FAQs and Troubleshooting
82
N600 WiFi Range Extender
•
If you cannot get a WiFi connection working, you can use an Ethernet cable to connect
your computer to the extender. For more information, see
Access the Extender over
Ethernet and Use Smart Setup
on page
22.
You Cannot Join a WiFi Network and Receive an Error
Message
To join a WiFi network, you must know its network name (also called the SSID) so that you
can select it. If the network is secure, you must know the passphrase or key. If the extender
does not connect to the network that you select, the cause might be one of the following:
•
You might have typed the network name, passphrase, or key incorrectly. Use Smart
Setup (see
Run Smart Setup Again After Initial Setup
on page
63) to select a WiFi
network from the list with detected networks, and retype the passphrase or key. The
passphrase or key is case-sensitive. For example, PASSWORD25 is not the same as
Password25 or password25.
•
If the extender cannot detect your WiFi network, check to see if your WiFi network is still
up. Make sure that the WiFi router is turned on. If possible, move the extender closer to
the WiFi router. For more information, see
Improve the Connection Between the Extender
and the WiFi Router
on page
83.
•
If the extender Link Rate LED is red, a poor WiFi connection exists between the WiFi
router and the extender. You can establish the best connection with a clear line of sight
between the extender and the WiFi router. Make sure that no physical obstacles exist
between the extender and the WiFi router, and try to move the extender closer to the WiFi
router. For more information, see
Improve the Connection Between the Extender and the
WiFi Router
on page
83.
If you use Smart Setup, and the extender cannot connect to the WiFi router or cannot get an
IP address from the WiFi router, or the WiFi router is not connected to the Internet, Smart
Setup might display the following message:
You are not able to connect to Internet. Click “Continue” to run through setup or “Exit” to
manually configure the connection.
Either run Smart Setup again, exit Smart Setup and configure the connection manually (see
Connect the Extender to a WiFi Network Without Using Smart Setup
on page
33), or try
Smart Setup again later (see
Run Smart Setup Again After Initial Setup
on page
63).
