Proper Use
23
3.3. Troubleshooting
If you have any problems with the digital system, first of all, check the connection of all
units to PC, and if the units are connected through the USB hub, check the connection
of the USB hub to PC and mains.
It is prohibited to use USB hubs not connected to mains.
The list of possible troubles and the ways of their removal is given in Table 2.
If the trouble can't be eliminated by the user, the system is to be repaired.
Table 2. Troubleshooting
Trouble Symptom
Possible Cause
Way of Removal
Program message:
“Program supported devices
are not found”.
Electronic unit of
the
Neuro-Audio
digital
system is not connected to
PC.
Check whether the electronic
unit is connected to PC. If
there are no connection
errors, disconnect
the electronic unit from
the computer and connect it
again in several seconds. If it
doesn’t work, restart
the computer
.
Program message:
“Link error:
Neuro-Audio
is not
connected or defective”.
Electronic unit of
the
Neuro-Audio
digital
system is not connected to
PC.
Check whether the electronic
unit is connected to PC. If
there are no connection
errors, disconnect
the electronic unit from
the computer and connect it
again in several seconds. If it
doesn’t work, restart
the computer
.
Program message:
“
Neuro-Audio
is already used
by other program”.
The other program using
the
Neuro-Audio
digital
system is running.
Close other programs using
the
Neuro-Audio
system. If
you can’t find such a
program, restart
the computer.
Program message:
“
Neuro-Audio
shutdown error.
Close program, disconnect
the system from PC and then
connect it again”.
Electronic unit shutdown fail Close the operating program,
disconnect the electronic unit
from PC (USB hub) and
connect it again. If it doesn’t
work, restart the computer.
Program message:
“Timeout error. The device
does not transfer data”.
Equipment error
Restart the signal recording.
If it fails, restart the computer.