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TROUBLESHOOTING
TROUBLESHOOTING
Feeder will not feed (belts not turning)
Possible Causes/Solutions:
1.
Causes: No Power. Not turned on. Speed Set to zero.
Solutions: Check to be sure the external 24 VDC power supply is connected to a live AC outlet and to the
feeder. Check to be sure feeders power switch is ON. Check speed setting (if at zero it will not feed).
2.
Cause: Both photo sensors, in the delivery table, are covered (seeing media present). The feeder should
stop when both photo sensors are covered; this is the “normal” function of the feeder.
Solution: Uncovering (removing media) from either sensor should cause feeder to feed. If problem only
occurs when feeder is positioned within MP Tray; check to be sure non-reflective tape/Velcro has been
properly installed on printer. Refer to the section titled “Preparing the HD-CX1600/1700/1750 (C9xx)
Printer”.
Feeder feeds inconsistently
Possible Causes/Solutions:
1.
Cause: Photo Sensor, located at exit end of feeder’s delivery table, is receiving false “covered” signal.
Solution: Ensure non-reflective black tape or black Velcro has been applied to printer above the envelope
feeder’s photo sensor. Refer to the section titled “Preparing the HD-CX1600/1700/1750 (C9xx) Printer”.
2.
Cause: Feeder not setup/adjusted properly.
Solution: Move feed away from printer and readjust separator(s), back wedge and paper guides; so paper
feeds consistently (without hesitation). Ensure that paper guides on feeder and delivery table are not set
too tight (restricting envelope movement).
Feeder feeds for about 4 seconds then stops
Possible Causes/Solutions:
1.
Cause: “out of paper”.
Solution: Load more media and then press the “Reset / Hold to Jog” button to start the feeder.
2.
Cause: Feeder not setup/adjusted properly.
Solution: Move feed away from printer and readjust separator(s), back wedge and paper guides; so paper
feeds consistently (without hesitation). Ensure that paper guides on feeder and delivery table are not set
too tight (restricting envelope movement). Ensure that speed is set to 50% or higher.
Press the “Reset / Hold to Jog” button to start the feeder.
Printer displays “Install # x # inch in MP Tray”
(# = width/length of media)
Possible Causes/Solutions:
1.
Cause: Feeder Ready Lever not in forward position.
Solution: Ensure that the “Feeder Ready Lever” is in the forward position.
2.
Cause: Feeder not properly positioned. Paper present flag, in MP Tray, not being depressed by Feeder
Ready Lever mechanism.
Solution: Ensure that the feeder is pushed all the way into the MP Tray and it is latched in place.
Troubleshooting continued on next page
