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7-8 Troubleshooting
Problems and Solutions
Problem
Symptom
Solution
CD-ROM drive
malfunction (cont’d)
No sound from disc.
1. Check that system power is on and
volume control on system side adjusted.
2. Check audio software settings.
3. Check disc for dirt, scratches, label side
up.
4. Check that driver software is loaded and
not corrupted.
5. Replace drive.
6. Replace interface board (see Chapter 3).
7. Replace system board (see Chapter 3).
Cannot access drive.
1. Check that driver software is loaded and
not corrupted.
2. Check that drive is secured in the optical
drive bay connector (see Chapter 3).
3. Check the interface cable. Replace as
necessary.
4. Check the AC power adapter. Replace as
necessary.
5. Check the system board. Replace as
necessary.
Summary of Contents for PowerMate eco
Page 11: ...1 System Overview Product Description External Features Internal Components Software Security ...
Page 66: ...4 Board Layouts System Board Operation Board Legacy Board Interface Board ...
Page 71: ...5 Illustrated Parts Breakdown Replaceable Parts List Illustrated Parts Breakdown ...
Page 75: ...6 Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning ...