5. Troubleshooting
Express5800/E120d-M Maintenance Guide
33
Chapter 1 Maintenance
5.9
When EXPRESSBUILDER is Started on Windows
[?]
Cannot read online documents
Do you have Adobe Reader installed correctly in your system?
→
Some documents are supplied in PDF format. To read PDF files, Adobe Reader needs to be
installed in your computer.
Is your browser Internet Explorer?
→
Internet Explorer sometimes displays the Information bar to enforce security. If this happens,
click the Information bar to display the documents.
[?]
The menu does not appear
Is the shift key pressed?
→
Setting the DVD/CD with the shift key pressed down cancels the Autorun feature.
Is the OS in the proper state?
→
The menu may not appear depending on the system registry setting or the timing to set the
DVD/CD. In such a case, select
My Computer
from Explorer and double-click the icon of the set
DVD drive.
[?]
Some menu items are grayed out
Is your system environment correct?
→
Some software requires administrator authority or needs to be operated on the server. Run on
the appropriate environment.
5.10
For Bundled Software
[?]
NEC ESMPRO Agent
→
For details of NEC ESMPRO Agent, refer to "NEC ESMPRO Agent Installation Guide" in
EXPRESSBUILDER or its help.
[?]
NEC ESMPRO Manager
→
For details of NEC ESMPRO Manager, refer to "NEC ESMPRO Manager Installation Guide" in
EXPRESSBUILDER or its help.
5.11
For Optical Disk Drive
[?]
Unable to access or play optical disks such as CD-ROMs
Is the CD-ROM properly set in the optical disk drive tray?
→
There is a holder in the tray to secure the disk. Make sure that the disk is securely placed in the
holder.
[?]
Unable to access or play DVD/CD-ROMs
Is the DVD/CD-ROM supported by the server?
→
For a disk such as a CD with copy guard which does not conform to the CD standard, the
playback of such a disk with the optical disk drive is not guaranteed.
→
The DVD/CD-ROM for Macintosh is not supported.