NEC MH4000 User Manual Download Page 139

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C h a p t e r 6

Problem Solving

Contents

Resetting the System ............................................................ 2

Troubleshooting Checklists .................................................... 3

Initial System Startup....................................................... 3

Running New Application Software .................................... 5

After System Has Been Running Correctly ......................... 6

Additional Troubleshooting Procedures ................................... 7

Error Checking ................................................................ 7

Troubleshooting Guide ..................................................... 7

Specific Problems and Corrective Actions .............................. 11

Power LED Does Not Light .............................................. 12

System Cooling Fans Do Not Rotate ................................. 12

No Characters Appear On Screen..................................... 13

Characters are Distorted or Incorrect ................................ 14

Incorrect Or No Beep Code.............................................. 14

Floppy Disk Drive Activity LED Does Not Light .................. 15

Hard Disk Drive Activity LED Does Not Light ..................... 16

Problems with Application Software .................................. 17

BIOS User’s Information....................................................... 18

Error and Status Messages.............................................. 18

Messages and Beep Codes .............................................. 21

System and Disk Status LED User’s Information ..................... 25

Summary of Contents for MH4000

Page 1: ... Server MH4000 U s e r s G u i d e ...

Page 2: ...poration Mylex is a registered trademark of Mylex Corporation MS DOS is a registered trademark of Microsoft Corporation Pentium is a registered trademark of Intel Corporation PS 2 is a trademark of International Business Machines Corporation Other product and company names are registered trademarks and trademarks of their respective holders Printed in the United States of America PN 101846 01 7 97...

Page 3: ...ated for 250 VAC 10 amp minimum and must display an international agency approval marking The cord must be suitable for use in the end user country Consult your dealer or the local electrical authorities if you are unsure of the type of power cord to use in your country The voltage change occurs via a switch in the power supply Warning Under no circumstances should the user attempt to disassemble ...

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Page 5: ... cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt raham ON ...

Page 6: ... Chapter 3 Setup Chapter 4 Configuring Your System Chapter 5 Upgrades and Options Chapter 6 Problem Solving Appendix A Cabling Appendix B Memory Configurations Appendix C Option Boards Appendix D Devices Appendix E Network Operating Systems Glossary Equipment Log ...

Page 7: ...Bill Graham ...

Page 8: ...Chapter 1 Introduction Contents Organization 1 Notational Conventions 3 ...

Page 9: ...Bill Graham ...

Page 10: ...the system make cable connections and power on the system Chapter 4 Configuring Your System Tells you how to configure the system and provides instructions for running the System Configuration Utility SCU the BIOS Setup Utility and the SCSISelect Utility This chapter also tells you how to configure function select switches and system board jumpers in order to set specific operating parameters Chap...

Page 11: ...uide to store add in adapter board installation procedures Appendix D Devices Reserves a section of your user s guide to store add on device installation procedures Appendix E Network Operating Systems Reserves a section of your user s guide to store your Network Operating System Configuration Guide Glossary Defines the standard acronyms and technical terms used in this manual Equipment Log Provid...

Page 12: ...ample CTRL ALT DEL means hold down the CTRL and ALT keys and press the DEL key The special notices listed below are used throughout this manual to emphasize specific information Warning Warning indicates a hazard that can cause serious personal injury or death if the hazard is not avoided Caution Caution indicates a hazard that might cause personal injury Notice Notice indicates the potential to d...

Page 13: ...1 4 Introduction ...

Page 14: ...2 Processor 15 Memory 15 Bus Master I O Expansion Slots 16 Real Time Clock Calendar 16 BIOS 16 Video 16 SCSI Controllers 17 Peripheral Controller 18 External Device Connectors 18 Keyboard and Mouse 18 Peripheral Devices 18 SCSI 2 Hard Drive Bays 18 SCSI Drive Hot swap Backplane 20 Removable Media Drive Bays 21 Power System 22 Number of Power Supplies in a Configuration 22 Server Security 22 Mechan...

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Page 16: ...signed for use in applications where downtime must be minimized To this end the server includes or has the option to include the following Optional power system redundancy in a system configured with three power supplies the system will continue to operate with a single power supply failure Self contained power supply units that can be easily installed or removed from the back of the chassis SCSI ...

Page 17: ...k add in boards Two 330 Watt power supplies SCSI drive backplane Five chassis hot swap fan modules six fans Onboard 1 MB video memory As server client needs grow you can expand system processor capacity memory drives and the number of power supplies System board has two slots for processor boards Each processor board may contain up to two processors for a configurable range of one two three or fou...

Page 18: ...be added to provide redundant power Configuration Constraints Power supplies are hot swappable and are easily removed and installed The third optional power supply provides redundant power so that if one of the three power supplies fail the system will continue to operate and the failed power supply can be hot swapped That is the failed power supply is removed and replaced without turning power of...

Page 19: ...ed in or out of the system without powering it down if a Redundant Array of Independent Disks RAID controller module is installed The array of drives allows easy setup of optional RAID applications Hot swap capable backplane A hot swap capable backplane is part of each 3 inch drive bay assembly for SCSI drives The backplane is designed for wide ultra SCSI 2 devices that use the industry standard 8...

Page 20: ...de panel and one across the bottom of each power supply and power supply cage One intrusion sensor for the hot swap SCSI drive bay EMI door and two power inter lock sensors one on each side of the chassis BIOS Password enable Software utilities setup BIOS Setup System Configuration Utility and SCSISelect Utility ...

Page 21: ...tures And Controls C B F G H I J K E D L A A Key lock Secures both front external doors B Load eject button CD ROM reader Press to load CD and eject CD C Activity light CD ROM reader When lit drive is in use D Ejector button 3 1 2 inch diskette drive Press to eject diskette E Activity light 3 1 2 inch diskette drive When lit drive is in use ...

Page 22: ...ystem alarm LED When green the system is OK See Table 2 1 for a list and description of the LED system status indicators J Drive activity LED When green internal disk drives are being accessed See Table 2 1 for a list and description of the LED system status indicators K LCD panel Displays information about processor type and system failures error and diagnostic information L SCSI drive status LED...

Page 23: ...e required normal Green No alarms None required normal Amber Abnormal condition see Table 2 3 Replace failing part Disk Off Not accessing disk drives None required normal Amber Internal disk drive failure Replace disk drive Green Accessing disk drives None required normal Table 2 2 Disk Drive Status LED Panel Indicators LED Status Description Response Disk Drive Power Off Disk drive power is OFF N...

Page 24: ...eta Chassis intrusion front cover PCI PERR OPB ESC detect PCI SERR CPU internal error WDT IOCHK Resetting the System There are several ways to reset the system Reset button pressing this button clears system memory restarts POST and reloads the operating system Power on off turning the power off and then on with the power button on the front of the system has the same effect as pushing the Reset b...

Page 25: ... power supply cage that supplies AC power for all the power supplies B Power supplies three shown Possible configurations installed from left most bay 2 supplies nonredundant 3 supplies one redundant C Security padlock loops One on each side at the top rear of the chassis one on the power supply cage and one on each power supply module D Keyboard PS 2 compatible 6 pin mini DIN connector E Mouse PS...

Page 26: ...ions O Knockouts Available to route SCSI signals to peripheral boxes P Knockouts Available to route SCSI signals to peripheral boxes Q EISA slots Four EISA add in board slot locations R Power supply status lamps See Table 2 4 for status descriptions Power Supply Status Lamp Descriptions Table 2 4 lists the power supply status lamps Table 2 4 Power Supply Status LED Status Description Response DC P...

Page 27: ...ed 32 bit PCI slots on the system board SCSI controller Two onboard SCSI 2 ultra wide SCSI channel and narrow SCSI channel support PCI based BIOS Flash memory based BIOS Basic Input Output System and Setup utilities Video Integrated super VGA controller ships with 1 MB of video memory For optional 1 MB of video memory two onboard upgrade sockets 512 KB each are available that increases total video...

Page 28: ...H R C F K C L S A C C C E G I J M C N O C P Q T A Reserved B EISA expansion slots C Configuration jumpers D PCI expansion slots E Reserved F Fan connector CPU Rear G Real time clock battery H I O riser board connector I Processor 1 board connector J Processor 2 board connector ...

Page 29: ...r O Diskette connector P Front panel connector Q Fan connector CPU Front R Non volatile memory S Wide SCSI connector T Fan connector Option Board Figure 2 4 Processor Board Component Locations C A B D A DC to DC converter for processor 0 or 1 B DC to DC converter for processor 2 or 3 C Processor 2 or 3 D Processor 0 or 1 ...

Page 30: ...re 2 4 C and D An optional second Pentium Pro processor enhances performance and enables symmetric multiprocessing SMP Both processors access the same memory and I O space and tasks can run on either CPU if your operating system OS supports SMP Memory The memory board contains sixteen 168 pin DIMM sockets Figure 2 5 The minimum system configuration includes 64 MB using two 32 MB DIMMs of system me...

Page 31: ...ing and 16 bit or 32 bit data transfers for the CPU DMA and bus masters The system board also contains six PCI bus master I O expansion slots Figure 2 3 D Real Time Clock Calendar The real time clock provides system clock calendar information stored in a non volatile memory NVRAM The real time clock battery Figure 2 3 G provides power backup for the real time clock BIOS A BIOS and Setup Utility ar...

Page 32: ...esolutions 64K colors at 1024x768 resolutions and 256 colors at 1280x1024 resolutions with the optional 2 MB video memory Note SVGA drivers may be required to use the high performance video modes SCSI Controllers The system board includes an embedded ultra wide SCSI 2 controller Adaptec AIC 7880 and a fast narrow SCSI 2 controller Adaptec AIC 7860 integrated as PCI bus masters The AIC7860 supports...

Page 33: ...ough the I O riser board Figure 2 3 H The advanced integrated peripheral controller also supports the connection of two diskette drives Figure 2 3 O External Device Connectors The I O panel provides connectors for a PS 2 compatible mouse and a keyboard connectors for VGA monitor two serial port connectors and a parallel port connector It also provides a narrow SCSI external connector Keyboard and ...

Page 34: ...ion A 3 1 2 inch peripheral between 1 0 and 1 6 inches high can be accommodated in each carrier A drive is mounted in the carrier with four fasteners and the carrier is retained in the chassis by a locking handle Figure 2 6 SCSI 2 Hard Drive Bays Six bays for SCSI drives EMI panel and exterior door shown open A fault light on the front panel board gives a general indication that there has been a f...

Page 35: ...ller channel The backplane has two main functions SCSI drive control and system data logging Drive status is monitored to detect failing drives and to control LED indicators The backplane features are Inserting and removing of hard drives while power is on referred to as hot swap Simplified cable management SCA connectors to simplify inserting and removing hard drives SCSI management of fault LEDs...

Page 36: ... and top panel are removed Cosmetic filler panels and metal EMI shields are installed over all unused 5 1 4 inch bays On the left side of the system below the 5 1 4 inch removable media drive bays two built in 3 1 2 inch bays one of which contains a 3 1 2 inch diskette drive that supports both 720 KB and 1 44 MB media see Figure 2 7 Figure 2 7 Removable Media Drive Bays Factory installed CD ROM re...

Page 37: ...ry implements fan failure detection Two indicators power and alarm Number of Power Supplies in a Configuration In a system power is drawn equally from all supplies present from two to three A system with two power supplies can be fully loaded all drive bays and add in board slots filled In a high access system with three power supplies the third supply gives redundancy because the load is redistri...

Page 38: ...ted to the system board where server management software processes the signal for security C Location of two internal power inter lock alarm switches The two power inter lock switches are present on the sides of the chassis The switch opens when the side doors are opened a power inter lock signal is transmitted to the system board controlling a power shut down to the system for safety D Padlock lo...

Page 39: ...tive passwords are set and enabled Enter either one to boot the server Enter the administrative password to access the SCU or BIOS Setup to change the system configuration Hot Swap Power The System has three Hot Swappable Power Supply modules Two of the Power Supply modules are standard and one of the Power Supply modules is optional The first and second slots are basic power supply module slots t...

Page 40: ...F G A A Power cage B Main power switch C LED DC ON Green D LED Alarm Amber E Power supply modules F Basic power slots G Redundant power slot Hot Swap FAN The system has five hot swappable fan modules six fans The failed fan module can be easily removed or replaced without turning power off Each fan module has a fan alarm LED and each fan is redundant in configuration If one fan fails its associate...

Page 41: ... Pairs Redundant Pair Fan Modules 1 CPU Front and CPU Rear 2 Option Board dual fan 3 Hard Disk Drive Upper and Hard Disk Drive Lower Figure 2 10 The Front Fan Features CPU Front Fan Module 1 Fan FanLED Option Board Fan Module 2 Fans FanLED ...

Page 42: ...2 27 Features Figure 2 11 The Rear Fan Features HDD Upper Fan Module 1 Fan HDD Lower FAN Module 1 Fan LED LED CPU Rear Fan Module 1 Fan Fan LED ...

Page 43: ...Chapter 3 Setup Contents Selecting a Site 1 Unpacking the System 2 Getting Familiar with the System 2 Server Security 2 Making Connections 3 Connecting the Power Cords 5 Powering On Your System 6 ...

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Page 45: ...ng the circuit is rated for that load Note For Denmark the system must be connected to an AC power source rated at 16 Amps Clean dust free and well ventilated Front and rear ventilating openings kept free of obstructions Away from sources of heat vibration or physical shock Isolated from strong electromagnetic fields and electrical noise produced by electrical devices such as air conditioners larg...

Page 46: ...artons and the packing materials If the contents appear damaged when you unpack the boxes file a damage claim with the carrier immediately Getting Familiar with the System Before setting up your system refer to Chapter 2 in this User s Guide to become familiar with the system s features such as the location of your system s security keylocks and front and rear panel switches indicators and connect...

Page 47: ... Chapter 4 of this User s Guide Refer to Figure 3 1 and connect your keyboard monitor and mouse Connect any external peripheral devices such as a printer or modem by following the instructions included with these devices To connect external SCSI cables refer to Cabling in Appendix A of this User s Guide Notice Damage to the system may result if the keyboard cable is inserted or removed when power ...

Page 48: ... Mouse PS 2 compatible 6 pin connector C Reserved D COM2 serial port 9 pin connector E COM1 serial port 9 pin connector F External SCSI 50 pin connector G VGA monitor 15 pin connector H Printer parallel port 25 pin connector I PCI slots Six PCI add in board slots J EISA slots Four EISA add in board slots ...

Page 49: ...ed for the available AC voltage and have a current rating that is at least 125 of the current rating of the system The power cord connector that plugs into the wall outlet must be terminated in a grounding type male plug designed for use in your region It must have certification marks showing certification by an agency acceptable in your region The power cord connector that plugs into the system m...

Page 50: ...ower on LED is lit If it is not lit ensure the ac power cords are connected to a functional ac power source After a few seconds your system begins the internal Power On Self Tests POST POST automatically checks the system board CPU module memory keyboard and most installed peripheral devices If you have problems powering on your system refer to Problem Solving in Chapter 6 of this User s Guide Aft...

Page 51: ...Configuration Settings 12 Exiting BIOS Setup 17 SCSISelect Utility 17 Using the SCSISelect Utility 18 SCSISelect Configuration Settings 19 Exiting SCSISelect 20 Configuring System Jumpers and Switches 21 Before You Begin 21 Configuring I O Riser Board Function Select Switches 21 Configuring Processor Board Jumper 23 Configuring System Board Jumpers 24 Moving System Board Jumpers 27 Updating the BI...

Page 52: ...1231231 Billy Graham ...

Page 53: ... Setup or SCSISelect utilities do not need to be run unless you want to change the password or security features add option boards or devices or upgrade your system board There are some system configuration parameters that are set by jumpers However these parameters do not usually require change Finally the EZ SCSI utility is included with your system on diskette This program performs MS DOS drive...

Page 54: ...added to the SCU configuration to reserve the resources required by the ISA boards After you add options using the SCU the system automatically configures and initializes them during system initialization at boot up The SCU must be executed every time ISA or EISA adapter boards are added removed or relocated in the system TThe SCU stores the configuration information in the non volatile memory on ...

Page 55: ...tup utility explained later in this chapter Specify the correct type of diskette drive Note Perform Step 4 and 5 of this procedure the first time you use the SCU diskette These steps enable the SCU diskette to be MS DOS bootable and copies HIMEM SYS onto the diskette 4 Insert the SCU diskette into floppy disk drive A At the C prompt type SYS A Press ENTER MS DOS system files are copied onto the di...

Page 56: ...ime Enables viewing and changing the time that the computer uses 5 Maintain system configuration diskette Enables viewing and changing Configuration CFG files and System Configuration Information SCI files 6 Exit from this utility Exits from the SCU 7 Select Learn about configuring your computer from the SCU Main Menu and press ENTER if you need information on system configuration Read through the...

Page 57: ... and allows printing of a configuration report Step 5 Save and Exit Allows you to save your configuration and exits to the operating system You can also exit without saving 11 Select Step 3 to view your systems configuration settings The normal default SCU settings are shown in Table 4 3 SCU Command Line Parameters There are SCU options that can be enabled by starting the SCU from the command line...

Page 58: ...Configurations PARAMETER NORMAL SETTING YOUR CONFIGURATION Flexible Disk Drives Embedded Controller Primary Flexible Drive A 1 44 MB 3 5 inch Flexible Drive B Not Installed Dual Serial Ports Serial Port 1 3F8 IRQ 4 Serial Port 1 2F8 IRQ 3 Parallel Port Configuration Parallel Port 378 IRQ 7 Parallel Port Mode Bi directional mode ESM ASIC IRQ ESM ASIC IRQ IRQ13 Mouse Enabled SCSI ch0 PCI SCSI Contro...

Page 59: ...ds to the next available slot If the slot displayed in Step 2 Add or Remove Boards is not the actual slot it can be moved by using the F7 function key Notice IRQ levels DMA channels I O port addresses and memory addresses defined using this procedure should reflect the same settings defined by supplied jumpers and or configuration documents 1 Insert the SCU diskette into drive A and power on the s...

Page 60: ...ollable list select the resources used by the new ISA board Table 4 4 provides a place for you to record the configuration you assign to the board 10 Press F10 when you are finished selecting the resources used by the new ISA board 12 The View Current Settings screen is displayed Press ENTER to save the current settings 13 The Add confirmation screen is displayed Review the manufacturer s comments...

Page 61: ...arked with an arrow indicate that the boards in your system may have jumpers and switches that you must physically verify or that a software statement with additional information about the board is provided Select Done by pressing F10 Note If the ISA board you are adding to the configuration does not have switches jumpers software statements or connection information an Information message appears...

Page 62: ...rwritten by the SCU the next time the SCU is run Since the configuration information stored in the SCU overrides the configuration information stored in the BIOS Setup utility it is strongly recommended that you only use the BIOS Setup utility for the following reasons If the floppy disk drive is disabled and you want to enable the floppy disk drive to access the SCU diskette To disable the floppy...

Page 63: ...uration Advanced Use this menu for setting the Advanced Features available on your system Security Use this menu to set User and Supervisor Passwords and the Backup and Virus Check reminders Server Use this menu for configuring Server Features Exit Exits the current menu Use the arrow keys to select a menu or an item on a displayed menu Press the value keys listed in the table below to cycle throu...

Page 64: ... or SHIFT TAB Cycle cursor up and down HOME or END Move cursor to top or bottom of window PAGE UP or PAGE DOWN Move cursor to next or previous page F5 or Select the previous value for the field F6 or or SPACE Select the next value for the field F9 Load default configuration values for this menu F10 Load previous configuration values for this menu ENTER Execute command or Select submenu ALT R Refre...

Page 65: ...kette B Use to change values indicates the type of diskette drive installed Not Installed in your system Not Installed Video System VGA Memory Cache Press ENTER for menu Memory Cache Enabled Cache System BIOS Area Write Protect Cache Video BIOS Area Write Protect Cache Base 0 512K Write Back Cache Base 512K 640K Write Back Cache Extended Memory Area Write Back Cache Memory Regions Cache C800 CBFF ...

Page 66: ...ck Enabled Key Board auto repeat rate 10 sec Key Board auto repeat delay 1 sec Base Memory 640 KB Extended Memory Display only ADVANCED MENU Integrated Peripherals Press ENTER for menu Serial Port 1 3F8 IRQ 4 Serial Port 2 2F8 IRQ 3 Parallel Port 378 IRQ 7 Parallel Mode Bi directional Diskette Controller Enabled Mouse Enabled Memory Reconfiguration Press ENTER for menu Memory Reconfiguration Enabl...

Page 67: ...configure Enabled CPU 1 Status Normal CPU 2 Status Normal CPU 3 Status Normal CPU 4 Status Normal Clear CPU Errors Press ENTER CPU Error Pause Enabled Chipset Configuration Press ENTER for menu OPB 0 Traffic Priority Mode Enabled OPB 1 Traffic Priority Mode Enabled PCI Devices Press ENTER for menu Default Latency Timer No Latency Timer 006016 PCI to EISA Bridge Latency Timer 006016 EISA Latency Ti...

Page 68: ...ord on boot Disabled Diskette Write Normal Diskette access Everyone System backup reminder Disabled Virus check reminder Disabled Power Switch Mask Unmasked SERVER MENU Thermal Sensor Press ENTER for menu Thermal Sensor Enabled Upper Limit 50 Lower Limit 10 ESM ASIC Interrupt IRQ 13 SMI Enabled Event Log Initialization Disabled Console Redirect Port Disabled Enabling supervisor password requires a...

Page 69: ...n CMOS Load Previous Values Reverts to previously saved values if the new values have not been saved to CMOS Save Changes Stores the current selections without exiting the Setup program SCSISelect Utility Your system board includes two integrated SCSI host controllers used to manage SCSI devices in your system The AIC7880 wide SCSI controller provides support for four internally mounted ultra wide...

Page 70: ...wish to configure as follows Bus Device Selected SCSI Adapter 00 08h AIC7880 01 06h AIC7860 3 Once you select the adapter the following screen is displayed SCREEN DESCRIPTION Configure View Host Adapter Settings Configure host adapter and device settings SCSI Disk Utilities The utility scans the SCSI bus for SCSI devices reports a description of each device Run these utilities before configuring S...

Page 71: ...urations OPTION RECOMMENDED SETTING OR DISPLAY ONLY YOUR CONFIGURATION SCSI Bus Interface Definitions Host Adapter SCSI ID 7 SCSI Parity Checking Enabled Host Adapter SCSI Termination Enabled Additional Options Boot Device Options Press ENTER for menu Boot Target ID 0 7 Boot LUN Number 0 SCSI Device Configuration Press ENTER for menu Initiate Sync Negotiation Yes Maximum Sync Transfer Rate 40 0 4 ...

Page 72: ...N Support Disabled 1 BIOS Support for Bootable CD ROM Disabled 1 6 BIOS Support for INT 13 Extensions Enabled 1 Support for Ultra SCSI Speed Enabled 1 5 1 No effect if BIOS is disabled 2 Do not remove media from a removable media drive if it is under BIOS control 3 Set to Disable if NetWare 3 12 or 4 11 Network Operating System is installed 5 Set to Disabled for AIC7860 or Enabled for AIC7880 6 Se...

Page 73: ...a small plastic encased conductor shorting plug that slips over two jumper pins Configuring I O Riser Board Function Select Switches This section describes how to configure and set the function select switches for specific operating parameters Caution Before doing the procedures in this section make sure that your system is powered off and unplug the AC power cord from the back of the chassis Fail...

Page 74: ...change only the switch setting for that condition Otherwise keep the switches at their factory settings Table 4 7 shows the switch configurations and functions Set the switches per Table 4 7 and the following steps To change a switch setting use the following procedure Note Power must be completely off before setting the switches otherwise the settings will not be recognized 1 At the front of the ...

Page 75: ...nt of the server SW4 RESERVED Off factory setting On Reserved for future use 4 Set the appropriate switch on or off according to Table 4 7 Note If you set SW2 to On for use with an optional UPS unit power the unit up before switching power on the server 5 Press the main Power switch on If using an UPS unit the server powers up as soon as the UPS unit is turned on the Power button on the front of t...

Page 76: ...1CPU 1 3 A04E Configuring System Board Jumpers The system board jumpers enable you to set specific operating parameters for your system Figure 4 3 shows the location of the system board jumpers Table 4 8 lists the system board jumpers and their factory default settings ...

Page 77: ...ORY BOARD P17 DISKETTE P20 FRONT PANEL A13T14 P12 CPU 2 BOARD P11 CPU 1 BOARD P25 A16C A16D P15 RISER BOARD A15F1 A085 A09T4 A09T3 A10T A09T2 A08T2 A09T1 A08T A08T1 A12D 1 2 3 Reserved A13T14 1 2 3 CPU Speed A10T 1 2 3 CPU Speed A09T4 1 2 3 CPU Speed A09T3 1 2 3 CPU Speed A09T2 1 2 3 CMOS Clear A09T1 1 2 3 Password Clear A08T2 1 2 3 Reserved A08T1 1 2 3 Reserved A08T 1 2 3 Reserved A15F1 Reserved ...

Page 78: ... Password protection enabled Password cleared protection off 1 2 1 2 CMOS Clear A09T1 Real time clock CMOS protection RTC CMOS protection enabled RTC CMOS cleared to factory defaults 1 2 1 2 CPU Speed A09T2 Used with jumpers at A09T3 A09T4 and A10T to set CPU speed Required on factory default 2 3 2 3 2 3 CPU Speed A09T3 Used with jumpers at A09T2 A09T4 and A10T to set CPU speed Required on factory...

Page 79: ...de 2 Check to ensure the system power cord is removed from the back of the system 3 Locate the position of the jumpers on the system board you are changing Refer to Figure 4 3 4 To change a jumper setting use a pair of needle nose pliers or your fingers to remove the jumper from its current location Position the jumper over the two pins for the desired setting and press it onto the pins Be careful...

Page 80: ... Complete screen appears remove the diskette and power down the system 6 Power up the system If the procedure fails perform the following steps and then retry the Update BIOS procedure 1 Turn off the system and remove the panels as described in the Upgrades and Options chapter 2 Ensure the FLASH CODE jumper A04A is set to pins 1 2 to enable updates to the BIOS see Figure 4 3 3 Replace the panel an...

Page 81: ...3 back to pins 1 2 6 Replace the panels and power on the system 7 Run the SCU to configure your system Clearing and Changing the Password To clear and change the password 1 Power off the system and remove the panels as described in the Upgrades and Options chapter 2 Move the PASSWORD CLEAR jumper A08T2 to pins 2 3 see Figure 4 3 3 Power on the system and wait for POST to complete This automaticall...

Page 82: ...4 30 Configuring Your System ...

Page 83: ...Board 14 Processor Board 15 Removing the Processor Board 16 Pentium Pro Processor 17 Installing the Processor Board 21 Modifying the System Board 22 Video Memory 23 Non Volatile Memory 24 Real time Clock Battery 26 Option Boards 28 Installation Considerations 29 Controller Adapter Hardware Configurations 30 Installing an Option Board 32 Removing an Option Board 35 Power Supply Module 36 Removing a...

Page 84: ...Removable Media Devices and Diskette Drives 42 Installing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive 44 Removing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive 50 Swapping Out a Fan Module 52 ...

Page 85: ... power before opening your system can result in personal injury and equipment damage Warning System power on off The DC push button on off switch a convex button on the front panel DOES NOT turn off the system AC power To remove power from system you must unplug the AC power cord s from wall outlet or power supply Warning Hazardous conditions power supply Hazardous voltage current and energy level...

Page 86: ... and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the system place it component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surface Caution Internal support panel proper cooling...

Page 87: ...m board connector before applying power Incomplete insertion can result in damage to the system board and the board being inserted Also ensure that add in boards are completely and correctly seated in the system board connectors before applying power Caution Chassis covers proper cooling and airflow For proper cooling and airflow always install the chassis side and top covers before turning on the...

Page 88: ...liers Pen or pencil Utility knife ESD workstation or antistatic wrist strap recommended IC removal tool Equipment Log Use the equipment log form located at the end of this manual to record the model and serial number of your system all installed options and any other pertinent information specific to your system You will need this information when configuring your system ...

Page 89: ...anel after the system is set up you must first power off the system and all external devices Unplug the system power cord To remove a side panel 1 Power off the system and ensure it is disconnected from the ac wall outlet 2 Observe the safety and ESD precautions listed at the beginning of this chapter 3 The side panel is secured from the back edge with two screws Remove the padlock if used and the...

Page 90: ...stem chassis 2 Make sure all option boards are firmly seated in their respective slots and that all interior cables are properly connected 3 Orient the cover so the padlock slot at the back edge fits over the loop at the back edge of the chassis see Figure 5 1 4 Align the top and bottom rows of tabs on the cover with the slots in the chassis and carefully push inward 5 Slide the cover toward the f...

Page 91: ...operate the system with the top cover removed Always replace the cover before powering on the system Caution Do not damage or bend the EMI fingers that are located on the bottom of the cover as you remove and install it or your system may not meet EMI requirements Warning If you are removing the top cover after the system is set up you must first power off the system and all external devices Unplu...

Page 92: ...ver back very slightly to about a 1 2 inch or less Then pick the cover straight up from the chassis Figure 5 2 System Top Cover A Removing top cover A Retaining screws two at back To avoid damaging EMI fingers do not slide the cover back much more than the 1 2 inch implied here ...

Page 93: ... at the back 6 Reinstall the two side panels Removing a Board Support Panel A metal panel supports the memory board and both processor boards To remove a processor or memory board you must remove this board support panel Notice To prevent damage to the system board from a partially inserted processor memory board and to provide proper cooling and airflow always install the metal support panel befo...

Page 94: ... 4 Remove panel by pulling it out of the chassis Set the board support panel aside Figure 5 3 Removing Board Support Panel PO W ER ST AT US DI SK B A Removing board support panel A Support panel B Screws four total structural details of panel not shown here Installing a Board Support Panel 1 Place the board support panel in position so that the rear edge of the processor or memory board fits snug ...

Page 95: ...as been running any processor and heat sink already installed on the board will be hot To avoid the possibility of a burn while removing the processor memory board let the components cool for 10 minutes before continuing with the procedures described here 1 Power off the system and remove the left side panel as described earlier in this chapter Notice Observe static precautions Use an antistatic w...

Page 96: ...MB of memory When all sixteen sockets are populated the memory board supports a maximum of 4GB of memory with 256MB DIMMs DIMMs must be identical within a bank Installing DIMMs When properly installed the DIMM module is oriented at an angle of 90 degrees relative to the memory board 1 Remove the memory board as described earlier in this section Notice Observe static precautions Use an antistatic w...

Page 97: ...e notches in the bottom edge of the DIMM mates with the raised bumps in the DIMM socket 4 Press down evenly on the DIMM until it seats correctly The white levers on the sockets are not tools to aid in the insertion only to keep the DIMM s in place and to aid in extraction The levers should click in place once the DIMM is fully inserted 5 Repeat the above steps to install any remaining DIMMs 6 Inst...

Page 98: ...igure 5 5 C just enough so that you can pull the top edge of the DIMM away from the clips 4 Carefully lift the DIMM away from the socket and store it in an antistatic package 5 Repeat the above steps to remove the remaining DIMMs 6 Install the memory board back into the system as described later in this chapter Installing the Memory Board This procedure assumes you are reinstalling the memory boar...

Page 99: ...ion can result in damage to the system board and to the board you have installed 6 Replace the board support panel as described earlier in this chapter see Installing a Board Support Panel 7 Replace the side panel and turn on the power Processor Board The following sections provide procedures for upgrading and configuring the processor board in your system Topics covered include Removing the proce...

Page 100: ...cribed earlier in this chapter Notice Observe static precautions Use an antistatic wrist strap 2 Remove the processor board support panel described earlier in this chapter see Removing a Board Support Panel 3 Holding the board by its edges carefully pull it out until the edge connectors are free see Figure 5 6 4 Store board in an antistatic protective wrapper if you are not installing or removing ...

Page 101: ...sibilities CPU CPU 1 connector on system board P11 CPU 2 connector on system board P12 1 1st processor board one processor in lower socket 2nd processor board no processors 2 1st processor board one processor in lower socket 2nd processor board one processor in lower socket 3 1st processor board two processors 2nd processor board one processor in lower socket 4 1st processor board two processors 2...

Page 102: ...ad on the bottom and two attached retention clips To install the second Pentium Pro processor upgrade kit 1 Remove the processor board as described earlier in this section Notice Observe static precautions Use an antistatic wrist strap 2 Raise the lever on the ZIF socket to the up position Figure 5 7 A 3 Position the processor C over its ZIF socket B so that the processor pins align with the socke...

Page 103: ... the other side of the heat sink down and snap the detention clip over the socket tabs 8 Locate the DC to DC converter board The board connector is keyed so it can only be inserted one way Position the board over the socket on the board Figure 5 7 F and press down evenly on the board until it seats correctly 9 Move the processor jumper Figure 5 7 H from the 1 2 position 1 CPU to the 2 3 position 2...

Page 104: ...on the ZIF socket 3 Raise the lever on ZIF socket to the up position Figure 5 7 A 4 Grasp the opposite sides of the processor apply equal upward force on each side and rock it from side to side until it releases 5 Place microprocessor and heatsink in an antistatic package 6 Push the lever on the ZIF socket down until it snaps into the locked position Figure 5 7 G 7 Move the processor jumper Figure...

Page 105: ...ess in on the board yet Ease board into the slot guides until it is just touching the connector on the system board Caution Before pressing the board firmly into the system board connector confirm visually that the board edge connectors are correctly oriented not too low or high at the system board connector 5 Press the board carefully but firmly into the system board connector to seat the board C...

Page 106: ...tem Topics covered include Installing video memory Replacing the non volatile memory Replacing the real time clock battery Notice Electrostatic discharge ESD can damage add in boards and other components place them on an antistatic surface Modify the baseboard only at an ESD workstation Otherwise wear an antistatic wrist strap attached to chassis ground ...

Page 107: ... includes two 512K video memory modules and two sockets on the system board If you add two additional 512K video memory modules into the sockets shown in Figure 5 8 the base video memory size is increased from 1 MB to 2 MB Figure 5 8 Video Memory Location ...

Page 108: ...as removed in step2 refer to Installing the Memory Board earlier in this chapter 6 Replace the side panel and power on the system Non Volatile Memory You may need to replace the non volatile memory because of its internal integral lithium battery life span Contact your sales representative or dealer for a list of approved devices Its located on your system board as shown in Figure 5 9 Notice the d...

Page 109: ...ed by a tie wrap remove the tie wrap Using a IC removal tool or a small pointed tool gently pry up each end of the non volatile memory and pull it straight up out of its socket Figure 5 9 3 Orient the new chip over its socket so the dot is properly oriented Carefully insert the chip into its socket connectors 4 Press down on the chip until it is firmly seated in its socket 5 Replace the side panel...

Page 110: ...d on your system board as shown in Figure 5 10 Notice the plus sign on the battery This sign will assist you in correctly positioning the battery on the system board Contact your sales representative or dealer for a list of approved devices CAUTION Danger of explosion if battery is incorrectly replaced Replace only with same or equivalent type recommended by manufacturer Dispose of lithium batteri...

Page 111: ...e battery and pry the battery out of its socket Refer to Figure 5 10 for the socket location 4 Orient the new battery over its socket so the plus sign on the battery is facing up 5 Carefully insert the left side of the battery into the socket connectors and gently push the battery into the socket 6 Press down on the battery until it is firmly seated in its socket 7 Reinstall the processor boards t...

Page 112: ...nd Ethernet NICs with a minimum of effort and without concern for I O bottlenecks The PCI local bus offers up to 133 MB second bandwidth This combination of PCI and EISA expansion offers continuing support for existing special function EISA add in boards such as X 25 Multiport Serial cards Figure 5 11 PCI and EISA Slot Locations P02 EISA 2 P05 PCI 00 P03 EISA 3 P01 EISA 1 P04 EISA 4 P07 PCI 10 P06...

Page 113: ...y creating the ISA configuration file when running the SCU For details on running the SCU refer to Chapter 4 Note The configuration files for boards supplied with your server have already been included on the SCU diskette EISA Adapters Copy the configuration files CFG and if supplied the overlay file OVL to the SCU diskette For details on running the SCU refer to Chapter 4 Consider the following p...

Page 114: ...P01 Second BIOS scans for any Plug and Play PCI option board installed in slots P05 P10 starting with slot P05 Always install option boards in the first available slot in the scan sequence As an example if there are ISA or EISA option boards installed in slots P01 and P02 of your system and slots P03 and P04 are vacant install your Plug and Play option board into slot P03 Controller Adapter Hardwa...

Page 115: ...he sequence for BIOS scanning to determine the primary Boot disk controller is EISA slots P01 through P04 PCI slot P05 and P06 primary PCI bus Onboard 7880 SCSI primary PCI bus Onboard 7860 SCSI primary PCI bus PCI slot P07 through P10 peer PCI bus It is recommended that the BIOS be disabled on all SCSI controllers except for the controller with the boot disk drive attached see The SCSISelect Util...

Page 116: ...lier in this chapter 2 Observe the safety and ESD precautions at the beginning of this chapter 3 Remove and save the expansion slot screw and cover Figure 5 12 Figure 5 12 Removing the Expansion Slot Screw and Cover A B A Expansion slot cover B Expansion slot screw Notice Observe static precautions Use an antistatic wrist strap 4 Remove the option board from its protective wrapper holding the boar...

Page 117: ...nsion slot 7 Refer to Table 5 1 to determine the recommended option board slot assignment and configuration parameters Refer to Figure 5 11 to determine system board slot locations 8 Holding the board by its top edge or upper corners firmly press the board into an expansion slot on the system board The tapered foot of the option board retaining bracket must fit into the mating slot in the expansio...

Page 118: ... bracket slot up against the screw before you tighten it If this is not done the bracket may interfere with an adjacent bracket 11 If you have installed a SCSI host adapter board go to Appendix A for procedures on cabling these boards into the system For all other boards continue with step 12 12 Connect any external cables if they are needed to the installed option board 13 Replace the side panel ...

Page 119: ...moving 4 Remove and save the option board retaining bracket screw 5 Hold the board at each end and carefully rock it back and forth until the edge connectors pull free Make sure that you do not scrape the board against other components 6 Remove the board from the expansion slot and place it in an antistatic wrapper 7 If you are replacing a board go to Installing an Option Board earlier in this cha...

Page 120: ... swapped If the amber LED on a power supply module is not lit it is recommended that power to the system be turned off before removing the power supply module To remove a power supply module perform the following steps see Figure 5 14 1 Press the locking clip on the release handle with your thumb 2 Pull the release handle with your index fingers 3 Remove the power supply module Figure 5 14 Removin...

Page 121: ...til the power supply module release handle is almost closed upright position 3 Push the power supply module release handle up and in until the power supply module slides in further and locks in place 4 If removed connect the AC power cord to the back of the power supply cage 5 If OFF set the main AC power switch to its ON position The main AC power switch is located at the top of the power supply ...

Page 122: ...agged as faulty by the SCSI host controller Follow the procedure described in this section to remove the faulty drive and swap in a good one Note Install or swap SCSI drives without turning off power This is one of the few system procedures that is safe to do with the system power left on This is true only if a Redundant Array of Independent Disks RAID controller module is installed and only for t...

Page 123: ... which drive has been flagged as faulty the procedure is the same to swap a drive or to install one for the first time Installing or Swapping a Hard Drive 1 Observe the ESD caution and the notes listed at the beginning of this section 2 If locked unlock and open the left front exterior door 3 Open the right front exterior door see Figure 5 15 4 Open the EMI metal panel by turning its two thumb loc...

Page 124: ...rive spins down then remove the drive from the drive bay Notice Observe static precautions Use an antistatic wrist strap 8 Remove the new drive from its protective wrapper and place on an antistatic surface 9 Record the drive model and serial numbers in the equipment log 10 Position the drive so its SCA connector is near the top surface of the drive Place drive on the antistatic surface again ...

Page 125: ...rt the four screws of appropriate size and length see Figure 5 16 13 Align drive carrier assembly so it engages the guide rails in the bay 14 Gently push the assembly into the bay until the drive docks with the backplane connector and locks in place Figure 5 16 Installing Hard Disk in Carrier B A D C Installing 3 1 2inch hard disk drive in carrier for hot swap bays A Carrier B Four screws C Hard d...

Page 126: ...emovable media drives Narrow SCSI drives in the 5 1 4 inch bays receive control signals from a fast wide SCSI 2 controller on the system board channel A Notice The SCSI termination resistors must be installed in the last SCSI drive of the daisy chain cabling top media bay A All other devices must have terminators removed Hard disk drives cannot be installed in a 5 1 4 inch external bay because the...

Page 127: ... ROM always installed Device must have the internal SCSI terminators installed BAY B Second CD ROM QIC Tape SCSI address 2 DAT Tape SCSI address 6 Device must have the internal SCSI terminators removed Bay C QIC Tape SCSI address 2 or address 6 if no DAT DAT Tape SCSI address 6 or address 2 if no QIC Device must have the internal SCSI terminators removed 1 44 MB Diskette drive option Bay D 1 44 MB...

Page 128: ...If you are replacing a diskette drive in Bay D or installing a diskette drive in bay E use the internal diskette drive cables provided with the system If you are installing a SCSI device in bays B and C you must use the internal SCSI cables Contact your sales representative or dealer for a list of approved optional peripheral devices 1 Power off the system and remove the left side panel as viewed ...

Page 129: ...edia and diskette drive bays A Thumbscrew that secures the front plastic cover to the front of the chassis B Four snap in tabs that secure the front plastic cover to the top and middle of the chassis C Two frame hinge tabs 6 Place the frame face down on a soft surface to prevent marring it 7 From the bay where you want to install a drive remove the two screws securing the blank panel tray to the c...

Page 130: ...DISK POWER RESET 10 Save the blank panel tray and screws to reuse if you remove a drive from a bay later and do not reinstall one 11 Remove the device from its protective wrapper and place it on an antistatic surface Record the drive model and serial number in the equipment log ...

Page 131: ...ors removed 13 Using the four screws supplied with the drive reinstall the side rails just removed from the blank panel tray Figure 5 21 A Attach the rails to each side of the device C by using only the bottom screw holes as shown The rails for each side of the device are identical 14 Engage the device side rails into the bay guide rails see Figure 5 22 Ensure that the device side rails see Figure...

Page 132: ...ing Side Rails to a Device A C B D C Attaching side rails to removable media drive or diskette drive A Chassis mounting screws B Side rails C Four drive mounting screws D Drive Figure 5 22 Engaging the Device Side Rails to the Bay Guide Rails A B ...

Page 133: ...es power cables are provided in the chassis including the diskette drive that is factory installed The connectors are keyed and can be inserted in only one way 17 Connect the ribbon data cable Figure 5 23 to the device the connector is keyed and can be inserted only one way Note For the 5 1 4 inch media devices be certain that you are using the 50 pin SCSI data cable This cable comes from the syst...

Page 134: ... ESD precautions listed at the beginning of this chapter 4 Remove the two screws that secure the device side rails to the front of the chassis 5 Disconnect the signal and power cables from the back of the drive 6 Slide drive out the front of the bay and place on an antistatic surface 7 Remove and save the side rails and screws 8 Place drive in an antistatic wrapper 9 To cover an empty bay install ...

Page 135: ... tray into the bay until the screw holes of the side rails are directly in front of the chassis screw holes and secure with the screws previously removed Figure 5 24 13 Reinstall the front plastic cover the side cover and power on the system 14 Power on the system and remove the drive serial number from the equipment log It may be necessary to run the SCU as described in the Configuring Your Syste...

Page 136: ...If the system status LED indicator on the front of the system unit is amber abnormal condition it can be indicating a faulty fan condition Each fan module alarm LED lite steadily can then be checked to pinpoint which fan module is faulty and needs to be removed Follow the procedure described in this section to remove the faulty fan module and swap in a good one Note Swapping Fan Modules without tu...

Page 137: ...e fan module out of the chassis 6 Remove the new fan module from its shipping container 7 Slide the new fan module into the fan bay until it docks with its connector 8 Tighten the two thumb screws that secure the fan module to the chassis Figure 5 25 Removing the Front Fan modules ...

Page 138: ...5 54 Upgrades and Options Figure 5 26 Removing the Rear Fan modules ...

Page 139: ...cific Problems and Corrective Actions 11 Power LED Does Not Light 12 System Cooling Fans Do Not Rotate 12 No Characters Appear On Screen 13 Characters are Distorted or Incorrect 14 Incorrect Or No Beep Code 14 Floppy Disk Drive Activity LED Does Not Light 15 Hard Disk Drive Activity LED Does Not Light 16 Problems with Application Software 17 BIOS User s Information 18 Error and Status Messages 18 ...

Page 140: ...dfgdfg ...

Page 141: ... and procedural steps that help you isolate specific system problems The last section includes BIOS and system and disk status user information Warning The DC push button on off switch on the front panel does not turn off the system AC power Before doing the procedures in this chapter make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to dis...

Page 142: ...on Pushing the reset button clears the system memory restarts the POST and reloads the operating system Power off on Turning the power off and then on with the push button switch on the front panel has the same effect as pushing the reset button except that power is halted to all peripherals ...

Page 143: ...t 100 120 V ac or a NEMA 6 15R outlet 200 240 V ac Is AC available at the wall outlet Is the main power switch located on the top of the power supply cage at the rear of the system in the ON position Is the power on off push button switch on the front panel in the ON position power on LED should be lit Are all cables correctly connected and secured Are all the EISA PCI ISA option boards fully seat...

Page 144: ... the operating system properly loaded Refer to the operating system documentation Are all drivers properly installed For information about installing drivers refer to your network operating system configuration guide Are the configuration settings in Setup and the System Configuration Utility SCU correct For information about running these utilities refer to the Configuring Your System chapter If ...

Page 145: ...d copy of the software If you are running the software from a floppy disk is it a good copy If you are running the software from a hard disk drive is the software correctly installed Were all necessary procedures followed and files installed Are the correct device drivers installed Is the software correctly configured for the system Are you using the software correctly Try a different copy of the ...

Page 146: ...he problem recurs you may need to reformat the hard disk drive The drive the drive controller or the system board may be defective If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload ...

Page 147: ...in case there is a problem with the display puts out a series of long and short beeps One short beep means the system passed POST Refer to the BIOS User s Information section in this chapter for a list of items to check for each error code and for an explanation of the error beep codes Troubleshooting Guide Use the following troubleshooting procedures to help you identify a problem These general p...

Page 148: ...monitor 2 Make sure the system power cord is plugged into a properly grounded AC outlet 3 Make sure your video display monitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges refer to the documentation supplied with your video display monitor 4 If the operating system normally loads...

Page 149: ...s Ctrl A for SCSISelect Utility Press Ctrl A if you have installed SCSI devices in your system When the utility appears follow the instructions on your monitor to configure the SCSI host adapter settings and run the SCSI disk utilities See Chapter 4 Configuring Your System If you choose not to run the SCSISelect Utility the boot process continues If POST finds an error it displays an error message...

Page 150: ...ded BIOS Data Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code will also be logged to the Event Logging area Report any error code to your service representative Verifying Proper Operation of Key System Indicators As POST determines the system configuration it tests for the presence of each mass storage device installed in the system ...

Page 151: ...rective Actions This section provides possible solutions for the following specific problems Power LED does not light System cooling fans do not rotate No characters appear on screen Characters on the screen appear distorted or incorrect No beep or incorrect beep pattern Floppy disk drive access LED does not light Hard disk drive access LED does not light The SCU does not boot Problems with applic...

Page 152: ...is voided Three of the hot swap fans are accessible from the rear of the system The other two hot swap cooling fans are accessible from the front of the system by removing the left hand bezel refer to the Upgrades and Options chapter 5 in this guide Check the following Is AC power available at the wall outlet Is the system power cord properly connected to the system and the AC wall outlet Is the p...

Page 153: ...er board perform the following 1 Verify that the video controller board is fully seated in the system board connector 2 Run the SCU to disable the onboard video controller 3 Reboot the system for changes to take effect If there are still no characters on the screen after you reboot the system contact your service representative or authorized dealer for assistance POST emits one long beep and two s...

Page 154: ...you have attached to the system If the problem persists the video display may be faulty or it may be the incorrect type Contact your service representative for assistance Incorrect Or No Beep Code Check the following Is the speaker enabled Is the speaker cable connected to the system board If the system operates normally but there was no beep the speaker may be defective contact your service repre...

Page 155: ...up If you are using the onboard floppy disk controller use Setup or the SCU to make sure that Onboard Floppy is set to Enabled Conversely to use an optional fixed floppy disk controller make sure that Onboard Floppy is set to Disabled For information about running Setup or the SCU refer to the Configuring Your System chapter If the problem persists there may be a problem with the floppy disk drive...

Page 156: ...perly Are the jumpers on the system board set correctly Is the hard disk activity LED cable connector plugged into the optional controller board if present If you received error messages refer to the Error Messages section for information about error messages If the problem persists there may be a problem with the hard disk drive the optional controller board system board drive signal cable or LED...

Page 157: ... up and using the software Verify a different copy of the software to see if the problem is with the copy you are using Make sure all cables are installed correctly Verify that the system board jumpers are set correctly Refer to the Configuring Your System chapter for jumper settings If other software runs correctly on the system contact your vendor about the failing software If the problem persis...

Page 158: ...ata Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code will also be logged to the Event Logging area Error and Status Messages Table 6 2 is an alphabetic list of error and status messages that BIOS generates and an explanation of each message Many of the messages refer to the built in Setup program For more information about Setup refer...

Page 159: ... is correctly identified Incorrect Drive A type run SETUP or Incorrect Drive B type run SETUP Type of floppy drive is not correctly identified in Setup Invalid NVRAM media type Problem with NVRAM CMOS access Keyboard controller error The keyboard controller test failed You may have to replace the keyboard or controller Keyboard error nn The keyboard is not working BIOS discovered a stuck key and d...

Page 160: ...tery is dead Replace the battery and run Setup to reconfigure the system System BIOS shadowed The system BIOS is copied to shadow RAM System cache error Cache disabled The RAM cache failed the BIOS test and BIOS has disabled the cache System CMOS checksum bad run SETUP The system CMOS has been corrupted or incorrectly modified perhaps by an application program that changes data stored in CMOS Run ...

Page 161: ...nt code and attempting to display the test point error code on the upper left corner of the display screen BIOS derives the beep code from the test point error code as follows 1 The 8 bit hexadecimal error code is broken down to four 2 bit groups 2 Each group is made one based by adding one 3 Short beeps are generated for the number in each group For example a test point error code of 16 is indica...

Page 162: ...rupt Controller 20 1 3 1 1 Test DRAM refresh 22 1 3 1 3 Test 8742 Keyboard Controller 24 1 3 2 1 Set ES segment register to 4 GB 28 1 3 3 1 Autosize DRAM 2A 1 3 3 3 Clear 512K base RAM 2C 1 3 4 1 RAM failure on address line xxxx 2E 1 3 4 3 RAM failure on data bits xxxx of low byte on memory bus 30 1 4 1 1 RAM failure on data bits xxxx of high byte on memory bus 32 1 4 1 3 Test CPU bus clock freque...

Page 163: ...for unexpected interrupts 5A 2 2 3 3 Display prompt Press F2 to enter SETUP 5C 2 2 4 1 Test RAM between 512 and 640K 60 2 3 1 1 Test extended memory 62 2 3 1 3 Test extended memory address lines 64 2 3 2 1 Jump to User Patch1 66 2 3 2 3 Configure advanced cache registers 68 2 3 3 1 Enable external and CPU caches 6A 2 3 3 3 Display external cache size 6C 2 3 4 1 Display shadow message 6E 2 3 4 3 Di...

Page 164: ...nterrupts A0 3 3 1 1 Set time of day A2 3 3 1 3 Check key lock A8 3 3 3 1 Erase F2 prompt AA 3 3 3 3 Scan for F2 keystroke AC 3 3 4 1 Enter SETUP AE 3 3 4 3 Clear in POST flag B0 3 4 1 1 Check for errors B2 3 4 1 3 POST done prepare to boot operating system B4 3 4 2 1 One short beep before boot B6 3 4 2 3 Check password optional B8 3 4 3 1 Clear global descriptor table BC 3 4 4 1 Clear parity chec...

Page 165: ...rs EC 4 3 4 1 Boot the Flash program ED 4 3 4 2 Initialize the boot device EE 4 3 4 3 Boot code was read OK System and Disk Status LED User s Information This section lists and describes the various system and disk status LED indicators and provides a user response for the various status conditions Once your server is up and running you can monitor server operation through the system status LED pa...

Page 166: ...art Disk Status Off Not accessing disk drives None required normal Amber Internal disk drive failure Replace disk drive Green Accessing disk drives None required normal Table 6 5 Disk Drive Status LED Panel Indicators LED Status Description Response Disk Drive Power Off Disk drive power is OFF None required normal Green Disk drive power is ON None required normal Disk Drive Activity Off Not access...

Page 167: ...onditions System Status Unit fan alarm Memory multi bit error SERR P6 bus error SERR Thermal sensor from SCSI distribution board Temperature heceta Voltage heceta CPU thermal trip heceta Chassis intrusion front cover PCI PERR OPB ESC detect PCI SERR CPU internal error WDT IOCHK ...

Page 168: ...6 28 Problem Solving ...

Page 169: ...Appendix A System Cabling Contents Before You Begin 1 Static Precautions 1 Standard SCSI Bus Configuration 2 RAID Configuration 4 Installing the RAID Controller 6 Configuring the RAID Controller 7 ...

Page 170: ...Bill GrahamBill Graham ...

Page 171: ... powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system...

Page 172: ...ain cable must have it s internal SCSI terminators installed The ultra wide SCSI interface cable is connected to the SCSI connector on the lower right hand side of the system board see Figure A 1 I This cable connects to the SCSI distribution panel at the rear of the hard disk drives see Figure A 1 K Termination for the hard disk drives is provided on the SCSI distribution panel The onboard narrow...

Page 173: ...SCSI termination resistors B Narrow SCSI devices in upper peripheral bays C Narrow SCSI interface cable D Narrow SCSI connector 50 pin E I O riser board F External narrow SCSI cable G External narrow SCSI device H SCSI terminator I Ultra wide SCSI connector 68 pin J Ultra wide SCSI interface cable K SCSI distribution panel L Ultra wide SCSI Hard disk drives in internal bays M Front panel connector...

Page 174: ...C D E 0 1 2 5 4 3 RAID Configuration One of the options available for your system is the single channel DAC960PDU Redundant Array of Inexpensive Devices RAID Controller board which gives your system the added security of fault tolerance If you order a system with the RAID controller the system is pre cabled at the factory see Figure A 3 If you are adding the DAC960PDU controller to an existing sys...

Page 175: ...rs B Narrow SCSI devices in upper peripheral bays C Narrow SCSI interface cable D Narrow SCSI connector 50 pin E I O riser board F External narrow SCSI cable G External narrow SCSI device H SCSI terminator I Ultra wide SCSI connector 68 pin not used J Ultra wide SCSI interface cable K SCSI distribution panel L Ultra wide SCSI Hard disk drives in internal bays M Front panel connector N Diskette dri...

Page 176: ...er perform the following cabling procedure 1 Power off the system 2 Observe the safety and ESD precautions at the beginning of this chapter 3 Remove the left side panel as described in Chapter 5 Removing a Side Panel 4 Carefully remove the ultra wide SCSI interface cable connector from its connector on lower right hand side of the system board see Figure A 1 J 5 Route the ultra wide SCSI interface...

Page 177: ...u must configure the RAID controller using the DACCF configuration utility prior to installing your Network Operating System For an explanation of this utility refer to the DACCF Utilities Installation Guide and User Manual that was shipped with the server Chapter 2 of the manual Configuration Strategies describes RAID technology and provides tips on making your array perform well in your specific...

Page 178: ... Manager GAM option that was provided with your RAID subsystem The GAM option includes diskettes and user documentation Use of GAM is documented in the Global Array Manager 2 Server Installation Guide Increasing array capacity is covered in the MORE User Guide This user guide covers enhancements to both the Global Array manager and DACCF utilities software that implement online RAID expansion MORE...

Page 179: ...Appendix B Memory Configurations Contents Memory DIMM Configurations 1 ...

Page 180: ...Bill Grahamaerrterterter ...

Page 181: ...MMs may vary in size from one bank to the other but all DIMMs must be the same speed Timing requires 60 ns fast page devices A memory DIMM upgrade kit consists of 2 or 4 identical of the same size and type DIMMs defined as 2 x 32MB DIMMs 64MB 4 x 32MB DIMMs 128MB 4 x 64MB DIMMs 256MB 4 x 128MB DIMMs 512MB 4 x 256MB DIMMs 1GB The 2 x 32MB DIMMs upgrade kit is used only for servers that were origina...

Page 182: ...rations that maximum socket availability other combinations are possible Table B 1 Memory Configurations Total Memory Interleave Type Bank 0 Bank 1 Bank 2 Bank 3 64MB two way 2 x 32MB P3 P11 128MB four way 4 x 32MB P3 P11 P4 P12 256MB four way 4 x 64MB P3 P11 P4 P12 256MB four way 4 x 32MB P3 P11 P4 P12 4 x 32MB P5 P13 P6 P14 384MB four way 4 x 64MB P3 P11 P4 P12 4 x 32MB P5 P13 P6 P14 512MB four ...

Page 183: ...6MB P3 P11 P4 P12 4 x 256MB P5 P13 P6 P14 4 x 64MB P7 P15 P8 P16 2560MB four way 4 x 256MB P3 P11 P4 P12 4 x 256MB P5 P13 P6 P14 4 x 128MB P7 P15 P8 P16 3072MB four way 4 x 256MB P3 P11 P4 P12 4 x 256MB P5 P13 P6 P14 4 x 256MB P7 P15 P8 P16 3200MB four way 4 x 256MB P3 P11 P4 P12 4 x 256MB P5 P13 P6 P14 4 x 256MB P7 P15 P8 P16 4 x 32MB P9 P17 P10 P18 3328MB four way 4 x 256MB P3 P11 P4 P12 4 x 256...

Page 184: ...B 4 Memory Configurations x ...

Page 185: ...Appendix C Option Boards Contents Introduction C 1 ...

Page 186: ...C 1 Option Boards Introduction Use this section of your user s guide for storing controller adapter installation procedures that accompany option boards you purchase after your server is installed ...

Page 187: ...Appendix D Devices Contents Introduction 1 ...

Page 188: ...D 1 Devices Introduction Use this section of your user s guide for storing device installation procedures that accompany add on peripheral devices you purchase after your server is installed ...

Page 189: ...Appendix E Network Operating Systems Contents Introduction 1 ...

Page 190: ...E 1 Network Operating Systems Introduction Use this section of your user s guide for storing your Network Operating System Configuration Guide ...

Page 191: ... components added to the system such as hard disk drives add in boards or printers Record the model and serial numbers of the unit and system baseboard The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The serial number of the baseboard is located along the left side of the board near the PCI expansion slot covers The location of serial number...

Page 192: ...rtyrtyrtyrtyry ...

Page 193: ...PU 4th CPU DIMMs Video Mem DRAM Diskette Drive A Diskette Drive B Tape Drive 1 Tape Drive 2 Tape Drive 3 CD ROM Drive 1 CD ROM Drive 2 CD ROM Drive 3 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 Hard Disk Drive 6 Optional SCSI Controller Optional RAID Controller DigiBoard 1 DigiBoard 2 continued ...

Page 194: ...uipment Log Equipment Log continued Component Manufacturer Name and Model Serial Number if available Date Installed Network Controller 1 Network Controller 2 Monitor Keyboard Mouse External SCSI Peripherals ...

Page 195: ... or other media backup battery The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed base memory An area of memory between 0 and 640 kilobytes baud rate The speed with which data is transmitted during serial communication The computer s operating system and software program must be configured for the same baud rate as...

Page 196: ...in which a computer is set up to operate Some configurable options include CPU speed serial port designation and memory allocation coprocessor See math coprocessor CPU Central Processing Unit See microprocessor CRT Cathode Ray Tube The type of video display used in monitors for desktop computers D DC Direct Current The type of current available in the rechargeable battery packs used in portable co...

Page 197: ...s Some software requires EMS to operate EPROM Erasable Programmable Read Only Memory A type of memory device that is usually used to store system BIOS code This code can be erased with ultraviolet light but is not lost when the computer is powered off See also flash EPROM and ROM ESD Electrostatic Discharge expanded memory See EMS expansion slot See backplane slot extended memory The protected mem...

Page 198: ... type of hard disk drive with the control circuitry located inside the disk drive rather than on a drive controller card interface A connection between the computer and a peripheral device that enables them to exchange data See also parallel port and serial port ISA Industry Standard Architecture An industry standard for computers and circuit cards that transfer 16 bits of data at a time J jumper ...

Page 199: ...le A circuit board that plugs into a dedicated connector on the system board in your computer mouse A small input device that you guide on a flat surface to control the cursor movement and operation of the computer when using certain software programs N NVRAM Nonvolatile RAM A type of RAM that retains its contents even after the computer is powered off This memory stores EISA configuration informa...

Page 200: ... programs This type of memory must be periodically refreshed to maintain valid data and is lost when the computer is powered off See also NVRAM and SRAM real time clock The IC in your computer that maintains the time and date ROM Read Only Memory A type of memory device that usually is used to store system BIOS code This code cannot be altered and is not lost when the computer is powered off See a...

Page 201: ...d operating system SRAM Static RAM A temporary storage area for data and programs This type of memory does not need to be refreshed but it is lost when the computer is powered off See also NVRAM and RAM SVGA Super VGA A type of video display system that provides very high resolution text and graphics on analog color monitors system board The main circuit board in your computer It contains most of ...

Page 202: ...8 Glossary ...

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Page 204: ... 101846 01 ...

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