Reclamation
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9. Reclamation
9.1. The written notification to Neurosoft in case of the system failure should include
the following information:
·
the customer’s name and address,
·
the serial number of the system (specified on the label and in section
7 “Acceptance, Delivery Set and Package Data”),
·
the number and date of the invoice or other accompanying document,
·
the detailed description of faults. If possible state the reasons and circumstances
preceding fault detection (in addition it is recommended to attach test report, exam
data, photos and other materials that allow solving the problem as soon
as possible).
9.2. If the system is returned to the Service Center for repair, the following should
be observed:
·
the system should be decontaminated prior to sending. Please refer to section
4.4 “Disinfection”.
·
the system should be packed so to exclude the possibility of its damage during
the transportation;
·
the notification (see p. 9.1) and this technical manual must be included into
the shipment with the system being returned.