NEC PowerMate eco, Service And Reference Manual

Page: 88 / 110

Services and Support 8-3
E-mail to Support Service
The Technical Support Center at NEC Solutions (America), Inc. offers technical support by
e-mail over the Internet if you have access. The Internet e-mail address is:
op.system.support@necsam.com
When using the e-mail support service, please include the word Desktop in the subject field for a
prompt response from the appropriate technical person.
Provide as much specific information in your questions as possible. You should receive a
response to your questions within one business day.
Technical Support Services
NEC Solutions (America), Inc. also offers direct technical support through its Technical Support
Center. NEC Solutions (America), Inc. support is for U.S. and Canadian customers only;
international customers should check with their sales provider.
Direct assistance is available 24 hours a day, 7 days a week. Call the NEC Solutions (America),
Inc. Technical Support Center, toll free, at
1-800-632-4525 (U.S. and Canada only) for system
hardware support and to find out about the extended service programs available for purchase.
Please have available the system’s name, model number, serial number, and as much
information as possible about the system’s problem before calling.
For callers outside the U.S. and Canada, please contact your local NEC office or dealer for the
support and service available in your country.