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NEC Express5800/R320c-E4, Maintenance Manual

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NEC Express5800/R320c-E4 Maintenance Manual Download Page 66

8. Troubleshooting 

 

 

Express5800/R320c-E4, R320c-M4    Maintenance Guide (Linux) 

66 

Chapter 1    Maintenance 

 

8.

 

Troubleshooting 

If this system does not work correctly,  check it according to the contents of the following checklist before 

sending it for repair. If an item in the checklist corresponds with a problem you are experiencing, follow the 

subsequent check and processing instructions. 

•

  The server does not work normally. 

→

  See "

8.1 Problem of Powering on

". 

→

  See "

8.4 Problem of Starting OS

". 

→

  See "

8.5 Problem of Internal Devices and Other Hardware

". 

→

  See "

8.6 Problem of OS Operation

". 

→

  See "

8.9 Problem of Optical Disk Drive and Flash FDD

". 

•

  Failed to start from EXPRESSBULDER. 

→

  See "

8.2 Problem of Starting EXPRESSBUILDER

". 

→

  See "

8.7 Problem of Starting EXPRESSBUILDER on Windows

". 

•

  Failed to install OS. 

→

  See "

8.3 Problem of Installing

 OS". 

•

  NEC ESMPRO does not work normally. 

→

  See "

8.8 Problem of Bundled Software

". 

→

  Refer to 

NEC ESMPRO Agent Installation Guide (Linux) 

stored in ft Server Control Software Install CD. 

•

  Failed to setup OS. 

→

  See "

8.3 Problem of Installing

 OS". 

 
If the server still does not work normally, see the following topics in this chapter before suspecting failure. 

•

  Error message 

→

  See "

6. Error Messages

". 

•

  NEC ESMPRO Manager 

→

  Refer to 

NEC ESMPRO Manager Installation Guide

 stored in EXPRESSBUILDER. 

•

  Collect failure information 

 

→

  See "

7. Collecting Failure Information

". 

•

  Recovery of system 

→

  See "

9. System Recovery

". 

If the trouble persists, contact your service representative.

 

 

Summary of Contents for Express5800/R320c-E4

Page 1: ... Number N8800 173F EXP320P Maintenance Guide Linux 30 104 01 105 01 September 2014 First Edition NEC Corporation 2014 Express5800 R320c M4 Model Number N8800 174F EXP320Q Chapter 1 Maintenance Chapter 2 Configuring and Upgrading the System Chapter 3 Useful Features ...

Page 2: ...figurations and summary of EXPRESSBUILDER Chapter 4 Appendix Specifications Installation Guide Linux Chapter 1 Installing Operating System Installation of OS and drivers and precautions for installation Chapter 2 Installing Bundled Software Installation of bundled software such as NEC ESMPRO Maintenance Guide Linux Chapter 1 Maintenance Server maintenance and troubleshooting Chapter 2 Configuring ...

Page 3: ...1 4 Relocation and Storage 18 2 Daily Maintenance 20 2 1 Checking and Applying Updates 20 2 2 Checking Alerts 20 2 3 Checking STATUS LED 21 2 4 Making Backup Copies 22 2 5 Cleaning 22 2 5 1 Cleaning the server 23 2 5 2 Cleaning Tape Drive 24 2 5 3 Cleaning the Keyboard and Mouse 24 2 5 4 Cleaning Optical Disk 24 3 User Support 25 3 1 Maintenance Services 25 3 2 Before Asking for Repair 25 4 Mainte...

Page 4: ...70 8 5 Problem of Internal Devices and Other Hardware 72 8 6 Problem of OS Operation 73 8 7 Problem of Starting EXPRESSBUILDER on Windows 74 8 8 Problem of Bundled Software 75 8 9 Problem of Optical Disk Drive and Flash FDD 80 9 System Recovery 81 10 Resetting the Server and Clearing BIOS Settings 82 10 1 Soft Reset 82 10 2 Forced Shutdown 82 10 3 Clearing BIOS Settings CMOS Memory 83 11 System Di...

Page 5: ...le 121 5 5 DIMM 122 5 5 1 Installing DIMM 124 5 5 2 Removing DIMM 127 5 5 3 Replacing DIMM 129 5 6 Processor CPU 130 5 6 1 Installing CPU 131 5 6 2 Removing CPU 134 5 6 3 Replacing CPU 135 5 7 PCI Card 136 5 7 1 Precautions 136 5 7 2 Installing PCI Card 138 5 7 3 Removing PCI Card 142 5 7 4 Replacing PCI Card 143 5 7 5 Setup of Optional PCI Card 144 Chapter 3 Useful Features 146 1 System BIOS 147 ...

Page 6: ...4 Flash FDD 185 4 1 Notes on Using Flash FDD 186 4 1 1 Compensation for recorded data 186 4 1 2 Handling Flash FDD 186 4 1 3 Use with EXPRESSBUILDER 186 4 1 4 Notes on using Flash FDD on Linux OS 186 5 Details of EXPRESSBUILDER 187 5 1 Starting EXPRESSBUILDER 187 5 2 Menus of EXPRESSBUILDER 187 5 3 Utilities Provided by EXPRESSBUILDER 189 6 EXPRESSSCOPE Engine 3 190 7 NEC ESMPRO 191 7 1 NEC ESMPRO...

Page 7: ...If the procedures described are not followed hardware failure data loss or other serious malfunctions could occur Note Indicates items that must be confirmed when handling the hardware or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical disk drive This server is equipped with one of the following drives These drives are referred to as opt...

Page 8: ... See Chapter 1 1 1 Supported Linux OS in Installation Guide Linux for detailed information Notations in this document Official names of Linux Red Hat Enterprise Linux 6 Server Red Hat Enterprise Linux 6 x86_64 POST POST described in this document refers to the following Power On Self Test BMC BMC described in this document refers to the following Baseboard Management Controller ...

Page 9: ...emarks of Adaptec Inc of the United States Avago LSI and the LSI Design logo are trademarks or registered trademarks of Avago Technologies in the United States and or other countries Adobe the Adobe logo and Acrobat are trademarks of Adobe Systems Incorporated DLT and DLTtape are trademarks of Quantum Corporation of the United States PCI Express is a trademark of Peripheral Component Interconnect ...

Page 10: ...Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Industry Canada Class A Emission Compliance Statement Avis de conformité à la réglementation d Industrie Canada CAN ICES 3 A NMB 3 A CE Australia and New Zealand Statement This is a Class A product In domestic environment t...

Page 11: ...あります この場合には使用者が適切な対策を講ずるよう要求されること があります VCCI A 高調波適合品 この装置は 高調波電流規格 JIS C 61000 3 2 適合品です JIS C 61000 3 2 適合品とは 日本工業規格 電磁両立性 第 3 2 部 限度値 高調波電流発生限度値 1 相 当たりの入力電流が 20A 以下の機器 に基づき 商用電力系統の高調波環境目標レベルに適合して設計 製 造した製品です 回線への接続について 本体を公衆回線や専用線に接続する場合は 本体に直接接続せず 技術基準に適合し認定されたボードまたは モデム等の通信端末機器を介して使用してください 電源の瞬時電圧低下対策について この装置は 落雷等による電源の瞬時電圧低下に対し不都合が生じることがあります 電源の瞬時電圧低下対 策としては 交流無停電電源装置 UPS 等を使用されることをお勧めします ...

Page 12: ...brominated diphenyl ethers PBDEs not over 0 1wt or 1000wt ppm Ukrainian Декларація про Відповідність Вимогам Технічного Регламенту Обмеження Використання деяких Небезпечних Речовин в електричному та електронному обладнанні затвердженого Постановою 1057 Кабінету Міністрів України Виріб відповідає вимогам Технічного Регламенту Обмеження Використання деяких Небезпечних Речовин в електричному та елект...

Page 13: ...ва или в концентрации до 1000 миллионных частей 5 полибромбифенолы PBB не превышает 0 1 веса вещества или в концентрации до 1000 миллионных частей 6 полибромдифеноловые эфиры PBDE не превышает 0 1 веса вещества или в концентрации до 1000 миллионных частей Disposing of your used product In the European Union EU wide legislation as implemented in each Member State requires that used electrical and e...

Page 14: ...s in this document contact your sales representative 5 Regardless of article 4 NEC Corporation assumes no responsibility for effects resulting from your operations 6 The sample values used in this document are not the actual values Keep this document for future use Latest editions This document was created based on the information available at the time of its creation The screen images messages an...

Page 15: ...y after system installation or reinstallation 6 Error Messages Describes error messages and actions to be taken at occurrence of an error 7 Collecting Failure Information Describes how to collect information about the location where a failure occurred and its cause when the server malfunctions Refer to this section in case of a failure 8 Troubleshooting Describes how to identify the causes of prob...

Page 16: ...o any third parties It is the user s responsibility to erase the data Important NEC assumes no liability for data leakage should the product be transferred to a third party without erasing the data Data seems to be erased when you empty Trash or execute the format command However the actual data remains on the hard disk drive Data not erased completely might be restored by special software and use...

Page 17: ...storage devices such as hard disk drives backup data cartridges or any other media such as CD R CD RW so that the data cannot be restored by a third party Some components including fans batteries and the optical disk drive work for a limited period of time and require replacement For stable operation of the server NEC recommends you regularly replace these components Contact your sales representat...

Page 18: ...recautions for Use in User s Guide Make sure to complete installation Do not get your fingers caught Be careful of handling internal components that may be at high temperatures Note If the server needs to be relocated stored due to a change in the floor layout to a great extent contact your service representative If the server has hard disk drives move the server while being careful not to damage ...

Page 19: ...ndensation will occur and cause malfunctions and failures when these are used in such state Wait for a sufficient period of time before using the server and other components in the operating environment Note Check and adjust the system clock before operating after relocating or storing the server If the system clock time is significantly delayed or advanced over time in spite of adjustment contact...

Page 20: ... Checking and Applying Updates Express5800 Series posts update information for BIOS FW firmware driver and others of the server and peripheral devices on our website We recommend that the latest update always be applied for stable system NEC corporate site http www nec com Support Downloads 2 2 Checking Alerts Use NEC ESMPRO Manager to constantly verify that no abnormalities are detected on the mo...

Page 21: ... the server LEDs to be checked LEDs located at front of the server LEDs on hard disk drives installed in 2 5 inch hard disk drive bay If the indicator shows the server abnormality contact your sales representative For the functions and descriptions of the LED see Chapter 1 6 1 Error Messages by LED Indication Slot 0 Slot 2 Slot 4 Slot 6 Slot 1 Slot 3 Slot 5 Slot 7 Slot 0 Slot 2 Slot 4 Slot 6 Slot ...

Page 22: ... hardware configuration or BIOS configuration make a backup copy of the system information according to Chapter 1 2 9 Backing Up System Information in Installation Guide 2 5 Cleaning Regularly clean the server to keep it in good condition WARNING Be sure to observe the following precautions to use the server safety Failure to observe the precautions may cause death or serious injury For details re...

Page 23: ...e of the server must be kept dry Do not moisten them with water 1 Power off the server 1 Make sure that the server is powered off 2 Unplug the power cord of the server from a power outlet 2 Clean the power plug Wipe off dust from the power cord plug with a dry cloth 3 Clean the server 1 Soak a soft cloth in neutral detergent that is diluted with cold or warm water and squeeze it firmly 2 Rub off s...

Page 24: ...cal Disk A dusty optical disk or dust accumulated tray causes the device to fail to read data correctly Follow the procedure below to clean the tray and optical disk regularly 1 Make sure that the server is powered on POWER LED is lit 2 Press the Eject button on the front of the optical disk drive The tray comes out 3 Hold the optical disk lightly and take it out from the tray Important Do not tou...

Page 25: ...curred follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 Check LED indications and alarm messages on display unit See Chapter 1 6 Error Messages 3 See Chapter 1 8 Troubleshooting If you find a symptom similar to your problem take the action as instructed 4 Confirm that the required software has been properly installed 5 Scan for viruses using a ...

Page 26: ...Local Remote Local MTBF clear Remote Local Remote Local Diagnosis Dump collection Board switch Remote Local BIOS Update Remote Local F W update Local Quick dump Auto firmware update Auto module start Remote Executable from remote management PC by using NEC ESMPRO Manager Local Executable on local server by using ft Server Utility Not supported Tips The server does not support maintenance feature f...

Page 27: ...to be replaced the server allows you to forcibly stop the component The stopped component can also be restarted 4 1 1 Available status The table below shows the potential cases in which the dump is acquired Component State of component Start Stop CPU module Power supply stop Broken Forced stop Firmware Update Complete Diagnostics Passed Duplex PCI module Power supply stop Broken Forced stop Firmwa...

Page 28: ...an be verified by State in the General screen of target component The result of the start operation is reported by the server as an alert Perform the procedure below to stop the component 1 Select General screen of the target component under the ft System tree in Information of server state constitution 2 Check that the current status of the target component is available The status is shown on Sta...

Page 29: ...after a while The start result can be verified by State of target component Note that state display is not refreshed automatically you need to select Refresh to check Current state Perform the procedure below to stop the component 1 Select the target component 2 Check Current state of the target component by selecting Refresh 3 Select Stop button of the target component Tips The target component s...

Page 30: ...ed value is lower than the pre defined threshold the server disables the component to be used A disabled component with the MTBF lower than the threshold can be forcibly enabled by clearing the MTBF Important Before clearing MTBF and forcedly enable the component contact your maintenance personnel for the forced use of such a component 4 2 1 Available status The table below shows the potential cas...

Page 31: ...tate constitution 2 Check that the current status of the target component is available The status is shown on Status Information display of General screen 3 Select Maintenance screen and click the Execute button of MTBF Clear operation Tips The MTBF clearing result can be verified by Status Information in General on the target component screen The result of the MTBF clearing operation is reported ...

Page 32: ...ear MTBF information of component 1 Select the target component 2 Check Current state of the target component by selecting Refresh 3 Select Show on MTBF INFORMATION of the target component 4 Select Clear button in MTBF Clear of the target component Tips If the Number of Faults in MTBF information on the screen of target component becomes zero MTBF information is cleared 5 Start the component Sampl...

Page 33: ...ress5800 R320c E4 R320c M4 Maintenance Guide Linux 33 Chapter 1 Maintenance 4 3 Diagnostics The current version of utility does not support this feature 4 4 Dump Collection The current version of utility does not support this feature ...

Page 34: ...atus The BIOS of CPU module can be updated with CPU module in offline state system is continuously running but the target CPU module is in halt state The table below shows the potential cases in which the BIOS update can be performed Component Status of component CPU module Offline Tips The status of component can be verified on screen of NEC ESMPRO Manager or ft Server Utility ...

Page 35: ...the server 1 Save the BIOS image file for update in the following folder in the server etc opt ft BIOS ROM 2 Select General screen of the target CPU under the ft System tree in Information of server state constitution 3 Check that the current status of the target component is available The status is shown on Status Information display of General screen 4 Select Update screen and click the Execute ...

Page 36: ...te starts Tips The update result can be verified by Status Information of General of target component Firmware update completed is displayed In addition the result of the update is reported by the server as an alert 7 When BIOS update completes open Update screen and click Execute button on Jump Switch 8 When you click OK on confirmation dialog box the CPU module of which BIOS has been updated sta...

Page 37: ...f CPU module Important To update BIOS of CPU module a BIOS image file for updating needs to be stored on the server 1 Save the BIOS image file for update in the etc opt ft BIOS ROM directory in the server 2 Select either one CPU module 3 Check Current state of the target CPU module by selecting Refresh If the target CPU module is operating stop it 4 Select Update on Firmware of CPU module screen S...

Page 38: ...pletes from start of update When firmware update completes verify the firmware revision shows the one you expected Tips Pressing the Refresh button refreshes the display of ft Server Utility Display changes according to progress of update process During update FIRMWARE_UPDATE When firmware update completes FIRMWARE_UPDATE_COMPLETE No state changes when the firmware is not correctly updated Confirm...

Page 39: ...C on each of PCI modules 0 and 1 With the procedure described below both BMCs are automatically updated 4 6 1 Available status BMC firmware update can be performed only on the secondary PCI module If the target module is primary change it to secondary The table below shows the potential cases in which the BMC firmware can be updated Component Status of component Firmware under BMC Duplex Tips The ...

Page 40: ...g needs to be stored on the server 2 Select the secondary PCI module 3 Check Current state of the target component by selecting Refresh 4 Select a firmware n under the target BMC n in the BMC tree BMC 0 is BMC of the PCI module ID 10 BMC 1 is BMC of the PCI module ID 11 5 Select Update of firmware update When update starts the following message is output to syslog kernel EVLOG INFORMATION BMC nn 1...

Page 41: ...utput on syslog kernel EVLOG INFORMATION BMC nn 120 firmware burn succeeded Tips When the following error message is displayed check the file location of the new firmware The length of the file name must be between 1 and 255 characters Update file does not exist 7 If the BMC firmware update of one PCI module is completed select another PCI module stop and start 8 When it is necessary to replace it...

Page 42: ...t is monitored and managed by the module In this section the processor function part is referred to as CPU module and IO function part PCI module 5 1 Evaluate Startup and Stop of PCI Modules This section describes how to confirm the continuous system operation by failover after stopping the primary CPU IO module 1 Check which is the primary CPU IO module Tips The PCI module with the PRIMARY LED il...

Page 43: ...able above correspond to those shown in figure above DISK ACCESS LED 2 lights only when hard disk drive is accessed 3 Start ft Server Utility opt nec esmpro_sa bin ESMftcutil 4 Select PCI Module and then the primary PCI module from the ft server tree Select PCI module ID 10 when CPU IO module 0 is primary module Select PCI module ID 11 when CPU IO module 1 is a primary module 5 Select Stop of Star...

Page 44: ...the PCI module will be started Tips When the PCI module is started PCI module diagnosis mirror volume duplication and PCI module duplication are performed The PCI modules status LEDs changes as shown below Indications of the status LEDs Immediately after the PCI module startup until the completion of diagnosis LED Secondary Primary 1 PRIMARY LED On Green 2 DISK ACCESS LED Blinking amber or green L...

Page 45: ...I modules are duplicated LED Secondary Primary 1 PRIMARY LED On Green 2 DISK ACCESS LED Blinking Green Lights green when accessing the disk drive Blinking Green Lights green when accessing the disk drive LED System 3 System FT LED On Green Important After duplication is completed the FT LED lights in green Do not perform the evaluation of start and stop unless the above process is completed ...

Page 46: ... duplicated Tips To check if the CPU modules are duplicated see the System FT LED Indications of status LEDs when CPU modules are duplicated LED CPU IO module 0 Operating CPU IO module 1 Operating 1 PRIMARY LED On Green 2 DISK ACCESS LED Blinking Green Lights green when accessing to HDD Blinking Green Lights green when accessing to HDD LED System 3 System FT LED On Green The numbers in table above...

Page 47: ... CPU IO module 1 4 Select Stop of Start Stop When you stop the operation of a CPU module the indications of the status LEDs change as follows Below denotes that the only one CPU module is operating Indications of status LEDs LED CPU IO module 0 Stopped CPU IO module 1 Operating 1 PRIMARY LED On Green 2 DISK ACCESS LED Blinking Green Lights green when accessing the disk drive Blinking Green Lights ...

Page 48: ...ompleted Note that the system is paused temporarily for copying memory during memory synchronization Indications of status LEDs after completion of duplication LED CPU IO module 0 Operating CPU IO module 1 Operating 1 PRIMARY LED On Green 2 DISK ACCESS LED Blinking Green Lights green when accessing the disk drive Blinking Green Lights green when accessing the disk drive LED System 3 System FT LED ...

Page 49: ...er 1 Maintenance 6 Error Messages If the server enters the abnormal state the error is posted by various means This section explains the types of error messages LED indication is unusual See 6 1 Error Messages by LED Indication An error message appeared See 6 2 POST Error Message ...

Page 50: ...e seems to have occurred check the LED indication If replacement of modules is necessary contact your sales agent Module ID LED Management LAN port SPEED LED LINK ACT LED 1GLAN connector 10GLAN connector R320c M4 only Power Unit LED Rear System POWER LED System FAULT LED System FT LED System ID LED Module POWER LED DISK Access LED EXPRESSSCOPE Optical disk STATUS LED Front Without Bezel System POW...

Page 51: ...e CPU IO modules failed Failed CPU IO module cannot be identified Contact your sales representative 3 System FT LED LED indication Description Action On green System is operating under duplex condition Off System is not duplexed 4 System ID LED LED indication Description Action On blue UID switch is pressed Blinking blue The device identification request is issued from remote site Off 5 Disk Acces...

Page 52: ...n The network port is sending or receiving data ACT Off Disconnected from network Check the condition and connection of network cables SPEED LED Management port LED indication Description Action On green Port is operating on 100BASE T Off Port is operating on 10BASE T SPEED LED 1G LAN connector LED indication Description Action On amber Port is operating on 1000BASE T On green Port is operating on...

Page 53: ...andby state 2 SAFE TO PULL SAFE TO PULL LED This LED indicates the possibility to remove CPU IO module safely LED indication Description Action On green CPU IO module can be removed Blinking green CPU IO module cannot be removed Off CPU IO module is in off line state 3 Module ID ID LED Module ID LED is used for identifying the device that requires maintenance among devices mounted on the rack LED ...

Page 54: ...es representative Error at memory slot 4 Contact your sales representative Error at memory slot 5 Contact your sales representative Error at memory slot 6 Contact your sales representative Error at memory slot 7 Contact your sales representative Error at memory slot 8 Contact your sales representative Error at memory slot 9 Contact your sales representative Error at memory slot 10 Contact your sal...

Page 55: ...ntative 9 FAN Fan error LED Amber Failure occurs on the cooling fans for CPU and power supply unit of CPU IO module Contact your sales representative 10 I O I O FAULT LED Amber Failure occurs on the I O PCI part of CPU IO module Contact your sales representative 11 PRIMARY Primary LED Green CPU IO module is primary 9 Power Unit LED Power Unit LED is located at power supply unit at the rear of the ...

Page 56: ...ed messages or beep patterns before contacting your sales representative Alarm messages are useful information for maintenance The list only contains messages for the server For details about error messages of optional devices and the actions to take refer to the instructions that come with each product System Monitoring Check Passed ERROR 8002 Check date and time settings Press F1 to resume F2 to...

Page 57: ...ARCH_PROTOCOL_NOT_A VAILABLE 8806 PEI_RESET_NOT_AVAILABLE The system was not reset correctly 8807 DXE_RESET_NOT_AVAILABLE 8808 DXE_FLASH_UPDATE_FAILED The Flash ROM was not written to correctly B000 Expansion ROM not initialized Failed to expand option ROM Disable expansion of option ROM of the board that is not used for OS boot B001 Expansion ROM not initialized PCI Slot 1 Option ROM expansion in...

Page 58: ...g BMC firmware Unplug the power cord wait for at least 30 seconds then restart the server If the same error is detected repeatedly contact your sales representative C10D Internal Use Area of BMC FRU corrupted An illegality was detected in FRU containing the device information C10E BMC SDR Repository empty An error was detected on BMC SDR C10F IPMB signal lines do not respond Failure of Satellite M...

Page 59: ...cted that BMC is in Forced Boot Mode Unplug the power cord wait for at least 30 seconds then restart the server At that time check the jumper switch setting on motherboard If the same error is detected repeatedly contact your sales representative D483 BP SROM data invalid An invalid data was detected in system backplane Contact your sales representative D484 BP SROM data read error Failed to read ...

Page 60: ...d while POST is running This is not an error POST Completed Successfully Displayed when POST completes normally This is not an error POST ERROR XXXX Error XXXX was detected during POST Check the message displayed on LCD and take an appropriate action System Simplex The system is operating in simplex mode This is not an error System Duplex CPU IO module is operating in duplex mode This is not an er...

Page 61: ...PU1_DIMM Area Temperature Upper Non Critical CPU1_DIMM Area Temperature Lower Critical CPU1_DIMM Area Temperature Upper Critical CPU2_DIMM Area Temperature Lower Non Critical CPU2_DIMM Area Temperature Upper Non Critical CPU2_DIMM Area Temperature Lower Critical CPU2_DIMM Area Temperature Upper Critical Processor1 Thermal Control Upper Non Critical Processor1 Thermal Control Upper Critical Process...

Page 62: ...MI timeout A timeout occurred while servicing system management interrupts IPMI Watchdog timer timeout Power off A watchdog timer timeout occurred System Front FAN1 Lower Non Critical A fan alarm was detected It is possible that a fan has failed or is clogged Contact your sales representative System Front FAN2 Lower Non Critical System Front FAN3 Lower Non Critical System Front FAN4 Lower Non Crit...

Page 63: ...with starting the system Restarting the system at this time may result in an inability to properly collect information 7 1 Collecting Failure Information Occurred on Server Important If you collect system information with the following command verify that the partition of target disk has enough free space This must be operated as a root user When you collect system information in the server run th...

Page 64: ...rmation Important Do not change settings for dump collection in kdump conf file that are configured automatically at installation of ft Server Control Software If you change the settings collecting memory dump is not guaranteed Consult with your sales representative before dumping the memory Dumping the memory while the server is in operating normally will affect the system operation Important Res...

Page 65: ...arts automatically and returns to duplexed state Wait until the memory dump finishes completely The memory dump is stored in var crash directory Memory dump is not collected depending on CPU status e g CPU stall Tips Memory dump process of the server may continue until the system returns to duplexed state even after the restart Wait for a while until duplication completes After executing memory du...

Page 66: ...DD Failed to start from EXPRESSBULDER See 8 2 Problem of Starting EXPRESSBUILDER See 8 7 Problem of Starting EXPRESSBUILDER on Windows Failed to install OS See 8 3 Problem of Installing OS NEC ESMPRO does not work normally See 8 8 Problem of Bundled Software Refer to NEC ESMPRO Agent Installation Guide Linux stored in ft Server Control Software Install CD Failed to setup OS See 8 3 Problem of Inst...

Page 67: ...ER switch after the POWER LED is lit green Did you install the CPU IO module properly Check if the CPU IO module is properly installed in the server Secure the CPU IO module with screw located on the module handle The screen does not turn on Wait until the NEC logo appears POST fails to complete Are the DIMMs installed Check if DIMMs are installed correctly Is the memory size large The memory chec...

Page 68: ...003 Description Failed to read a file Action Check if DVD is damaged Is a message such as the following displayed after graphic display Take an appropriate action according to the table below Message Solution EXPRESSBUILDER does not support this computer Insert EXPRESSBUILDER disc for the computer and click OK to restart the computer Run the correct version of EXPRESSBUILDER If the same error pers...

Page 69: ...Monitoring Feature in Installation Guide Linux and set the parameter of this server s OS Boot Monitoring feature to correct value ft Server Control Software UPDATE Disk is not included ft Server Control Software UPDATE disk is used to update ft Server Control Software it may not be shipped with the equipment During setting up Error or Warning logs are recorded in syslog During installing Operating...

Page 70: ... if your system has large amount of memory installed or has large capacity disk installed Is the system changed to maintenance mode during bootup The following message appears on screen Give root password for maintenance or type Control D to continue Did daemons or the driver start properly at startup or occurrence of trouble Wake On LAN feature does not work Is the AC power supplied to both CPU I...

Page 71: ... following message appears at OS startup The following message appears at every time the OS start However it does not affect the system operation i8042 c Can t read CTR while initializing i8042 I8042 probe of i8042 failed with error 5 ACPI Error Could not enable RealTimeClock event 20090903 evxfevnt 193 ACPI Warning Could not enable fixed event 4 20090903 evxface 146 x2apic not enabled IRQ remappi...

Page 72: ...rd or mouse does not work Is the cable properly connected Make sure that the cable is connected to the USB connector on the front or rear of the server Are the keyboard and mouse are compliant with this server Operation of the server with unauthorized devices is not guaranteed Screen freezes keyboard and mouse are disabled If the amount of memory is large it takes time to copy the memory in dual m...

Page 73: ...specify Auto Detect make sure that Auto Detect is also specified for the connected hub Is the transfer speed of 10G LAN port 100Mbps If you specify 100Mbps make sure that Auto Negotiation is specified for the connected hub Other than Auto Negotiation is not supported by 10G LAN port Power saving feature does not work The server does not support power saving feature specified in Power Option A CPU ...

Page 74: ...force security Click the Information bar to display the documents The screen of Internet Explorer may not proceed with the message Connecting displayed In this case click Documents again or quit Internet Explorer once and try again The menu does not appear The Autorun feature is disabled on this server by the shipping default When you start menu run autorun dispatcher_x64 exe after setting EXPRESS...

Page 75: ...M slot 7 on CPU module 0 0 7 DIMM slot 8 on CPU module 0 0 8 DIMM slot 9 on CPU module 0 0 9 DIMM slot 10 on CPU module 0 0 10 DIMM slot 11 on CPU module 0 0 11 DIMM slot 12 on CPU module 0 0 12 DIMM slot 13 on CPU module 0 0 13 DIMM slot 14 on CPU module 0 0 14 DIMM slot 15 on CPU module 0 0 15 DIMM slot 16 on CPU module 0 0 16 CPU1 on CPU module 0 0 21 CPU2 on CPU module 0 0 22 CPU module 1 1 DI...

Page 76: ...1 11 6 Ethernet board 2 on PCI module 1 11 12 SCSI enclosure 0 10 40 SCSI slot 1 on SCSI enclosure 0 10 40 1 SCSI slot 2 on SCSI enclosure 0 10 40 2 SCSI slot 3 on SCSI enclosure 0 10 40 3 SCSI slot 4 on SCSI enclosure 0 10 40 4 SCSI slot 5 on SCSI enclosure 0 10 40 5 SCSI slot 6 on SCSI enclosure 0 10 40 6 SCSI slot 7 on SCSI enclosure 0 10 40 7 SCSI slot 8 on SCSI enclosure 0 10 40 8 SCSI enclos...

Page 77: ...own Fault PCI modules IO modules and modules under the SCSI enclosure have impact on each other For example when the Status item of a module changes to fault it may be caused by other module error Check the status of the other modules referring to alert message Temperature voltage error occurs on the CPU PCI modules At the time when a temperature or voltage error occurs on CPU PCI module CPU IO mo...

Page 78: ...rmation of server state constitution again Display immediately after system startup If you open Information of server state constitution immediately after the system starts up the tree or the state may not be displayed correctly due to high load of the system In about 20 minutes after the system startup open Information of server state constitution again Display when the PCI module IO module is ru...

Page 79: ...nable by default and cannot be changed to disable Information of server state constitution Enclosure Temperature Information of server state constitution Enclosure Fan Information of server state constitution Enclosure Voltage Information of the keyboard mouse When plugging or unplugging CPU IO module the keyboard information under the I O Device in the Information of server state constitution may...

Page 80: ...the front of the tray Keep pressing slowly until the tray comes out Important Do not use anything that easily breaks such as toothpicks or plastic If you still cannot eject the disk contact the maintenance service company 3 Pull the tray out with your hands 4 Remove the disk 5 Push the tray back to its original position Fail to access read or write to the Flash FDD Is the Flash FDD write protected...

Page 81: ...ailure occurs on hard disk drive recover the duplex configuration according to Chapter 2 1 Disk Operations Note If Hard Disk Drive cannot be recognized you cannot recover the system This must be operated as a root user If fsck starts at bootup and halts on the way try to run fsck to each md device fsck y dev md md number ...

Page 82: ...n make sure that no processing is in progress 10 2 Forced Shutdown Use this function when an OS command does not shut down the server POWER Switch does not turn off the server or software reset does not work Continue to hold POWER Switch of the server for at least 4 seconds The power is forcibly turned off To turn on the power back again wait at least 30 seconds after turning off the power Note If...

Page 83: ...assword set in the BIOS Setup utility SETUP by using the same way Tips When the server works use the BIOS setup utility SETUP to return the settings to the factory defaults To clear the password or the CMOS memory use the corresponding jumper switch illustrated in the figure below Important Do not change any other jumper switch settings Any change may cause the server to fail or malfunction Clear ...

Page 84: ...isassemble repair or alter the server Do not remove lithium batteries Disconnect the power plug before installing or removing the server CAUTION Be sure to observe the following precautions to use the server safely Failure to observe the precautions may cause burns injury and property damage For details refer to Safety precautions in Precautions for Use in User s Guide Make sure to complete instal...

Page 85: ...ollowing warning message appears press the POWER switch to power off the server POST proceeds even when the warning message is displayed WARNING 8006 System configuration data cleared by Jumper 10 Disconnect AC power cords from CPU IO modules 0 and 1 11 Remove CPU IO module 0 and remove its top cover 12 Change jumper switch setting to its original position Protect 13 Assemble the CPU IO module 0 1...

Page 86: ...es on after a while If PRIMARY LED of CPU IO module 1 is lit disconnect AC power cords from both CPU IO modules wait for 30 seconds and connect them at the same time 8 When the POWER LEDs on CPU IO modules 0 and 1 starts blinking press the POWER switch to turn on the server 9 If the following warning message appears press the POWER switch to power off the server POST proceeds even when the warning...

Page 87: ... On checking hard disk drives no data is written to the disk 11 2 Startup and Exit of System Diagnostics Start up System Diagnostics in the following procedure If the server is running shutdown the system 1 Start up EXPRESSBUILDER and select Tool menu from Boot menu For information on starting up EXPRESSBUILDER see Chapter 3 5 Details of EXPRESSBUILDER Note In case Language selection menu appears ...

Page 88: ...ndow Shows the results of each test Move the cursor and press Enter key on the cursor line to display the details of the test When an error is detected by the System Diagnostics the relevant test result in the Test summary window is highlighted in red and Abnormal End is displayed in the result on the right side Move the cursor to the test that detected the error and press Enter key Take notes abo...

Page 89: ...mpletion screen of the above diagnostics Device List Shows a list of connected devices Log Info Shows the log information of the diagnostics Log information can be saved To save it connect a FAT formatted removable media and then select Save F Option Optional features can be used from this menu Reboot Reboots the server 5 Select Reboot in Enduser Menu The server restarts Remove EXPRESSBUILDER DVD ...

Page 90: ...teps 1 Turn on the peripheral devices and then the server 2 Press F4 key while the message below is displayed Press F2 SETUP F4 ROM Utility F12 Network 3 Keyboard Selection Menu appears after POST completion The following menu is displayed after choosing a keyboard type 4 Choose Maintenance Utility or BMC Configuration to start each tool See the next section 12 2 Features of Offline Tools for more...

Page 91: ...plays System Event Log SEL Sensor Data Record SDR and Field Replaceable Unit FRU in Intelligent Platform Management Interface IPMI and also back up such logs Using this feature system errors and events can be investigated to locate the component to be replaced You can also clear the SEL area and specify the operation when the SEL area becomes full Tips DIMM information DIMMx FRU y displayed when y...

Page 92: ...tion devices 1 Disk Operations Describes how to duplex hard disk drives and how to replace the failed hard disk drives 2 Duplex LAN Configuration Describes how to configure duplex LAN 3 Configuring Video Mode Describes how to change video mode settings 4 Service Programs Describes service programs used for the server 5 Installing Optional Devices Describes procedure for installing replacing or rem...

Page 93: ...ou remove the hard disk drive from the system and then insert it wait a 30 seconds or more after remove it 1 1 Available Disk Configuration RAID must be configured for all the internal hard disk drives in this server As shown in the table below the internal hard disk drive redundancy is configured by software RAID with the internal hard disk drives of corresponding slots Slots corresponding to the...

Page 94: ... for the hard disk drive appropriate to this server The operation such as mounting for a partition of internal hard disk drives must be performed for the RAID device md that is configured by Software RAID but not for partition For the ftdiskadm command described later in this document slot numbers of internal hard disk drives are allocated as follows Slot number of hardware Slot number used in ftd...

Page 95: ...If F is added to Member column it indicates that an error occurred on the partition of that hard disk drive The number enclosed with brackets indicates a slot number telling you which partitions of the hard disk drive is having a problem The following is an example when a failure occurred on the internal hard disk drive in the slot 9 Slot 0 of CPU IO module 1 ftdiskadm Command action 1 List RAID A...

Page 96: ...he system and then insert a new disk 3 Wait approximately five minutes until the system automatically performs resynchronization 4 If the system does not perform resynchronization automatically in Step 3 recover RAID configuration manually by selecting 4 Repair Mirroring Arrays RAID1 in ftdiskadm The following is an example of the procedure from isolating the hard disk drive in slot 9 Slot 0 of CP...

Page 97: ...md2 swap SIMPLEX 1 sda3 md3 SIMPLEX 1 sda5 2 Command action 1 List RAID Arrays 2 List Internal Disks 3 Make Mirroring Arrays RAID1 4 Repair Mirroring Arrays RAID1 5 Delete Mirroring Arrays RAID1 6 Remove Disk Partitions RAID1 7 Make Striping Array RAID1 0 8 Delete Striping Array RAID1 0 c Configurations q Quit 1 Make sure the specified hard disk drive is removed from RAID 2 After making sure that ...

Page 98: ...Arrays RAID1 6 Remove Disk Partitions RAID1 7 Make Striping Array RAID1 0 8 Delete Striping Array RAID1 0 c Configurations q Quit Command 4 2 Repair Mirroring Arrays RAID1 Which SCSI SLOT 1 16 9 Command action 1 List RAID Arrays 2 List Internal Disks 3 Make Mirroring Arrays RAID1 4 Repair Mirroring Arrays RAID1 5 Delete Mirroring Arrays RAID1 6 Remove Disk Partitions RAID1 7 Make Striping Array RA...

Page 99: ...g Array RAID1 0 8 Delete Striping Array RAID1 0 c Configurations q Quit Command 1 5 List RAID Arrays Name Partition Label Status Member Mirroring Array RAID1 md0 boot DUPLEX 1 sda1 9 sdi1 md1 var crash DUPLEX 1 sda2 9 sdi2 md2 swap DUPLEX 1 sda3 9 sdi3 md3 DUPLEX 1 sda5 9 sdi5 3 Check if the resynchronization process is started 4 Perform restoration RECOVERY to each RAID devices md After a while c...

Page 100: ...100 Chapter 2 Configuring and Upgrading the System 2 Duplex LAN Configuration The server builds duplex LAN configuration by using onboard and additional LAN adapters 2 1 Overview For duplicating LAN the mode for bonding is used The default setting of bonding is active backup mode 1 ...

Page 101: ...01 8 eth110201 8 PCI slot 3 1 eth100300 9 eth110300 9 2 eth100301 10 eth110301 10 PCI slot 4 1 eth100400 11 eth110400 11 2 eth100401 12 eth110401 12 R320c E4 model does not have 10G LAN connector PCI slot 3 and PCI slot 4 Tips The number enclosed with brackets in the CPU IO module column is slot numbers allocated by vndctl command described later The slot numbers are allocated one to one to each i...

Page 102: ...lot number 1 Run the following command to construct the network interfaces eth100100 and eth110100 corresponding to slot 5 as the bonding interface vndctl add 5 2 Run the following command to configure the network settings the parts with are to be specified by a user on the bonding interface that has been constructed For default gateway you can omit the process by pressing the ENTER key without sp...

Page 103: ...FFLINE 0 0 0 bond6 OFFLINE 0 0 0 bond7 OFFLINE 0 0 0 bond8 OFFLINE 0 0 0 bond9 OFFLINE 0 0 0 bond10 OFFLINE 0 0 0 bond11 OFFLINE 0 0 0 Slot RealDevice Status Interface LinkState LinkSpeed 1 top eth100600 DUPLEX UP LINK 1000Mb s FD bottom eth100600 DUPLEX UP LINK 1000Mb s FD 2 top eth100601 DUPLEX UP LINK 1000Mb s FD bottom eth110601 DUPLEX UP LINK 1000Mb s FD 5 top eth100100 DUPLEX UP LINK 1000Mb ...

Page 104: ...ing command to stop the bonding interfaces corresponding to the slot number slot vndctl down slot 2 Run the following command to delete the bonding interfaces corresponding to the slot number slot vndctl del slot 2 6 Using Shared Directory with Samba Add directio option to mount command when you use the share of Windows or Samba of Unix OS Example of mount command mount t cifs machine name share n...

Page 105: ...onf can result in failure to start up the X Window System in the worst case When you make a backup file use a different file name for the backup since the file name etc X11 xorg conf backup is used by the system 2 Modify the following configuration in xorg conf In the figure below the resolution is set to 1024x768 refresh rate is set to 70Hz and the number of colors is set to 16bpp Changing the nu...

Page 106: ...s the following service programs in addition to the dedicated drivers Service program name kdump ft dump_helper ft firstboot ft retrieveChipsetDumps network snmpd rpcbind ESMntserver ESMamvmain ESMftreport ESMcmn ESMfilesys ESMIS ESMps ntagent Important The programs listed in Service program name are necessary for the server operation Do not stop these services ...

Page 107: ...thin the warranty period 5 1 Before Starting Work 5 1 1 Safety precautions Observe the following notes to install or remove optional devices safely and properly WARNING Be sure to observe the following precautions to use the server safety Failure to observe the precautions may cause death or serious injury For details refer to Safety precautions in Precautions for Use Do not disassemble repair or ...

Page 108: ... the server Wear anti static shoes to work with the server Take off any metal accessories you wear ring bracelet or wristwatch before working with the server Handling of components Keep any component in an anti static bag until you actually install it to the server Hold a component by its edge to avoid touching any terminals or parts To store or carry any component place it in an anti static bag 5...

Page 109: ...lling or removing the optional devices To remove the CPU IO module during the continuous operation disable the intended module place the module off line by using either of the following methods ft server utility of the NEC ESMPRO Agent NEC ESMPRO Manager from the management PC on the network After a new module is installed to the server enable the module using the ft server utility or the NEC ESMP...

Page 110: ...ives in 2 5 inch hard disk drive bay at front of the server DIMM Up to 256 GB 16 x 16 GB DIMMs can be installed After removing the CPU IO module install DIMMs in DIMM sockets on motherboard of the server Processor CPU Up to two CPUs can be installed in addition to standard CPU After removing the CPU IO module install CPU in CPUs sockets of the server PCI card Up to two cards can be installed on R3...

Page 111: ...air Contact your sales agent for hard disk drives optimum for your server The operation is executed on the created mirror volume with installed hard disk drive pairs such as slot 0 on CPU IO module 0 1 slot 1 on CPU IO module 0 1 slot 2 on CPU IO module 0 1 The OS is installed on the mirror volumes that consist of the hard disks in the slot 0 Slots to execute the mirroring process Empty slots in t...

Page 112: ... your system for upgrade before starting installing or removing options You must mount two HDDs that form dual disk configuration before starting the OS Tips You can install a hard disk drive without shutting down the OS In this case you can skip Step 1 Shutdown the OS and Step 8 Press the POWER switch to power on 1 Shut down the OS The system turns off automatically 2 Remove the front bezel 3 Ide...

Page 113: ...the lever hook touches the server frame Check the direction of the lever Insert the hard disk drive with the lever unlocked 7 Slowly close the lever When the lever is locked you will hear a click sound Important Be careful not to pinch your finger s between the lever and tray Note Check the hook of the lever is engaged with the frame 8 Press the POWER switch to power on 9 Install the front bezel 1...

Page 114: ...ur system for upgrade before starting installing or removing options 1 Shut down the OS The system turns off automatically 2 Remove the front bezel 3 Push the lever of the hard disk to unlock the drive and pull the handle toward you 4 Hold the handle and hard disk drive to pull them off 5 Install the dummy tray in an empty tray according to procedures described in Chapter 2 5 3 1 Installing 2 5 in...

Page 115: ...d disk drive fails the DISK ACCESS LED on the hard disk drive s handle lights amber 2 Remove the failed hard disk according to Chapter 2 1 2 Replacing Failed Hard Disk Drives and 5 3 2 Removing 2 5 inch Hard Disk Drive 3 Follow the steps in Chapter 2 5 3 1 Installing 2 5 inch Hard Disk Drive to install a new hard disk drive Note The hard disk drive to be installed for replacement must have the sam...

Page 116: ...O module Removing the module being operating may cause unexpected trouble Use the management software e g ft server utility or NEC ESMPRO Manager to isolate the module to be removed so that the module is removed when it is stopped without fail Then remove the relevant module after verifying the Status LED on the CPU IO module See Chapter 1 6 1 Error Messages by LED Indication for details of the St...

Page 117: ...e CPU IO module 1 Stop the CPU IO module you want to remove To this end use the ft server utility of the NEC ESMPRO Agent installed to your server or the Information of server state constitution of the NEC ESMPRO Manager For the detailed procedure see Chapter 1 4 Maintenance of the Server NEC ESMPRO Manager Select ft System CPU Module CPU Module to be removed Maintenance Bring Up Bring Down Bring ...

Page 118: ...he status of the CPU IO module and the IO module PCI module are Removed Tips When removing CPU IO module 0 select Stop for CPU module ID 0 and PCI module ID 10 2 Remove the front bezel 3 Disconnect the power cord of a module to be removed The stopper will go down when you disconnect the cable Note Check whether the stopper goes down after disconnecting the power cord If you disconnect the cable an...

Page 119: ...connected If any cables are connected keep a record of where the cables are connected and disconnect all cables from the module you are going to remove Tips If you cannot disconnect the LAN cable easily disconnect while pressing the latch with a slotted screwdriver 5 Hold the black levers of the CPU IO module and pull it off Pull it off until it is locked and stopped Important Do not hold part oth...

Page 120: ... way and cannot be pulled out Lower the lock on the side of CPU IO module to unlock it and then pull it out 7 Pull out the CPU IO module gently and carefully and place it on a flat and sturdy table Avoid the dusty or humid place This allows you to access the devices in the CPU IO module For more information on how to handle these devices see the associated sections Lock ...

Page 121: ...aces the back of the rack and engage the guides of the module and chassis and insert it slowly 2 Push up the black levers placed on the left and right sides of the front of the CPU IO module and fasten them with screws Important Secure the handle with the screws If it is not secured by the screws the operation of the CPU IO module will be unstable In some system statuses or settings auto start up ...

Page 122: ...o touch the metal frame of the server to discharge static electricity from your body before handling the DIMM Do not touch the DIMM terminals or onboard parts with a bare hand or place the DIMM directly on the desk Make sure to use the DIMM authorized by NEC Installing a third party DIMM may cause a failure of the DIMM as well as the server Repair of the server due to failures or damage resulted f...

Page 123: ...all DIMM No of CPUs Capacity GB 1 2 3 4 8 7 6 5 9 10 11 12 16 15 14 13 1 4 4 8 4 4 12 4 4 4 16 4 4 4 4 20 4 4 4 4 4 24 4 4 4 4 4 4 28 4 4 4 4 4 4 4 32 4 4 4 4 4 4 4 4 32 8 8 8 8 48 8 4 8 4 4 8 4 8 64 8 8 8 8 8 8 8 8 64 16 16 16 16 96 16 8 16 8 8 16 8 16 128 16 16 16 16 16 16 16 16 2 4 4 8 4 4 12 4 4 4 16 4 4 4 4 24 4 4 4 4 4 4 32 4 4 4 4 4 4 4 4 40 4 4 4 4 4 4 4 4 4 4 48 4 4 4 4 4 4 4 4 4 4 4 4 56...

Page 124: ...ollow the procedure below to install the DIMM 1 Shut down OS The sever turns off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove three screws two on the front and one on the rear and remove the top cover of the CPU IO module 5 Open the cable clamp of air duct ...

Page 125: ...ng and Upgrading the System 6 Disconnect cables 7 Remove the air duct 8 Locate the socket you are mounting the DIMM 9 Remove the dummy memory module by opening the levers on both sides of the DIMM slot Important Keep and store the removed dummy memory module with care Dummy memory module DIMM socket Air duct ...

Page 126: ...M The terminal of the DIMM has a cutout to prevent incorrect insertion 11 Attach the air duct cable and cable clamp 12 Place the top cover of the CPU IO module and secure it with three screws 13 See Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 14 Connect the power cords 15 Press the POWER switch to power on the server 16 Verify that POST displays no error message If POST ...

Page 127: ...move the DIMM Important At least one DIMM is required to operate the server 1 Shutdown OS The system turns off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove three screws two on the front and one on the rear and remove the top cover of the CPU IO module 5 Open the cable clamp of air duct ...

Page 128: ...uide Linux 128 Chapter 2 Configuring and Upgrading the System 6 Disconnect cables 7 Remove the air duct 8 Open the levers attached on both sides of the socket of the DIMM to be removed It will be unlocked and the DIMM can be removed 9 Attach the dummy memory module Air duct ...

Page 129: ...h to power on the server 15 Verify that POST displays no error message If POST displays an error message write it down and see the POST error message list in Chapter 1 6 2 POST Error Message 5 5 3 Replacing DIMM Follow the procedure below to replace a failed DIMM 1 Identify the failed DIMM by viewing the memory slot error LED 2 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO ...

Page 130: ...ng the CPU Do not touch the CPU terminals or onboard parts with a bare hand or place the CPU directly on a desk Make sure to use the CPU specified by NEC Installing a third party CPU may cause a failure of the CPU as well as the server Repairing the server due to failures or damage resulting from these products will be charged even if it is under guarantee Before adding or removing a CPU power off...

Page 131: ...s from the outlets 3 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove the air duct according to Chapter 2 5 5 2 Removing DIMM 5 Verify the location of the CPU socket 6 Remove four screws that secure the dummy heat sink Remove the dummy heat sink Important Keep and store the removed dummy heat sink and four screws with care 7 Remove the protective cover from pro...

Page 132: ... stops 10 Lift the plate 11 Place the CPU on the socket gently and carefully For easy installation hold edges of CPU with your thumb and index fingers so that the notch is aligned with the key on the CPU socket Important Be sure to hold the CPU only at the edges Pay attention not to touch the bottom of the CPU pin section Note Insert the CPU while aligning the notch on the processor with the key o...

Page 133: ... the System 12 After pressing the CPU softly against the socket and close the plate 13 Fix the CPU by pushing down the lever marked with 14 Fix the CPU by pushing down the lever marked with 15 Place the heat sink on the CPU Important Do not touch the cooling sheet that is attached on the back of the heat sink with your hand ...

Page 134: ... heat sink is attached to the CPU socket in parallel then tighten the screws diagonally 17 Install the air duct according to Chapter 2 5 5 1 Installing DIMM 18 See Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 19 Connect the power cords 20 Press the POWER switch to power on the server 21 Verify that POST displays no error message If POST displays an error message write it ...

Page 135: ...Take the steps below to replace the failed CPU 1 Identify the failed CPU by viewing Event Log 2 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO Module 3 Install the new heat sink and CPU 4 See Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 5 Start the CPU IO module from NEC ESMPRO Manager or ft server utility ...

Page 136: ...he PCI card directly on the desk See Chapter 2 5 1 2 Anti static measures and Chapter 2 5 1 4 Preparing your system for upgrade before starting installing or removing options 5 7 1 Precautions Note the following to install or replace PCI card To make a dual PCI card configuration install the same type of board i e having the same specifications and performance to the same slot for each group When ...

Page 137: ...ame slot for each CPU IO module 0 1 2 Up to one card can be installed for each CPU IO module and up to two boards can be installed for each device List of option PCI cards and installable slots R320c M4 model N code Product name PCI 1 PCI 2 PCI 3 PCI 4 Remarks PCI slot performance PCIe 2 0 x4 lane PCIe 2 0 x8 lane Slot size Low Profile Full Height PCI card type x8 socket N8804 009 1000BASE T 2ch b...

Page 138: ...e board connector matches with the shape of the PCI card slot connector 1 Installing Low Profile PCI Card 1 Shut down the OS 2 The server is automatically powered off 3 Disconnect the power cords from the outlets 4 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO Module 5 Remove one screw that secures the stopper and remove the stopper 6 Verify the location of the CPU socket 7...

Page 139: ... 9 Install the stopper and secure it with one screw 10 See Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 11 Connect the power cords 12 Press the POWER switch to power on the server 13 Verify that POST displays no error message If POST displays an error message write it down and see the POST error message list in Chapter 1 6 2 POST Error Message ...

Page 140: ...connect the power cords from the outlets 3 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove one screw that secures the stopper and remove the stopper 5 Remove three screws that secure the PCI riser card and remove the PCI riser card from the motherboard 6 Remove one screw that secures the stopper and remove the stopper from the PCI riser Card 7 Verify the locat...

Page 141: ...2 Configuring and Upgrading the System 8 Remove the PCI bracket cover Important Keep and store the removed PCI bracket cover with care 9 Install a PCI card in a PCI slot 10 Install the stopper and secure it with one screw 11 Install PCI riser card on the motherboard and secure it with three screws ...

Page 142: ...alling CPU IO Module and install the CPU IO module 14 Connect the power cords 15 Press the POWER switch to power on the server 16 Verify that POST displays no error message If POST displays an error message write it down and see the POST error message list in Chapter 1 6 2 POST Error Message 5 7 3 Removing PCI Card To remove PCI card card follow the reverse procedure of the installation and instal...

Page 143: ...rd to be installed setting confirming access control by using control software such as iStorageManager 4 Remove the PCI bracket then remove the PCI card 5 Replace the board and secure it 6 See Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 7 Confirm that the PCI card is correctly recognized by POST and OS 8 Configure multi path according to Chapter 2 5 7 5 2 N8803 038 Fibre...

Page 144: ...I cards and installable slots in Chapter 2 5 7 1 Precautions Driver installation procedure Install N8804 009 1000BASE T 2ch board set or N8804 011 10GBASE T 1ch board set and restart the system After starting the system the driver will be installed automatically Configure duplex LAN See Chapter 2 2 Duplex LAN Configuration 2 N8803 038 Fibre Channel Board Set Slots to install optional PCI cards See...

Page 145: ...device and the partition mpathN is Nth LUN mpathNpM is Mth partition in mpathN 2 Run the following command to start path watch daemon multipathd chkconfig multipathd on etc init d multipathd start 3 Run the following command to check the path condition multipath ll The path condition of each dm mp device can be displayed Changing environment in running system Change partition Run fdisk command to ...

Page 146: ...stem BIOS settings and parameters 2 BMC Configuration Describes the BMC Configuration Utility in Off line Tool of the server 3 SAS Configuration Utility Describes the SAS Configuration Utility of the server 4 Flash FDD Describes the Flash FDD 5 Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to the server 6 EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3 7 NEC ESMPRO Describe...

Page 147: ...s at the bottom left of the screen Press F2 SETUP a different message may appear depending on the environment If you press F2 SETUP will start after POST and the Main menu appears You can also start SETUP by pressing F2 key while expanding option ROM 1 2 Parameter Descriptions The SETUP utility has the following six major menus Main Advanced Security Server Boot Save Exit These menus have submenus...

Page 148: ... password is set Administrator is displayed Memory Information Total Memory The total capacity of installed memory is displayed display only System Date WWW MM DD YYYY Set the system date System Time HH MM SS Set the system time Factory settings Tips Be sure to confirm that the date and time in the BIOS parameters are correctly configured Check the system clock monthly Additionally if you implemen...

Page 149: ...ppears For the menus that show a to their left select a menu and press the Enter key to display its submenu 1 Processor Configuration submenu From the Advanced menu select Processor Configuration and then press the Enter key to display the menu screen shown below For the menu that has on the left move the cursor to it and then press the Enter key to show its submenus ...

Page 150: ...isable Execute Disable Bit feature This option is displayed only when the installed processor supports this feature VT x Disabled Enabled Enable or disable Intel Virtualization Technology feature to virtualize processor Active Processor Cores All 1 8 Specify the number of cores to enable in each processor package The number of cores that can be specified depends on the processor installed Hyper Th...

Page 151: ...ocessor 1 or not is displayed Hyper Threading Supported Not Supported Whether the Hyper Threading Technology is supported or not on Processor 1 is displayed Processor 2 CPUID Number Not Installed ID of Processor 2 is displayed by a numerical value Not Installed indicates that no processor is installed in processor socket 2 Processor Type Type of Processor 2 is displayed Processor Speed Clock speed...

Page 152: ...the Advanced menu select Memory Configuration and then press the Enter key to display the menu screen shown below For the menu that has on the left move the cursor to it and then press the Enter key to show its submenus For details about the options see the table below Option Parameter Descriptions Memory Information Factory settings ...

Page 153: ...Parameter Descriptions Total Memory The physical capacity of installed memory is displayed Available under 4GB Memory capacity available in an area under 4 GB is displayed CPU1_DIMM1 8 Status CPU2_DIMM9 16 Status Number Not Present Capacity and status of each DIMM is displayed Number indicates memory capacity and DIMM is working normally Not Present Indicates no DIMM is installed Factory settings ...

Page 154: ...M Scan Disabled Enabled Enable or disable the option ROM SCAN for onboard SAS LANX Option ROM Scan Disabled PXE Boot iSCSI Boot Enable or disable the option ROM SCAN for onboard LAN R320c M4 X 1 2 3 4 R320c E4 X 1 2 PCI Slot X Option ROM Disabled Enabled Enable or disable the option ROM on each PCI slot R320c M4 X 1 2 3 4 R320c E4 X 1 2 Factory settings Note For a RAID Controller LAN card network ...

Page 155: ...bout the options see the table below Option Parameter Descriptions HPET Disabled Enabled Enable or disable the High Precision Event Timer This feature may not be supported depending on OS Wake On LAN PME Disabled Enabled Enable or disable the feature that remotely powers on the server through a network Factory settings Important The menu for VT d and I OAT may be displayed depending on your server...

Page 156: ...vanced menu select USB Configuration and then press the Enter key to display the menu screen shown below For details about the options see the table below Option Parameter Descriptions Device Reset Timeout 10 sec 20 sec 30 sec 40 sec Specify the timeout period when Start Unit command is issued to USB Mass Storage Device Factory settings ...

Page 157: ...res 6 Serial Port Configuration submenu From the Advanced menu select Serial Port Configuration and then press the Enter key to display the menu screen shown below From BIOS Redirection Port select Serial Port A or Serial Port B and then press the Enter key to display the menu screen shown below ...

Page 158: ... port B Serial B Interrupt IRQ 4 IRQ 3 Specify the interrupt for serial port B Console Redirection Settings BIOS Redirection Port Disabled Serial Port A Serial Port B Enable or disable the console redirection feature for the specified serial port Specifying Serial Port A or Serial Port B allows direct connection via terminal unit such as NEC ESMPRO Manager and options for connection shown below ar...

Page 159: ...s Select Administrator Password or User Password and then press the Enter key to display the screen where you can register change the password Tips User Password cannot be set without setting Administrator Password Do not set any password before installing OS If you have forgotten any password contact the store where you purchased the product or your maintenance service company If you clear the pa...

Page 160: ...ted by administrative right If no password is set SETUP starts with administrative right User Password Up to 20 alphanumeric characters When the Enter key is pressed the password entry screen to set user right is displayed With this password access to SETUP menus is limited The user password can be set when SETUP is started by administrative right or user right Security Configuration Password On B...

Page 161: ...Enumeration Monitoring Timeout 60 180 1200 Specify the timeout period for PCI device scan Unit second Option ROM Scan Monitoring Disabled Enabled Enable or disable the feature to monitor option ROM scan Option ROM Scan Monitoring Timeout 60 300 1200 Specify the timeout period for option ROM scan Unit second OS Boot Monitoring Disabled Enabled Enable or disable the feature to monitor OS boot up If ...

Page 162: ...and CPU IO modules of both systems are installed 180 seconds at longest Power On Delay Time 50 600 Specify the DC power on delay time when Power On or Last State is selected for AC LINK Unit second Factory settings The table below shows the operation of DC power when the AC power is turned off once and then back on in accordance with the AC LINK setting System status before AC power was turned off...

Page 163: ...rd is displayed System Part Number The part number of the system is displayed System Serial Number The serial number of the system is displayed Chassis Part Number The part number of chassis is displayed Chassis Serial Number The serial number of chassis is displayed BMC Device ID The device ID of BMC is displayed BMC Device Revision The revision of BMC is displayed BMC Firmware Revision The firmw...

Page 164: ...he cursor to Event Log Configuration and then press the Enter key to show its submenu For details about the options see the table below Option Parameter Descriptions Clear Online Event Logs Press the Enter key then select Yes to clear event logs of active module Clear Offline Event Logs Press the Enter key then select Yes to clear event logs of standby module ...

Page 165: ...ution are displayed instead of the logo If BIOS Redirection Port is enabled this option is shown as Unavailable and inaccessible run with Disabled state automatically Bootup NumLock State On Off Enable or disable NumLock feature of keyboard Setup Prompt Timeout Number Specify the time until the F2 is pressed to launch SETUP Boot Option Priorities Boot Option 1 These items display the priority of b...

Page 166: ...device using the keys and change the priority using the keys Tips If a bootable device is newly connected the priority lowest in its BBS Priorities is assigned to that device If a bootable device is disconnected from the server the relevant device is removed from BBS Priorities When Load Setup Defaults is executed on Save Exit menu the Boot Option and BBS Priorities are changed as follows Boot Opt...

Page 167: ...he SETUP utility closes without saving the changes in NVRAM The setting at startup of SETUP utility is retained After the SETUP utility closes the system automatically reboots c Save Changes Changes are saved in NVRAM d Discard Changes The changes are discarded and the settings are reset to the one at startup of SETUP utility e Load Setup Defaults This option resets all values in the SETUP utility...

Page 168: ...ols The server has the following offline tools Off line Maintenance Utility Use this tool when maintaining the server BMC Configuration Use this tool when setting system configuration information to BMC This section describes the features of BMC Configuration 2 1 2 Starting BMC Configuration When the server starts press F4 key to display Offline Tools menu and select BMC Configuration on the menu ...

Page 169: ...nfiguration information to BMC If you select OK after you change the values the set values are applied to BMC See 2 2 2 Setting BMC Configuration for details b BMC Initialization You can restore the BMC Configuration information to the default value except for some items Executing this item initializes both CPU IO modules 0 and 1 See 2 2 3 Initializing BMC for details c BMC Reset CPU IO module X Y...

Page 170: ...nt and services of BMC LAN of CPU IO module X X 0 or 1 and change parameter setting Only the module that is installed appears on this menu See 2 2 2 a Network for details b User Management You can manage users who use BMC See b User Management for details c Mail Alert You can view E mail alert issued from BMC and change parameter setting See c Mail Alert for details d SNMP Alert You can view SNMP ...

Page 171: ... Duplex at speed of 100 Mbps 10Mbps Full Connecting by Full Duplex at speed of 10 Mbps 10Mbps Half Connecting by Half Duplex at speed of 10 Mbps Auto Negotiation BMC MAC Address MAC Address of BMC is displayed DHCP Determine whether to dynamically obtain an IP address from a DHCP server If the item is set to Enable and applied BMC set the value IP Address Subnet Mask and Default Gateway obtained f...

Page 172: ...e is specified for subnet mask an error message is displayed and setting is disabled 2 Can be changed only when DHCP is set to Disable 3 Can be changed only when DHCP is set to Enable 4 Host Name should be within 63 characters Acceptable characters are alphanumeric hyphen underscore _ and period 5 Host Name and Domain Name should be within total of 255 characters Acceptable characters are alphanum...

Page 173: ...ser 4 Administrator Operator User Administrator Active Directory Property Active Directory Authentication Enable or disable Active Directory authentication Disable User Domain Name Specify the user domain name 5 6 Blank Timeout Specify timeout period for connection with Domain Controller 5 120 Domain Controller Server1 Enable or disable Domain Controller 1 5 7 Enable Server Address1 Specify IP add...

Page 174: ...9 ASCII characters excluding blank quotation ampersand question mark equal sign and can be used 4 Privileges are defined as follows Administrator User who has administrator right All operations are allowed Operator User who can operate the machine Session management license registration remote KVM media configuration and update are not allowed User General user Viewing IPMI information only is all...

Page 175: ...l Address Specify the mail address of To 1 2 3 Blank To 2 Select Enable Disable of To 2 1 Disable To 2 E Mail Address Specify the mail address of To 2 2 3 Blank To 3 Select Enable Disable of To 3 1 Disable To 3 E Mail Address Specify the mail address of To 3 2 3 Blank From Specify the mail address of From 3 Blank Reply To Specify the mail address of Reply To 3 Blank Subject Specify the Subject 4 B...

Page 176: ...nding an alert by mail 10 1 When Mail Alert is enabled at least one addresses should be enabled 2 Can be specified only when To X is set to Enable 3 Up to 255 characters including alphanumeric hyphen underscore period and at mark can be used 4 Up to 63 alphanumeric characters excluding and can be used 5 Up to 255 alphanumeric characters hyphen and period can be used for full domain name or IP addr...

Page 177: ... Address2 Specify the IP Address of secondary receiver 5 0 0 0 0 Alert Receiver3 Enable or disable tertiary receiver 4 Disable IP Address3 Specify the IP Address of tertiary receiver 5 0 0 0 0 Alert Level Alert Level Specify the kind of event to alert Error Warning Error When Error is detected in each sensor type the alert is sent to the checked address Error Warning When Error or Warning is detec...

Page 178: ... to indicate coordinate when moving mouse cursor Relative Absolute Relative Keyboard Language Select a keyboard language Japanese JP English US French FR German DE English US Remote Media Encryption Enable or disable encryption Enable Remote CD DVD No Encryption Specify the port number of remote CD DVD port when encryption is disabled 1 5120 Remote USB Memory No Encryption Display the port number ...

Page 179: ...he Authentication Key 4 5 Guest Redirection Enable or disable Redirection feature 4 6 Enable 1 When this item is changed to from Overwrite oldest SEL all log records in the SEL Repository are cleared 2 Disabling Platform Event Filter also disables SNMP alert 3 When BMC can be managed directly from NEC ESMPRO Manager Ver 5 4 or later this item must be set to Enable If it is set to Enable Authentica...

Page 180: ...zation ESC key Aborts processing and returns to Main menu Enter key Initializes BMC configuration settings and restores the default value except for some items After initialization it takes about one minute to restart BMC 2 2 4 Resetting BMC If you select BMC Reset CPU IO module X on Main menu the confirmation message as show below appears Only the CPU IO module installed in the server appears on ...

Page 181: ... side When you configure the CPU IO module of the secondary side first power off the server plug out and plug in the AC power cord of the primary side Then start the server The SAS Configuration Utility is used for physical formatting Do not change the settings on each utility menu as doing so causes failure and malfunction of this server 3 1 Starting the SAS Configuration utility Take the followi...

Page 182: ...ressing the Esc key until the Adapter List menu appears A message appears to prompt whether you want to quit the utility Select Discard changes and reboot from the menu and press the Enter key Are you sure you want to exit Cancel Exit Save changes and reboot Discard changes and reboot Exit the Configuration Utility and Reboot Tips You need not to select any other menu because no change is made on ...

Page 183: ...er off the server plug out and plug in the AC power cord of the primary side Then start the server The following describes how to execute physical formatting of hard disk drive 1 Press the Enter key on the Adapter List menu Adapter Properties menu appears after a short while 2 Select SAS Topology and press the Enter key SAS Topology menu appears after a while 3 Select Direct Attach Device and pres...

Page 184: ...cute physical formatting and press the D key while pressing the Alt key Device Properties menu appears after a while 5 Select Format and press the Enter key Device Format menu appears after a while 6 Press the F key to start formatting After the completion of formatting the following message appears Press any key to display Device Properties menu ...

Page 185: ...ely careful not to lose Flash FDD or have it stolen If Flash FDD is lost stolen misappropriated or fraudulently obtained there is a risk of leaking confidential information to a third party NEC assumes no responsibility for damages caused by leaking confidential information in this way The status of the write protection switch of the Flash FDD is the one before it is connected to this server There...

Page 186: ...rong force to Flash FDD Do not place Flash FDD in an area directly exposed to sunlight or near a heater Do not handle Flash FDD while eating drinking or smoking Also avoid contact with thinner alcohol or other corrosive substances Be careful when connecting the Flash FDD to the server Do not relocate the server with Flash FDD connected to USB connector Remove Flash FDD from the server when not in ...

Page 187: ...start the system Cycle the power of server or press Ctrl Alt Delete keys Boot Selection Menu shown in Chapter 2 5 2 Menus of EXPRESSBUILDER 1 Boot Selection Menu appears 5 2 Menus of EXPRESSBUILDER EXPRESSBUILDER is operated by using onscreen menus 1 Boot Selection Menu When EXPRESSBUILDER starts from DVD the following menu appears Use the upper and lower arrow keys to move the cursor and then pre...

Page 188: ...e or keyboard The following menus are included a Setup Do not select this menu because it is unavailable on Linux model b Utilities Starts a utility provided by EXPRESSBUILDER See Chapter 3 5 3 Utilities Provided by EXPRESSBUILDER for details c Versions Displays software and driver versions in EXPRESSBUILDER d Exit Select this menu to close EXPRESSBUILDER ...

Page 189: ...e Reader is needed to view or print manuals of PDF format Integrated Installation You can easily install Starter Pack or NEC ESMPRO using this feature Log on the system with the built in Administrator to use this feature 5 3 Utilities Provided by EXPRESSBUILDER The following utilities can be started when choosing Utilities from Home Menu File execution Directly runs an external utility on removabl...

Page 190: ...e and voltage Connecting the management LAN port to your network enables you to do the following from a remote site through a web browser and SSH client Managing the server Operating keyboard video and mouse KVM from a remote console Accessing a CD ROM DVD ROM floppy disk ISO image or USB flash drive in a remote console To actualize these features virtual USB mass storage Remote FD Remote CD DVD R...

Page 191: ...Agent Linux see NEC ESMPRO Agent User s Guide Linux stored in ft Server Control Software Install CD 7 2 NEC ESMPRO Manager NEC ESMPRO Manager remotely controls and monitors the server hardware To use these features install the bundled software such as NEC ESMPRO Agent on the server See NEC ESMPRO Manager Installation Guide or online help of NEC ESMPRO for details ...

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