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Troubleshooting

IP100 Series Installation Guide

Connectivity Problems

Problem

Unable to ping through the unit

Troubleshooting Tips

Localize the problem by issuing pings to various network interfaces on
the IP100 Series NAP. Use

tcpdump

to trace packets leaving or

entering a port. (See Viewing Packets With tcpdump for further
information.)

Possible Cause

The interfaces are not enabled.

Possible Solution

Ensure that all interfaces are active and up, as described in CHAPTER
3, Configuring the NAP.

Possible Cause

No route exists to the network.

Possible Solution

Check the routing table in Voyager to see if a route exists to the
network where the interface is located. If no route exists, see Routing
Problems, below.

Possible Cause

The routing information for the attached NAP is incorrect.

Summary of Contents for IP100 Series

Page 1: ...Nokia 313 Fairchild Drive Mountain View CA 94043 2215 1 650 625 2000 info iprg nokia com Part Number 45 0445 001 Rev A October 2000 Nokia IP100 Series Installation Guide ...

Page 2: ...are disclaimed In no event shall Nokia Corporation be liable for any direct indirect incidental special exemplary or consequential damages including but not limited to procurement of substitute goods or services loss of use data or profits or business interruption however caused and on any theory of liabil ity whether in contract strict liability or tort including negligence or otherwise arising i...

Page 3: ...European Community CE IEC 1000 4 2 European Community CE IEC 1000 4 3 European Community CE IEC 1000 4 4 European Community CE IEC 1000 4 5 European Community CE IEC 1000 4 6 European Community CE IEC 1000 4 11 European Community CE Safety Standards UL1950 US CUL CSA 22 2 NO 950 M93 Canada EN60950 1992 A1 A2 1993 A3 1995 A4 1997 All 1998 European Community CE TUV EN60950 Japanese National Deviatio...

Page 4: ...7 7089 or 1 49 231 754 6011 E mail info ipnetworking_americas nokia com E mail info ipnetworking_emea nokia com E mail info ipnetworking_apac nokia com Nokia Corporation Nokia NTC UK Heathrow 313 Fairchild Drive 2 Heathrow Blvd Mountain View CA 94043 2215 284 Bath Road USA Heathrow Middlesex UP7 ODQ England Nokia Customer Support Website http support nokia com E mail tac support nokia com Americas...

Page 5: ...uide xiii CHAPTER 1 Overview 1 Organization of Installation Guide 2 Hardware 3 Features 4 Rear Panel 5 Top 6 Bottom 7 Site Requirements 9 CHAPTER 2 Installing the Hardware 11 Placement of IP100 Series NAP 12 By Itself on Desk or Table 12 Stacking 12 Wall Mounting 13 Connecting the IP100 Series 16 Step 1 Connecting the NAP to a Power Source 16 Step 2 Connecting a Console 17 Step 3 Connecting the NA...

Page 6: ...AP 27 Before You Begin 28 Using System Startup 29 Step 1 Assigning a Hostname 29 Step 2 Assigning a Password 30 Step 3 Selecting a Browser Type 30 Step 4 Entering Initial Interface Information 31 Step 5 Confirming the Setup 32 Using Voyager 33 Monitoring IP100 Series Operations 35 APPENDIX A Technical Specifications 37 Physical 37 Environmental 38 Interfaces 39 Declaration of Conformity 40 APPENDI...

Page 7: ... 53 Other Commands 53 halt 53 help 53 Booting the System 54 Installing IPSO Using the Boot Manager 55 Protecting the Boot Manager With a Password 56 Upgrading the Boot Manager 57 APPENDIX D Limited Warranty and Terms and Conditions of Software License for Nokia Software 59 APPENDIX E General Public Licensed Software 65 APPENDIX F Troubleshooting 69 Access and Login Problems 70 Unable to log in to ...

Page 8: ...roblems 78 Problems with OSPF 79 OSPF does not operate 79 Problems with RIP 80 Problems Exchanging Routes 81 Problems With Multicast 82 Using tcpdump 84 Viewing Packets With tcpdump 84 tcpdump Command Basics 84 tcpdump for a specific interface 84 tcpdump for a specific protocol on an interface 85 tcpdump for an Interface Using a TCP UDP Application Port 85 Specifying IP or UDP Port 85 Filtering Tr...

Page 9: ...onnected to power source 16 2 4 Notebook computer connected to NAP 17 2 5 Rear panel of NAP with network interfaces at left 18 2 6 External modem connected to NAP 20 3 1 Screen that appears when first booting the NAP 29 3 2 System startup browser screen 30 3 3 System startup interface screen for IP110 NAP 31 B 1 Ethernet crossover cable pin connections 41 B 2 9 pin to 25 pin null modem cable 43 B ...

Page 10: ... Robotics DIP Switches 23 2 3 Best Data AT Commands 25 A 1 Physical Dimensions of IP100 Series NAP 37 A 2 Environmental Characteristics of IP100 Series NAP 38 A 3 Interface Characteristics of IP100 Series NAP 39 C 1 Boot Manager Boot Flags 48 C 2 Boot Manager Argument Defaults 54 ...

Page 11: ...n also be wall mounted This approach provides many benefits One step ordering All interfaces and peripherals are pre installed in a single integrated unit Quick start up All software is pre installed Dependability Nokia supports the entire unit Compatibility The IP100 Series maintains compatibility with other devices in the Nokia IP family The Nokia IP100 Series NAP is managed using Voyager the No...

Page 12: ...splayed within each Voyager page The documentation set also includes the online Voyager Reference Guide Voyager Help When using Voyager to enable inline help Press the HELP ON button located at the top of the Voyager display The HELP OFF button appears when the help text is active To disable inline help Click the HELP OFF button To obtain more information about a task or about options access the i...

Page 13: ...re different users will insert different text in a command line Turn Internal Clock off Select the File menu To delete a file type rm filename Bold Italic The name of a document or a section within a document This is the Overview chapter SMALL CAPS Button to click with your pointing device to perform a specific operation Click CONFIG Courier A file or directory name Text that the computer presents...

Page 14: ...xiv IP100 Series Installation Guide WARNING Shows critical information which if ignored could cause injuries to you or to other people NOTE A Note calls special attention to important information ...

Page 15: ...ations platforms NAPs provides secure network access for small size to medium size organizations IP100 Series NAPs are compact and also easy to install configure and use The Nokia operating system IPSO is built into the IP100 Series The series also comes with Voyager a web based NAP management application ...

Page 16: ...work Chapter 3 shows how to configure the NAP Appendices provide the following additional technical information Appendix A Technical Specifications Appendix B Cables Appendix C Using Boot Manager Appendix D Warranty and License for Nokia Software Appendix E General Public Licensed Software Appendix F Troubleshooting WARNING The IP100 Series NAP has no user replaceable or user serviceable parts Onl...

Page 17: ...ries Installation Guide 3 Hardware Hardware Figure 1 1 shows an overall view of an IP100 Series NAP Later figures provide more details about each orientation top rear and so forth Figure 1 1 Overall view of NAP ...

Page 18: ...top of one another For more detailed technical information see APPENDIX A Technical Specifications For information about stacking and wall mounting see CHAPTER 2 Installing the Hardware IP100 Series NAPs come with the following A null modem cable with DB 9 connectors for connecting a console to the unit In Chapter 2 see Step 2 Connecting a Console A power cord appropriate for the country in which ...

Page 19: ...ielded connectors for each network interface Connector labels indicate the types of interfaces Two ports with DB 9 connectors One AUX is for connecting an external modem or another NAP to the unit The other CONSOLE is for connecting a terminal to the unit A connector for the power supply The connector is labeled POWER and has a universal power symbol A reset button ...

Page 20: ...f LEDs at the right of the unit correspond to the three network connectors on the rear panel They are labeled accordingly The top LED ACTIVE is yellow and flashes on and off to indicate network activity The bottom LED LINK is green when there is a network connection When there is no network connection the LED does not glow at all ...

Page 21: ...beled FAULT and POWER with a universal power symbol above the LEDs The POWER LED is green when the unit is receiving power The FAULT LED is red when there is a system failure or abnormal condition Bottom Figure 1 4 shows the bottom of the NAP Figure 1 4 Bottom view of NAP ...

Page 22: ...Figure 1 4 indicates the bottom of the unit has Four sets of ventilation slots A rubber cushion at each corner for placing the unit on a desk or table or stacking NAPs on top of one another Two keyhole slots for mounting the unit on a wall ...

Page 23: ...r NAPs intended for shipment outside North America the cord set may be optional If a cord set is not provided use a power cord rated at 6A 250V maximum 3 meters long made of HAR cordage and IEC fittings approved by the country of end use WARNING There is danger of explosion if the battery is incorrectly placed Replace only with the same or equivalent type recommended by the manufacturer Dispose of...

Page 24: ...10 IP100 Series Installation Guide ...

Page 25: ...2 Installing the Hardware This chapter describes how to install an IP100 Series NAP and how to connect it to a network It also explains how to connect an external modem to the NAP as an alternative way of accessing the NAP from a remote location ...

Page 26: ...IP100 Series NAP By Itself on Desk or Table You can place an IP100 Series NAP on a desk table or other flat surface Stacking You can stack up to three NAPs on top of one another Figure 2 1 Figure 2 1 Three NAPs stacked on top of one another rear view ...

Page 27: ...clearance under the NAPs to allow air to move through the components WARNING Do not block any ventilation slots on the NAP Internal components may overheat and be damaged Wall Mounting You can mount an IP100 Series NAP on a wall by using the two keyholes slots on the back of the NAP When mounting the NAP on a wall the front panel should be at the top and the rear panel at the bottom with connectin...

Page 28: ...NAP For easy access mount the NAP at eye level and in a position where it is visible isolated from other wall mountings and level 3 Place marks where the two mounting screws should go The distance from the center of one keyhole slot to the center of the other is 7 5 inches 19 05 cm 4 Drill a quarter inch 0 635 cm hole at each mark to accommodate the number 10 cross head screws that come with the N...

Page 29: ...late so it reads from left to right when facing the wall mounted NAP rather than being upside down To do this use the following procedures 1 Pull the face plate off the unit The face place is attached with adhesive 2 Rotate the face plate 180 degrees 3 Place the face plate back on the unit Press firmly so it sticks to the unit NOTE The adhesive on the back of the face plate will form a permanent b...

Page 30: ...NAP to a network Step 1 Connecting the NAP to a Power Source Plug the power cord that comes with the NAP into the 5 volt DC adapter Plug the other end into a 3 wire grounded power source Then plug the adapter into the POWER socket on the rear panel The POWER LED on the front panel should display green Figure 2 3 shows the NAP connected to a power source Figure 2 3 NAP connected to power source ...

Page 31: ...rd VT100 compatible terminal a DOS or Windows computer running a terminal emulation program such as HyperTerminal a UNIX work station running a terminal emulation program such as Kermit NOTE The CONSOLE port on the NAP supports a data terminal equipment DTE interface with 8 data bits no parity and 1 stop bit running at 9600 bps Figure 2 4 shows a notebook computer connected to an IP100 Series NAP ...

Page 32: ...k The next step is to connect the NAP to a network Figure 2 5 shows the three network interfaces on the rear of the NAP Plug an RJ 45 cable into one of the interfaces Connect the other end to a network connection Figure 2 5 Rear panel of NAP with network interfaces at left ...

Page 33: ...dem command strings The last step depends upon which specific modem you use Step 1 Connecting a Modem To connect a modem to the NAP you will need a straight through serial cable with a DB 9 connector at one end and a modem appropriate connector at the other end For cable specifications see APPENDIX B Cables Follow these procedures A Use the cable to connect the modem to the AUX port on the rear pa...

Page 34: ...Configuring a Modem Before setting the command strings appropriate to the specific modem you have do the following A In Voyager under Network Access and Services make sure Allow COM2 Access is set to Yes B Locate this file etc ttys An example of this file is reproduced on the next page ...

Page 35: ...usr libexec getty Pc cons25 on secure ttyv3 usr libexec getty Pc cons25 off secure Serial terminals ttyd0 usr libexec getty std 9600 vt100 on secure ttyd1 usr libexec getty modem 9600 unknown on secure ttyd2 usr libexec getty modem 9600 unknown off secure ttyd3 usr libexec getty modem 9600 unknown off secure ttyd4 usr libexec getty modem 9600 unknown off secure Pseudo terminals ttyp0 none network ...

Page 36: ...ngs Whether or not you need to do this and how to do this depends upon the specific modem you have Here we explain how to configure two popular fax modems the US Robotics 33 6 Sportster and the Best Data 56K Your modem may follow one of these patterns US Robotics 33 6 fax modem For a US Robotics 33 6 fax modem follow these procedures A Use a terminal emulator such as HyperTerminal to enter this AT...

Page 37: ...Load profile 0 from VRAM B Set serial port data rate to modem to modem connection rate H1 IO R2 Set appropriate flow control N6 U6 Set connection to 9600 bps S0 1 Answer after one ring W0 Write settings for profile 0 to NVRAM Table 2 2 US Robotics DIP Switches DIP Switch Position Meaning 1 Down Override DTR 5 Up Answer incoming calls 7 Up Load configuration from NVRAM instead of using defaults 8 D...

Page 38: ...first connect to the modem you might need to press return a few times to get a login prompt If you appear to be experiencing problems with flow control try adding these AT commands H0 R2 Best Data 56K data fax modem For the Best Data fax modem follow these procedures A Pass this AT string to the modem AT F K4E0Q1S0 1 After entering this command you will not see your own typing or any response from...

Page 39: ...will end if your modem disconnects Table 2 3 Best Data AT Commands Command Meaning F Restore values to default settings K4 Enable XON XOFF local flow control computer to modem E0 Disable echo modem will not display what you enter Q1 Do not return result codes S0 1 Answer after 1 ring W0 Write settings for profile 0 to NVRAM Y0 Load profile 0 from VRAM ...

Page 40: ...26 IP100 Series Installation Guide ...

Page 41: ...ation Guide 27 CHAPTER 3 Configuring the NAP This chapter explains how to configure an IP100 Series NAP It describes using the system startup procedure for initial configuration using Voyager to complete the configuration ...

Page 42: ... the system startup procedure to begin configuring the NAP System startup is part of the IPSO software that is built into the IP100 When you connect with the NAP for the first time the NAP comes up in system startup mode Use system startup to perform the following operations which are explained in the following sections 1 Enter a hostname 2 Enter an administrative password 3 Enter a browser type 4...

Page 43: ...igure 3 1 Screen that appears when first booting the NAP Do nothing when you see this screen After five seconds the system startup procedure automatically starts Step 1 Assigning a Hostname System startup first requests a hostname for the NAP At the Hostname prompt do the following A Type a hostname You can use any alphanumeric characters in upper or lower case a z 0 9 dashes and dots What you typ...

Page 44: ...stnames Passwords must however be at least six characters B Confirm your entry by re entering it Step 3 Selecting a Browser Type System startup next asks for the type of browser you plan to use Figure 3 2 You can configure your system in two ways 1 Configure an interface and use our Web based Voyager via remote browser 2 VT100 based Lynx browser Please enter a choice 1 2 q Figure 3 2 System startu...

Page 45: ...re asks whether you want to start Lynx now A Type Y yes to start Lynx B Choose Config the default C Follow the procedures under Step 4 and Step 5 below NOTE You can start Lynx at any time by entering lynx at the command prompt Step 4 Entering Initial Interface Information A Select the interface you want to use to access Voyager to configure the NAP over a LAN System startup displays the physical I...

Page 46: ...11 C Depending upon your network connection indicate whether to use half duplex or full duplex half duplex is the default D Also depending upon your network connection indicate whether to set the interface at 10 Mbits sec the default or 100 Mbits sec Step 5 Confirming the Setup Confirm your entries by typing Y to return to the interface selection menu in Step 4 On this menu type 4 to exit system s...

Page 47: ...ton The Voyager Reference Guide provides information on specific tasks Access the guide by clicking the DOC button NOTE If the username dialog does not appear you may not have a network connection between the host and the NAP Confirm the information you entered during this initial configuration and check that all cables are firmly connected See APPENDIX F Troubleshooting for troubleshooting inform...

Page 48: ...34 IP100 Series Installation Guide eth sxpyc0 You can set multiple IP addresses for each ethernet port by entering new IP addresses and mask lengths ...

Page 49: ...on Guide 35 Monitoring IP100 Series Operations Monitoring IP100 Series Operations After you have configured the NAP use Voyager to monitor its operations Click MONITOR from the Voyager home page to access monitoring functions ...

Page 50: ...36 IP100 Series Installation Guide ...

Page 51: ...ation Guide 37 APPENDIX A Technical Specifications Physical Table A 1 Physical Dimensions of IP100 Series NAP Dimension U S Metric Height 2 10 in 5 33 cm Width 9 35 in 23 75 cm Depth 8 34 in 21 18 cm Weight 11 3 oz 317 8 g ...

Page 52: ...2 Environmental Characteristics of IP100 Series NAP System Dimension Range Temperature Operating 5 C to 40 C Storage 40 C to 70 C Electrical Input Voltage 100 120 200 240 V AC Frequency 50 60 Hz Amps 0 9 A max input 5 A max output Pressure Maximum Operating Altitude 11 500 ft 3 500 m ...

Page 53: ...le A 3 Interface Characteristics of IP100 Series NAP Interface Description Connector Ethernet IEEE 802 3 10BASE T 100BASE TX Unshielded Twisted Pair Full Duplex or Half Duplex RJ 45 Aux Serial Com 2 DB 9 Console Serial Com 1 DB 9 External Power Supply 5 pin DIN ...

Page 54: ...t Product Name IP110 Model Number IP0110 Product Options All Serial Number 1 to 100 000 Year First Applied 2000 conforms to the following Standards Safety EN60950 1992 A1 A2 1993 A3 1995 A4 1997 All 1998 EMC EN55022B EN50082 1 1997 Supplementary Information The product complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC with Amendment 93 68 EEC Al...

Page 55: ...41 APPENDIX B Cables Ethernet Crossover Cable Use an ethernet crossover cable when directly connecting an ethernet port on an IP100 Series NAP to an RJ 45 female connector on a host Figure B 1 Ethernet crossover cable pin connections ...

Page 56: ... Guide The RJ 45 is numbered from left to right with the copper tabs facing up and toward you NOTE Use a straight through cable rather than an ethernet crossover cable to connect an ethernet port on an IP100 Series NAP to an ethernet hub ...

Page 57: ...em Cable Use a 9 pin to 25 pin or 9 pin to 9 pin null modem cable when directly connecting a console to the device Pin connections for these two connectors are shown in Figure B 2 9 pin to 25 pin and B 3 9 pin to 9 pin Figure B 2 9 pin to 25 pin null modem cable ...

Page 58: ...Cables 44 IP100 Series Installation Guide Figure B 3 9 pin to 9 pin null modem cable ...

Page 59: ...ms various housekeeping tasks When you first boot your IP100 Series NAP the boot manager uses default parameters kernel boot device etc for the boot process The defaults cause the NAP to bypass the boot manager s prompt after a five second wait You can change these defaults to reflect your own needs or you can use different parameters in the command line at boot time The boot manager maintains the...

Page 60: ...IP100 Series Installation Guide Unless you set the autoboot variable to no the NAP automatically boots IPSO after waiting at the boot manager prompt for the number of seconds specified by the bootwait variable See Variables ...

Page 61: ...ger command line during a boot up It does wait for the amount of time specified in bootwait for input from the keyboard If input is received the boot manager goes to the command line otherwise it proceeds with the boot up Default yes bootwait This is the amount of time in seconds the boot manager waits for input during a boot up when autoboot is set to yes Default five seconds boot file This is th...

Page 62: ...env For example BOOTMGR 4 set defaults BOOTMGR 5 printenv Bootmgr Revision 3 3 base kernel 3 3 fcs1 11 24 1999 102644 autoboot YES bootwait 5 boot file image current kernel boot flags boot device wd0 Table C 1 Boot Manager Boot Flags Flag Meaning d Debug Mode Enters the kernel debugger as soon as possible in the kernel initialization s Single User Mode If the console is marked as insecure the root...

Page 63: ...ias The current aliases list are Alias 0 disk aliased to wd0 Alias 1 disk0 aliased to wd0 Alias 2 disk1 aliased to wd1 Alias 3 disk2 aliased to wd2 Alias 4 net1 aliased to eth s1p1 Alias 5 net2 aliased to eth s1p2 Alias 6 empty Alias 7 empty BOOTMGR 33 sysinfo Use the sysinfo command to view system information such as CPU speed memory size and so forth The command has the following form sysinfo Fo...

Page 64: ...10000000 bps MAC addrss 0 a0 8e 7 1c c8 eth s4p1 slot 4 port 1 channel 0 speed 10000000 bps MAC addrss 0 a0 8e 7 1c cc eth s5p1 slot 5 port 1 channel 0 speed 10000000 bps MAC addrss 0 a0 8e 7 1c d0 BOOTMGR 36 ls Use the ls command to view the contents of directories on the devices in your unit The command has the following form ls device directory where device is the device containing the director...

Page 65: ...escription kernel bin cdrom Setting Variables setenv Use the setenv command to set a particular variable The command has the following form setenv name value where name is the name of the variable and value is the new value you want the variable to assume For example BOOTMGR 2 setenv autoboot yes sets the value of autoboot to be yes ...

Page 66: ...ait variable is set to zero by this command set defaults Use the set defaults command to set variables to their factory default values The command has the following form set defaults name where name is the name of the variable you want to set to its factory default If you do not specify name all variables are set to their factory defaults For example BOOTMGR 2 set defaults autoboot sets the value ...

Page 67: ...time unsetalias Use the unsetalias command to clear an alias The command has the following form unsetalias name where name is the name of the alias to be cleared For example BOOTMGR 2 unsetalias disk deletes the disk alias from the list of aliases Other Commands halt Use the halt command to halt the system The command has the following form halt help Use the help command to display a list of the a...

Page 68: ...lags control the operation of the command For example at the boot manager command prompt enter BOOTMGR 0 boot wd0 image current mykernel vd This command boots mykernel from disk wd0 in verbose and debug mode You can supply all any or none of the arguments If you do not supply an argument the boot manager uses its default as shown in Table C 2 Boot Manager first searches its non volatile memory to ...

Page 69: ... existing database on the unit To install a new copy of the operating system IPSO kernel using the boot manager perform the following steps 1 At the boot manager command prompt enter the following BOOTMGR 0 install If you have used the passwd command to protect this procedure the boot manager asks you for your password before allowing you to execute the install command 2 Enter the information the ...

Page 70: ...he password you enter here is the password that gives you access to the install command in boot manager not access to IPSO To set a password perform the following steps 1 At the boot manager command prompt enter the following BOOTMGR 0 passwd The passwd program asks you for your current password 2 If the NAP is protected by a password enter your current password 3 The program asks you for the new ...

Page 71: ...mmand from IPSO not from the boot manager NOTE Refer to the appropriate version of release notes for complete upgrade procedures To upgrade the boot manager perform the following steps 1 Get the upgraded boot manager image from the appropriate Nokia customer support site as listed in the Nokia Contact Information section at the front of this guide 2 At the IPSO command prompt enter the following e...

Page 72: ...Using Boot Manager 58 IP100 Series Installation Guide ...

Page 73: ...ISTENT WITH THE TERMS HEREIN THE SOFTWARE IS LICENSED ONLY ON THE CONDITION THAT THE CUSTOMER ACCEPTS THE TERMS OF THIS AGREEMENT BY OPENING THE PACKAGE AND OR BY MAKING USE OF THE ENCLOSED SOFTWARE YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT PLEASE IMMEDIATELY RETURN THE SOFTWARE IN THE PRODUCT PACKAGE TO THE PLACE YOU PURCHASED IT FOR F...

Page 74: ...ring purposes the Software or use or allow the Software to be used for the direct benefit of any third party Any fixes updates or new releases of the Software which may be made available to Customer shall be deemed part of the Software subject to the restrictions and limitations contained in this license 2 PROPRIETARY RIGHTS All right title and interest in and to the Software and documentation and...

Page 75: ...does not apply to any portion of the product supplied by a third party In no event does Nokia warrant that the Software is error free or that the Customer will be able to operate it without problems or service interruptions 3 4 DISCLAIMER THE WARRANTY ABOVE IS IN LIEU OF AND NOKIA DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESSED OR IMPLIED INCLUDING THOSE OF MERCHANTABILITY FITNESS FOR A PA...

Page 76: ...olicies procedures restrictions and regulations of the Department of Commerce or other United States or foreign agency or authority and not to export or allow the export or reexport of any goods in violation of any such restrictions laws or regulations Customer will indemnify and hold harmless Nokia for any violation or alleged violation by Customer of such laws rules policies procedures restricti...

Page 77: ...estroying all copies of the Software and documentation The provisions of Sections 2 4 6 9 and 10 shall survive any termination 9 APPLICABLE LAW This Agreement shall be governed by and construed in accordance with the laws of the State of California and the United States without regard to conflicts of laws provisions thereof and without regard to the United Nations Convention on Contracts for the I...

Page 78: ... apply The Software and documentation licensed in this agreement are commercial items and are deemed to be commercial computer software and commercial computer software documentation Consistent with the Federal Acquisition Guidelines and related laws any use modification reproduction release performance display or disclosure of such commercial software or commercial software documentation by the U...

Page 79: ...til January 1 2003 whichever is longer Alternatively the Nokia Inc modified source code may be downloaded from ftp ftp iprg nokia com pub GNU All requests for code on media shall be accompanied by address of requester a check for 25 payable to Nokia Inc Address all such requests to Director of Customer Support Nokia Inc 313 Fairchild Drive Mountain View CA 94043 2215 All other General Public Licen...

Page 80: ...nds that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a ...

Page 81: ... also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distributi...

Page 82: ...t geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spir...

Page 83: ...oubleshooting The material is organized in terms of broad problem areas with specific problems and categories of problems listed within each area Often there is more than one possible cause and solution for a problem Sometimes you may need to contact Nokia Customer Support For information on how to do so see NOKIA CONTACT INFORMATION on page iv The four broad problem areas covered in this appendix...

Page 84: ...nsole connection in Chapter 2 see Step 2 Connecting a Console on page 17 Possible Cause The console is not connected to the unit with a null modem cable Possible Solution Make sure that you are using a null modem cable See APPENDIX B Cables Possible Cause The terminal settings are incorrect Possible Solution Make sure that the terminal settings are 8 data 1 stop no parity 9600 bps no flow control ...

Page 85: ...r a correct password You can find the procedure for changing the admin password in the Nokia Knowledge Base by contacting Nokia Customer Support Possible Solution Return the database to the default settings and then run through the system startup procedure again The system startup procedure is described in CHAPTER 3 Configuring the NAP 1 Log into the NAP as admin with Voyager 2 Under Configuration...

Page 86: ...w system The new system completely replaces the contents of the drive This may be needed to restore or reload an NAP This procedure erases the database on the NAP Contact Nokia Customer Support Problem Unable to connect to Voyager using network port Possible Cause You are using the wrong network cable Possible Solution Use a crossover ethernet cable if you are connecting directly to the PC Use a s...

Page 87: ...on Check host ethernet port settings Verify that IP address and netmask settings are correct for the unit s configuration Possible Cause The link speed is wrong Possible Solution Verify that the port on the host and the port on the IP100 Series NAP are set for the same speed 10 Mbps 100 Mbps A solid data activity LED on a port indicates a speed mismatch Possible Cause The duplex setting is wrong P...

Page 88: ... Solution Contact Nokia Customer Support Problem No link light appears when you connect the port Possible Cause You may have used the wrong cable Possible Solution Use a crossover cable between the IP100 Series NAP and a host and a straight through cable between the NAP and a hub Problem Activity light is continuously on Possible Cause The port speed may be incorrect ...

Page 89: ...se The port is not enabled Possible Solution Make sure that the interface is configured as active in Voyager s Interface page Problem High collision rate on the hub Possible Cause There is a problem with one or more connections Possible Solution To localize the problem disconnect the network cables one at a time until you identify the source of the problem Then troubleshoot further ...

Page 90: ...ing Packets With tcpdump for further information Possible Cause The interfaces are not enabled Possible Solution Ensure that all interfaces are active and up as described in CHAPTER 3 Configuring the NAP Possible Cause No route exists to the network Possible Solution Check the routing table in Voyager to see if a route exists to the network where the interface is located If no route exists see Rou...

Page 91: ...rrect Possible Solution Correct the default routing information Possible Cause The ARP table contains incorrect information Possible Solution Use Voyager to correct the information in the ARP table 1 Click CONFIG 2 Click the ARP link in the Interfaces section 3 Click the Display or Remove Dynamic ARP Entries link 4 Click the Delete box for the entry you want to delete 5 Click APPLY ...

Page 92: ...nal command information hostname admin iclid host name IP address host name IP address exit get help quit show host name IP address hostname IP address show addressiprpmemoryrip bgp inbound filtermfcroute bootpgwinterfaceospfversion dvmrp iphelperredistributionvrrp igmp krtresource hostname IP address show route aggregatebgpigrpospf staticall directinactive rip summary hostname IP address show rou...

Page 93: ...dates for specific interlaces use this command tcpdump i logical interface name proto ospf See Viewing Packets With tcpdump for more information about using the tcpdump command Under Routing Options in the Routing Configuration section in Voyager you can also enable several types of trace options for OSPF These traces are logged in var tmp ipsrd log Problem OSPF does not operate Possible Cause OSP...

Page 94: ...l that the NAP supports and exchange routes with OSPF or set a default or static route Problems with RIP Troubleshooting Tips Use tcpdump to view routing information Use this command to display routing updates for a specific interface tcpdump i logical interface name proto rip See Viewing Packets With tcpdump for more information on using the tcpdump command Under Routing Options in the Routing Co...

Page 95: ... RIP which is 16 networks Possible Solution Verify that your network topology does not exceed this limit Problems Exchanging Routes Troubleshooting Tips Always enter a metric value if you are exporting routes from OSPF to RIP Possible Cause Exchanging routes is not configured correctly Possible Solution Exchanging routes involves several configuration steps Follow the tasks in the Voyager Referenc...

Page 96: ...and Under Routing Options in the Routing Configuration section in Voyager you can enable several types of trace options for DVMRP These traces are logged into var tmp ipsrd log Possible Cause You do not have IP connectivity Possible Solution Verify that you have IP connectivity ping various hosts on each network See Connectivity Problems Possible Cause DVMRP is not enabled on the interfaces Possib...

Page 97: ...IP100 Series Installation Guide 83 Routing Problems Possible Solution Verify that the client is set up for the proper TTL number Many clients are set to receive local traffic only one hop away ...

Page 98: ...tcpdump tcpdump is a program provided with the IPSO software You can use it to view traffic on a network Some features and commands used with tcpdump are outlined in this section for more information see the man page for tcpdump NOTE CONTROL C stops tcpdump Substitute either physical or logical interface names for interface as appropriate tcpdump Command Basics tcpdump for a specific interface tcp...

Page 99: ...ation Port tcpdump i logical interface name port TCP UDP application port The following example command shows telnet traffic tcpdump i eth s1p1c0 port telnet The following example command also shows telnet traffic tcpdump i eth s1p1c0 port 23 Specifying IP or UDP Port tcpdump i logical interface name ip or udp TCP UDP application port The following example shows all BOOTP DHCP traffic tcpdump i et...

Page 100: ...shows only packets with IP address 10 10 10 1 tcpdump i eth s3p1c0 host 10 10 10 1 Saving tcpdump Results to Local File Generate a trace file by using tcpdump with the w flag This stores the packets in a local file for later viewing with tcpdump Use this feature when you want to send a copy of the tcpdump results to Nokia Customer Support The w flag copies the first 68 bytes of every packet unless...

Page 101: ...p i eth s1p1c0 w var tmp tracefile Press CONTROL C to end the capture and print the number of packets captured The following example shows all RIP traffic for that interface tcpdump i eth s1p1c0 s 320 vv port 520 NOTE Port 520 is also the port used by the UNIX daemon process on routed UNIX workstations ...

Page 102: ...Troubleshooting 88 IP100 Series Installation Guide ...

Page 103: ...7 variables 47 bottom 7 browser 30 text based 31 web based 30 C cable ethernet crossover 41 null modem 20 43 serial 17 COM2 19 compliance standards emission 3 safety 3 telecom 3 configuring modem 20 confirm setup 32 connection console 17 18 19 20 22 28 modem 19 power source 16 console UNIX 17 conventions bold italic xiii courier xiii courier bold xiii note xiv small caps xiii warning xiv 2 D DB 25...

Page 104: ...ogical designation 33 Lynx 31 33 starting 31 M maximum altitude pressure of unit 38 Microsoft Internet Explorer 30 33 modem 19 Best Data 24 command strings 22 configuring 20 US Robotics 22 mounting 8 N NAP monitoring 35 Netscape Navigator 30 33 P part number power supply 4 password 30 enter 33 types 30 pcdump 69 placement of unit 12 desk 12 stacked 12 table 12 power cord 4 power supply connector 5...

Page 105: ...9 ethernet 39 physical 37 depth 37 height 37 width 37 stacking unit 13 system startup 28 browser type 30 password 30 T tcpdump 84 commands 84 filtering traffic 85 saving results 86 viewing packets 84 viewing portion of packet 86 viewing specific IP address 86 technical specifications 37 temperature operating 38 storage 38 troubleshooting 69 iclid 78 knowledge base 71 ttys file 20 U US Robotics 33 ...

Page 106: ...92 IP100 Series Installation Guide ...

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