Netopia 430 S/T, Reference Manual

Page: 219 / 276

Troubleshooting A-7
Environment profile
■
Locate the Netopia ISDN Router’s model number, product serial
number, and firmware version. The serial number is on the
bottom side of the Router, along with the model number (which
is also printed on the front of this user’s guide). The firmware
version appears in the Netopia ISDN Router’s Main Menu
screen.
Model number:__________________________
Serial number: _________________________
Firmware version: _______________________
■
What kind of local network(s) do you have?
Ethernet
LocalTalk
EtherTalk
TCP/IP
Other: _________________________________
■
Please be ready to supply Farallon Technical Suppor t with the
information you used to configure the Netopia ISDN Router.
How to reach us
We can help you with your problem more effectively if you have
completed the environment profile in the previous section. If you
contact us by telephone, please be at the site of the problem and
prepared to reproduce it and to tr y some troubleshooting steps.
When you are prepared, contact Farallon Customer Ser vice by
e-mail, telephone, fax, or post:
Internet: techspor ts@farallon.com (for technical suppor t)
info@farallon.com (for general information)
AppleLink: FARALLON