Neuro-Audio (Technical Manual)
36
8. Warranty
8.1. The manufacturer guarantees the system quality conformance
to the requirements of design documentation if the rules of operation, storage,
transportation, assembly and maintenance prescribed in the operational
documentation are observed.
8.2. Warranty period is 24 months from the delivery date to the customer. The delivery
date is the date of waybill or other shipment document for the system.
The warranty period for OAE probe is 12 months from the delivery date
to the customer.
The warranty period for components exposed to wear (electrodes and cables)
is 30 days.
The warranty does not cover consumables (gels and pastes).
The warranty period can be prolonged for the period from reclamation submission
up to repair completion (see section 9 “Reclamation”).
8.3. The warranty is voided in the following cases:
·
if the rules of operation, storage, transportation and assembly prescribed
in the operational documentation are not observed;
·
when the warranty period is expired;
·
if a user brakes the seal without permission of the manufacturer.
11.4. The manufacturer is obliged to repair the system in case of failure during
the warranty period free of charge. The repair is carried out in Neurosoft service
center (5, Voronin str., Ivanovo, 153032, Russia) in compliance with the procedure
stated in section 9 “Reclamation”.
You can also contact SAS Neuromed Company, Authorized European Representative
of Neurosoft Company (Mr. Benjamin Scholl) by the following address:
360 avenue du Clapier
ZA
С
du Couquiou
84320 Entraigues sur-la-Sorgue
France
Phone: +33 621-304-580
E-mail: