NEC EXPRESS5800/140He Service Manual Download

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125

Troubleshooting

When a fault occurs, it is indicated in several ways.

Take the proper action against a fault depending on each of the indications.

"Troubleshooting" in the User's Guide of the Server includes check lists on faults. See the
checklists to help you.

Take the action described in the item related to the fault that occurred, if any.

8.1

Error LED Indications

When an hardware error occurs, some of the LEDs on the front panel and/or devices light or blink
amber. Replace the device in which the error occurs following the description in section 4.3.

8.2

Locations of Devices Apperaing in Error Messages

The locations of installed devices appearing in error messages are as follows:

Summary of Contents for EXPRESS5800/140He

Page 1: ...Nec coF S e r v i c e G u i d e EXPRESS5800 140He EXPRESS5800 140Rd 4 ...

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Page 3: ...rms of the Warranty Statement accompanying each product However actual performance of each product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Computers To allow fo...

Page 4: ...This page is intentionally left blank ...

Page 5: ...ating hazardous levels The terms are defined to have the following meanings WARNING Indicates the presence of a hazard that may result in death or serious personal injury CAUTION Indicates the presence of a hazard that may cause minor personal injury including burns or property damage Precautions and notices against hazards are presented with one of the following three symbols The individual symbo...

Page 6: ...ire Indicates a general notice or warning that cannot be specifically identified Prohibited Actions Indicates a general prohibited action that cannot be specifically identified Do not disassemble repair or modify the server Otherwise an electric shock or fire may be caused Mandatory Action Unplug the power cord of the server Otherwise an electric shock or fire may be caused Indicates a mandatory a...

Page 7: ...ation on the place where the server should be installed and the earthquake resistant construction for the rack refer to the manual attached to the rack Always install the server on a rack conforming to the relevant standard Install the server on a rack conforming to the EIA standard for the server to be used Do not use the server with installed on any other rack than standard EIA 19 inch rack or w...

Page 8: ...as far as it goes Heat generation resulting from a halfway inserted power plug imperfect contact may cause a fire Heat will also be generated if condensation is formed on dusty blades of the halfway inserted plug increasing the possibility of fire Use the authorized power cord only Use only the power cord that comes with the server Use of an unauthorized power cord may cause a fire when the electr...

Page 9: ...o result in personal injury Do not install components on the rack cabinet only by a single person More than one person is required to install parts including the doors and trays for the rack Failure to follow this instruction may cause some parts to fall to be broken and or to result in personal injury Do not leave more than one device being pulled out from the rack Pulling out more than one devic...

Page 10: ...elerating corrosion ex sulfur sodium chloride or conductive metals There is a risk of a fire due to corrosion and shorts of an internal printed board Do not install the server in any place other than specified Do not install the server in the following places or any place other than specified in this manual Failure to follow this instruction may cause a fire a dusty place a place exposed to direct...

Page 11: ...nd NiMH batteries The server contains the lithium and NiMH batteries Do not remove the battery Placing the battery close to a fire or in the water may cause an explosion When the server does not operate appropriately due to the dead lithium and NiMH batteries replace only with the same or equivalent type described later in this manual Danger of an electric shock due to short circuit if the battery...

Page 12: ...f it starts thundering before you disconnect the all power plugs do not touch any part of the server including the cables Failure to follow this warning may cause a fire or an electric shock Keep animals away from the server Failure to follow this warning may cause a fire or an electric shock Do not place any object on top of the server An object placed on top of the server may fall down resulting...

Page 13: ... or their vicinity in the server to inform the user that a hazardous situation may arise when operating the server Do not intentionally remove or damage any of the labels If you find any labels totally partially removed or illegible due to damage replace them with new ones Tower Rack ...

Page 14: ...D G7HRK 31 1 6 7 SCSI BP 3HDD G7HRL 31 1 6 8 Front Panel 1 G7HMN 32 1 6 9 Front Panel 2 G7HMP 33 1 6 10 CD FD Board G7HMJ 34 1 6 11 Management LAN Board G7HTR 34 1 6 12 Power BP G7HMM 35 1 6 13 Additional SCSI BP G7HUP 36 1 7 Lamp Indications 37 1 7 1 POWER SLEEP Lamp 37 1 7 2 STATUS Lamp 38 1 7 3 DISK ACCESS Lamp 39 1 7 4 LAN1 LAN2 ACCESS Lamp 39 1 7 5 UID Lamp 40 1 7 6 PCI Slot Lamps 41 1 8 Cabl...

Page 15: ...lacement of CD ROM Drive CD FD Board or FD Drive on 140He Chassis 81 4 9 7 Replacement of Front Panel 83 4 10 Device Replacement 2 84 4 10 1 Removal or Installation of Rear Access Cover 84 4 10 2 Removal or Installation of Front Access Cover 85 4 10 3 Fan Replacement 86 4 10 4 Replacement of Power Cage or Power BP 89 4 10 5 Replacement of Management LAN Board or I O Board 93 4 10 6 Replacement of ...

Page 16: ...tion Utility 139 8 6 Error Messages in Remote Management 140 9 Other Notes Restrictions 148 10 Saving Restoring Product Information when Replacing the I O Board 149 10 1 Overview 149 10 2 Restoration Procedure 1 Backup and Restoration 149 10 2 1 Overview 149 10 2 2 Requirements 149 10 2 3 Details 150 10 3 Restoration Procedure 2 With No Backup Copy 154 10 3 1 Overview 154 10 3 2 Requirement 154 10...

Page 17: ...d 4 XMP 3 33G 8 Potomac 3 0GHz 667 8M 1 MEM 1G 512MB MEMx2 Diskless Gibson P 140Rd 4 Express5800 140Rd 4 XMP 3 33G 8 Potomac 3 33GHz 667 8M 1 MEM 1G 512MB MEMx2 Diskless Gibson P 140He Express5800 140He XMP 3 33G 8 Potomac 2 83GHz 667 8M 1 MEM 1G 512MB MEMx2 Diskless Gibson P 140He Express5800 140He XMP 3 33G 8 Potomac 3 0GHz 667 8M 1 MEM 1G 512MB MEMx2 Diskless Gibson P 140He Express5800 140He XM...

Page 18: ... falling server The server weighs approximately 36 kg 47 kg at the maximum 1 3 Overview of Gibson C 140He Gibson P 140He Gibson Px 140He 4 sockets Server Tower model 7U Can be changed to rack mount type by using the rack conversion kit CAUTION At least four persons are required to install or remove the server to from the rack to prevent a personal injury due to falling server The server weighs app...

Page 19: ... None Maximum Internal 300GB or more x 5 2 HDD HotPlug Supported HDD SCSI Ultra320 10K 15Krpm SCA2 2 10Krpm Alliance Carrier When the media bay is installed HDD x 3 max Single unit Ultra320 SCSI x 2ch SCSI I F On Board RAID Internal Standard On Board External Option 3 Disk Array No of cards 4 max 3 N8103 81 90 supported LAN Standard 1000 100 10Base T x 2 100 10Base T Management LAN On Board Remote...

Page 20: ...lusive use with the front serial port The rear serial port is the factory default RAS IPMI supported Power supply 700W x 2 2 Two units are factory installed Redundant power supply Hot Swappable AC power redundant configuration with maximum of four units Redundant fan Hot Swappable Front Power Sleep Reset Dump UID Switch Rear None Security key Provided Front Power Sleep System Status HDD LAN Link A...

Page 21: ... None Maximum Internal 300GB or more x 13 2 HDD HotPlug Supported HDD SCSI Ultra320 10K 15Krpm SCA2 2 10Krpm Alliance Carrier When optional HDD cage is installed Single unit Ultra320 SCSI x 2ch SCSI I F OnBoard RAID Internal Standard On Board External Optional 3 Disk Array No of cards 4 max 3 N8103 81 90 supported LAN Standard 1000 100 10Base T x 2 100 10Base T Management LAN On Board Remote Wake ...

Page 22: ... use with the front serial port The rear serial port is the factory default RAS IPMI supported Power supply 700W x 3 1 Three units are factory installed Redundant power supply Hot Swappable Redundant fan Hot Swappable Front Power Sleep Reset Dump UID Switch Rear None Security key Provided Front Power Sleep System Status HDD LAN Link Act x 2 UID Attention Processor MEM IO PSU FAN TEMP LED Rear LAN ...

Page 23: ...d None Maximum Internal 300GB or more x 5 2 HDD HotPlug Supported HDD SCSI Ultra320 10K 15Krpm SCA2 2 10Krpm Alliance Carrier When the media bay is installed HDD x 3 max Single unit Ultra320 SCSI x 2ch SCSI I F On Board RAID Internal Standard On Board External Option 3 Disk Array No of cards 4 max 3 N8103 81 90 supported LAN Standard 1000 100 10Base T x 2 100 10Base T Management LAN On Board Remot...

Page 24: ...sive use with the front serial port The rear serial port is the factory default RAS IPMI supported Power supply 700W x 2 2 Two units are factory installed Redundant power supply Hot Swappable AC power redundant configuration with maximum of four units Redundant fan Hot Swappable Front Power Sleep Reset Dump UID Switch Rear None Security key Provided Front Power Sleep System Status HDD LAN Link Act...

Page 25: ...ced Standard None Maximum Internal 300GB or more x 13 2 HDD HotPlug Supported HDD SCSI Ultra320 10K 15Krpm SCA2 2 10Krpm Alliance Carrier When optional HDD cage is installed Single unit Ultra320 SCSI x 2ch SCSI I F OnBoard RAID Internal Standard On Board External Option 3 Disk Array No of cards 4 max 3 N8103 81 90 supported LAN Standard 1000 100 10Base T x 2 100 10Base T Management LAN On Board Re...

Page 26: ...e use with the front serial port The rear serial port is the factory default RAS IPMI supported Power supply 700W x 3 1 Three units are factory installed Redundant power supply Hot Swappable Redundant fan Hot Swappable Front Power Sleep Reset Dump UID Switch Rear None Security key Provided Front Power Sleep System Status HDD LAN Link Act x 2 UID Attention Processor MEM IO PSU FAN TEMP LED Rear LAN...

Page 27: ...ximum Internal 300GB or more x 5 2 HDD HotPlug Supported HDD SCSI Ultra320 10K 15Krpm SCA2 2 10Krpm Alliance Carrier When the media bay is installed HDD x 3 max Single unit Ultra320 SCSI x 2ch SCSI I F On Board RAID Internal Standard On Board External Option 3 Disk Array No of cards 4 max 3 N8103 81 90 supported LAN Standard 1000 100 10Base T x 2 100 10Base T Management LAN On Board Remote Wake UP...

Page 28: ...usive use with the front serial port The rear serial port is the factory default RAS IPMI supported Power supply 700W x 2 2 Two units are factory installed Redundant power supply Hot Swappable AC power redundant configuration with maximum of four units Redundant fan Hot Swappable Front Power Sleep Reset Dump UID Switch Rear None Security key Provided Front Power Sleep System Status HDD LAN Link Ac...

Page 29: ...ard None Maximum Internal 300GB or more x 13 2 HDD HotPlug Supported HDD SCSI Ultra320 10K 15Krpm SCA2 2 10Krpm Alliance Carrier When optional HDD cage is installed Single unit Ultra320 SCSI x 2ch SCSI I F OnBoard RAID Internal Standard On Board External Option 3 Disk Array No of cards 4 max 3 N8103 81 90 supported LAN Standard 1000 100 10Base T x 2 100 10Base T Management LAN On Board Remote Wake...

Page 30: ...e use with the front serial port The rear serial port is the factory default RAS IPMI supported Power supply 700W x 3 1 Three units are factory installed Redundant power supply Hot Swappable Redundant fan Hot Swappable Front Power Sleep Reset Dump UID Switch Rear None Security key Provided Front Power Sleep System Status HDD LAN Link Act x 2 UID Attention Processor MEM IO PSU FAN TEMP LED Rear LAN...

Page 31: ...d disk bay 3 5 inch device bay Additional hard disk drive slots 1 inch thick hard disk drives can be installed in this slot The number following the bold faced number indicates SCSI ID 3 Disk lamp green amber 4 Processor board 4 1 Board ejector 5 Memory board 5 1 Board ejector 5 2 POWER lamp 5 3 Attention lamp 5 4 Redundancy lamp 5 5 Attention switch 6 Additional memory board slot 1 1 1 2 1 3 2 4 ...

Page 32: ...e 3 5 inch hard disk bay contains additional hard disk slots 1 inch thick hard disk drives can be inserted into the slots The number following the bold faced character indicates the SCSI ID 4 Processor board 4 1 Processor board ejector 5 Memory board 5 1 Memory board ejector 5 2 Memory board Power lamp 5 3 Memory board Attention lamp 5 4 Memory board Redundancy lamp 5 5 Memory board Attention swit...

Page 33: ... off Pressing again the UID switch turns the lamp off 5 POWER SLEEP lamp green 6 STATUS lamp green amber 7 DISK ACCESS lamp green amber 8 LAN1 ACCESS lamp green 9 LAN2 ACCESS lamp green 10 UID lamp blue 11 Attention lamp 12 Processor board error lamp 13 Memory board error lamp 14 I O board error lamp 15 Power supply unit error lamp 16 FAN error lamp 17 Thermal error lamp 18 Dump switch The dump sw...

Page 34: ...ress x4 1 slot Can contain x8 board 32 bit 33MHz 2 slots 4 Additional PCI board slot Hot plug slot for optional PCI board PCI Express x8 2 slots 64 bit 100MHz PCI X 4 slots 5 PCI slot POWER lamp 6 PCI slot Fault lamp 7 PCI slot error lamp 8 I O board error lamp 9 Processor board error lamp 10 BMC error lamp 11 1000 100 10 lamp 12 LAN connector Used to connect with a network system on LAN The numbe...

Page 35: ...ector is connected with the display unit 18 Serial port B connector To be used exclusively with the serial port B connector on the front panel 19 Serial port A connector The serial port A connector is connected with a device having the serial interface The server can t directly be connected to a leased line through the connector 20 Keyboard connector Used to connect with the optional keyboard 21 M...

Page 36: ...er cord provided with the server 3 Additional PCI board slot Non hot plug slot for optional PCI board PCI Express x4 1 slot Can contain x8 board 32 bit 33MHz 2 slots 4 Additional PCI board slot Hot plug slot for optional PCI board PCI Express x8 2 slots 64 bit 100MHz PCI X 4 slots 5 PCI slot POWER lamp 6 PCI slot Fault lamp 7 PCI slot error lamp 2 1 2 1 3 1 4 1 1 3 4 5 6 7 8 9 10 11 11 12 1 12 2 1...

Page 37: ...er connectors are connected with devices accepting the USB interface 2 0 17 Monitor connector The monitor connector is connected with the display unit 18 Serial port B connector To be used exclusively with the serial port B connector on the front panel 19 Serial port A connector The serial port A connector is connected with a device having the serial interface The server can t directly be connecte...

Page 38: ... 22 Internal View 140Rd 4 1 Fan bay 2 Hot plug PCI slot 3 Non hot plug PCI slot 4 Power supply cage 1 2 3 4 ...

Page 39: ... 23 Internal View 140He 1 Power supply cage 2 Non hot plug PCI slot 3 Hot plug PCI slot 4 Fan bay 1 2 3 4 ...

Page 40: ... Configuration 140Rd 4 HDD 5 slot model PCI slot Power supply unit I O board Power BP Main board Connect board Front Panel 1 2 CD FD board Processor board Processor Memory board 3 5 inch disk bay Connect board Fan ...

Page 41: ... 25 140He same as 140Rd 4 plus the following 3 5 inch disk bay Optional hard disk bays 8 5 25 inch disk bays ...

Page 42: ...or 2 VRM 2 connector 3 HMZD connector To main Board 4 VRM 4connector 5 VRM 3 connector 6 Processor 3 VRM 3 error LED 7 Processor 3 Slot 8 Processor 4 VRM 4 error LED 9 Processor 4 Slot 10 Processor 2 Slot 11 Processor 2 VRM 2 error LED 12 Processor 1 VRM 1 error LED 13 Processor 1 Slot 3 1 2 4 5 13 10 9 7 6 8 11 12 ...

Page 43: ... 100 10Base TX 1 to 2 from top 9 USB connector 1 to 2 from top 10 VGA connector 11 Serial port B connector 12 Parallel connector 13 Serial port A connector 14 Keyboard Mouse connector Upper Mouse lower Keyboard 15 A BMC I F connector 16 Battery connector for RAID 17 DIMM connector for RAID 18 Connector for power BP 19 Connectors for fan box Upper right 1 Lower right 4 Upper middle 2 Lower middle 5...

Page 44: ... Fault lamp 14 PCI Slot 9 Power lamp 15 PCI Slot 9 error lamp 16 PCI Slot 8 error lamp 17 PCI Slot 8 Fault lamp 18 PCI Slot 7 error lamp 19 PCI Slot 7 Fault lamp 20 PCI Slot 6 error lamp 21 PCI Slot 5 error lamp 22 PCI Slot 5 Fault lamp 23 PCI Slot 4 error lamp 24 PCI Slot 4 Fault lamp 25 PCI Slot 3 error lamp 26 PCI Slot 2 error lamp 27 PCI Slot 1 error lamp 28 From top IO Board error lamp Proces...

Page 45: ... power connector 2 Connect Board connector 3 HMZD connector From Processor Board 4 Memory Slot 3 connector 5 Memory Slot 4 connector 6 HMZD connector rear From I O Board 7 Memory Slot 2 connector 8 Memory Slot 1 connector 9 Connect Board connector 9 1 2 3 8 7 6 5 4 ...

Page 46: ... lamp 7 MRL Switch 8 DIMM 2 error lamp 9 DIMM 1 error lamp 10 DIMM Slot 4 11 DIMM Slot 3 12 DIMM Slot 2 13 DIMM Slot 1 14 Card edge connector To Main Board 15 Switch to turn on DIMM slot error lamp 1 6 5 Connect Board G7HMK No Name No Name 1 Main BP connector To Main Board 2 SCSI BP connector To Main Board 1 2 2 14 9 10 11 12 13 3 4 5 6 7 8 1 15 ...

Page 47: ...ctor 10 Connect Board connector rear 11 Front Panel connector 12 HDD 1 lamp 13 HDD 1 connector ID 0 14 HDD 3 lamp 15 HDD 3 connector ID 2 16 HDD 5 lamp 17 HDD 5 connector ID 4 1 6 7 SCSI BP 3HDD G7HRL No Name No Name 1 Connect Board connector rear 2 Connector for devices rear 3 HDD 2 connector ID 1 4 HDD 2 lamp 5 CD FD Board connector 6 Connect Board connector rear 7 Front Panel connector 8 HDD 1 ...

Page 48: ... switch 2 Card edge for SCSI BP 3 Buzzer 4 UID switch 5 Sleep switch 6 Reset switch 7 Front Panel 2 connector 8 UID lamp 9 LAN2 access lamp 10 LAN1 access lamp 11 Disk access lamp 12 Status lamp 13 Power Sleep lamp 2 1 3 FRONT 6 5 4 8 9 10 11 12 13 7 REAR ...

Page 49: ...J45 2 USB connector 3 Clear switch 4 DUMP switch 5 Front Panel 1 connector 6 Thermal error lamp 7 FAN error lamp 8 Power unit error lamp 9 I O board error lamp 10 Memory board error lamp 11 Processor board error lamp 12 Attention lamp FRONT 1 2 3 4 REAR 5 6 7 8 9 10 11 12 ...

Page 50: ...J No Name No Name 1 CD ROM connector 2 FDD connector 3 SCSI BP connector 1 6 11 Management LAN Board G7HTR No Name No Name 1 ICMB 1 connector 2 ICMB 2 connector 3 Management LAN A BMC connector 4 I O Board connector 1 2 3 4 3 1 2 ...

Page 51: ... No Name 1 Open Sensor switch cable connector 2 PSU 1 connector 3 I O Board connector 4 PSU 2 connector 5 PSU 3 connector 6 PSU 4 connector 7 Jumper switch for identifying chassis type Short 140Rd 4 Rack Open 140He Tower 7 1 2 3 4 5 6 ...

Page 52: ...nnector ID 1 8 HDD 1 lamp 9 Power connector rear from Main Board 10 HDD 2 lamp 11 HDD 3 lamp 12 Power connector rear from Main Board 13 HDD 4 lamp 14 HDD 3 connector ID 2 15 HDD 4 connector ID 3 16 HDD 7 lamp 17 HDD 8 lamp 18 HDD 7 connector ID 10 19 HDD 8 connector ID 11 20 SCSI BP for 5 HDDs connector rear dedicated for 140He 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ...

Page 53: ...ter into the power saving mode blinks the POWER SLEEP lamp in green Pressing the SLEEP switch once again places the server back in the normal mode The power saving mode is only available when the OS supports the power saving feature such as Windows Server 2003 Windows 2000 Some OS s allow you to set the server to automatically turn in the power saving mode when no access is made to the server for ...

Page 54: ...STATUS lamp descriptions and actions to take 140Rd 4 140He NOTES If the server has the ESMPRO or Off line Maintenance Utility installed you can view the System Event Log SEL to identify the cause of a trouble To cycle power to the server shut down the server from the OS and reboot it if available If the shutdown from the OS is unavailable reset or execute the forced shut down or disconnect and con...

Page 55: ...sk drive error occurred To identify a failed hard disk drive see the lamps provided for each hard disk drive 140Rd 4 140He 1 7 4 LAN1 LAN2 ACCESS Lamp The LAN1 LAN2 ACCESS lamp is lit green when the server is connected to LAN The lamp blinks while the server is accessed through the LAN for packet transmission The value next to the icon indicates the number of the network port on the rear panel 140...

Page 56: ...ated on the front and rear of the server on The blue lamp allows you to locate the server you re working on Use the UID switch when the several servers are installed in the system Pressing the UID switch again turns off the UID lamp 140Rd 4 140He UID switch UID lamp UID switch UID lamp ...

Page 57: ... board the lamp goes off PCI Slot Fault Lamp If an error occurred on PCI board or the slot installed the PCI board this lamp lights in amber If the driver of a Hot Plug PCI board is stopped by Windows Server 2003 Windows 2000 for Hot Remove or Hot Replace the PCI slot fault lamp blinks in amber Refer to the User s Guide for PCI hot plug features See Chapter 4 for any other lamps PCI Slot Power Lam...

Page 58: ...SI 804 063107 5110 ULTRA320M CABLE 511 3 Power BP G7HMM_P6 Open Sensor Switch Signal 804 062937 0200 OPEN SENSOR CABLE 020 SCSI BP 5HDD Main Board IO board Power BP A BMC Board Processor board Memory board 2 1 CD FD board Power Module Power Module Power Module Option AC Power Module Option Memory board Option Memory board Option Memory board Option Open Sensor Switch 3 Connect board Connect board ...

Page 59: ...R CABLE 020 3 5 Device 4 IO Board G7HRH_P3 Terminated Signal SCSI Option 804 063223 001 SCSI 3CONN U320 L1 800 5 SCSI BP G7HRL_P20 3 5 Device Power 804 063224 027 3 5 POWER CABLE 027 SCSI BP 3HDD Main Board IO board Power BP A BMC Board Processor board Memory board 2 1 CD FD board Power Module Power Module Power Module Option AC Power Module Option Memory board Option Memory board Option Memory bo...

Page 60: ...ard Power BP A BMC Board Processor board Memory board 2 1 CD FD board Power Module Power Module Power Module AC Power Module Option Memory board Option Memory board Option Memory board Option Open Sensor Switch 3 Connect board Connect board CD R OM 5 25 inch Device 1 Terminator 4 5 5 25 inch Device 2 Additional SCSI BP 8HDD FDD 8 7 9 10 6 AC AC AC PCI DAC Option ...

Page 61: ...1 1400 5 Device 1 5 SCSI BP 5HDD G7HRK_P10 P11 5 Device 2 Power 804 062935 010 03 5 POWER CABLE 040 6 SCSI BP 8HDD G7HUP_P13 PCI disk array controller option Signal SCSI 804 063107 565 ULTRA320M CABLE 565 7 SCSI BP 5HDD G7HRK_P9 SCSI BP 8HDD G7HUP_P11 Signal 804 062902 115 BOX 10PIN CABLE SCSI BP 8HDD G7HUP_P10 8 Main Board G7HML_P25 SCSI BP 8HDD G7HUP_P12 Power 804 063225 001 SCSI BP POWER CABLE ...

Page 62: ...rd Processor board Memory board 2 1 CD FD board Power Module Power Module Power Module AC Power Module Option Memory board Option Memory board Option Memory board Option Open Sensor Switch 3 Connect board Connect board CD R OM 5 25 inch Device Terminator 6 5 5 25 inch Device Additional SCSI BP 5HDD PCI SCSI Option FDD 8 7 9 10 4 ...

Page 63: ...NN U320 L1 1400 5 Device 1 5 SCSI BP 5HDD G7HRK_P10 P11 5 Device 2 Power 804 062935 010 03 5 POWER CABLE 040 6 SCSI BP 8HDD G7HUP_P13 IO Board G7HRH_P3 Signal SCSI 804 063107 565 ULTRA320M CABLE 565 7 SCSI BP 5HDD G7HRK_P9 SCSI BP 8HDD G7HUP_P11 Signal 804 062902 115 BOX 10PIN CABLE SCSI BP 8HDD G7HUP_P10 8 Main Board G7HML_P25 SCSI BP 8HDD G7HUP_P12 Power 804 063225 001 SCSI BP POWER CABLE 100 9 ...

Page 64: ...r consumption Power factor 98 Temperature 10 to 35ºC Environmental conditions Humidity 20 to 80 RH No condensation 1 9 2 Gibson C 140He Gibson P 140He Gibson 140He Major classification Minor classification Standard Remarks Power source Single phase bipolar with ground terminal Voltage 100 127 Vac 10 200 240 Vac 10 Frequency 50Hz 1Hz or 60Hz 1Hz Input power Waveform distortion 10 Input current 18A ...

Page 65: ...k See Installation of Server on Rack in the User s Guide CAUTION At least three persons are required to install or remove the server to from the rack to prevent a personal injury due to falling server The server weighs approximately 36 kg 47 kg at the maximum ...

Page 66: ... 3 Installation or Removal of Option from Server For the installation or removal of an option from the Server see Installation of Option in Server in the User s Guide and the manual coming with the option ...

Page 67: ...a hardware error the new feature of the Server can indicate the defected location by lighting the proper one of the lamps installed on the front of the Server or boards See Section 4 3 for details The feature allows the defected location to be identified definitely 4 2 Routine Maintenance The table below lists the routine maintenance items No Working item Period Remarks 1 Cleaning of fans and inle...

Page 68: ...the error occurs The Status and error lamps except the fan error lamps can remain lit if the DC power is turned off Front Panel 140Rd 4 Front Panel 140He STATUS lamp Error lamps typical cause lamp From top Attention lamp Processor board error lamp Memory board error lamp I O board error lamp Power supply unit error lamp Fan error lamp Thermal error lamp STATUS lamp Error lamps typical cause lamp F...

Page 69: ...ps are installed on the rear face of the Server The BMC error lamp or a detailed cause lamp is also installed on the rear face of the Server From top I O board error lamp Processor board error lamp BMC error lamp From left I O board error lamp Processor board error lamp BMC error lamp ...

Page 70: ...rip A watchdog timer has timed out An uncorrectable memory error was detected A PCI system error occurred A PCI parity error occurred A processor bus error was detected Cycle power to the server If POST displays an error message take a note on the message and take an appropriate measure including parts replacement Unlit Memory dumping is requested Wait until memory dumping completes A thermal erro...

Page 71: ... the defected location cannot be identified automatically or several errors occur at more than one location the Attention lamp goes on umber The lamp is off in the normal operation status If the lamp lights check the log to identify the locations at which the errors occur 140Rd 4 140He Attention lamp ...

Page 72: ...ts amber when the Processor Board is defected The lamp is off in the normal operation status When the lamp goes on check the status of the Processor VRM Error lamps If any of the four lamps lights it means an error has occurred on the corresponding processor or VRM Processor board error lamp Processor VRM error lamps Processor board error lamp ...

Page 73: ... 57 Processor board error lamp Processor VRM error lamps Processor board error lamp REAR FRONT ...

Page 74: ...e DIMM slot error lamp ON switch on the defected Memory Board allows the relevant DIMM Slot Error Lamp to go on to identify the slot having the defected DIMM Before pressing the DIMM slot error lamp ON switch remove the Memory Board from the Server If the Memory Board is removed from the Server pressing the DIMM slot error lamp ON switch allows the relevant SIMM Slot Error lamp to go on 140Rd 4 14...

Page 75: ...of the Server If the BMC Error lamp lights umber replace the I O Board If any of the PCI Error lamps lights umber replace the PCI Board inserted to the slot having the lamp being on If the error lamp lights umber again in spite of clearing the lamp after the replacement replace the I O Board I O board error lamp I O board error lamp BMC error lamps PCI slot 1 error lamp PCI slot 2 error lamp PCI s...

Page 76: ... error lamp I O board error lamp PCI slot 1 error lamp PCI slot 2 error lamp PCI slot 3 error lamp PCI slot 4 error lamp PCI slot 5 error lamp PCI slot 6 error lamp PCI slot 7 error lamp PCI slot 8 error lamp PCI slot 9 error lamp ...

Page 77: ...hts amber an error occurs in the corresponding power unit Replace the power unit The Power Unit Error lamp is off in the normal operation status In the normal operation status the Power Unit lamp blinks green if a power cable is connected to the power unit and lights green if the power of the Server is turned on Power unit error lamp Power unit error lamps Power unit error lamps Power unit error l...

Page 78: ...mber The covers must be removed to check the Fan Error lamps within the Server or replace the defected fan See Chapter 4 for details 140Rd 4 140He The Fan Error lamps in the Server are located as shown in the figure below Fan error lamp FAN 1 FAN 2 FAN 3 FAN 4 FAN 5 FAN 6 FAN 1 error lamp FAN 4 error lamp FAN 5 error lamp FAN 2 error lamp FAN 3 error lamp FAN 6 error lamp REAR FAN 1 FAN 2 FAN 3 FA...

Page 79: ...he cause of the error is removed Press the Clear switch on the front panel to restart the Server Select Server Clear FRU LED in the BIOS SETUP and choose YES to restart the Server At the occurrence of a processor error select MAIN Processor Setting Processor Retest in the BIOS SETUP and choose YES to restart the Server At the occurrence of a memory error select MAIN Processor Setting Processor Ret...

Page 80: ...e replaced Indicating BIOS setup information The feature indicates the current BIOS setting values or outputs the values to a text file Indicating system information The feature indicates the information on the processor and or BIOS or outputs the information to a text file Managing system information The feature backs up saves the information and or settings specific for the customer system Witho...

Page 81: ...lePlus management software on OS Refer to the User s Guide or the online documentation of PowerConsolePlus found in EXPRESBUILDER Settings on option boards Setting of AC LINK in BIOS SETUP Information requiring no backup PKG information of FRU information including specification number COMP and serial number MAC address of onboard LAN Starting several utilities The following utilities installed in...

Page 82: ... and T D program to check whether a hardware error occurs or not Then any error indication appears on the display Figure 4 1 shows the flow of the troubleshooting based on the POST and T D program Power ON Run POST Error Suppose suspected package depending on message Run TeDoLi Replace the package Error Suppose suspected package depending on message Analyze log by ESMPRO etc Replace the package Lo...

Page 83: ...ition 4 7 POST Execution The POST is executed at the power on or reset operation If an error occurs the relevant error message appears on the display See Chapter 8 for the error messages 4 8 TeDoLi Execution Insert the attached EXPRESSBUILDER in the CD ROM drive to start it and select the system diagnosis from the menu to start TeDoLi Then perform proper operations following the menus appearing on...

Page 84: ...erver Do not remove the lithium Ni CD and or NiMH battery unnecessarily CAUTION Observe the following instructions to work with the server safely Do not lift the server by yourself Make sure to complete installation Do not install or remove the component with the cover being attached High temperature 4 9 1 Preparation before Replacement Prepare the following before a device replacement Take proper...

Page 85: ... while the power of the Server remains ON hot pluggable The following describes how to replace a Memory Board or DIMM in the normal or hot pluggable configuration In the redundant memory configuration the Redundancy lamp on the Memory Board goes on green when the power of the Server is turned on The figure shows the Server mounted on the 140Rd 4 chassis The Server on the 140He chassis is different...

Page 86: ...lease the lock of the ejectors and open them 5 Hold the ejectors and pull out the Memory Board from the Server 6 To replace a DIMM remove it from the Memory Board 7 Do the reverse procedure for the installation ...

Page 87: ...g the security key to remove the front bezel 2 Remove the memory slot cover on the front of the Server by removing the two captive screws 3 Press the Attention button on the Memory Board in which an error occurs with the Attention lamp lighting umber The Power lamp on the Memory Board goes off ...

Page 88: ...ou wait for a few minutes after the Power lamp goes off because any Memory Board is heated excessively during power distribution 5 Replace the Memory Board or DIMM and install the new or modified Memory Board in the Server 6 Press the Attention button on the installed Memory Board The Power lamp on the Memory Board blinks green and goes on after a while 7 Install the memory slot cover and the fron...

Page 89: ...ngitudinally The replacement procedure is the same for both servers except when specified otherwise 1 Release the lock on the front bezel by using the security key to remove the front bezel 2 Remove the memory slot cover on the front of the Server by removing the two captive screws 3 Remove the processor slot cover by removing 2 screws 4 Release the lock and open the left and right ejectors togeth...

Page 90: ...cause it is considerably heavy Hold the bottom of the board with both hands 6 Remove the processor heat sink or VRM from the board See the descriptions below for the removal procedures 7 To replace the processor board remove it from the processor board tray by removing the 12 screws 8 Do the reverse procedure for the installation ...

Page 91: ...her temperature and hardened at a lower temperature To allow the heat sink to be removed easily start the removal procedure as soon as possible after the power off of the Server Note on removal of screws 4 fixing heat sink After putting insulation seat such as insulation sponge on the Processor board to allow stable work Note on removal of heat sink The heat sink includes thin metallic plates Take...

Page 92: ... side for easy removal NOTE If the heat sink cannot be removed at all heat it with a dryer first Replacement of processor 1 Open the lever of the socket on which the processor is installed to its end completely 2 Remove the processor from the socket ...

Page 93: ...nk is removed from the processor once remove the thermal interface pasted on the processor and heat sink completely by using a plastic paddle or plate Then paste new thermal interface on the heat sink For replacement of processor board Use the new thermal interface attached to the processor board of a maintenance device For replacement of processor Use the new thermal interface attached to the pro...

Page 94: ...k has no specific front and rear sides 2 Fix the heat sink by using the screws 4 with the heat sink pressed downward by a hand Replacement of VRM 1 Open the left and right levers on the VRM socket together to their ends and pull out the VRM directly above 2 Install the VRM in the reverse procedure ...

Page 95: ... subsection for the replacement of these devices installed in the Server on the 140He chassis 1 Release the lock on the front bezel by using the security key to remove the front bezel 2 Remove the screw 1 fixing the CD ROM module on the front face of the Server 3 Hold the handle on the CD ROM module and pull out the module toward you to remove it from the Server CD ROM module CD ROM module handle ...

Page 96: ...crews 2 fixing the CD FD board 5 Remove the CD ROM drive and tray as shown in the photo below no screws are required to fix them 6 Remove the CD FD board from CD ROM drive 7 Do the reverse procedure for the installation ...

Page 97: ...emove it from the Server 3 If a 5 inch device is installed disconnect all the cables connected to the 5 inch device to remove it from the Server 4 Disconnect the FD cable from the mating connector on the FD drive Do not disconnect the connector at the other end IMPORTANT Always disconnect the FD cable before pulling out the CD ROM module or FD drive installed in the Server on the 140He chassis If ...

Page 98: ...old the handle on the CD ROM module to pull out it toward you from the Server 7 To replace the FD drive remove the drive from the FD bracket no screws are required to fix them 8 To replace the CD ROM drive or FD CD board remove the screws 2 fixing the CD FD board to remove it 9 Remove the CD ROM drive and tray as shown in the photo below no screws are required to fix them 10 Remove the CD FD board...

Page 99: ...nd that on the 140He chassis if not specified especially 1 Release the lock on the front bezel by using the security key to remove the front bezel 2 Loosen the captive screw 1 fixing the front panel on the Server by using a proper screwdriver 3 Hold the captive screw loosened in step 2 above and pull out the front panel module toward you to remove it from the Server Front panel module 4 Do the rev...

Page 100: ...the rear access cover by using a proper screwdriver slide the cover to the rear direction and lift the cover to remove it from the Server 2 When the rear access cover is installed check that no tools and screws are left in the Server that the proper devices are securely installed in the Server and that there are no uninstalled devices 3 Mate the tab on the rear access cover with the slot on the fr...

Page 101: ...ccess cover remove the screws 2 fixing the front access cover Then slide the front access cover to the rear direction and lift the cover to remove it from the Server 2 Mate the tab on the rear access cover with the slot on the frame of the Server slide the rear access cover to the front direction with it pressed to the Server and fasten the screws 2 to fix it Front access cover fixing screw 2 ...

Page 102: ... defected redundant feature However replace the defected fan as soon as possible 140Rd 4 chassis 1 Remove the rear access cover from the Server 2 Remove the fan with the corresponding error lamp lit amber from the Server and install a new fan 3 Make sure that the error lamp is off and install the rear access cover on the Server FAN 1 FAN 2 FAN 3 FAN 4 FAN 5 FAN 6 ...

Page 103: ...ion to remove it 3 Remove the fan with the corresponding error lamp lit amber from the Server and install a new fan 4 Make sure that the error lamp is off and install the fan cover and the rear access cover NOTE Take sufficient care that no cables in the Server risk being caught while the fan cover is installed FAN 1 FAN 2 FAN 3 FAN 4 FAN 5 FAN 6 Fan cover fixing screw x2 ...

Page 104: ...ssis 1 Remove the rear access cover from the Server 2 Remove the fan with the corresponding error lamp lit amber from the Server and install a new fan 3 Make sure that the error lamp is off and install the rear access cover on the Server ...

Page 105: ...Make sure that the power of the Server is off disconnect the AC cables from all the power units and remove the power units from the Server 2 Remove the rear access cover from the Server 3 Loosen the captive screw 1 fixing the PCI access cover using a proper screwdriver to remove the cover from the Server 4 Remove all the fans For the Server in the 140He chassis first remove the fan cover and the l...

Page 106: ... 4 chassis 6 Loosen the captive screws 2 fixing the fan cage and lift the cage to remove it from the Server 7 Remove the screws 4 fixing the power cage and the open sensor switch cable connector Thumb screw 2 Lift the fan cage to remove it Screw Open sensor cable Screw ...

Page 107: ...ge 10 Install the power cage in the Server in the reverse procedure NOTE The power BP has a jumper switch used to specify whether the Server is mounted on the 140Rd 4 or 140He chassis Set the jumper switch on the new power BP after the replacement to be the same as that on the power BP before the replacement The position of the jumper switch is shown in the figure on the next page Ejector ...

Page 108: ...e device is short circuited at the shipment from the factory If the power cage containing the power BP is installed in the Server on the 140He chassis tower remove the jumper switch to make the power BP open Jumper switch location Short 140Rd 4 chassis Rack Open 140Hessis Tower ...

Page 109: ...aintenance Utility Restore the information after the replacement Before the replacement make sure that the 2 5 VDC output lamp on the I O Board is off while the AC cables are disconnected from the Server If the lamp is on turn on the DC power of the Server once and run the POST before the replacement Then turn off the power of the Server again disconnect the AC cables and make sure that 2 5 VDC ou...

Page 110: ...ss covers 2 If one or more PCI boards are installed remove all the PCI boards Before removing a PCI board remove the cables connected to the board if applicable NOTE Always insert the PCI cards into the original slots on the new I O Board without changing the installation positions Before removing the PCI board note the installation position and put a label indicating the installation position on ...

Page 111: ... the management LAN board 6 Disconnect the SCSI cables on the I O Board The number of SCSI cables varies depending on the system configuration Remove all the SCSI cables connected to the I O Board To remove a SCSI cable always hold the cable tab Management LAN board fixing screw 1 Tab SCSI cable ...

Page 112: ...ase the lock of the ejector at each of the left and right ends and lift both ejectors at the same time Lifting the ejectors allows the electronics bay to be moved to the rear direction a little which then separates the I O Board from the Main Board Electronics bay fixing screw 2 Ejector ...

Page 113: ...n hold the electronics bay with both hands to lift it slowly as shown in the figure on the next page Lift ejectors on both sides The electronics bay moves slightly backward Move the electronics bay further cutout of the frame Protrusion of electronics bay Move the electronics bay so that the protrusion can be seen from the cutout of the frame ...

Page 114: ...move the battery cable from battery connector Hold the electronics bay with both hands then lift it to remove from the chassis Remove the cable from the battery connector Onboard RAID battery BatteryModule Board ...

Page 115: ...oard Remove the locks at both ends of the socket holding the DIMM for onboard RAID and pull up the DIMM module to remove it from the I O Board IMPORTANT The battery is in the power distribution status if it is removed from the I O Board Do not put the removed battery on a metallic plate to prevent the components on the rear face from being short circuited Battery fixing screw for on board RAID 3 U...

Page 116: ...ctronics bay Remove the screws 15 fixing the electronics bay and I O Board to remove the I O Board from the electronics bay 14 Install the electronics bay in the reverse procedure While the electronics bay is inserted into the Server or connected to the Main Board by using the ejectors check that no connector pins risk bending and that no cables risk being caught Insulator plastic plate Insulators...

Page 117: ... insert the HDDs into the original slots without changing the installation positions Before removing the HDDs note their installation positions and put labels indicating the installation positions on the HDDs 1 After making sure that the power of the Server is off disconnect the AC cables from all the power units 2 Remove all the HDDs installed in the additional HDD cage from the Server 3 Remove t...

Page 118: ...the screws 2 fixing the fan box to remove it 6 Remove all the cables connected to the SCSI BP 7 Remove the HDD cage fixing screws 3 in all on the front of the Server or the bottom of the HDD cage Additional HDD cage fan box Fixing screw 2 Fixing screw x2 ...

Page 119: ... 103 8 Slide the HDD cage in the rear direction to remove it from the Server NOTE Slide the HDD cage slowly so that no cables can be caught while the cage is removed Fixing screw 1 ...

Page 120: ... 104 9 Remove the SCSI BP fixing screws 9 on the HDD cage to remove the SCSI BP 10 Install a new SCSI BP in the Server in the reverse procedure ...

Page 121: ...d put labels indicating the installation positions on the HDDs Before the SCSI BP can be replaced the HDD cage must be removed 1 Make sure that the power of the Server is off and disconnect the AC cables from all the power units 2 Remove all HDDs CD ROM module and front panel module from the Server Remove any backup devices if installed 3 Remove the rear access and front access covers 4 For the Se...

Page 122: ...time Release the lock of the ejector at each of the left and right ends and lift both the ejectors at a time Lifting the ejectors allows the HDD cage to be moved to the front direction a little which then separate the SCSI BP from the Connect Board Ejector Lift the ejectors on both ends The HDD cage slightly moves forward ...

Page 123: ...to remove the SCSI BP from the SCSI cage 9 Install the SCSI BP in the reverse procedure While the SCSI BP is connected to the Connect Board by using the ejectors check the secure installation of the HDD cage in the Server so that no connector pins risk being bent or that no cables risk being caught HDD cage SCSI BP ...

Page 124: ... 4 10 7 above Remove all the HDDs instead of removing the HDDs only in the additional HDD cage 2 Remove the CD ROM and front panel modules from the Server Remove any backup devices if installed IMPORTANT Always disconnect the FD cable from the FD drive before pulling out the CD ROM module installed in the Server on the 140He chassis If not the FD cable will be broken 3 Remove the screws 2 fixing t...

Page 125: ... 109 5 Remove all the cables connected to the SCSI BP and do steps 5 to 8 in Subsection 4 10 7 above 6 Install a new SCSI BP in the reverse procedure Ejector ...

Page 126: ...jectors 5 For the Server of the 3 5 inch device model 3HDD model pull out the SCSI cables for 3 5 inch devices from the HDD cage To replace the Main or Connect Board the power cables for 3 5 inch devices does not need to be pulled out from the HDD cage but the SCSI cables must be pulled out 6 Do step 5 in Subsection 4 10 7 to separate the SCSI BP from the Connect Board To replace the Main or Conne...

Page 127: ...and right sides fixing the Connect Board and pull out the board from the Main Board Pull out Connect Board 9 Do the reverse procedure for the installation While the Connect Board is connected to the Main Board check that no connector pins risk being caught Main Board Connect Board ...

Page 128: ...does not need to be removed from the Server but the I O Board must be separated from the Main Board with the ejectors 5 Do steps 1 to 5 in Subsection 4 10 8 To replace the Main or Connect Board the HDD cage does not need to be removed from the Server but the SCSI BP must be separated from the Connect Board with the ejectors 6 Remove the screws 2 fixing the Main Board to the Server Then pull out th...

Page 129: ...ight sides fixing the Connect Board and pull out board from the Main Board Pull out Connect Board 8 Do the reverse procedure for the installation While the Connect Board is connected to the Main Board note sufficiently that any connector pins may not be caught Main Board Connect Board ...

Page 130: ...urn off the power of the Server again disconnect the AC cables and make sure that 2 5 VDC output lamp on the I O Board is off Before the 2 5 VDC output lamp can be checked the rear access cover must be removed The lamp is installed below the power cage Do not use any unauthorized batteries and DIMMs provided for other units The defined battery life is two years or 500 charge cycles If a battery is...

Page 131: ...splayed To check the charge cycles on the event viewer PowerConsolePlus must be installed Adapter X No of Change Cycle in the Description item indicates the number of charge cycles The above screen shows that the number of charge cycles is 86 2 Checking using the MegaRAID Configuration Utility After starting the MegaRAID Configuration Utility select Objects Adapter Battery Information Then the bat...

Page 132: ...stalled on the I O Board To remove the onboard RAID battery remove the screws 3 fixing the battery and lift the battery module containing the battery and printed circuit board to remove it from the I O Board IMPORTANT The battery is in the power distribution status if it is removed from the I O Board Do not put the removed battery on a metallic plate to prevent the components on the rear face from...

Page 133: ...e studs attached to the new battery that will be installed in the Server There are three studs each of which is fixed to the battery with screws Remove the screws to remove the studs from the battery The removed studs and screws are not used any more Screw holes Studs are located on the rear ...

Page 134: ...ng the battery The package for maintenance devices includes spare screws 9 Install the power cage fan cage fans and all the covers to recover the original state 10 Connect the power cables to the power units turn on the power of the Server and start the MegaRAID Configuration Utility Select Objects Adapter Reset Battery Charge Counter from the Top menu and select Yes to clear the charging cycles N...

Page 135: ...ns in the Server are located on the I O Board and Power BP The jumpers and their setting values are described below I O Board G7HRH 2 4 6 8 10 12 2 4 6 8 2 4 6 8 10 12 1 3 5 7 9 11 1 3 5 7 1 3 5 7 9 11 Location JP2 Location JP3 Location JP4 ...

Page 136: ... Location JP3 Pin Function name Default Remarks 1 2 BIOS Select Open Short prohibited 3 4 BIOS Image Forced Mode Open Short prohibited 5 6 BIOS Boot Block Write Enable Open 7 8 TEST Mode2 Open Location JP4 Pin Function name Default Remarks 1 2 CMOS Clear Open 3 4 Password Clear Open 5 6 Inspection Mode Open 7 8 TEST Mode11 Open 9 10 BIOS Recovery Open 11 12 Not used Short Short Test Mode1 2 Mode2 ...

Page 137: ... 121 Settings of jumpers on Power BP G7HMM Jumper switch location Location P8 Short 140Rd 4 chassis Rack Open 140He chassis Tower ...

Page 138: ... BIOS The system BIOS of the Server is duplicated to allow two BIOSs to be operated which are called primary BIOS and secondary BIOS In the normal operation the primary BIOS is booted to operate the system At the occurrence of a data error in the primary BIOS or a fault of the device in which the system BIOS is stored the secondary BIOS is booted as soon as possible to operate the system This oper...

Page 139: ...on can be known by proper message display by POST lighting umber of the relevant error LED and indication by BIOS SETUP 6 3 Temperature Monitoring Abnormally high temperature warning high temperature warning low temperature and abnormally low temperature can be set as temperature errors If a temperature error occurs logging warning or system shutdown occurs before OS boot After the OS is booted th...

Page 140: ...rver can be managed remotely through a management network to provide hardware status monitoring and KVM keyboard video and mouse control Refer to the User s Guide for the detailed description notes and setup procedure of the remote management function If an error occurs during the use of the remote management function the relevant error dialog appears on the management PC For the error messages an...

Page 141: ...cklists to help you Take the action described in the item related to the fault that occurred if any 8 1 Error LED Indications When an hardware error occurs some of the LEDs on the front panel and or devices light or blink amber Replace the device in which the error occurs following the description in section 4 3 8 2 Locations of Devices Apperaing in Error Messages The locations of installed device...

Page 142: ... 126 8 2 1 Fan Fan 4 Fan 6 Fan 1 Fan 3 Fan 5 Fan 2 FAN1 Fault lamp FAN2 Fault lamp FAN3 Fault lamp FAN4 Fault lamp FAN5 Fault lamp FAN6 Fault lamp Fan 3 Fan 2 Fan 1 Fan 6 Fan 5 Fan 4 Fan 8 Fan 7 ...

Page 143: ... DIMM Group 3 DIMM 2 DIMM Group 5 DIMM 2 DIMM Group 7 3 DIMM 3 DIMM 3 DIMM 3 DIMM 3 4 DIMM 4 DIMM Group 2 DIMM 4 DIMM Group 4 DIMM 4 DIMM Group 6 DIMM 4 DIMM Group 8 DIMM slot 4 DIMM slot 3 DIMM slot 2 DIMM slot 1 Memory board slot 1 Memory board slot 1 Memory board slot 2 Memory board slot 4 Memory board slot 3 Memory board slot 2 Memory board slot 4 Memory board slot 3 ...

Page 144: ... 128 8 2 3 Processor and VRM Processor 1 Processor 2 Processor 4 Processor 3 ...

Page 145: ...k key switch Check if the key switch has been locked being pushed Replace the keyboard Replace the I O board 0220 Monitor type does not match CMOS Run SETUP Start Setup to reconfigure the monitor Replace the I O 0230 System RAM Failed at offset 0231 Shadow Ram Failed at offset 0232 Extended RAM Failed at address line Check if ECC 1 bit multi bit error is recorded in the system event log If the err...

Page 146: ...ailed 02F6 Software NMI Failed 02F7 Fail safe Timer NMI Failed Replace the I O board 0500 Expansion ROM not initialized PCI Slot 01 0501 Expansion ROM not initialized PCI Slot 02 0502 Expansion ROM not initialized PCI Slot 03 0503 Expansion ROM not initialized PCI Slot 04 0504 Expansion ROM not initialized PCI Slot 05 0505 Expansion ROM not initialized PCI Slot 06 0506 Expansion ROM not initialize...

Page 147: ...lace the processor Replace the processor board After replacement start SETUP and execute Clear CPU Error Update the system with the latest BIOS 0B60 DIMM group 1 has been disabled 0B61 DIMM group 2 has been disabled 0B62 DIMM group 3 has been disabled 0B63 DIMM group 4has been disabled 0B64 DIMM group 5 has been disabled 0B65 DIMM group 6 has been disabled 0B66 DIMM group 7 has been disabled 0B67 ...

Page 148: ... access faild 0B8D Could not redirect the console BMC Busy 0B8E Could not redirect the console BMC Error 0B8F Could not redirect the console BMC Parameter Error 0B90 BMC PlatformInformation Area Corrupted 0B91 BMC Update firmware corrupted 0B92 Internal Use Area of BMC FRU corrupted 0B93 BMC SDR Repository Empty Power off the system Disconnect the power cable and connect it again cycle the power t...

Page 149: ...Replace the I O board 0BD9 4th SMBus address not acknowledged 0BDA 4th SMBus device Error detected 0BDB 4th SMBus timeout Replace the processor Replace the processor board Replace the I O board 0BDC 5th SMBus address not acknowledged 0BDD 5th SMBus device Error detected 0BDE 5th SMBus timeout Replace the front panel Replace the SCSI BP Replace the I O board 0BE8 IPMB address not acknowledged 0BE9 ...

Page 150: ...essor 1 8161 Mismatch processor Speed detected on Processor 2 8162 Mismatch processor Speed detected on Processor 3 8163 Mismatch processor Speed detected on Processor 4 Check the frequency of CPU Replace the CPU of rated frequency 8170 Processor 1 not operating at intended frequency 8171 Processor 2 not operating at intended frequency 8172 Processor 3 not operating at intended frequency 8173 Proc...

Page 151: ... 135 On screen message Action 8300 Secondary BIOS is corrupted Update the system with the latest BIOS Replace the I O board ...

Page 152: ...sists replace DIMM memory board or I O board 1 3 4 1 DRAM Address error Check if the DIMM and memory boards are properly connected If the error persists replace DIMM memory board or I O board 1 3 4 3 DRAM test Low Byte error Check if the DIMM and memory boards are properly connected If the error persists replace DIMM memory board or I O board 1 4 1 1 DRAM test High Byte error Check if the DIMM and...

Page 153: ... 137 voltage drop and the system is restarted This is not an error ...

Page 154: ...may be defected Replace the battery for onboard RAID following the description in Subsection 4 10 11 If the similar message appears after the replacement replace the I O Board Error messages about the memory A DIMM for onboard RAID may be defected Replace the defected DIMM for onboard RAID following the description in Subsection 4 10 11 If the similar message appears after the replacement replace ...

Page 155: ...ture Temperature status HIGH Check fans Replace battery module GOOD None Voltage Voltage status BAD Check the installation of the battery module Replace battery module COMPLETED None Fast Charging Fast charge status IN_PROGRESS None However replace the battery module if this status continues for longer then eight hours No of Cycles Number of fast charge cycles Numerical characters Replace the batt...

Page 156: ...ration in the administrator level Contact your administrator Network errors No Error message Action 1 HTTP communication failed After checking the network environment retry the operation If the operation fails several times replace the Management LAN Card If the error still occurs replace the I O Board 2 The IP address could not be solved 3 The operation cannot reach the target host Check the netw...

Page 157: ...ace the I O Board BMC errors No Error message Action 1 The IPMI request is aborted This may be caused by network congestion Retry the operation If the operation fails several times replace the Management LAN Board If the error still occurs the BMC may be defected Replace the I O Board 2 An illegal response is received from the BMC 3 The BMC does not support the features of IPMI 2 0 4 The IPMI comm...

Page 158: ...After the client now using the Remote KVM Console terminates retry the operation 8 The remote KVM console is terminated unsuccessfully Use the Remote KVM Console after three minutes or longer have passed 9 The BMC configuration is set unsuccessfully 10 The UDP connection is closed After checking the network environment retry the operation If the operation fails several times replace the Management...

Page 159: ...er changing the storage destination retry the operation 7 The user name is too long The user name should be up to 32 characters 8 The user name includes one or more illegal characters The user name can only accept alphanumeric characters minus sign and _ underscore 9 The password is too long The password should be up to 16 characters 10 The password does not match the registered one Reenter the pa...

Page 160: ...rrect 34 Timeout occurred After checking the network environment retry the operation If the operation fails several times replace the Management LAN Card If the error still occurs replace the I O Board Firmware update errors No Error message Action 1 The BMC includes the following image updated incompletely Restart the Server to complete the update 2 The update area status is acquired unsuccessful...

Page 161: ... 145 No Error message Action 8 The firmware is erased unsuccessfully ...

Page 162: ...legal 22 The file is interpreted unsuccessfully 23 The file is interpreted unsuccessfully 24 The file is read unsuccessfully 25 The file cannot be found The update file may be broken Get the update file again 26 The verification failed Retry the operation If the operation fails several times replace the I O Board 27 The update is suspended due to occurrence of an interrupt Check the client Another...

Page 163: ... 147 ...

Page 164: ...y for the onboard RAID controller The seamless setup cannot be used to install OS in a HDD connected to PCI boards including Disk Array Controller and SCSI Controller Always install OS by using the manual setup If the MegaRAID Configuration Utility is started from POST message Press Ctrl M or Enter to Run Config Utility appears on the screen However always press Enter Pressing Ctrl M sometimes cau...

Page 165: ...placing the I O board without making a backup copy of the information restore the information by performing the procedure shown in 10 3 Restoration procedure 2 with no backup copy Without a backup data the RMC data remote management data must be restored in manual mode by the remote management feature of the OS 10 2 Restoration Procedure 1 Backup and Restoration 10 2 1 Overview Before replacing th...

Page 166: ...ave RMC Data to make a backup copy onto the floppy disk You can use the same floppy disk used in step 3 System Information Management Save Save RMC Data Administrator Menu Return to the previous menu After replacing the I O board 1 Start EXPRESSBUILDER and select Tool Off line Maintenance Utility 2 Select System Information Management The window shown below appears System Information Management Sa...

Page 167: ...her Board Data Name Device Addr Size File Name Restore Product Information SROM 00000098 0068 033Eprod bin Chassis Information SROM 00000028 0030 033Echas bin Internal Use Area SROM 00000008 0020 033Einte bin Ambient Temp Sensor Parameter BMC 00000000 0010 033Ebmc1 bin BMC Configuration Parameter BMC 00000000 1000 033Ebmc2 bin GUID BMC 00000000 0010 033Eguid bin BIOS Parameter 1 RTC S 0000000E 007...

Page 168: ...e bin Ambient Temp Sensor Parameter BMC 00000000 0010 x033Ebmc1 bin BMC Configuration Parameter BMC 00000000 1000 x033Ebmc2 bin GUID BMC 00000000 0010 x033Eguid bin BIOS Parameter 1 RTC S 0000000E 0072 033Ebio1 bin BIOS Parameter 2 RTC E 00000000 0080 033Ebio2 bin BIOS Parameter 3 BMC NVRAM 00000030 0050 x033Ebio3 bin Setup Information BMC NVRAM 00000020 0010 x033Eexpb bin Exit ESC 10 The system w...

Page 169: ...w is displayed during restoration Restore RMC Data Restoring now Please wait 14 Once the restoration is complete the window shown below appears Restore RMC Data Restoring successfully completed Confirm Enter 15 Press Enter to exit The system will restart ...

Page 170: ...SSBUILDER and select Tool Off line Maintenance Utility 2 Select System Information Management The window shown below appears System Information Management Save Save RMC Data Administrator Menu Return to the previous menu 3 Select Administrator Menu The messages shown below appear Administrator Menu Attention Do not use the Administrator Menu except the maintenance staffs Do you want to use the men...

Page 171: ...ct Name Express5800 140Rd 4 Product Part N8100 1034 Product Version FR0 0 Product Serial 1234567 Chassis Information Set Default Start to customize 7 Check the following items for correct values Manufacturer Name Model Name N Code FR number and Server Serial Number If finding any incorrect value correct it from the keyboard Position the cursor to the target item to reverse and press Enter You can ...

Page 172: ... 06 06 10 Press ESC to return to the previous menu Position the cursor to Start to update to reverse and press Enter The window shown below appears Customize Product Chassis Information Updates the Product Chassis Information Yes Enter No ESC 11 Press Enter The system starts writing to the non volatile memory of the I O board The message shown below is displayed during write operation Customize Pr...

Page 173: ...d 3 66GHz 1M 243 411447 4360 2 83GHz 4M 3 0GHz 8M Potomac 3 33GHz 8M 243 411447 4840 2 66GHz 2 1M 140He Paxville 3 0GHz 2 2M 8004180000 8004350000 Additional HDD Cage with 3 5 inch bay 140Rd 4 only Maintenance Parts Specification 243 411450 1070 Additional HDD Cage 8 HDD 140He only Maintenance Parts Specification 243 411450 1080 Additional CPU CPU model CPU Frequency CPU Cache P N CPU P N VRM P N ...

Page 174: ...emory Board 243 411449 2200 Additional Memory Board Memory size P N AVL 6967800000 6967960000 512 Mb 6968090000 6967820000 6967970000 1024 Mb 6968100000 2048 Mb 6968120000 USB Floppy Disk Drive 140Rd 4 only Product P N AVL 6953520000 USB FDD 6849180000 ...

Page 175: ...ard 140HE RD 4 A BMC RBD DG7HTR A BMC Riser Board 140RD 4 CPU BOARD DG7HUN Potomac CPU Board 140HE FDD FLAT CABLE Laptop syle ribbon cable 140HE SCSI BACKPLANE DG7HRK 140He SCSI Backplane 140RD 4 SCSI BACKPLANE DG7HRK 140Rd 4 SCSI Backplane 140Rd 4 barebone W O CPU board 140Rd 4 Barebone used for Paxville PROCESSOR BOARD PAXVILLE667 Paxville Cpu Board 140HE FM FDD 3 5 SLIM MITSUMI 140He Floppy dri...

Page 176: ...40He specific cables 140HE RD 4 256M FOR RAID CTRLR Cache for Onboard Raid Ctrler 140HE RD 4 INTRUSION SWITCH Intrusion Switch Assy 140HE RD 4 SCSI U320 CBL 10CM SCSI Jumper cable 140HE RD 4 A BMC CABLE A BMC Cable 140HE SCSI 4CONN U320 L1 1400 SCSI Cable 140HE POWER CBL Power Cable 140HE RD 4 DPS 700EB D Power Supply ...

Page 177: ... Number Item Description 0 243 411450 1080 140HE ADD SCSI HDD CAGE 1 243 652104 001 140HE OPTIONAL SCSI BP 1 8000270000 140HE OPTIONAL SCSI FAN 1 804 062902 115 140HE ICMB SCSI CABLE 1 804 063107 565 140HE ADD ON SCSI CABLE 1 804 063225 001 140HE ADD ON SCSI POWER CABLE 1 804 063226 000 140HE OPTIONAL SCSI FAN CBL Additional CPU CPU model CPU Frequency CPU Cache P N CPU P N VRM P N HeatSink 3 16GH...

Page 178: ... 162 6967960000 6968090000 6967820000 6967970000 1024 Mb 6968100000 2048 Mb 6968120000 USB FDD 140Rd 4 only Product P N AVL 6953520000 USB FDD 6849180000 ...

Page 179: ...ibre Channel controller 2Gbps Optical 64bit 133MHz PCI X 4 Fibre Channel controller 4Gbps Optical PCI EXPRESS x4 3 1000BASE T Adapter 2ch PCI EXPRESS x4 6 1000BASE T Adapter PCI EXPRESS x1 7 1000BASE T Adapter 2ch 64bit 133MHz PCI X 1 1000BASE T Adapter 64bit 133MHz PCI X 1 1000BASE TX Adapter 32bit 33MHz PCI 4 1000BASE SX Adapter 64bit 133MHz PCI X 1 100BASE TX Adapter 32bit 33MHz PCI 2 Can be in...

Page 180: ... 164 12 2 Available Options Refer to the latest Product Information Technical Guide and System Configuration Guide for options available for the server ...

Page 181: ... 165 12 3 Block Diagram ...

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NEC EXPRESS5800/140He, Service Manual

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