5. Troubleshooting
Express5800/R120d-1E, R120d-2E Maintenance Guide
24
Chapter 1 Maintenance
5.2
Upon Starting EXPRESSBUILDER
[?]
Unable to start EXPRESSBUILDER
Did you insert EXPRESSBUILDER DVD and reboot while POST was being executed?
→
If you fail to insert EXPRESSBUILDER DVD and reboot during POST execution, an error message
appears or the OS starts up. Restart the server and retry.
Are BIOS settings correct?
→
BIOS Setup Utility allows you to configure the boot order of the boot devices. Configure the boot order
so that the optical disk drive will be the first to start up.
(Check menu:
Boot
)
Is a message such as the following displayed?
Message Solution
This EXPRESSBUILDER version is not designed for this
computer.
Insert the correct version and click [OK].
Execute EXPRESSBUILDER provided
with the server.
EXPRESSBUILDER could not get the hardware parameters of this
motherboard.
This version is not designed for this computer or the
motherboard may be broken.
Contact your sales representative.
The file that EXPRESSBUILDER tried to operate was not found.
The file that EXPRESSBUILDER tried to operate was not able
to open.
EXPRESSBUILDER cannot get the parameters of the definition
file.
EXPRESSBUILDER cannot be read.
Media may be defective or the optical
disk drive may be faulty.
Contact your sales representative.
An undefined error occurred.
Contact your sales representative.
[?]
Unable to start EXPRESSBUILDER from Internal Flash Memory
Did you press <F3> key to start EXPRESSBUILDER from Internal Flash Memory while POST was being
executed?
→
When the following message, "
Press <F2> Setup, <F3> Internal Flash Memory, <F4> ROM
Utility, <F12> Network
", appears on screen after starting up, press <F3> to start
EXPRESSBUILDER from Internal Flash Memory.
Is there the message, "
<F3> Internal Flash Memory
", displayed on POST screen?
→
If not, make sure that Internal Flash Memory is connected correctly by referring to
Chapter 2 (5. Details
of EXPRESSBUILDER)
.
