Troubleshooting
109
VDSL Voice Gateway
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no
longer need to run that software after installing your gateway. If you use Internet Explorer
as your browser, you might need to select
Tools > Internet Options
, click the
Connections
tab, and select the
Never dial a connection
check box. Other browsers
have similar options.
Troubleshoot a PPPoE Internet Connection
To troubleshoot a PPPoE Internet connection:
1.
Launch a web browser from a computer or wireless device that is connected to the
network.
2.
Type
http://www.routerlogin.net
or
10.0.0.2
.
A login screen displays.
3.
Enter the gateway user name and password.
The user name is
admin
. The default password is
admin
. The user name and password
are case-sensitive.
The BASIC Home screen displays.
4.
Click the
ADVANCED
tab.
5.
On the WAN pane, click the
Connection Status
button.
For more information, see
82. If the fields show valid
information, including valid IP addresses, your PPPoE connection is up and working.
If any of the fields show incomplete information or no valid IP address you can attempt to
reconnect by clicking the
Connect
button. The gateway continues to attempt to connect
indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There might also be a provisioning problem with your ISP.
Note:
Unless you connect manually, the gateway does not authenticate
using PPPoE until data is transmitted to the network.
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to
the designated device. The device then responds with an echo reply. You can troubleshoot a
network by using the ping utility on your computer or workstation.
