NEC Univerge UM8000 Installation Manual Download Page 10

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Issue No. 1.0

UM8000

Table of Contents

Chapter 11 Remote Maintenance

Section 1

Overview .................................................................................................... 11-1

Section 2

Setting Up Dial-up Maintenance ................................................................ 11-1

2.1

Setting Up the Remote Computer Dial-up Networking ................... 11-2

Section 3

Using a Remote Computer ........................................................................ 11-2

3.1

Configuring TCP/IP ........................................................................ 11-2

3.1.1

Configuring TCP/IP for the Remote Computer ................. 11-2

3.2

Using Dial-up Connection .............................................................. 11-3

3.2.1

Using WinSCP and Dial-up to Connect Remotely ........... 11-3

3.2.2

Transferring Files to the Remote Computer ..................... 11-4

3.2.3

Transferring Files from the Remote Computer ................. 11-4

3.3

Logging On and Logging Off Using PuTTY .................................... 11-4

3.3.1

Logging On Using PuTTY ................................................ 11-4

3.3.2

Changing the Admin Password ........................................ 11-5

3.3.3

Logging Off ....................................................................... 11-5

Section 4

Single Point of Entry .................................................................................. 11-6

4.1

Using WebPro ................................................................................ 11-6

4.2

PCPro ........................................................................................... 11-10

Chapter 12 Backing up and Restoring UM8000

Section 1

Backing Up the Voice Messaging Data ..................................................... 12-1

Section 2

Backing Up and Restoring UM8000 Mail Database .................................. 12-1

2.1

Backing Up the UM8000 ................................................................ 12-1

2.1.1

Performing a Manual Backup ........................................... 12-1

2.1.2

Enabling Daily Backup ..................................................... 12-2

2.1.3

Downloading a Backup Stored on the Voice Mail Drive ... 12-3

2.2

Restoring a Database Back Up to the UM8000 ............................. 12-3

2.2.1

Uploading a Stored Backup to the Voice Mail Drive ........ 12-3

2.2.2

Restoring a Previous Backup ........................................... 12-3

2.2.3

Deleting a Stored Database Backup ................................ 12-4

2.2.4

Viewing Notes for a Stored Database Backup ................. 12-4

Summary of Contents for Univerge UM8000

Page 1: ...UM8000 Doc No 10569 Issue 1 0 Installation Manual ...

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Page 3: ...n the new editions Efforts have been made to ensure that the contents of this manual are correct Should you find any error NEC welcomes your comments to improve our communications Please contact NEC on 1800 036 136 Contents of this manual are subject to change without prior notice at the discretion of NEC Australia Pty Ltd This document has been prepared for the use of employees and customers of N...

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Page 5: ... Interface 1 3 Section 3 Related Documentation 1 3 3 1 Supporting Documents 1 3 3 2 System Management Help 1 4 3 2 1 Locally Installing Online Help Files 1 4 3 2 2 Third Party Documentation 1 4 Chapter 2 WinSCP and PuTTY Section 1 Overview 2 1 Section 2 WinSCP 2 1 2 1 Installing WinSCP 2 1 2 2 Using WinSCP 2 2 2 2 1 Running WinSCP 2 2 2 2 2 Using PuTTY from WinSCP 2 3 Section 3 PuTTY 2 3 3 1 Insta...

Page 6: ... Web Administration Console Pages 3 12 Section 5 Web Administration Console Icons 3 13 Section 6 Web Administration Console Main Menu 3 14 Chapter 4 System Components Section 1 Overview 4 1 1 1 System Components 4 1 1 2 NEC supplied Components 4 1 1 3 User supplied Components 4 2 Section 2 Site Requirements 4 2 2 1 Site Recommendations 4 2 2 2 Setting Up the System Overview 4 3 Chapter 5 Starting ...

Page 7: ...t CD VM00 APSU 6 4 Section 4 LED Indications 6 5 Section 5 Connectors 6 5 5 1 RS 232 Interface 6 5 5 2 USB Interface 6 7 5 3 VGA Display Interface 6 7 5 4 10 100 BASE TX Ethernet Interface 6 8 Chapter 7 Setting Up Integration SV8100 Section 1 Overview 7 1 Section 2 Setting Up Integration 7 1 Section 3 Configuring Integration 7 1 Section 4 Programming 7 2 4 1 Basic Configuration 7 2 4 2 Class of Se...

Page 8: ...isabling Easy Message Access 8 5 2 10 Enabling Automatic Subscriber to Subscriber Messaging in Secured Mode 8 6 2 11 Setting Up Message Waiting Indication 8 6 2 12 Setting Up Automatic Number Identification ANI 8 6 Section 3 Setting Up Soft Keys 8 7 3 1 Enabling Soft Key Call Screening 8 7 3 2 Enabling the Voice Messaging Ports for Soft Keys 8 7 Section 4 Setting Up Live Record 8 7 4 1 Configuring...

Page 9: ...ssword 9 14 5 4 2 Creating a New User 9 14 Chapter 10 E mail Integration Section 1 Overview 10 1 Section 2 Protocols 10 1 2 1 E mail Protocols 10 1 2 2 Subscriber E mail Authentication Protocols 10 2 Section 3 E mail Integration Set Up 10 3 Section 4 Configuring the E mail Servers 10 3 4 1 Setting the E mail Server Configuration 10 3 4 2 Converting Existing Domino E mail Files for Users 10 4 4 2 1...

Page 10: ...ng PuTTY 11 4 3 3 1 Logging On Using PuTTY 11 4 3 3 2 Changing the Admin Password 11 5 3 3 3 Logging Off 11 5 Section 4 Single Point of Entry 11 6 4 1 Using WebPro 11 6 4 2 PCPro 11 10 Chapter 12 Backing up and Restoring UM8000 Section 1 Backing Up the Voice Messaging Data 12 1 Section 2 Backing Up and Restoring UM8000 Mail Database 12 1 2 1 Backing Up the UM8000 12 1 2 1 1 Performing a Manual Bac...

Page 11: ... Setting Up a Remote Windows Computer for a Backup 13 10 1 5 1 Windows NT 2000 or XP Setup 13 11 Section 2 Migrating from a DOS Voice Messaging System 13 12 2 1 About Migration 13 12 2 1 1 Migration Setup Steps 13 12 2 2 Backing Up a DOS Voice Messaging System 13 13 2 2 1 Backing Up the DOS Database 13 13 2 2 2 Compressing the Backup Data 13 15 2 2 3 Transferring the Backup Data to UM8000 13 16 2 ...

Page 12: ...Issue No 1 0 UMJ8000 viii Table of Contents THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 13: ...attery 6 3 Figure 6 3 Install the SO DIMM Memory 6 3 Figure 6 4 Install the Compact Flash Drive 6 4 Table 6 1 LED Indicators 6 5 Figure 6 5 CD VM00 DB9 to 6 Pin Modular RS 232 Adapter 6 6 Figure 6 6 CD VM00 RS 232 Serial Cable DTE 6 6 Figure 6 7 CD VM00 RS 232 Serial Cable DCE 6 7 Table 6 2 Ethernet Connector Pin Out 6 8 Figure 9 1 UM8000 Login 9 2 Figure 9 2 Third Party Software License Agreement...

Page 14: ...6 Figure 11 2 WebPro Connection to In Skin Voice Mail 11 7 Figure 11 3 WebPro Security Certificate Warning 11 8 Figure 11 4 WebPro Web Admin Console 11 9 Figure 11 5 PCPro Login 11 10 Figure 11 6 Web Browser Security Certificate Warning 11 11 Figure 11 7 Web Admin Console 11 12 ...

Page 15: ...hone Systems The UM8000 system is designed specifically for use with the SV8100 SV8300 telephone system manufactured by NEC The SV8100 SV8300 is enabled for the following UM8000 licenses at default P 0 Ports Voice Mail P 5 Seats Unified Messaging P 3 Languages In addition the following language prompt sets are loaded at default P US English P French Canadian P Spanish Latin America 1 2 Starting th...

Page 16: ...ts Example vmctl action service ENTER P Notes cautions and warnings Text for notes cautions and warnings appear as shown below P ENTER Press the ENTER key on the keyboard when this character string appears after a command In general all command lines should be followed by pressing the ENTER key Example vmctl vmail stop ENTER NOTE On the command line prompt always press ENTER after typing a command...

Page 17: ...enance menu items and buttons choose items in the Web administration console and choose items or buttons in WinSCP Keyboard Command Prompt Type a command with options then press the ENTER key For example mcedit cps ini ENTER This command opens the cps ini file in the mcedit tool 1 2 3 0 To choose a menu item type the numeric equivalent of a menu item For example 0 Log out on the Maintenance menu T...

Page 18: ... help can be installed locally on any computer for viewing WinZip or a similar file decompression program is required to extract the help files 3 2 1 Locally Installing Online Help Files 1 Insert the support disc into the disk drive The autostart page appears 2 Click Documentation then follow the on screen instructions 3 Click Install System Management Help locally 4 Save the zip file to the local...

Page 19: ...ndows Explorer browse to the Utilities RemoteAccess WinSCP directory 3 Double click winscp382setupintl2 exe to start the WinSCP installation A security alert message appears 4 Click RUN The Select Setup Language page appears 5 Choose the appropriate language from the drop down list then click OK The Welcome to WinSCP Setup Wizard appears 6 Click Next 7 On the License Agreement page click Next 8 Ac...

Page 20: ...llation is complete the Completing WinSCP3 Setup Wizard page appears 14 Clear the Start WinSCP now check box then click Finish 2 2 Using WinSCP The following instructions assume that WinSCP is installed on a computer running the Windows XP operating system 2 2 1 Running WinSCP The following procedure provides instructions to run WinSCP 1 Click Start Programs WinSCP3 WinSCP The WinSCP Login window ...

Page 21: ...blished the Maintenance menu appears To use PuTTY without WinSCP refer to Section 3 PuTTY SECTION 3 PUTTY 3 1 Installing PuTTY After configuring the TCP IP settings run a PuTTY SSH client on the remote computer to connect to the voice board and complete the software configuration The following procedures assume that PuTTY will be installed on a computer running the Windows XP operating system and ...

Page 22: ...n click Next 9 The Select Additional Tasks page appears 10 Select the appropriate tasks to complete then click Next The Ready to Install page appears 11 Verify that the settings are correct then click Install To review or change any of the settings click Back 12 Clear the View README txt check box then click Finish 3 2 Configuring PuTTY To configure PuTTY perform the following procedure 1 On the W...

Page 23: ...ng a keyboard and mouse as input devices Use PuTTY for remote SSH terminal access To run PuTTY perform the following procedure 1 Click Start Programs PuTTY PuTTY The PuTTY Configuration window appears 2 Type the Host Name or IP address then press ENTER The shell appears with a login prompt 3 Type a user name admin ENTER 4 Type the password at the password prompt voicemail ENTER The Maintenance men...

Page 24: ...Issue No 1 0 UM8000 2 6 WinSCP and PuTTY THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 25: ...Windows Internet Explorer 6 x or above P Fire Fox 2 x or above P Mozilla 1 2 Configuring Internet Explorer The following procedure configures Internet Explorer to work with the Web Administration Console Refer to the browser documentation to configure other Internet browsers To configure Internet Explorer 1 Start Internet Explorer then click Tools Internet Options 2 Click the Security tab 3 Click ...

Page 26: ...dministration Console WAC using an internet browser If the license agreements are not accepted the application cannot start The following procedure provides instructions for starting the UM8000 for the first time 1 First determine the IP address of the voice mail by checking program 10 55 01 for the slot where the blade is installed 2 Start your internet browser and enter the IP address followed b...

Page 27: ...UM8000 Issue No 1 0 Installation Manual 3 3 4 Accept the certificate and log into the WAC with the user name nec No password is required Figure 3 1 UM8000 Login ...

Page 28: ...Issue No 1 0 UM8000 3 4 The Web Administration Console 5 You are prompted to accept the third party software license agreement Figure 3 2 Third Party Software License Agreement ...

Page 29: ...UM8000 Issue No 1 0 Installation Manual 3 5 6 Choose the phone system where the voice mail is to be installed Figure 3 3 UM8000 Switch Information ...

Page 30: ...Issue No 1 0 UM8000 3 6 The Web Administration Console Figure 3 4 UM8000 Integration Options ...

Page 31: ... 3 7 7 Set the extension numbers that are assigned to the voice mail in program 11 02 01 Select Edit All Enter the extension number for each voice mail port then click Save Figure 3 5 Entering Switch Extensions for Voice Mail Ports Screen 1 ...

Page 32: ...Issue No 1 0 UM8000 3 8 The Web Administration Console Figure 3 6 Entering Switch Extensions for Voice Mail Ports Screen 2 ...

Page 33: ...ime enter the registration information on the Product Registration Form screen The voice mail must have access to the internet for the registration to be successful You can also choose not to register at this time or to be reminded in seven days Figure 3 7 Product Registration Form ...

Page 34: ...Issue No 1 0 UM8000 3 10 The Web Administration Console 9 You are now logged into the WAC but the application is not yet started Figure 3 8 System Information ...

Page 35: ... 2 Start the Internet browser and click File Open The Open dialog box appears 3 Type the Web Administration Console URL http IP address admin Where IP address is the voice messaging system server IP address The IP address for the voice mail is assigned in chassis programming 10 55 xx At default this address is 172 16 1 xxx where xxx varies depending on the slot in which the CD VM00 is installed St...

Page 36: ...t language 8 Click Login The Web Administration Console appears 3 2 Logging Off 1 Click Logoff at the top right hand corner of any page SECTION 4 WEB ADMINISTRATION CONSOLE PAGES Many of the Web Administration Console pages are divided into four sections System Manager ID New system nec Existing system Personal ID Password New system Leave password field blank Existing system Password 1 2 3 4 ...

Page 37: ... main menu page record information and the system date and time 2 Task bar Contains the command icons user logon information and the logoff link 3 Navigation pane Contains links to other Web Administration Console pages 4 Page Contains fields where data is entered and displayed Icon Description Save changes Search for items of the type you are currently viewing Add items of the type you are curren...

Page 38: ...t applications Groups Use these pages to configure or create message groups Hotel Guests Use these pages to configure settings for hotel guests Settings include greetings passwords wake up calls call handling and message waiting notification Reports Use these pages to generate reports of subscriber based or system based information including message activity message groups phone sign ins disk stor...

Page 39: ... documentation in PDF format System management help Adobe Acrobat Reader WinSCP PuTTY language archives system HVM and Sun Java Runtime Environment JRE P UM8000 Visual Messaging Application Resource Disc Contains the Visual Messaging applications enabling subscribers to use desktop workstations to access and manage voice messages in various ways Everything needed to support Visual Messaging is pre...

Page 40: ...c wrist strap Use an antistatic wrist strap when handling the UM8000 blade P Network connection SECTION 2 SITE REQUIREMENTS Ensure that the phone system is located in a site that meets the following requirements R The site is cool dry and free of dust R The phone system remains immobile while in operation R The phone system cooling vents are not obstructed in any way 2 1 Site Recommendations The f...

Page 41: ... to Section 2 1 Site Recommendations on page 4 2 in this chapter 2 Install the voice blade This step is only required if you are replacing an existing voice blade Refer to Chapter 6 Hardware 3 Establish a connection to the phone system 4 Set up the phone system Refer to Chapter 10 Section 3 1 Configuring TCP IP on page 11 2 and Chapter 4 Section 1 2 Configuring Internet Explorer on page 3 1 5 Set ...

Page 42: ...Issue No 1 0 UM8000 4 4 System Components THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 43: ...e messaging software to apply configuration changes Whatever the reason use the following procedure to stop or start the voice messaging software SECTION 2 STOPPING STARTING USING THE WEB ADMINISTRATION CONSOLE To start or stop the voice messaging software using the Web Administration Console perform the following procedure 1 Log on to the Web Administration Console 2 Click Server Control 3 Click ...

Page 44: ...Issue No 1 0 UM8000 5 2 Starting and Stopping the Voice Messaging Software and System THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 45: ...ovides storage for the voice messaging software messages and recordings Software required to run the voice messaging system is pre installed on the disk Figure 6 1 CD VM00 Blade Top View on page 6 2 shows the top view of the CD VM00 voice board 1 2 Functions A digital signal processor voice processing section handles the following functions P DTMF detection P DTMF generation P General tone detecti...

Page 46: ...usy LED CF Active Drive LED CAUTION When installing the blades observe the following precautions to avoid static electricity damage to hardware or exposure to hazardous voltages The CD VM00 unit makes extensive use of CMOS technology and is very susceptible to static Handle with extreme care to avoid static discharge Handle the drive and DSP carefully to prevent damage Do not drop the drive or app...

Page 47: ...ith the side up in the BATT slot on the CD VM00 Refer to Figure 6 2 Install the CR 2032 Battery on page 6 3 3 To install the SO DIMM memory on the CD VM00 blade insert the end with the brass connectors into the CN14 1 slot Then push the other end down until the locks on both sides lock into place Refer to Figure 6 3 Install the SO DIMM Memory on page 6 3 Figure 6 2 Install the CR 2032 Battery Figu...

Page 48: ...form the following steps 1 Turn off power for the Chassis where the CD VM00 is installed 2 Press and hold the Load button on CD VM00 3 While holding the Load button turn on Chassis power 4 Continue to hold the Load button for 20 seconds 5 Release the Load button 3 2 Reset CD VM00 APSU To reset the CD VM00 perform the following operation 1 While the voice mail is running hold the Load button for mo...

Page 49: ...nals TD RD DSR DTR and GND Table 6 1 LED Indicators LED ID Color s Description Indication Active Green Off Power off On Reset Slow Flash Board is running but not in sync with the chassis yet Fast Flash Board is in sync with chassis and operating normally Busy Red Off Power off or idle On Reset Flash Indicates how many ports on the VM card are currently in use Faster flash rates indicate heavier us...

Page 50: ...in connections of RS 232 signal pairs are symmetrical around the center line of the 6 pin modular connector This signal layout permits the construction of a null serial cable by simply reversing one of the modular connectors on the serial cable line cord The cable used for a PC type DTE connection is a standard line cord shown in Figure 6 6 CD VM00 RS 232 Serial Cable DTE on page 6 6 RS 232 Serial...

Page 51: ...46A or equivalent shall be utilized to allow power enable control to the USB ports and to protect against short circuit events If it becomes necessary to connect a high power USB device to the APSU an externally powered USB hub could be inserted between the APSU and the high power device 5 3 VGA Display Interface The APSU card provides a VGA display interface through a standard DB 15 connector The...

Page 52: ... Speech Recognition using an external server P Network Attached Storage NAS The Via VT6107 Ethernet controller shall be used It interfaces to the CPU over a 33 MHz PCI bus and connects directly to an Ethernet RJ 45 connector with built in magnetic and LEDs The RJ 45 connector pin out is shown in Table 6 2 Ethernet Connector Pin Out on page 6 8 Table 6 2 Ethernet Connector Pin Out View Pin No Signa...

Page 53: ...so that the proper calls are routed to the voice messaging system R Test the voice messaging system extensions for the integration Confirm that the voice messaging extensions are configured properly to integrate with the voice server R Learn the telephone system tones if necessary Use the Global Tone Detect utility to configure the voice server to recognize the system tones SECTION 3 CONFIGURING I...

Page 54: ...ephone Basic Data Setup SLT Signaling Type set all Voice Mail ports to 0 DP 15 03 03 Single Line Telephone Basic Data Setup Terminal Type set all Voice Mail ports to Special X 15 03 09 Single Line Telephone Basic Data Setup Caller ID Function for External Module 15 07 01 Programmable Function Keys 16 01 01 Department Name 16 01 04 Hunting Mode 16 01 10 Enhanced Hunt Type 16 02 01 Department Group ...

Page 55: ...01 X 45 01 02 Voice Mail Integration Options Voice Mail Master Name 45 01 05 Voice Mail Integration Options Message Wait When using Centrex Transfer from a voice mail port then the following items must be considered 1 If the Feature Access Code starts with then set PRG 45 01 05 to 0 Off 2 When assigning the dial string in voice mail one or more Pauses may be needed depending on what Telco needs 45...

Page 56: ... No Answer Recall Time 22 02 01 Incoming Call Trunk Setup 22 04 01 Incoming Extension Ring Group Assignment 22 07 01 DIL Assignment 22 08 01 DIL IRG No Answer Destination 24 02 02 System Options for Transfer MOH or Ringback on Transferred Calls 24 02 03 System Options for Transfer Delayed Call Forwarding Time 80 03 01 DTMF Tone Receiver Setup 80 04 01 Call Progress Tone Detector Setup ...

Page 57: ...elow Follow all the procedures in this section in the order presented 2 1 Assign Extension Numbers to Voice Messaging Ports Assign extension numbers to the voice messaging ports The UM8000 blade occupies ports AABB01 to AABB08 for an 8 port system and ports AABB01 to AABB16 for a 16 port system 2 2 Enabling Digital Voice Messaging Support 1 Enable AAInfo for incoming calls Command Code 1000 First ...

Page 58: ...tal Voice Messaging Ports Designate all voice messaging ports as digital voice messaging ports Command Code 08 First Data 703 Second Data 0 Command Code 08 First Data 704 Second Data 0 Command Code 08 First Data 706 Second Data 0 Command Code 08 First Data 710 Second Data 0 Command Code 1324 First Data xxx Where xxx is the voice messaging port extension number Second Data 0 NOTE Repeat this comman...

Page 59: ... xxx is the UCD pilot extension Command Code 170 First Data xxx Where xxx is the UCD pilot extension number Second Data xxx Where xxx is the first digital voice messaging extension number Command Code 170 First Data xxx Where xxx is the first digital voice messaging extension number Second Data xxx Where xxx is the second digital voice messaging extension number NOTE Repeat this command chaining e...

Page 60: ...mated attendant program the phone system to send external calls to the UCD pilot master extension Command Code 171 First Data xxx Where xxx is the UCD pilot extension number Second Data 1 Command Code 172 First Data xxx Where xxx is the extension number Second Data 000 NOTE Repeat this command for each voice messaging extension number and for the UCD pilot master number Command Code E50 First Data...

Page 61: ...eir own extension With this feature enabled and subscribers dial the messaging system they are immediately asked to enter their security code without having to enter their personal ID Easy message access is enabled by default for all subscribers However this feature can be enhanced by configuring a line key on each subscriber s phone that dials the messaging system automatically To do this program...

Page 62: ...message waiting indication is enabled for all subscribers Use the following procedure to verify MWI settings 1 Log on to the Web administration console then go to System Switch MWI 2 Confirm that the On activation code and Off deactivation code fields contain an X 3 Click Save 2 12 Setting Up Automatic Number Identification ANI To use ANI you must activate the MF receiver built in to the SV8300 CP...

Page 63: ...ersations using ViewMail a barge in code and executive override must be configured on the phone system and call forward busy must be disabled on each phone extension recording from ViewMail A barge in code is a key sequence that the phone system dials to activate executive override or silent monitor to begin the recording See your phone system documentation for more information R To record convers...

Page 64: ...e or record phone conversations or other sound activities whether or not contemporaneous with transmission may be illegal in certain circumstances under federal or state laws Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation Some federal and state laws require some form of notification to all parties to a phone conversation such as usi...

Page 65: ...Command Code 3522 First Data xx Where xx is the trunk route number Second Data 0 Where 0 enables automatic live record for systemwide and 1 disables automatic live record systemwide Command Code 1303 First Data xxx Where xxx is the subscriber s extension number Second Data 0 Command Code 93 First Data xxx Where xxx is the subscriber s extension number Second Data xxx Where xxx is the subscriber s ...

Page 66: ...lt settings 1 Log on to the Web administration console then go to Subscribers Subscriber Template Live Record 2 Select Enable live record 3 In the Maximum record time field specify the recording time in seconds 4 Click Save 5 If necessary enable live record for any previously existing subscribers The template change only affects new subscribers added to the messaging system Command Code 1323 First...

Page 67: ...em Enable live monitor for the service restriction class 5 2 Configuring Live Monitor on a Subscriber s Extension Do this procedure for each subscriber extension that will use live monitor 1 Set the live monitor mode for the subscriber s extension 2 Enable live monitor pickup Command Code 15186 First Data xxx Where xxx is the service restriction class Second Data 0 Where 0 enables live monitor and...

Page 68: ...le then go to Subscribers Subscriber Template Access Options 2 Under Administration select Enable Live Monitor 3 Click Save 4 Enable live monitor for any previously existing subscribers Command Code 9000 First Data xxx yy Where xxx is the subscriber s extension number and yy is the line key Second Data F5024 NOTE After programming is finished the user at the extension must go off hook press the Sp...

Page 69: ... To access settings options and license agreements connect to the Web Administration Console WAC using an internet browser If the license agreements are not accepted the application cannot start The following procedure provides instructions for starting the UM8000 for the first time 1 First determine the IP address of the voice mail by checking program 10 55 01 for the slot where the blade is inst...

Page 70: ...000 9 2 Configuring UM8000 4 If prompted with a certificate warning accept the certificate and choose to continue to web page Then log into the WAC with the user name nec No password is required Figure 9 1 UM8000 Login ...

Page 71: ...UM8000 Issue No 1 0 Installation Manual 9 3 5 You are prompted to accept the third party software license agreement Figure 9 2 Third Party Software License Agreement ...

Page 72: ...Issue No 1 0 UM8000 9 4 Configuring UM8000 6 Choose the phone system where the voice mail is to be installed Figure 9 3 UM8000 Switch Information ...

Page 73: ...UM8000 Issue No 1 0 Installation Manual 9 5 Figure 9 4 UM8000 Integration Options ...

Page 74: ...8000 7 Set the extension numbers that are assigned to the voice mail in program 11 02 01 Select Edit All Enter the extension number for each voice mail port then click Save Figure 9 5 Entering Switch Extensions for Voice Mail Ports Screen 1 ...

Page 75: ...UM8000 Issue No 1 0 Installation Manual 9 7 Figure 9 6 Entering Switch Extensions for Voice Mail Ports Screen 2 ...

Page 76: ...ime enter the registration information on the Product Registration Form screen The voice mail must have access to the internet for the registration to be successful You can also choose not to register at this time or to be reminded in seven days Figure 9 7 Product Registration Form ...

Page 77: ...UM8000 Issue No 1 0 Installation Manual 9 9 9 You are now logged into the WAC but the application is not yet started Figure 9 8 System Information ...

Page 78: ...command line prompt R Maintenance Menu Use the Maintenance menu to specify network DNS configuration settings apply system updates and for general tone detection R Web administration console Use the Web administration console to set hospitality Property management system PMS settings e mail integration settings add remove language packs extension remapping trunk remapping update licensing informat...

Page 79: ...here xxx will vary depending upon which slot the CD VM00 was installed Starting with slot 1 this will be 100 slot 2 will be 101 slot 5 will be 104 and so on 4 1 Resetting Third Party Licensing Agreements To reset 1 Start PuTTY 2 Log on as admin 3 Type the password voicemail The Main menu appears 4 Choose 2 Maintenance then press ENTER The Maintenance menu appears 5 Choose 3 Command prompt then pre...

Page 80: ...6 1 xxx where xxx will vary depending upon which slot the CD VM00 was installed Starting with slot 1 this will be 100 slot 2 will be 101 slot 5 will be 104 and so on The DNS server IP Address Host Name and Domain Name are all that can be configured from the Maintenance Menu To specify the setup 1 Start PuTTY The login prompt appears 2 Type admin ENTER 3 Type the password voicemail ENTER The Main m...

Page 81: ...ype the Domain name then choose OK The Network setting page reappears 11 Choose 3 Primary DNS then OK The Primary DNS page appears 12 Type the DNS server IP address then choose OK The Network setting page reappears 13 Choose 4 Secondary DNS then OK The Secondary DNS page appears 14 Type the DNS server IP address then choose OK The Network setting page reappears 5 3 Setting Up UM8000 Date and Time ...

Page 82: ...anged 7 Click OK or press ENTER to return to the Maintenance menu 8 On the Maintenance menu choose 0 Return to previous menu then press ENTER to return to the Main menu 5 4 2 Creating a New User To create a new system manager for the voice messaging system perform the following procedure 1 Start the Web administration console 2 Under Subscribers click Subscribers The Subscriber profile page appear...

Page 83: ...s for integration include IMAP and MIME The e mail server must support the SMTP protocol for outgoing e mail features to work properly SECTION 2 PROTOCOLS 2 1 E mail Protocols The following standard e mail protocols ensure the successful transmission of e mail messages P IMAP Internet Message Access Protocol IMAP provides the voice messaging system access to e mail inboxes The voice messaging syst...

Page 84: ...mail and faxes to the e mail system receives e mail notification of new fax voice mail and uses voice mail features to reply to e mail messages SMTP can be configured to restrict the type of messages sent such as only allowing SMTP mail to be sent to other users on the same domain 2 2 Subscriber E mail Authentication Protocols P PLAIN PLAIN is a simple clear text password mechanism The mechanism u...

Page 85: ...oice messaging system have been configured configure subscriber mailboxes to access e mail SECTION 4 CONFIGURING THE E MAIL SERVERS The e mail server must have SMTP POP3 and IMAP enabled to use the e mail integration To enable SMTP and IMAP refer to the e mail server documentation or consult the system administrator about which settings are appropriate for the organization 4 1 Setting the E mail S...

Page 86: ...ngle user type the following commands tell router quit load convert e mail mailfilename nsf load convert h mail mailfilename nsf load router Where mailfilename is the name of the user follow these steps for each user to be converted To convert all users in a directory type the following commands tell router quit load convert e mail nsf load convert h mail nsf load router 5 Close the Domino Adminis...

Page 87: ...e e mail server 6 Type the user name 7 Type a password 8 In the Global e mail field type the common e mail address used for all outgoing e mail 9 In the Display name field type the common display name used for all outgoing e mail 10 Click the Save icon The voice messaging system e mail configuration is complete 5 2 Configuring the E mail Notification Template 1 Start the Web administration console...

Page 88: ...me Sender s name senderPhone Sender s phone senderAccount Sender s account only available if configured in subscriber transfer screening options messageTimestamp Message received timestamp on the messaging system messageDuration Message length in seconds messageSize Message size in kilobytes messageFlag Message Special flags Available message flags PRIVATE and URGENT voicemailURL URL of the messag...

Page 89: ...ype the IP address for the voice messaging system Choose authentication method Plaintext or NTLM 6 If appropriate make sure the Use SSL check box is checked for SSL authentication 7 When the SSL check box is checked the port number 993 appears in the field 8 In the Port field type 143 for IMAP 110 for POP3 or the appropriate value for the e mail server 9 Click the Save icon 6 2 Setting Subscriber ...

Page 90: ...e sure the Use SSL check box is checked for SSL authentication When the SSL check box is checked the port number 993 appears in the field 10 In the Port field type 143 for IMAP 110 for POP3 or the appropriate value for the e mail server 11 If the e mail system uses authentication check the Use authentication check box then choose the authentication type from the drop down list 12 Click the Save ic...

Page 91: ...address on a per IP address or a per TCP port basis Dial up access requires both the voice messaging system and remote computer to have modems set up and accessible Dial up Networking must be configured on the remote computer and the remote computer must have an SSH client installed SECTION 2 SETTING UP DIAL UP MAINTENANCE The remote computer must have Windows dial up networking properly configure...

Page 92: ...UM8000 then click Next 8 Type the phone number for the modem at the remote site then click Next 9 Select the My use only connection option then click Next 10 Select the Add a shortcut to this connection to my desktop check box then click Finish The New Connection Wizard places a shortcut icon on the desktop and closes SECTION 3 USING A REMOTE COMPUTER A remote computer that is running a different ...

Page 93: ...e that the network administrator has helped set up the remote computer for remote dial up access and that you know how to dial in to the network 3 2 1 Using WinSCP and Dial up to Connect Remotely Use the following procedure to transfer files between the voice messaging system and a remote computer 1 On the Windows Desktop double click the Dial up connection icon The Connect page appears If you are...

Page 94: ...ace displays the source directory structure in the left pane and the destination directory in the right pane This enables the use of drag and drop to copy files 1 Select the file or files to copy 2 Right click the file name then select Copy Alternatively if the Norton Commander interface is active you can drag and drop files 3 2 3 Transferring Files from the Remote Computer 1 Select the file or fi...

Page 95: ...sed as an input device 1 On the Maintenance menu click 2 Maintenance then click OK The System maintenance menu appears 2 On the System maintenance menu click 2 Set admin password then click OK The Set admin password window appears 3 Type the new password then click OK 4 When prompted retype the new password then click OK A message appears stating that the password has been changed 5 Click OK to re...

Page 96: ...lled and running and also knows the IP address assigned to it Other than normal system programming for the UM8000 no configuration changes are required The instructions below show how to connect to the UM8000 from PCPro or WebPro after you have connected to the SV8100 system The UM8000 must be connected to the same LAN as the SV8100 CPU 4 1 Using WebPro 1 Log in to the SV8100 with user name tech a...

Page 97: ... 2 Once logged in the main screen has a link to the In Skin Voice Mail if the UM8000 is installed and working 3 WebPro automatically launches your default web browser and connects to the UM8000 Figure 11 2 WebPro Connection to In Skin Voice Mail ...

Page 98: ...Issue No 1 0 UM8000 11 8 Remote Maintenance 4 When prompted accept the web browser security warning Figure 11 3 WebPro Security Certificate Warning ...

Page 99: ...UM8000 Issue No 1 0 Installation Manual 11 9 5 You are now logged into the WAC Figure 11 4 WebPro Web Admin Console ...

Page 100: ...d 12345678 2 Open the site s database If the database is not available connect to the SV8100 and download the database before continuing 3 While connected to the SV8100 chose Links In Skin Voice Mail Server 4 PCPro automatically launches the default web browser and connects to the UM8000 Figure 11 5 PCPro Login ...

Page 101: ...UM8000 Issue No 1 0 Installation Manual 11 11 5 When prompted accept the web browser security warning Figure 11 6 Web Browser Security Certificate Warning ...

Page 102: ...Issue No 1 0 UM8000 11 12 Remote Maintenance 6 You are now logged into the WAC Figure 11 7 Web Admin Console ...

Page 103: ...nents immediately to either the voice mail drive or a shared Windows network drive SECTION 2 BACKING UP AND RESTORING UM8000 MAIL DATABASE Backups can be done manually or daily They are saved with the entered file name in zip format You can choose to save the backup on the voice mail hard drive a USB drive or a Windows shared folder Backups to the hard drive are stored on the voice mail and can be...

Page 104: ...ages that must be saved 2 1 2 Enabling Daily Backup For a daily backup perform the following steps 1 Log into the Web Admin Console WAC 2 Go to System Backup and Restore Backup 3 If the messages should be included in the backup check the box Include messages in backup 4 Choose the drive from the Backup Destination pull down menu If backing up to the Hard Drive on the support PC choose Hard Drive I...

Page 105: ...2 2 1 Uploading a Stored Backup to the Voice Mail Drive To upload a stored backup to the voice mail drive perform the following steps 1 Log into the Web Admin Console WAC 2 Go to System Backup and Restore Restore 3 Under Upload an existing backup to the messaging system click on browse 4 Browse to the location where file is to be stored on the support PC 5 Click Upload File 2 2 2 Restoring a Previ...

Page 106: ...em Backup and Restore Restore 3 In the Action pull down menu choose Delete 4 Confirm you want to delete the backup file 2 2 4 Viewing Notes for a Stored Database Backup To view notes for a stored database backup perform the following steps 1 Log into the Web Admin Console WAC 2 Go to System Backup and Restore Restore 3 In the Action pull down menu choose View backup note 4 The note shows as a pop ...

Page 107: ...therwise language settings might not migrate properly 1 2 Backing Up Data Locally After the backup is complete compress the files in the proper format to migrate to UM8000 This requires transferring a compression utility to the OS 2 voice messaging system blade 1 2 1 Compressing the OS 2 Backup Data The following procedure uses CoSesssion to compress the data but FTP to transfer the compression ut...

Page 108: ...leting a local backup and compressing the backup files transfer the files from the OS 2 voice messaging system to another computer for temporary storage There are two methods for transferring the files U FTP connection The UM8000 system is set up for networking U CoSession The OS 2 voice messaging system is connected to a remote computer using a direct connect null modem cable 1 2 3 Using FTP to T...

Page 109: ... the Windows computer open a command prompt window and type ftp IP address ENTER where IP address is the IP address of the OS 2 voice messaging system 2 When asked for the user name type support ENTER When asked for the password type voice ENTER 3 Type lcd directory name t ENTER Where directory name is the destination directory on the Windows computer where the compressed backup file will be store...

Page 110: ... following procedure 1 Log into the Web Administration Console 2 Go to System Backup and Restore Restore 3 Use the browse icon to find the database to migrate on the support PC this can include mapped network drives 4 Choose upload After uploading the database it appears in the local backup list 5 In the pull down menu for the uploaded database choose restore 6 When prompted confirm to restore thi...

Page 111: ...up on page 13 10 in this chapter For a network backup using NetBIOS over TCP IP set up the system to log on to the network After installing network protocols refer to Section 1 4 2 Setting Up an OS 2 Voice Messaging System to Log On to a Network on page 13 8 in this chapter Finally set up a Windows computer to share a drive with the OS 2 voice messaging system Refer to Section 1 5 Setting Up a Rem...

Page 112: ... Review the available options then ENTER 12 The Update Configuration menu appears Click Configure Network Protocols for Network Backup Restore ENTER Make sure that all other options are cleared then ENTER 13 From the Select Network Protocols to Install Configure menu type 2 TCP IP and 3 NetBIOS over TCP IP then ENTER The TCP IP Setup menu appears 14 Type 1 ENTER 15 Type the correct value for the T...

Page 113: ...n Description field type a description for the voice messaging system then ENTER 30 Review the entries to confirm that they are correct then ENTER to continue Setup configures the network protocols according to the information provided 31 When the configuration is complete the Setup Complete menu appears Press ENTER to exit the setup utility 32 Shut down the OS 2 voice messaging system blade by mo...

Page 114: ...2 voice messaging system to automatically log on to the Windows network optional 1 4 2 2 Adding a User with Network Access Rights 1 On the voice messaging system go to an OS 2 command prompt 2 Log on as an administrator by typing logon admin p admin ENTER 3 Add a user with network access rights by typing net user userid password add ENTER where userid and password are a valid user name and passwor...

Page 115: ...your network administrator to determine the correct PDC IP address 8 Click OK to apply the change 9 Click Close to close the Configure dialog box 10 Click Exit to close the Multi Protocol Transport Services application 11 Double click the Shutdown icon on the desktop to restart OS 2 1 4 2 4 Logging On to the Windows Domain or Workgroup Using NetBIOS 1 On the voice messaging system go to an OS 2 co...

Page 116: ...lowing command lines If you are not using a domain insert everything except d domain logon userid p password d domain ENTER net use h server share ENTER Use the correct values in place of userid and password Server is the Windows computer name and share is the Windows directory share name 3 Save the file then exit the text editor 4 Shut down the OS 2 voice messaging system blade by moving the shut...

Page 117: ...e and Workgroup name This information is required to set up an OS 2 voice messaging system 6 Click OK 1 5 1 2 Setting Up an NT or 2000 User ID and Password 1 Set up new accounts use the operating system documentation to set up new accounts Alternatively if you want the NEAXMail IM 16 OS 2 system to use the default Guest account enable the single user Guest account and confirm that the Guest passwo...

Page 118: ...FROM A DOS VOICE MESSAGING SYSTEM 2 1 About Migration UM8000 supports migration from previous products This chapter describes the steps required to migrate data from a DOS voice messaging system to Linux You can migrate most existing data from a DOS voice messaging system into a new UM8000 system This includes the system database system configuration settings subscriber accounts groups transaction...

Page 119: ... P Voice names P Greetings P Subscribers P System settings P Transaction boxes P Interview boxes P Groups The following procedures assume that CoSession and the Backup and Restore Utilities BRU are installed on the support computer running the Windows operating system and a direct connection has been established For more information about these applications or using a modem connection see the DOS ...

Page 120: ... at the bottom of the window says CONNECTED Repeat this step until a connection is established 10 On the Main menu select Backup then press OK 11 On the Backup menu select Database OGMs and Messages then press OK 12 Type the directory name where the backup will be stored on the Windows computer then click OK For example C Backup 13 Type a description for the backup then choose OK For example DOS V...

Page 121: ...sed data file For example type C temp backup zip 5 Click OK The Add dialog box appears 6 In the Add dialog box a Browse to the directory where the DOS backup files are located For example C Backup b In the Folders section check the Include subfolders check box c Click Add with wildcards WinZip starts compressing the backup files When WinZip finishes compressing the files a list of the compressed f...

Page 122: ...ng the database it appears in the local backup list 2 3 Migrating the Backup Data to UM8000 Perform the following procedure to migrate the DOS data to the UM8000 database 1 In the pull down menu for the uploaded database choose restore 2 When prompted confirm database restore 3 When the migration completes you will receive a message 4 Go to Server Control 5 Stop the voice messaging system 6 After ...

Page 123: ...nse is based on the Hardware Key of the CD CP00 for the system Contact your sales representative to obtain a new license code SECTION 2 CHANGING LICENSING INFORMATION All licensing is stored on the CCPU This allows for failed CD VM00 to be replaced without having to obtain new licenses for the enabled features Licenses are enabled using Web Pro PC Pro or phone programming The UM8000 is enabled for...

Page 124: ... used for the language files and their associated soft keys 4 Click Browse The Choose file dialog box appears 5 In the Choose file dialog box browse to the location where the language packs are installed NOTE The UM8000 solid state disk only contains prompt sets for three languages To use additional languages purchase additional licensing Code Language AR Argentinian Spanish AU Australian English ...

Page 125: ...ftware The Server control page appears both the Start and Stop buttons are greyed out while the server shuts down 10 Reprogram the phone system 3 2 Removing Language Packs To remove the language packs 1 Start the Web administration console The the Web administration console appears 2 Click Server Control The Server control page appears 3 Click Stop The voice messaging software shuts down 4 Under Q...

Page 126: ... 8 Select one of the following options Option 1 is the default 9 Press ENTER The GTD application starts SECTION 5 APPLYING PATCHES HOT FIXES OR UPDATES Updating the voice messaging system might include a full version update a hot fix a patch or other similar change Use the Maintenance menu to apply updates to the voice messaging system Voice messaging software updates are available for download at...

Page 127: ...ce messaging software now 7 Press TAB to choose YES then press ENTER The voice messaging software starts to shut down When the voice messaging software has shut down an alert message appears asking if you want to continue the update 8 Press TAB to choose YES then press ENTER An alert message appears 9 Press TAB to choose YES then press ENTER An alert message appears stating that the system was upd...

Page 128: ...Issue No 1 0 UM8000 14 6 Updating UM8000 THIS PAGE INTENTIONALLY LEFT BLANK ...

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Page 130: ...UM8000 INSTALLATION MANUAL NEC Australia Pty Ltd Issue No 1 0 NWA 034058 001 To view the latest issue of this document go to NEC Knowledgebase at http www kbase cns nec com au and search for NEC 10569 ...

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