from an ISDN terminal access an external line by entering a line pool code or by using the ARS feature Changing how you dial your calls 1 Press 2 Press or NEXT un...

Page 70: ...ll The call is not dialed until you select a line or line pool or pick up the receiver You can pre dial both external and internal numbers You must however select the correct type of line external or...

Page 71: ...e parties on Exclusive Hold and connects your call Giving a telephone the ability to make priority calls You need the programming template found at the front of this guide See Getting started with Nor...

Page 72: ...use Ring Again to tell you when a busy line pool becomes available You tried to place a priority call to another Norstar telephone The person you called has blocked your call Try to call later The par...

Page 73: ...uest Displays Tip The Ring Again feature cannot be used when calling a Hunt Group DN For more information on Hunt Groups see Programming Hunt Groups on page 135 You cannot use Ring Again on your curre...

Page 74: ...62 Making calls Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01...

Page 75: ...l as some other system programming may be lost from the memory Adding an autodial button or 1 Press to program an external number or for an internal number 2 Choose a button and then enter the number...

Page 76: ...des or destination codes are changed remember to reprogram autodial numbers Displays Tip If you do not include a line selection in an autodial number the call uses your prime line if you have one Cont...

Page 77: ...s the memory button you want to program Enter the number you want to program onto the button then press Enter the number you want to program onto the button then press or OK You may include a line or...

Page 78: ...password 3 Press and enter the internal number of the telephone you want to program 4 Press 5 Press three times The display shows Restrictions 6 Press twice 7 Press The display shows Allow last no 8...

Page 79: ...installer or customer service representative can program system speed dial numbers to bypass dialing restrictions Speed dial numbers may include host system signaling codes Making a speed dial call 1...

Page 80: ...ss and enter a line pool access code For the M7100 telephone you can select only a line pool 4 Enter the number you want to program 5 Press or OK Displays Continue entering the number you want to prog...

Page 81: ...ter the telephone number exactly as if you were dialing it normally When you are finished press If you want to program a line or line pool selection for this speed dial number select the line or line...

Page 82: ...You need the programming template found at the front of this guide See A map for working in programming on page 7 for more information 1 Press flfl 2 Press fl fl the default System Coordinator passwor...

Page 83: ...ers for making calls 71 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide You have tried to save the number of an incoming call You can only save numbers that you have dialed yourself No numb...

Page 84: ...72 Time savers for making calls Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01...

Page 85: ...g a held call You can connect to a call on hold by pressing the flashing line button of the held call Holding automatically If your line has been programmed with full autohold you can switch from one...

Page 86: ...etrieved only at your telephone Press or The line appears busy on all other telephones and the call cannot be picked up by anyone else in the office Displays Using Call Queuing If you have more than o...

Page 87: ...ready to complete the transfer press or JOIN You cannot use Last Number Redial Saved Number Redial a speed dial code Priority Call or Ring Again to dial the number for a transfer Depending on how a pr...

Page 88: ...sed line While on a conference call you can remove yourself from the conference and connect the other two callers using the Transfer feature However if both of the other people are from outside the sy...

Page 89: ...e Press CANCL or the flashing line button to reconnect to the call on the M7100 telephone press You entered an invalid internal number Press RETRY and enter the number again The external caller you we...

Page 90: ...be completed for one of these reasons All the resources needed to perform a transfer are in use Try again later You have tried to transfer an external call to another external party Some restrictions...

Page 91: ...l did not answer the call The call has come back to you Press CALLBACK or the line button to reconnect to the call On the M7100 telephone just pick up the receiver A call you camped has come back to y...

Page 92: ...retrieval code 101 The Norstar system assigns Call Park codes in sequence from the lowest to the highest until all the codes are used This round robin approach means that a greater variety of codes ar...

Page 93: ...phone If the call you want to park is on hold reconnect to it before you park it You have entered an invalid retrieval code There was no call on the retrieval code you entered You have tried to park a...

Page 94: ...answered If no one answers the call within a set length of time the system directs it back to you Callback generates a variety of displays Most occur after a set delay and are listed in the index Som...

Page 95: ...tination you select regardless of how Forward on busy and Forward no answer are programmed If the telephone to which you forwarded your calls does not have the same external lines as your telephone th...

Page 96: ...ll goes when there is no answer on page 23 Changing Forward no answer Forward no answer redirects unanswered calls to another telephone on your Norstar system Line Redirection takes precedence over Fo...

Page 97: ...phone on your Norstar system when you are busy on a call or when you have Do Not Disturb activated at your telephone For step by step instructions see Making changes to Call Forward on Busy on page 25...

Page 98: ...tep instructions see Making Changes to Do Not Disturb on Busy on page 26 If you use DND on Busy the line indicator for an external incoming call flashes but your telephone does not ring Forward on bus...

Page 99: ...irect all your external lines or only some of them Line Redirection takes precedence over the Call Forward feature If both features are active on a set incoming external calls on redirected lines are...

Page 100: ...ines to be redirected Enter the telephone number to which you want to redirect calls using one of the following methods Press an external autodial button Enter an external telephone number using no mo...

Page 101: ...ress and enter the internal number of the telephone you want to program 4 Press twice 5 Press four times The display reads Allow redirect Tip The line chosen for redirecting calls on other lines can b...

Page 102: ...efault System Coordinator password 3 Press and enter the internal number of the telephone you want to program 4 Press twice 5 Press three times The display reads Redirect ring 6 Press CHANGE to select...

Page 103: ...eone else has already redirected that line Press or OVERRIDE to override the previous redirection and redirect the line as you want You can redirect calls only on individual lines Select the line that...

Page 104: ...e buttons on your telephone You can answer the telephone if it rings while you are in the middle of programming Line Redirection but none of the Norstar call handling features are available until the...

Page 105: ...tually ring at your telephone Be careful to avoid redirection loops If for example you redirect your lines to your branch office and your branch office redirects its lines to you you can create a redi...

Page 106: ...94 Forwarding your calls Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01...

Page 107: ...1 Press fl 2 Choose a page type Page types are through the telephone speakers internal page through an external speaker external page both internal and external combined page 3 If necessary choose a z...

Page 108: ...ram 4 Press twice 5 Press seven times The display reads Paging 6 Press CHANGE to select the setting Y Yes or N No Creating page zones Each telephone can be assigned to one of six zones for receiving p...

Page 109: ...her a tone sounds before a page begins and the maximum number of seconds a page can last before it is automatically turned off Displays Tip Make sure that everyone who needs to make page announcements...

Page 110: ...telephone or to analog telephones connected to an Analog Station Module ASM The Messages feature indicates if you have any messages waiting The Messages feature uses a message waiting list to keep a...

Page 111: ...s answered at another telephone using the Call Pickup feature the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message For analog telephone...

Page 112: ...phones including your voice message center A single message from your voice message center may pertain to several voice messages On a telephone with a one line display 1 Press flfi The display shows t...

Page 113: ...dial telephone or the internal voice mail system If the analog telephone has the Message Reply Enhancement feature set to Yes and the sender is the designated direct dial telephone the message waitin...

Page 114: ...nd external messages on an analog telephone connected to an Analog Station Module Press flfito invoke the Cancel Message Waiting feature On analog telephones connected to an ASM the Cancel Message Wai...

Page 115: ...ssage itself exists in your voice message center until you erase it there You are trying to call from your message waiting list The line that you are trying to use is being used by the identified Nors...

Page 116: ...your list of messages Press NEXT to move through your messages You are trying to send a message to a user whose message waiting list is full You have tried to send a message but your telephone s list...

Page 117: ...is not available to the M7100 telephone When someone makes a voice call to you simply start talking Your telephone s microphone picks up your voice Once you have answered a voice call you can put it...

Page 118: ...ot accept voice calls for one of the following reasons it is active or ringing with another call Call Forward is turned on Do Not Disturb is turned on Voice Call Deny is turned on it is not a Norstar...

Page 119: ...ng callers in your call log The same feature is supplied by an ISDN service package that comes with calling line identification CLID Call Log creates a record of incoming external calls For each call...

Page 120: ...taller or customer service representative programs each telephone with an appropriate number of spaces Call Log options You can select the type of calls to be stored in your Call Log Choose from four...

Page 121: ...log is full Autobumping automatically deletes the oldest Call Log item when a new call is logged Press fito enable autobumping Press fito disable autobumping Viewing your Call Log To view your log 1...

Page 122: ...ress to exit Making a call using Call Log You may find it helpful to place calls from within your Call Log The number stored for each call may vary depending on the type of call For example if the cal...

Page 123: ...eat New 3 Re enter your four digit password The display reads Password changed which confirms that your password has been assigned To enter Call Log using your password 1 Press to enter Call Log If yo...

Page 124: ...e display reads No pswd assigned which confirms that your password has been deleted Programming a telephone to log calls automatically Your installer or customer service representative can program eac...

Page 125: ...of calls you have received from the same caller This call was answered at another telephone 227 This call was logged manually This call was not answered There are one or more items in your message wai...

Page 126: ...hone to indicate when you have a voice message waiting on a particular line To find out if your external voice message service works with Norstar or if you have any problems with your service contact...

Page 127: ...f the line Press SHOW to view the redirection status of the line Press or press VIEW or VIEW to view a number that is too long to fit on the display Press or OK when you are done The display shows the...

Page 128: ...ge used on the display of each Norstar telephone Norstar supports three languages English French and Spanish Button caps are available for each language When your system is first installed all telepho...

Page 129: ...e programmed onto a memory button Long Tones and any code beginning with except fi Language Choice and Contrast Adjustment Erasing a feature button 1 Press 2 Press the feature button 3 Press or OK to...

Page 130: ...have entered The system accepts the entry as soon as you enter a valid feature code Press and enter the feature code you want to assign to the button You cannot enter invalid codes You have programmed...

Page 131: ...rite the individual telephone numbers on the labels and attach them to the appropriate Norstar telephones 2 Write the telephone number and the internal number on the appropriate Norstar Receiver Card...

Page 132: ...ee Mute and answer buttons are not assigned by default If these features are defined however they are automatically assigned to specific buttons as described on this and the following page None of the...

Page 133: ...es down the buttons on the right column erasing the features on those buttons Line buttons have priority over feature access buttons but not Handsfree Mute Intercom or answer buttons M7310 telephone b...

Page 134: ...the template applied Refer to Using Buttons on page 4 Square Centrex Hybrid Line 1 Line xx Line 1 Line 2 Call Fwd Call Fwd Call Fwd PBX DID Line xx Call Fwd Call Fwd Square Centrex Hybrid Line 1 Call...

Page 135: ...telephone button defaults The default button assignments for the M7208 telephone depend on the template applied blank blank blank blank blank blank PBX DID blank Call Fwd Line xx Call Fwd blank blank...

Page 136: ...ress 2 Press the button you want to move the line from 3 Press the button you want to move the line to Displays Tips The default Page button activates the External Page option fl The two buttons you s...

Page 137: ...lume left end for lower and right end for higher Hiding the message or calls indication fl The display that shows you have messages or calls can be replaced with the current time and date You can retr...

Page 138: ...are using a telephone with a single line display the message or call indication is hidden 1 Press fl The current time and date appears on the top line of the display 2 Press MSG or flfito see your me...

Page 139: ...telephone nearest you to make the change Using User Preferences 1 Press 2 Enter your System Coordinator or Basic password the default passwords are fl fland By using a Basic password it is possible to...

Page 140: ...der the heading User Prefernces in Terminals Sets in the main body of programming Sub headings in User Preferences Changing button programming Press at Button prgrming The display shows the number of...

Page 141: ...B11 B01 B02 B03 B04 B05 B06 B07 B08 B09 B010 B04 B05 B06 B07 B08 B01 B02 B03 B01 B07 B08 B09 B10 B11 B12 B01 B02 B03 B04 B05 B06 B19 B20 B21 B22 B23 B24 B13 B14 B15 B16 B17 B18 B31 B32 B33 B34 B35 B36...

Page 142: ...ANGE and enter the telephone number the same way you would dial it on the telephone 6 Press OK CANCL Moves you out of a setting without making any changes to it CLR Erases the button TEL Programs the...

Page 143: ...Line Pool B and you use that pool code with the speed dial code the code does not work To change a system speed dial code see Adding or changing a system speed dial on page 17 Changing Call Log optio...

Page 144: ...ten memory buttons and twelve dual memory buttons on the telephone you are viewing Press to begin looking at what s on each button A line appears on the button You cannot store a feature or number on...

Page 145: ...e or number on it The button is used for an Answer DN You cannot store a feature or number on it Either nothing is stored on the button or you have just cleared the button by pressing CLR The button i...

Page 146: ...134 User Preferences Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01...

Page 147: ...ls for help Hunt Groups can be used to route calls to a support service such as a Help Line for a software company Specialists dealing with Product A can be in one group and specialists dealing with P...

Page 148: ...e B channel connection at a time and videophones use two B channels Features affected by Hunt Groups include Call Forward All Calls Call Forward No Answer Call Forward on Busy Group Pickup Transfer vi...

Page 149: ...e representative to determine your Hunt Group number range 1 Place the programming overlay on any M7310 or M7324 telephone 2 Press flfl CONFIG The display shows Password 3 Press fi SCPLUS The display...

Page 150: ...s 6 Press The display shows Show group 7 Enter the Hunt Group number you want to program 1 30 8 Press The display shows Member DNs 9 Press The display shows the members for that group 10 Press MOVE to...

Page 151: ...ws Line assignment 10 Press The display shows Show line 11 Enter the line number you want to program and press SCAN to go to the first line assigned to this group or press LIST to go to the first line...

Page 152: ...rson to be the first member of the group to receive incoming calls Rotary the call starts at the set after the one which answered the last call Distribution is complete when the next free set has been...

Page 153: ...ANGE to set the mode Sequential Rotary Broadcast 11 Press to exit or to continue programming Setting the hunt delay This setting allows you to program the number of rings the system permits at a Hunt...

Page 154: ...bers are active on a Hunt Group call There are three routing options if all members are busy BusyTone the caller gets a busy tone Overflow the call is routed to an overflow position Queue the call sta...

Page 155: ...number of seconds a call remains in the Hunt Group queue before it is routed to the overflow position 1 Place the programming overlay on any M7310 or M7324 telephone 2 Press flfl CONFIG The display sh...

Page 156: ...an be a set DN number associated with a voice mailbox 1 Place the programming overlay on any M7310 or M7324 telephone 2 Press flfl CONFIG The display shows Password 3 Press fi SCPLUS The display shows...

Page 157: ...phone 2 Press flfl CONFIG The display shows Password 3 Press fi SCPLUS The display shows Terminals Sets 4 Press until the display shows System prgrming 5 Press The display shows Hunt groups 6 Press Th...

Page 158: ...146 Programming Hunt Groups Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01...

Page 159: ...lephone features Installing Norstar telephones If you are connecting a Norstar telephone for the first time refer to the illustrations below and use as a guideline Installing a Norstar telephone Conne...

Page 160: ...148 Telephone features Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Mounting a Norstar telephone on the wall 1 2 3 4 5 6...

Page 161: ...If automatic telephone relocation is enabled in programming by your installer or customer service representative you can move your telephone from one Norstar jack to another without losing any of its...

Page 162: ...e on a call you can refuse to answer a second call including a priority call Press fiwhile your telephone is ringing Canceling Do Not Disturb fi Press fi Displays Using Do Not Disturb Once you turn Do...

Page 163: ...matically if you make or answer a call or if you press fl Tip Norstar sets that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature Hunt Group calls arriving whil...

Page 164: ...152 Telephone features Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01...

Page 165: ...nal equipment ISDN PRI PRI is economical because separate analog trunks and data circuits are not needed for Direct Inward Dialing DID Direct Outward Dialing DOD and data transfer With PRI there is gr...

Page 166: ...ider Name information can be displayed on a Norstar set but not on an ISDN terminal If the Calling Party Name has the status of private it may be displayed as Private name If the Calling Party Name is...

Page 167: ...hone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network State and local requirements for support of Emergency 911 Dialing service by Custome...

Page 168: ...ure PRI lines do not have to be pre allocated to a given service type Call types that may be available depending on your service provider are Public Public calls connect your Norstar set with a Centra...

Page 169: ...r not this feature is compatible with your provider Dialing Plan and PRI The Dialing Plan supports PRI connectivity to public and private networks The dialing plan is a collection of features responsi...

Page 170: ...alert at a Norstar set Although an ISDN S loop or LT loop can support up to eight devices the loop has a limit of two B channels If both B channels are in use other devices on that loop cannot make or...

Page 171: ...name of an incoming call when it is available from the service provider Name information can be displayed on a Norstar set but not on an ISDN terminal If the Calling Party Name has the status of priv...

Page 172: ...rvice provider Service provider features Consult your customer service representative to determine if the new ISDN features are supported with your service provider Call Forward Call Forward allows yo...

Page 173: ...ifting the handset if an ISDN line is your prime line 2 Consult your service provider for the appropriate feature code to enter on your dial pad Automatic Call Back If you call a number and it is busy...

Page 174: ...a wide range of powerful business applications Videoconferencing and video telephony Video conferencing offers instant visual and audio contact between distant parties using either studio based or des...

Page 175: ...ccess local area networks LANs Leased line backup Essential backup for leased lines can be provided using ISDN as required rather than duplicating costly permanent leased lines LAN to LAN bridging Loc...

Page 176: ...164 ISDN PRI and BRI Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01...

Page 177: ...a user from making certain kinds of calls from a telephone or from lines that are available at the telephone The restrictions are programmed by your installer or customer service representative Making...

Page 178: ...trol telephone If you select this setting you use the start and stop times programmed by your installer or customer service representative Off prevents the service from being activated You need the pr...

Page 179: ...have Ringing service your night service set up to run according to the Night Schedule You may decide you want that ringing arrangement to come into effect only when it is turned on and off manually Y...

Page 180: ...password 3 Press NEXT to move through the schedules until the display shows the version of the service you want to be turned on 4 Press OK to select the setting or press QUIT to exit the feature witho...

Page 181: ...3 Press EXIT to exit the feature Viewing the active Services from a one line display telephone 1 Press The display shows the first active Service 2 Press to move through the active schedule 3 Press t...

Page 182: ...Services Press or NEXT to see the other active Services Press or EXIT to quit The name of the current Routing service schedule is displayed Press or NEXT to see the other Routing service schedules Pre...

Page 183: ...dial calls to a direct dial telephone ring at the extra dial telephone the extra dial telephone is designated by your installer or customer service representative only when you enter the Ringing serv...

Page 184: ...g password is erased Anyone can then access programming without a password The default System Coordinator password is which is the same as fl fl One password cannot be a subset of another one For exam...

Page 185: ...ration of Companion portables to the Norstar system See the MICS XC Norstar Companion System Coordinator Guide for more information Changing passwords You need the programming template found at the fr...

Page 186: ...our times 4 Press at Passwords 5 Press until the display reads Call log pswds 6 Press and enter the internal telephone number of the telephone where you want to clear the Call Log password 7 Press the...

Page 187: ...representative sets up the direct dial telephone You can change which direct dial telephone a telephone is assigned to or assign it no direct dial telephone You need the programming template found at...

Page 188: ...receiver or press on a hotline telephone See the Telephone Feature Card or see Changing how you dial your calls on page 57 Tip The digit you dial in order to get the direct dial telephone to ring can...

Page 189: ...ress until the display reads Hotline 7 Press CHANGE to select the type of call the hotline makes None Intrnl or Extrnl Internl assigns an internal number External assigns an external number If you sel...

Page 190: ...n which you can customize your telephone There are three levels of Set Lock Full Partial and None None allows you to access all features on your telephone Partial prevents Full in addition to the rest...

Page 191: ...telephone you want to program 4 Press 5 Press until the display reads Restrictions 6 Press twice 7 Press until the display reads Set lock 8 Use CHANGE to select one of the three options None Partial...

Page 192: ...can access host systems such as private branch exchanges PBX from Norstar by using host system signaling features known as end to end signaling These features either send a special signal to the host...

Page 193: ...enter the internal number of the telephone you want to program 4 Press 5 Press three times The display reads Restrictions 6 Press twice 7 Press three times The display reads Allow link 8 Press CHANGE...

Page 194: ...ing machines which require tones longer than the standard 120 milliseconds 1 While on a call press 2 Press the dial pad buttons to produce the appropriate tones Each tone sounds for as long as you hol...

Page 195: ...numbers or characters used for automatic dialing This may be necessary when you are connecting to a PBX or similar host system For example you can call a company with an automated attendant that inst...

Page 196: ...one communicate with devices and services that respond to tone signals such as automatic switchboards and fax or answering machines Using your Norstar system from an external location You can use the...

Page 197: ...r system It is important to maintain the security of your Norstar system by limiting access to authorized users and limiting those users to the features they need Direct inward system access DISA Cont...

Page 198: ...rvice COS password when the system answers with DISA or can dial the DISA internal number and enter their Class of Service password Maintaining security To maintain the security of your system the fol...

Page 199: ...sources both by internal and remote users When you enter a Class of Service password at a telephone the restriction filters associated with your Class of Service Tone What it means Busy tone Dialed a...

Page 200: ...swords should be deleted when they leave the company Typically each user has a separate password Several users can share a password or one user can have several passwords Changing your Class of Servic...

Page 201: ...eature also allows the automatic changing between North American daylight savings and standard time Your system uses the time and date information from the first incoming call after two rings to updat...

Page 202: ...hows Terminals Sets 4 Press until the display shows System prgrming 5 Press The display shows Change DNs 6 Press The display shows Featr settings 7 Press The display shows Backgrnd music 8 Press until...

Page 203: ...settings Line profile Line profile allows you to view but not change the programming settings for each Norstar line You can access Line Profile from any M7310 or M7324 telephone even while you are on...

Page 204: ...e Programming Hunt Groups on page 135 Internal numbers Each telephone in the Norstar system has its own internal number The length of internal numbers in your system can be from two to seven digits on...

Page 205: ...Park or Trunk Answer A telephone may have buttons assigned for lines 001 to 003 but have only lines 001 and 002 programmed to ring as well An incoming call on any of the three lines causes a line butt...

Page 206: ...Overflow routing for incoming calls is used with the Routing Service programmed by your installer A Service must be active for overflow routing to be in effect Overflow routing is not available in no...

Page 207: ...the M7100 telephone are included with each feature description Memory buttons Memory buttons are the buttons with indicators on the M7208 M7310 and M7324 telephones and the dual buttons without indica...

Page 208: ...y appear on the two line display Prime line Your telephone can be programmed to select an internal or external line or a line pool automatically whenever you lift the receiver or press This is your pr...

Page 209: ...1591 Issue 01 Modular ICS 4 0 System Coordinator Guide Wall mounting Norstar telephones can be mounted on a wall Contact the installer or customer service representative if you want to have any teleph...

Page 210: ...198 General System features Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01...

Page 211: ...he alarm telephone s display 1 Record the alarm number 2 Press TIME and record the time displayed 3 Call your installer or customer service representative and report the alarm code 4 After speaking to...

Page 212: ...splay should be filled with solid dark blocks and all the indicators next to the buttons on the telephone should be turned on Any Busy Lamp Field BLF or CAP modules that are attached to the telephone...

Page 213: ...et test 3 Pick up the handset and listen You should hear dial tone through the handset at a maximum volume The volume is reset to maximum only while the test is going on Pressing any button or hanging...

Page 214: ...the test Pressing any button ends the test Testing the power supply to a telephone 1 Press fi then or NEXT until the display reads Power test 2 Press TEST or to go ahead with a power supply test You...

Page 215: ...t have You have entered an invalid feature code You have tried to use a feature that is not available in the present setup of your Norstar system You cannot use the feature you have chosen because you...

Page 216: ...connect to the call You are connected to an external call Press TRANSFER to transfer the call You are receiving an external call forwarded from telephone 221 or you have an answer button for telephone...

Page 217: ...our active call is placed on Exclusive Hold It is reconnected automatically when the priority call ends unless you transfer the priority call in which case you must press the line button of your origi...

Page 218: ...ne used by the telephone This must be corrected by your customer service representative or installer The telephone has been set up to dial an external number on a prime line but the telephone does not...

Page 219: ...Common feature displays 207 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide The destination you have chosen for line redirection is restricted Restricted call...

Page 220: ...208 Common feature displays Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01...

Page 221: ...elephone 199 Allow calls 150 allow redirect programming 89 Already joined 39 54 Already parked 81 alternate services 165 analog telephone replying to a message 101 102 analog telephones sending messag...

Page 222: ...nger 179 B Background Music 151 turning off 151 Basic password 2 127 172 BKSP 196 blocking calls see Do Not Disturb busy 53 60 busy tone fast 187 button cap labels 118 applying 118 button caps 119 but...

Page 223: ...g 109 automatic 107 calling from within 110 deleting log items 109 logging a call manually 108 options 108 131 password 111 112 canceling 112 changing 111 set 107 using 107 Call Park 80 Call Pickup Di...

Page 224: ...ces 127 D date and time changing 13 displayed instead of messages 125 displaying 51 length of a call 50 defaults button assignments 120 deleting Call Log items 109 messages from list 102 programmed fe...

Page 225: ...ing 150 on Busy 26 86 using 150 Do not disturb 54 60 77 DRT 31 dual memory button 5 E Emergency 911 1 155 ending a call 33 Enter code 118 Enter digits 64 68 Enter zone 97 entering names and numbers 19...

Page 226: ...clusive Hold 74 Feature Button programming 117 Group Listening canceling 45 using 45 Hide message display fl126 Host System Dialing Signals Link 180 Long Tones 182 Pause 181 Programmed Release 183 Run...

Page 227: ...telephone speaker fi201 Time and Date 13 172 Time 51 Trunk Answer 40 User Preferences 127 172 Voice Call Deny canceling 105 using 105 Voice Callflfl104 fast busy tone 187 Feature button 5 Feature code...

Page 228: ...telephones 98 sending messages using display 98 Set Lock 178 Speed Dial 67 Test a Telephone 199 202 Time and Date 172 Trunk Answer 39 User Preferences 127 Voice Call 104 Voice Call Deny 105 file trans...

Page 229: ...the queue time out 143 Removing members 136 Rotary mode 140 Sequential mode 140 Setting the hunt delay 141 Setting the name 145 Unassigning lines 138 Hybrid template button defaults 123 I In use 103 2...

Page 230: ...tering with dial pad 19 limiting access to Norstar 185 telephone feature use 178 telephone programming 178 using alternate or scheduled services 165 line assignment 192 button moving 30 124 button usi...

Page 231: ...43 M7310 telephone 4 5 button defaults 121 Conference Call 42 memory buttons 195 splitting a Conference Call 43 troubleshooting 199 M7324 telephone 4 5 button defaults 122 CAP 31 Conference Call 42 m...

Page 232: ...6 No last number 54 No line selected 54 204 206 No line to use 91 No log assigned 114 No number saved 71 No number stored 68 104 No resume item 114 No services ON 170 No voice call 106 Norstar Program...

Page 233: ...118 Press a line 125 Press held line 44 prime line 177 178 telephone 31 prime line 196 priority call see also Call Queuing 29 58 Priority denied 60 Priority 223 205 Privacy changing status 49 private...

Page 234: ...149 direct dial telephones 175 Do Not Disturb 150 Do Not Disturb on Busy 26 external autodial button 63 Forward no answer 84 Forward on busy 85 Handsfree 47 Handsfree Answerback 49 Hotline 177 page zo...

Page 235: ...ing volume 125 Ringing service 167 Ring Again 60 Ring Again 55 61 Ringing 170 Ringing service 165 RLS button 33 Routing 170 Routing service 165 run stop signal 183 S Saved Number Redial using 69 Saved...

Page 236: ...ting a Conference Call 43 Square template button defaults 123 standard dial 57 Start of list 104 Still in trnsfer 77 stopping calls from ringing at your telephone 150 stuttered dial tone 187 suspendin...

Page 237: ...alls 75 Callback 82 parking a call 79 using Camp on 78 troubleshooting reporting and recording alarms 199 testing the headset 201 the power supply 202 the speaker in the handset 201 the telephone butt...

Page 238: ...ular ICS 4 0 System Coordinator Guide P0881591 Issue 01 accessing your Norstar system 114 using Call Forward 87 volume bar 196 control 196 W Wait for Dial Tone 184 wall mounting telephones 197 Y Your...

Page 239: ...ber provided or mail it to the address below Your comments will be used to make improvements Thank you We appreciate your time and consideration Enterprise Networks Training and Documentation Return m...

Page 240: ...ation in this document 3 Have you found the information in this document to be technically accurate 4 Is this document clearly written 5 Is the information in this document complete for its purpose 6...

Page 241: ......

Page 242: ...e slots provided on the back cover Apr s avoir termin la programmation rangez la grille Norstar dans les fentes pr vues cet effet la fin de ce guide Cuando haya terminado de programar inserte en estas...

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