4. Collecting Failure Information
Express5800/E120d-M Maintenance Guide
20
Chapter 1 Maintenance
4.
Collecting Failure Information
If the server is broken, you can collect failure information by using the following method.
The failure information to be described is to be collected only at the request of your sales representative.
Important When the system restarts after a failure has occurred, a message may appear
indicating virtual memory shortage. Ignore this message and proceed with
starting the system. Restarting the system may result in an inability to
properly dump the data.
4.1
Collecting Event Logs
Collection for various event logs that occurred on the server follows the steps below.
Tips
If a STOP error, system error, or stall occurs, restart the system and then follow the
steps below.
4.1.1
Windows Server 2008 R2 / Windows Server 2008
1. Select
Administrative Tool
and then
Event Viewer
from
Control Panel
.
2. Select the type of log in
Windows Logs
.
Application
records events related to running applications.
Security
records events related to security.
System
records events that occur in Windows system components.
3. Select
Save All Event As...
from
Action
menu.
4. Enter the file name of the archived log in
File name
.
5. Select the type of the log file you want to save in
Save as type
, and then click [Save].
For more information, refer to Windows Online Help.
4.2
Collecting Configuration Information
This section describes how to collect information on hardware configuration and internal specifications.
Tips
If a STOP error, system error, or stall occurs, restart the system and then follow the
procedure below.
1. Select
Run
from
Start
menu.
2. Enter
msinfo32.exe
in
Open
text box, and then click [OK].
3.
System Information
starts.
4. From
Files
menu, click
Export
.
5. Enter the file name to save in
File Name
, and then Click [Save].