NETGEAR VEVG2660-1TKSAS User Manual Download

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10.

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with
your router.

This chapter includes the following sections:

•

Access a Forgotten WiFi Password

•

WiFi Connections

•

Changes Not Saved

•

Troubleshoot with the LEDs

•

Cannot Log In to the Gateway

•

The Gateway Cannot Access the Internet

•

Troubleshoot Your Network Using the Ping Utility

•

Troubleshoot IP Addresses

•

Problems with Date and Time

Summary of Contents for VEVG2660-1TKSAS

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA October 2014 202 11428 01 VDSL Voice Gateway Model VEVG2660 1TKSAS User Manual ...

Page 2: ...om about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or registered trademarks of NETGEAR Inc and or its subsidiaries in the United States and or other countries Information is subject to change without notice NETGEAR Inc All rights reserved ...

Page 3: ...ify DSL Settings 20 Specify When to Use DSL and Mobile Broadband Internet Connections 22 Change to 3G Broadband Connection Mode 23 Specify Mobile Broadband Connection Settings 24 Specify IPv6 Settings 25 Chapter 4 Control Access to the Internet Use Keywords to Block Internet Sites 27 Delete Keywords from the List to Be Blocked 28 Schedule When to Block Internet Sites 28 Avoid Blocking on a Trusted...

Page 4: ...er Settings 51 Chapter 6 Specify Network Settings View or Change the WAN Settings 54 Default DMZ Server 55 Set Up a Default DMZ Server 56 Change the Gateway s Device Name 56 Change the LAN TCP IP Settings 57 Specify the IP Addresses That the Gateway Assigns 58 Reserved LAN IP Addresses 59 Reserve an IP Address 60 Edit a Reserved LAN IP Address 60 Delete a Reserved LAN IP Address 61 Use the WPS Wiz...

Page 5: ...ettings 89 Erase the Current Configuration Settings 90 Change the admin Password 90 Set Up Password Recovery for admin 91 Recover the admin Password 92 Look Up the IP Address for a DNS URL 92 Display the Gateway s Routing Table 93 Run the Ping Utility 94 Set Up Remote Management 95 Use Remote Access 96 Monitor Internet Traffic 96 Chapter 9 VPN Lite VPN Lite Overview 100 Configure VPN Lite Sites 10...

Page 6: ...nternet Browsing 108 Troubleshoot a PPPoE Internet Connection 109 Troubleshoot Your Network Using the Ping Utility 109 Test the LAN Path to Your Gateway 110 Test the Path from Your Computer to a Remote Device 110 Troubleshoot IP Addresses 111 Problems with Date and Time 112 Appendix A Supplemental Information Factory Settings 114 Technical Specifications 116 ...

Page 7: ...et up your new router using the installation guide that comes in the box this chapter walks you through the hardware setup This chapter covers the following topics Unpack Your Gateway Front Panel Rear Panel Position Your Gateway Cable Your Gateway ...

Page 8: ...ilter for any other phone plugged into the same line as the DSL modem Phone cable green port Splitter filter red and green ports power adapter white grey Figure 1 Package contents Front Panel The gateway has status LEDs and buttons on the front Power LED Ethernet LAN LED USB LED 2 4 GHz WiFi LED Voice LEDs 2 DSL LED Internet LED WPS button WiFi On Off WPS LED button Figure 2 Gateway front view ...

Page 9: ... 4 GHz Solid green The gateway detects a 2 4 GHz WiFi connection Blinking green The gateway is sending data over the WiFi link Off The wireless radio is turned off and you cannot connect to the gateway with WiFi DSL Solid green The gateway detects an active link on this port Blinking green The DSL WAN port is synchronizing with the DSL line Off The gateway does not detect a link on this port Voice...

Page 10: ...and number of walls the wireless signal passes through can limit the range Additionally other wireless access points in and around your home might affect your gateway s signal Wireless access points are gateways repeaters WiFi range extenders and any other device that emits a wireless signal for network access Position your gateway according to the following guidelines Place your gateway near the ...

Page 11: ... Place the gateway away from large metal surfaces large glass surfaces and insulated walls such as these Solid metal doors Aluminum studs Fish tanks Mirrors Brick Concrete Cable Your Gateway You can cable the gateway to a DSL line or to a cable modem VDSL Phone Line Figure 4 Gateway cabling diagram For information about installation see the installation guide that came in the package with the prod...

Page 12: ...eway You can connect to the gateway s WiFi network or LAN and you can use a web browser to log in to the gateway to view or change its settings This chapter contains the following sections Connect to the Network Types of Logins Log In to the Gateway ...

Page 13: ...ork LAN A message might display on your computer screen to notify you that an Ethernet cable is connected WiFi Connection You can connect to the gateway s WiFi network with Wi Fi Protected Setup WPS or you can find and select the WiFi network To use WPS to connect to the WiFi network 1 Make sure that the gateway has power its Power LED is lit 2 Check the WPS instructions for your computer or wirel...

Page 14: ...or wireless access This information is on the gateway label Gateway login This logs you in to the gateway interface from a web browser as admin Log In to the Gateway When you connect to the network either with WiFi or with an Ethernet cable you can use a web browser to access the gateway to view or change its settings The first time you access the gateway NETGEAR genie automatically checks to see ...

Page 15: ...so customize or specify your Internet settings This chapter covers the following topics Use the Internet Setup Wizard Static IP Address Manually Specify an Internet Connection with a Login Manually Specify DSL Settings Manually Specify DSL Settings Specify When to Use DSL and Mobile Broadband Internet Connections Change to 3G Broadband Connection Mode Specify Mobile Broadband Connection Settings S...

Page 16: ...is is uncommon see Static IP Address on page 18 To use the Internet Setup Wizard 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home sc...

Page 17: ...ur ISP requires login credentials enter your user name and password and click the Next button The Setup Wizard detects the connection type and displays relevant prompts 12 Complete the fields for your connection type For a PPPoE or PPoA connection type the user name and password Both are case sensitive For IP over ATM Classical IP assignment RFC1577 enter the assigned IP address the subnet mask an...

Page 18: ...r ISP gateway The IP address of your ISP primary DNS server and a secondary DNS server address if one is available Your Internet service provider can provide this information to you Manually Specify an Internet Connection with a Login To configure an Internet connection with a login 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin n...

Page 19: ...the online help 8 Click the Apply button Your settings are saved Manually Specify an Internet Connection Without a Login To configure an Internet connection without a login 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin T...

Page 20: ...he Domain Name If Required field For the other sections in this screen the default settings usually work but you can change them For more information about the settings see the online help 9 Complete the fields to specify your Internet connection settings 10 Click the Apply button Your settings are saved Note If you can access websites but you get errors it is likely that your DNS servers are not ...

Page 21: ... user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Setup DSL Settings 5 If your ISP provided you with a modulation multiplexing method or VPI and VCI numbers enter the settings Otherwise the default settings are adequate 6 In the Multiplexing Method drop down list select LLC based or VC based 7 In the VPI field type a number from 0 through 255 The default i...

Page 22: ...password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Setup Broadband Settings 5 In the Internet Connection Mode drop down list select one of the following Use DSL first and if fail use Mobile Broadband connection Always use Mobile Broadband connection Always use DSL connection 6 In the Failover Detection Method section select one of the f...

Page 23: ... 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Setup Broadband Settings 5 In the Internet Conne...

Page 24: ...o specify mobile broadband connection settings 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Se...

Page 25: ... 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Advanced Setup IPv6 5 In the Internet Connection Type drop down list select 6RD The screen adjusts 6 Complete the fields based on the settings the information that your Internet service provider gave you 7 Cl...

Page 26: ...ll rules to specify exceptions to how network traffic to and from the Internet is handled This chapter includes the following sections Use Keywords to Block Internet Sites Schedule When to Block Internet Sites Avoid Blocking on a Trusted Computer Set Up Security Event Email Notifications Outbound Firewall Rules Set Up a Custom Port Forwarding Service How the Gateway Implements the Port Forwarding ...

Page 27: ...user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Security Block Sites 5 Select a keyword blocking option Per Schedule Use keyword blocking according to a schedule you set See Schedule When to Block Internet Sites on page 28 Always Use keyword blocking continuously 6 In the keyword field enter a keyword o...

Page 28: ...ys 4 Select ADVANCED Security Block Sites 5 Do one of the following To delete a single word select it and click the Delete Keyword button The keyword is removed from the list To delete all keywords on the list click the Clear List button All keywords are removed from the list 6 Click the Apply button Your changes are saved Schedule When to Block Internet Sites When you schedule blocking the same s...

Page 29: ...me check box 8 Click the Apply button Your settings are saved Avoid Blocking on a Trusted Computer You can exempt one trusted computer from blocking The computer you exempt must have a fixed IP address You can use the reserved IP address feature to specify the IP address See Reserved LAN IP Addresses on page 59 To specify a trusted computer 1 Launch a web browser from a computer or wireless device...

Page 30: ...admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Security E mail 5 Select the Turn E mail Notification On check box 6 In the Your Outgoing Mail Server field enter the name of your Internet service provider s outgoing SMTP mail server such as mail myISP com You might be able to find this information in the configurati...

Page 31: ...ay cannot email the log and the log buffer fills up the gateway overwrites the log Outbound Firewall Rules You can add firewall rules to block or allow specific traffic For information about inbound rules see Set Up a Custom Port Forwarding Service on page 35 Note This feature is for advanced administrators only Incorrect configuration causes serious problems By default your gateway blocks any inb...

Page 32: ...Start Port and Finish Port fields 9 Click the Apply button The service is added Add Outbound Firewall Rules By default the gateway allows all communication from your network out to the Internet You can add rules to restrict outbound Internet traffic Note This feature is for advanced administrators only Incorrect configuration causes serious problems To add firewall rules for an outbound service 1 ...

Page 33: ...you must select the protocol and enter the name and the range of port numbers used by the service For services on the list these fields are filled in automatically 7 In the Action list select a block or allow setting 8 To block specific LAN users in the LAN Users list select Single Address or Address Range and type the IP addresses 9 To block specific WAN servers in the WAN Services list select Si...

Page 34: ...ewall Rules The table under Outbound Services lists all existing rules for outbound traffic If you have not defined any rules only the default rule is listed The default rule allows all outgoing traffic 5 Select the radio button for the rule 6 Click the Edit button 7 Change the settings 8 Click the Apply button Your settings are saved Delete an Outbound Firewall Rule To delete an outbound rule 1 L...

Page 35: ...ou can specify the servers for applications and you can also specify a default DMZ server to which the gateway forwards all other incoming protocols To forward specific incoming protocols 1 Decide which type of service application or game you want to provide 2 Find the local IP address of the computer on your network that will provide the service The server computer must always have the same IP ad...

Page 36: ...t numbers in the Internal Starting Port and Internal Ending Port fields 13 Type the IP address in the Internal IP address field or select the radio button for an attached device listed in the table 14 Click the Apply button The service is now in the list on the Port Forwarding Port Triggering screen Application Example Make a Local Web Server Public If you host a web server on your local network y...

Page 37: ... in the message to IP address 10 0 0 223 and sends the message to that computer 4 Your web server at IP address 10 0 0 223 receives the request and sends a reply message to your gateway 5 Your gateway performs Network Address Translation NAT on the source IP address and sends the reply through the Internet to the computer or wireless device that sent the web page request Port Triggering Port trigg...

Page 38: ...Universal Plug and Play on page 75 Add a Port Triggering Service To add a port triggering service 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is password The user name and password are case sensiti...

Page 39: ...ts 11 In the Connection Type Starting Port and Ending Port fields enter the inbound connection port information 12 Click the Apply button The service is added You must enable port triggering before the gateway uses port triggering For information about port triggering see Specify the Port Triggering Time out on page 39 Specify the Port Triggering Time out To specify the port triggering time out 1 ...

Page 40: ...ou must also allow incoming traffic on port 113 to reach the originating computer The following sequence shows the effects of this port triggering rule 1 You open an IRC client program to start a chat session on your computer 2 Your IRC client composes a request message to an IRC server using a destination port number of 6667 the standard port number for an IRC server process Your computer then se...

Page 41: ...ter 7 When your gateway receives the incoming message to destination port 113 it checks its session table and finds an active session for port 113 associated with your computer The gateway replaces the message s destination IP address with your computer s IP address and forwards the message to your computer When you finish your chat session your gateway eventually senses a period of inactivity in ...

Page 42: ...or a printer Do not connect computers USB modems CD drives or DVD drives to the gateway USB port This chapter contains the following sections USB Drive Requirements Access a USB Drive on the Network Control Access to the USB Drive Use FTP Within the Network View or Change Network Folders on a USB Drive Add a Network Folder on a USB Drive Edit a Network Folder on a USB Drive Approve USB Devices Saf...

Page 43: ... Drive on the Network ReadySHARE lets you access and share a USB drive connected to the gateway USB port If your USB drive has special drivers it is not compatible To connect a USB drive Insert your USB storage drive into the USB port on the rear panel of the gateway If your USB drive has a power supply you must use it when you connect the USB drive to the gateway When you connect the USB drive to...

Page 44: ...nt user select the Connect using different credentials check box a Type the user name and password b Click the OK button 6 Click the Finish button The USB drive is mapped to the drive letter that you specified Control Access to the USB Drive You can specify the device name workgroups and network folders for your USB device To specify the USB access settings 1 Launch a web browser from a computer o...

Page 45: ... Method Select the access methods Network Neighborhood MacShare Enabled by default HTTP Enabled by default You can type http readyshare routerlogin net shares to access the USB drive HTTP via Internet Disabled by default If you enable this feature remote users can type http public IP address shares for example http 1 1 10 102 shares or a URL domain name to access the USB drive over the Internet Th...

Page 46: ...ter or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED USB Storage Advanced Settings 5 Select the FTP check box 6 Click the Apply button Yo...

Page 47: ...ED USB Storage Advanced Settings 5 Scroll down to the Available Networks Folder section and view or adjust the following settings Share Name If only one device is connected the default share name is USB_Storage Some gateway models have more than one USB port You can click the name or type it in the address field of your web browser If Not Shared is shown the default share has been deleted and no o...

Page 48: ...login net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED ReadySHARE The Advanced ReadySHARE screen displays 5 Click the Create Network Folder button If this screen does not display your web browser might be blocking...

Page 49: ...default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED ReadySHARE The Available Network Folders list displays 5 Click the Edit button The Edit Network Folder screen displays 6 Change the settings as needed In the Share Name field edit the name of the share In the Read Access list and the Write Access list select the settings that yo...

Page 50: ...on to the USB port Yes radio button is selected This setting lets you connect and access all your USB drives 5 Select the No radio button 6 Click the Approved Devices button The approved and available USB devices display 7 In the Available USB Devices list select the drive that you want to approve 8 Click the Add button 9 Select the Allow only approved devices check box 10 Click the Apply button Y...

Page 51: ...isplays 4 Select USB Storage Basic Settings 5 Click the Safely Remove USB Device button This takes the drive offline 6 Physically disconnect the USB drive Change the Media Server Settings By default the gateway is set up to act as a ReadyDLNA media server This enables playback of videos movies and pictures on DLNA or UPnP AV compliant media players like Xbox360 Playstation and NETGEAR media player...

Page 52: ...erver Name field This is the name that displays on media players 7 To stop automatic scanning clear the Automatic when new files added check box Automatic scanning scans for media files whenever new files are added to ReadySHARE USB storage the USB device connected to the gateway s USB port Only shared folders with the Read Access setting of All no password can be scanned for media files 8 Click t...

Page 53: ...resses That the Gateway Assigns Reserved LAN IP Addresses Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings Change the WiFi Security Option Set Up a WiFi Guest Network Control the WiFi Radio Specify WPS Settings Set Up a Wireless Card Access List Dynamic DNS Set up Dynamic DNS View Devices Currently on the Network Custom Static Routes Improve Network Connections with Universal Pl...

Page 54: ...r the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Setup WAN Setup 5 View or change the following settings Enable PPPoE Relay Allow a PPPoE client on a local computer to connect to a remote PPPoE server with the gateway acting as a relay agent WAN Preference By defa...

Page 55: ...nd traffic Secured NAT protects computers on the LAN from attacks from the Internet but might prevent some Internet games point to point applications or multimedia applications from working Open NAT provides a much less secured firewall but allows almost all Internet applications to work 6 Click the Apply button Your changes are saved Default DMZ Server The default DMZ server feature is helpful wh...

Page 56: ...ensitive The BASIC Home screen displays 4 Select ADVANCED Setup WAN Setup 5 Select the Default DMZ Server check box 6 Type the IP address 7 Click the Apply button Your change takes effect Change the Gateway s Device Name The gateway s device name is VEVG2660 1TKSAS This device name displays in a file manager when you browse your network To change the gateway s device name 1 Launch a web browser fr...

Page 57: ... private networks and are suitable for most applications If your network requires a different IP addressing scheme you can change these settings You might want to change these settings if you need a specific IP subnet that one or more devices on the network use or if you have competing subnets with the same IP scheme To change the LAN TCP IP settings 1 Launch a web browser from a computer or wirel...

Page 58: ...sses That the Gateway Assigns By default the gateway acts as a Dynamic Host Configuration Protocol DHCP server The gateway assigns IP DNS server and default gateway addresses to all computers connected to the LAN The assigned default gateway address is the LAN address of the gateway These addresses must be part of the same IP address subnet as the gateway s LAN IP address Using the default address...

Page 59: ... Setup 5 Specify the range of IP addresses that the gateway assigns a In the Starting IP Address field type the lowest number in the range This IP address must be in the same subnet as the gateway b In the Ending IP Address field type the number at the end of the range of IP addresses This IP address must be in the same subnet as the gateway 6 Click the Apply button Your settings are saved Reserve...

Page 60: ...h as 10 0 0 x 7 Type the MAC address of the computer or server Tip If the computer is already on your network you can copy its MAC address from the Attached Devices screen and paste it here 8 Type a name for the device 9 Click the Add button The reserved address is entered into the table The reserved address is not assigned until the next time the computer contacts the gateway s DHCP server Reboot...

Page 61: ...word is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Setup LAN Setup 5 Select the radio button next to the reserved address 6 Click the Delete button The address is removed Use the WPS Wizard for WiFi Connections The WPS Wizard helps you add a wireless computer or device to your WiFi network without typing the WiFi password To use the WPS Wiz...

Page 62: ...nd the preset SSID and password on the gateway label The preset SSID and password are uniquely generated for every device to maximize your wireless security You do not need to change the security settings If you change the security settings make a note of the new settings and store the note in a safe place where you can easily find it If you use a wireless computer to change the SSID or other wire...

Page 63: ...t change this setting 8 To change the wireless channel select a number in the Channel list In some regions not all channels are available Do not change the channel unless you experience interference shown by lost connections or slow data transfers If this happens experiment with different channels to see which is the best When you use multiple access points it is better if adjacent access points u...

Page 64: ...ue to your gateway and is on the gateway label You don t need to change these settings but you can Best practice is to avoid disabling security To change the WPA settings 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The...

Page 65: ...d to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select Guest Network 5 Select any of the following wireless settings Enable Guest Network When this check box is selected the guest network...

Page 66: ...y button Your settings are saved Control the WiFi Radio The gateway has an internal wireless radio that broadcast signals in the 2 4 GHz range By default this radio is on so that you can connect wirelessly to the gateway When the wireless radio is off you can still use an Ethernet cable for a LAN connection to the gateway You can turn the wireless radio on and off with the WiFi On Off button on th...

Page 67: ...sword The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Advanced Setup Wireless Settings 5 Select or clear the Enable Wireless Router Radio check box Clearing this check box turns off the WiFi feature of the gateway 6 Click the Apply button If you disabled the wireless radio the 2 4 GHz LED and the WP...

Page 68: ...Router s PIN check box The PIN function might temporarily be disabled when the gateway detects suspicious attempts to break into the gateway s wireless settings by using the gateway s PIN through WPS You can manually enable the PIN function by clearing the Disable Router s PIN check box 6 Optional Select or clear the Keep Existing Wireless Settings check box By default the Keep Existing Wireless S...

Page 69: ... Home screen displays 4 Select ADVANCED Advanced Setup Wireless Settings 5 Click the Set Up Access List button 6 Click the Add button The screen displays a list of available wireless cards 7 To add a device from the Available Wireless Cards list do the following a Select the device b Click the Add button The device displays in the Wireless Card Access List 8 To add a computer or device that is not...

Page 70: ...vate WAN IP address such as10 x x x the Dynamic DNS service does not work because private addresses are not routed on the Internet Your gateway contains a client that can connect to the Dynamic DNS service that DynDNS org provided First visit their website at http www dyndns org and obtain an account and host name that you configure in the gateway Then whenever your Internet service provider assig...

Page 71: ...NS account This name is the name that you use to log in to your account not your host name 10 In the Password field type the password or key for your Dynamic DNS account 11 Click the Apply button Your configuration is saved View Devices Currently on the Network You can view all computers or devices that are currently connected to your network To view devices on the network 1 Launch a web browser f...

Page 72: ...static routes You must configure static routes only for unusual cases such as multiple gateways or multiple IP subnets on your network As an example of when a static route is needed consider the following case Your primary Internet access is through a cable modem to an ISP You have an ISDN gateway on your home network for connecting to the company where you are employed This gateway s address on y...

Page 73: ...tp www routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Advanced Setup Static Routes 5 Click the Add button The screen adjusts 6 In the Route Name field type a name for this static route for identif...

Page 74: ...w routerlogin net or http www routerlogin com A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Advanced Setup Static Routes The Static Routes screen displays 5 In the table select the radio button next to the route that you want to...

Page 75: ...nd connect to other devices as needed UPnP devices can automatically discover the services from other registered UPnP devices on the network If you use applications such as multiplayer gaming peer to peer connections or real time communications such as instant messaging or remote assistance a feature in Windows XP enable UPnP To enable Universal Plug and Play 1 Launch a web browser from a computer...

Page 76: ...work traffic 7 Type the advertisement time to live in hops The time to live for the advertisement is measured in hops steps for each UPnP packet sent Hops are the steps a packet takes between routers The number of hops can range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you notice that some devices are not being upda...

Page 77: ...77 7 7 Voice Settings This chapter covers the following topics Specify VoIP Settings View the VoIP Status View the Call Log ...

Page 78: ...in net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Telephony Setting VoIP Settings 5 Specify the settings For information about the settings see the online help 6 Click the Apply button Your settings are saved ...

Page 79: ...case sensitive The BASIC Home screen displays 4 Select ADVANCED Telephony VoIP Status View the Call Log The call log displays recent call activities including missed calls successful calls and incoming calls To view or change the call log 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3...

Page 80: ...Voice Settings 80 VDSL Voice Gateway 4 Select ADVANCED Telephony Call Log ...

Page 81: ...ng sections View Gateway Status Update the Firmware Reboot the Gateway View Logs of Gateway Activity Manage the Gateway Configuration File Change the admin Password Set Up Password Recovery for admin Recover the admin Password Look Up the IP Address for a DNS URL Display the Gateway s Routing Table Run the Ping Utility Set Up Remote Management Monitor Internet Traffic ...

Page 82: ... Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Click the ADVANCED tab The following screen displays Scroll to view more View WAN Information To view gateway Internet port information 1 Launch a web browser from a computer or wireless device that is connected to the network...

Page 83: ...onnection IP Subnet Mask The subnet mask Domain Name Server The IP address of the Domain Name Server View WAN Statistics To view the WAN statistics 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is ad...

Page 84: ...screen To change the polling frequency enter a time in seconds in the Poll Interval field and click the Set Interval button To stop the polling click the Stop button View WAN Connection Status To view the WAN connection status 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the g...

Page 85: ... that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Administration Router Update 5 Click Browse navigate to the firmware file the file ends in img and select ...

Page 86: ... is admin The user name and password are case sensitive The BASIC Home screen displays 4 Click the ADVANCED tab 5 In the Router Information pane click the Reboot button A confirmation message displays 6 Click the OK button The gateway reboots View Logs of Gateway Activity The log is a detailed record of the websites you have accessed or attempted to access Up to 256 entries are stored in the log L...

Page 87: ...n Description The action that occurred Count The number of occurrences Last Occurrence The date and time the log entry was recorded Target The name or IP address of the website or news group visited or to which access was attempted Source The source IP address of the initiating device for this log entry 5 To customize the log clear or select the check boxes 6 Click the Apply button Your settings a...

Page 88: ... button 7 To broadcast the syslog select the Broadcast on LAN radio button 8 To send the syslog to a syslog server select the Send to this Syslog server IP address and type the IP address in the corresponding field 9 Click the Apply button Your settings are saved Manage the Gateway Configuration File The configuration settings of the gateway are stored within the gateway in a configuration file Yo...

Page 89: ...Configuration Settings To restore configuration settings that you backed up 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen ...

Page 90: ...ct ADVANCED Administration Backup Settings 5 Click the Erase button The factory default settings are restored The user name is admin the password is password and the LAN IP address is 10 0 0 2 DHCP is enabled Change the admin Password You can change the default password that is used to log in to the gateway with the user name admin This password is not the one that you use for WiFi access The prod...

Page 91: ...ten This recovery process is supported in Internet Explorer Firefox and Chrome browsers but not in the Safari browser To set up password recovery 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http www routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is ...

Page 92: ...mber is on the product label 3 Enter the serial number of the gateway 4 Click the Continue button A screen displays requesting the answers to your security questions 5 Enter the saved answers to your security questions 6 Click the Continue button A screen displays your recovered password 7 Click the Login again button A login screen displays 8 With your recovered password log in to the gateway Loo...

Page 93: ...le To display the routing table 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Administration Di...

Page 94: ...or wireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Administration Diagnostics 5 In the IP Address field type the target IP address 6 Click ...

Page 95: ...ireless device that is connected to the network 2 Type http routerlogin net or http 10 0 0 2 A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Advanced Setup Remote Management 5 Select the Turn Remote Management On check box 6 Under Al...

Page 96: ...motely you must log in to the gateway and set up remote management See Set Up Remote Management on page 95 To use remote access 1 Launch a web browser on a computer that is not on your home network 2 Type your gateway s WAN IP address into your browser s address or location field followed by a colon and the custom port number For example if your external address is 134 177 0 123 and you use port n...

Page 97: ...ffic Select the Connection time control radio button and enter the allowed hours in the Monthly limit field 7 Optional If your ISP charges for extra data volume when you make a new connection enter the extra data volume in MB in the Round up data volume for each connection by field 8 In the Traffic Counter section set the traffic counter to begin at a specific time and date If you want the traffic...

Page 98: ...he Apply button Your settings are saved 11 In the Internet Traffic Statistics section monitor the data traffic To update the Traffic Statistics section click the Refresh button To display more information about the data traffic on your gateway and to change the poll interval click the Traffic Status button ...

Page 99: ...99 9 9 VPN Lite This chapter includes the following sections VPN Lite Overview Configure VPN Lite Sites ...

Page 100: ...VPN Lite web portal at http www telkom co za Note The VPN Lite connection cannot be established over 3G mobile broadband When the DSL connection fails the gateway fails over to 3G mobile broadband when the unit is configured to do so but the VPN Lite connection remains unavailable until the DSL connection is restored Configure VPN Lite Sites The VPN Lite Setup Wizard lets you configure your VPN Li...

Page 101: ...s for each site configured must be different and fall within a different IP subnet range For example site1 evpn lite 0001 can be 10 0 1 0 24 Then the IP subnet for site2 evpn lite 0002 must be a different subnet like 10 0 2 0 24 The IP address must correspond exactly to the one configured on the VPN Lite web page 7 Review the configuration details and click the Finish button Your settings are save...

Page 102: ...your router This chapter includes the following sections Access a Forgotten WiFi Password WiFi Connections Changes Not Saved Troubleshoot with the LEDs Cannot Log In to the Gateway The Gateway Cannot Access the Internet Troubleshoot Your Network Using the Ping Utility Troubleshoot IP Addresses Problems with Date and Time ...

Page 103: ...plays 4 Enter the gateway user name and password The user name is admin The default password is admin The user name and password are case sensitive The BASIC Home screen displays 5 To view the WiFi settings select Wireless The Wireless Network screen displays 6 To view guest network settings select Guest The Guest Network Settings screen displays WiFi Connections If you are having trouble connecti...

Page 104: ... set up an access list you must add the MAC address for each computer and wireless device to the list For more information about access list settings see Set Up a Wireless Card Access List on page 68 Changes Not Saved If the gateway does not save the changes you make through the NETGEAR genie screens do the following When you log in to the gateway and change the settings on a screen always click t...

Page 105: ...off or blinking try the following Make sure that the power adapter cord is securely connected to your gateway and securely connected to a functioning power outlet Make sure that you are using the power adapter cord that came with your product If the Power LED blinks slowly and continuously the gateway firmware is corrupted This situation can happen if a firmware upgrade is interrupted or if the ga...

Page 106: ...Fi Radio on page 66 The 2 4 GHz LED is lit when the wireless radio is turned on LAN LED Is Off and Ethernet Devices Are Connected If the LAN LED does not light when the Ethernet connection is made check the following Make sure that the Ethernet cable connections are secure at the gateway and computer Make sure that power is turned on to the connected modem or computer Cannot Log In to the Gateway ...

Page 107: ...m the Internet service You can see if the request was successful using the ADVANCED Home screen Note The Setup Wizard can detect your Internet connection during installation but if the gateway cannot get a WAN IP address the Setup Wizard cannot automatically resolve this issue If you are attempting to set up your NETGEAR gateway as a replacement for an ADSL gateway in your network the gateway cann...

Page 108: ...e Ethernet MAC address to connect to Internet and might check for your computer s MAC address In this case do one of the following Inform your ISP that you have bought a new network device and ask them to use the gateway s MAC address Configure your gateway to clone your computer s MAC address Troubleshoot Internet Browsing If your gateway can obtain an IP address but your computer is unable to lo...

Page 109: ...lick the ADVANCED tab 5 On the WAN pane click the Connection Status button For more information see View WAN Information on page 82 If the fields show valid information including valid IP addresses your PPPoE connection is up and working If any of the fields show incomplete information or no valid IP address you can attempt to reconnect by clicking the Connect button The gateway continues to attem...

Page 110: ... of the following problems Wrong physical connections For a wired connection make sure that the numbered Ethernet port LED is lit for the port to which you are connected Check that the appropriate LEDs are on for your network devices If your gateway and computer are connected to a separate Ethernet switch make sure that the link LEDs are lit for the switch ports that are connected to your computer...

Page 111: ... connected to that modem If this is the case configure your gateway to clone or spoof the MAC address from the authorized computer Troubleshoot IP Addresses By default the gateway is set up to automatically assign IP addresses to network clients The gateway s IP address is 10 0 0 2 unless you changed it Wired and wirelessly connected computers must have network IP addresses on the same network as ...

Page 112: ... date and time of day Problems with the date and time function can include the following Date shown is January 1 2000 Cause The gateway has not yet successfully reached a network time server Check that your Internet access is configured correctly If you have completed configuring the gateway wait at least five minutes and check the date and time again Time is off by one hour Cause The gateway does...

Page 113: ...113 A A Supplemental Information This appendix covers the following topics Factory Settings Technical Specifications ...

Page 114: ... seconds The gateway resets and returns to the factory configuration settings shown in the following table Table 1 Gateway factory default settings Feature Default Behavior Gateway login User login URL www routerlogin net or http 10 0 0 2 User name case sensitive admin Login password case sensitive admin Internet connection WAN MAC address Use default hardware address WAN MTU size 1500 Port speed ...

Page 115: ...bel Security Broadcast SSID Enabled Transmission speed Auto Note Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput varies Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Country region United States in the US otherwise varies by r...

Page 116: ...netic emissions For regulatory compliance information visit http www netgear com about regulatory LAN 10BASE T or 100BASE Tx RJ 45 WAN 10BASE T or 100BASE Tx RJ 45 Wireless Maximum wireless signal rate complies with the IEEE 802 11 standard See the entry for Transmission speed in Table 1 on page 114 Radio data rates Auto Rate Sensing Data encoding standards IEEE 802 11n version 2 0 IEEE 802 11n IE...

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