April 2018
ix
FPM-8220
Comments, Suggestions, and Problems
To ensure that you get the most out of your ILX Lightwave product, we ask that you direct any
product operation or service related questions or comments to ILX Lightwave Customer Support. You
may contact us in whatever way is most convenient:
Phone (800) 459-9459 or (406) 586-1244
Fax
(406) 586-9405
On the web at: ilx.custhelp.com
Or mail to:
ILX Lightwave Corporation
P. O. Box 6310
Bozeman, Montana, U.S.A 59771
www.ilxlightwave.com
When you contact us, please have the following information:
Model Number
Serial Number
End-user Name
Company
Phone
Fax
Description of what is connected to the ILX Lightwave instrument
Description of the problem
If ILX Lightwave determines that a return to the factory is necessary, you are issued a Return
Authorization (RA) number. Please mark this number on the outside of the shipping box.
You or your shipping service are responsible for any shipping damage when returning the instrument
to ILX Lightwave; ILX recommends you insure the shipment. If the original shipping container is not
available, place your instrument in a container with at least 3 inches (7.5 cm) of compressible
packaging material on all sides.
We look forward to serving you even better in the future!
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