Netopia 430 S/T, Reference Manual

Page: 215 / 276

Troubleshooting A-3
The Ready LED is off
■
The initial call made or received on the ISDN line may activate
the Ready LED. You can also activate the LED by using the ISDN
loopback test. See
“The ISDN loopback test” on page 10-3 for
more information on using the ISDN loopback test.
Calls do not go through
If the Ready LED is glowing solid green and the ISDN loopback test
is successful, calls you make with the Netopia ISDN Router should
go through. There may be several reasons why a par ticular call does
not go through:
■ The number being dialed is wrong.
■
The connection profile being used has the Dial On Demand
parameter (in the Telco Options screen) set to No. It should be
set to Yes.
■
The connection profile being used has the Dial parameter (in
the Telco Options screen) set to Dial In Only. It should be set to
Dial In/Out or Dial Out Only.
■
The connection profile being used has the B-Channel Usage
parameter (in the PPP/MP Options screen) set to 2 B-Channels
or Dynamic. Tr y making the call using 1 B-Channel.
If you are tr ying to call an ISP, confirm the following:
■
The ISP’s director y number
■
The authorization method you use (PAP, CHAP, or none) to
access your ISP account
■ If using PAP or CHAP, the name and password/secret you were
given
■
The ISP’s IP address
Check the ISDN event histor y for more information.