Troubleshooting
107
VDSL Voice Gateway
•
If you are using a wired connection, check the Ethernet connection between the
computer and the gateway. The LAN LEDgateway lights to show that your computer is
connected.
4.
If the login prompt displays, but you cannot log in, try the following:
•
Make sure that you are using the correct login information.
•
The user name is
admin
and the default password is
admin
. Make sure that Caps
Lock is off when you enter this information.
•
If you customized the IP address scheme that the gateway uses, see
111.
The Gateway Cannot Access the Internet
If you can log in to your gateway, but it cannot access the Internet, see if the gateway can
obtain an IP address from your Internet service provider (ISP). Unless your Internet service
provider assigned you a fixed IP address, your gateway requests an IP address from the
Internet service. You can see if the request was successful using the ADVANCED Home
screen.
Note:
The Setup Wizard can detect your Internet connection during
installation, but if the gateway cannot get a WAN IP address, the
Setup Wizard cannot automatically resolve this issue.
If you are attempting to set up your NETGEAR gateway as a replacement for an ADSL
gateway in your network, the gateway cannot perform many gateway services. For example,
the gateway cannot convert ADSL or cable data into Ethernet networking information.
To check the WAN IP address:
1.
Launch a web browser from a computer or wireless device that is connected to the
network.
2.
Type
http://www.routerlogin.net
or
10.0.0.2
.
A login screen displays.
3.
Enter the gateway user name and password.
The user name is
admin
. The default password is
admin
. The user name and password
are case-sensitive.
The BASIC Home screen displays.
4.
Click the
ADVANCED
tab.
5.
In the WAN pane, check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your gateway has not obtained an IP address from your ISP.