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AG 5500
A
Appendix A: Technical Support
305
Appendix A: Technical Support
We have tried to ensure that you get the most up-to-date information available about the AG
5500, and we hope this User’s Guide has met all your operational and performance needs.
However, we understand that occasionally you may run into problems that require additional
technical support.
“Troubleshooting” on page 299
provides some basic troubleshooting information and
procedures that will help you to diagnose and solve your problem (if the problem is related to
the AG 5500). Additionally, you should check with your network documentation to verify that
the network components are functioning correctly.
If you cannot resolve the problem with your documentation resources, try connecting to our
corporate Web site. We may have new information posted here that addresses your issues.
If you are still having problems, our friendly and experienced technical support team is always
ready to assist you.
Contact Information
You can contact us by Email, fax, telephone, or regular mail.
Telephone
++1.818.575.2590
Fax
++1.818.597.1502
Address
Nomadix, Inc.
1100 Business Center Circle, Suite 100
Newbury Park, California 91320
Attn: Technical Support
When contacting technical support, please have your AG 5500’s serial number
available. The serial number is located on the bottom panel of your AG 5500.
ag5500_userguide.book Page 305 Tuesday, June 5, 2007 7:31 PM
Summary of Contents for AG 5500
Page 1: ......
Page 6: ...This page intentionally left blank AG 5500 vi...
Page 40: ...This page intentionally left blank AG 5500 28 Introduction...
Page 46: ...AG 5500 34 Installing the AG 5500...
Page 68: ...This page intentionally left blank AG 5500 56 Installing the AG 5500...
Page 73: ...AG 5500 System Administration 61...
Page 106: ...AG 5500 94 System Administration IPSec Tunnel Security Policies...
Page 110: ...AG 5500 98 System Administration...
Page 115: ...AG 5500 System Administration 103...
Page 126: ...AG 5500 114 System Administration...
Page 174: ...AG 5500 162 System Administration...
Page 203: ...AG 5500 System Administration 191 The Internal Billing Options Setup screen appears...
Page 205: ...AG 5500 System Administration 193 Sample of Internal Billing Options XoverY Plan Setup Screen...
Page 210: ...AG 5500 198 System Administration...
Page 231: ...AG 5500 System Administration 219 4 Repeat Steps 1 3 for page 2 of 2 see following screen...
Page 234: ...AG 5500 222 System Administration 5 Repeat Steps 1 3 for page 3 of 3 see following screen...
Page 268: ...This page intentionally left blank AG 5500 256 The Subscriber Interface...
Page 299: ...AG 5500 Quick Reference Guide 287 Here is the output of cakey pem...
Page 301: ...AG 5500 Quick Reference Guide 289 Here is the output of server csr...
Page 316: ...This page intentionally left blank AG 5500 304 Troubleshooting...
Page 318: ...This page intentionally left blank AG 5500 306 Appendix A Technical Support...
Page 338: ...This page intentionally left blank AG 5500 326 Index...