8. Troubleshooting
Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
110
Chapter 1 Maintenance
[?]
Error logs are recorded while in maintenance operation:
While in maintenance operation, such as detaching a PCI module, the following events may be
recorded. These logs show that the PCI module was detached.
This does not affect the system operation.
Source: PlugPlayManager
Type: Error
Event ID:
12
Description: The device ‘XXX’ disappeared from the system without first being prepared for
removal.
[?]
Error logs are recorded while dumping memory:
If DUMP process starts with DUMP switch or system clash, there is a possibility that the
following log is registered on the system event log after reboot.
Source: srabid
Type: error
ID: 4096
Description: CpuBoard dump, to file [
file path
], has failed because the CpuBoard is not holding a
valid memory dump image (0xd)
If the following log is registered on the system event log after reboot, DUMP process saves the
DUMP file on the HDD. (Please ignore the above log.)
Source: Microsoft-Windows-WER-SystemErrorReporting
Type: error
ID: 1001
Description: The computer has rebooted from a bugcheck. The bugcheck was:
[XXX]([XXX],[XXX],[XXX],[XXX]).
A dump was saved in: [file path name].
(XXX depends on condition.)
[?]
ftSysMad is recorded in System Event Log:
If performance counter registry information is cracked by unexpected shutdown, the following
log may be recorded as an application log. Execute a command (lodctr /R) to recover the
registry information and then activate the services recorded in the event log. You need not
operate any hardware.
Source: ftSysMad
Type: error
ID: 11704
Description: Service xxx has stopped due to unexpected COM exception.
Microsoft performance counter database may be corrupt.
Please run lodctr /R to recover.
（
xxx is a name of service that is stopping.
）
Summary of Contents for Express5800/R310e-E4
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