NTI Secure Remote Power Reboot Switch
110
TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise. If the answer
is not found in the chart, a solution may be found in the knowledgebase on our website at
http://information.networktechinc.com/jive/kbindex.jspa
or please call us directly at (
800) 742-8324 (800-RGB-TECH)
or
(330) 562-7070
and we will be happy to assist in any way we can.
Problem
Cause
Solution
Cannot connect via telnet
telnet service not enabled
Enable telnet (page
Error! Bookmark not defined.
)
Terminal connection
not working
connection settings not right
Check port configuration (page 6)
Cannot connect via web
interface- no login
screen
•
wrong IP address
•
HTTP not enabled
•
HTTP moved from default (port
80)
•
Use Discovery Tool to locate configured IP address
(page 13)
•
Enable HTTP (page 33)
•
Identify port number assigned (page 33)
Cannot get Discovery Tool
to work
Java not installed
Java Runtime Environment must be installed before the
Discovery Tool can be used (page 13)
LDAP user cannot login
Login username and/or password does
not match same in IPDU-SX user list
Make sure the username and password used in the LDAP
server matches the username and password in the IPDU-SX
user configuration (page 43)
Cannot login
cannot remember root password
Either restore default settings (page 78) or contact NTI for
assistance
Cannot change state of
output relays through
SNMP
(applies to IPDU-S4/S8
only)
•
“Read-Only Community Name”
and “Read-Write Community
Name” fields are different in the
IPDU configuration from what
they are in the SNMP network
management software
•
Old MIB file being used
•
Firmware outdated
•
The “Read-Only Community Name” in the IPDU
network configuration (page 33) should match the
same/similar field in the SNMP network management
software and the “Read-Write Community Name” in the
IPDU should also match the same/similar field in the
SNMP software
•
Download and install MIB file version 1.01 or later
•
Download and install Firmware version 1.3 or later
