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Neat D-SERVER Technical Handbook Download Page 105

NE41 09010-02 v3.0

D-SERVER

 Technical Handbook

neat

105

7 

Troubleshooting

7.1 

Is the power D-SERVER powered on and running?

Check the LEDs:

•  PWR (red) - should be on, fixed light
•  APP (green) - should be on, fixed light
•  Network link LED (on connected network interface) Amber - should be blinking, 

Green should be on, fixed light

PWR

3G

WiFi
APP

LAN4

LAN2

LAN3

LAN1

USB

WAN

COM1

COM2

SD

SIM

PWR

Picture 163. 

Check LEDs

7.2 

Enable debug logging

The debug logs can be of great use to resolve configuration issues or detect hard-

ware related errors. To enable debug logging, go to 

System settings

 > 

Sys-

tem parameters

. Make sure 

debug-logging-enabled

 is set to 1 and that the 

D-SERVER configuration is reloaded.
By default a set of popular debug logs have been preselected.

Picture 164. 

Enable debug

Some debug tasks results in huge log files and should therefore only be activated for 

a short period of time!

Summary of Contents for D-SERVER

Page 1: ... NE41 09010 02 v3 0 D SERVER Technical Handbook neat ...

Page 2: ...t 2017 NEAT Electronics All rights reserved Document number NE41 09010 02 v3 0 Revision date 2017 09 06 Contact NEAT Electronics AB Varuvägen 2 SE246 42 Löddeköpinge Sweden Phone 46 46 70 70 65 Fax 46 46 70 70 87 www neat group com se en infosweden neat group com ...

Page 3: ...t address for a D TECT unit 13 2 2 4 Mount the D TECT units 13 2 2 5 Power requirements 14 2 3 Connecting D TECT units to the D SERVER 14 2 3 1 Connecting D TECT units to a bus 14 2 3 2 Connect serial buses to the D SERVER 15 2 4 D BOX 15 2 4 1 D BOX kit 15 2 4 2 D BOX connectors 15 2 5 D TECT IP 17 2 5 1 D TECT IP Kit 17 2 5 2 D TECT IP connectors 18 2 5 3 Power requirements 18 2 5 4 Mounting D T...

Page 4: ...rements 32 3 6 Scenario V 33 4 Accessing the D SERVER 34 4 1 Access the D SERVER from a network 34 4 1 1 Connecting a D SERVER to a existing LAN 34 4 1 2 Connecting a D SERVER using a router 35 4 1 3 Direct connection between a PC and a D SERVER 36 4 1 4 Web interfaces 37 4 1 5 Licences 38 4 1 6 Upload License 38 4 2 Samba 39 4 2 1 Backup Configuration 41 4 2 2 Backup License 42 4 2 3 Backup Log f...

Page 5: ...D TECT IP 98 7 Troubleshooting 105 7 1 Is the power D SERVER powered on and running 105 7 2 Enable debug logging 105 7 3 SSH clients 106 7 4 Bitvise configuration 107 7 5 Bitvise SFTP 109 7 6 Bitvise xterm 112 7 7 Console cable 114 Appendix A Technical reference 115 Appendix A 1 Technical specification 115 Appendix A 2 Standard parts lists and spare parts 115 Appendix B Connector tech specs 116 Ap...

Page 6: ...NE41 09010 02 v3 0 D SERVER Technical Handbook neat 6 Document revision history Date Version Revision details 2017 09 06 3 0 Release of v3 0 ...

Page 7: ...binterface the D SERVER compared to a system based on TREX2Gs where every TREX2G must be configured individually Also the functionality is extended compared to a TREX2G system 1 3 Valid versions This version of Technical Handbook is valid for Product Required version Boot loader D SERVER 16 03 D TECT 1 8 D TECT IP 2 02 1 06 D TREX2G 5 4 D CALL 2 4 6 1 22 0 Spectratec 7722 1422 5100 PCS 16BC IP DEC...

Page 8: ...kit contains the following parts 1 2 4 3 5 7 8 6 Picture 1 Parts in a standard D SERVER kit No Part Quantity 1 D SERVER unit 1 2 SD Card industrial grade with OS and licenses 1 3 Wall brackets with key hole slots 2 4 Clip for DIN Rail mount 1 5 Metal coloured screws for DIN mount rail clip 3 6 Black coloured screws for wall brackets 6 7 AC connector 1 8 DI DO Port 1 AC adaptor not displayed 1 Quic...

Page 9: ... bus 4 Port 2 RS 485 connector for the second serial bus 5 WAN port Used to connect to a network Used with DHCP dynamic IP address Port speed 1Gbit 6 USB ports Used for ESPA v4 4 4 protocol 7 LAN 1 Used to connect directly to a PC Pre configured IP address 192 168 253 254 Pre configured gateway 255 255 255 0 Port speed 100Mbit 8 LAN 2 Not used 9 DC connector Power supply 10 DI DO Port Not used 11 ...

Page 10: ...Connect the central power supply Considerations If you want to connect a PC to the D SERVER through a router dynamic IP address DHCP connect the WAN port on D SERVER to the router before connecting the power supply for the D SERVER Otherwise the D SERVER might not be accessible properly Connecting the power supply 1 The power supply either a UPS or an AC DC transformer is represented by 2 Connect ...

Page 11: ...entilation Never mount the D SERVER standing on a short side this blocks the ventilation intake Mount the D SERVER with wall brackets 5 Fit the wall brackets on the back on the D SERVER and secure them with the sup plied screws 6 Mount two screws on the wall Make sure that these screws fit into the key hole slots on the wall brackets 7 Fit the key hole slots onto the screws and hang the D SERVER o...

Page 12: ... TECT requires a D BOX to be supported in a D SERVER system 2 2 1 D TECT Kit 3 4 1 2 Picture 6 Parts in the D TECT kit No Part Quantity 1 D TECT unit 1 2 Unit labels 2 3 Antennas 2 4 Cover screws 4 Table 5 D TECT kit parts denominations 2 2 2 D TECT connectors 1 2 3 Picture 7 D TECT connectors No Name Description 1 DC Connector for the power supply 7 24 VDC Not used when a central power supply is ...

Page 13: ...ed on the unit must be powered off and powered on again for the new address to take effect Note that configuring a D TECT unit requires a NEAT Programming Unit NPU and the software D TECT Programmer Picture 8 D TECT address setting 2 2 4 Mount the D TECT units D TECT units must be installed in locations with good radio reception for example high up on corridor walls A unit can be placed with the a...

Page 14: ...ns bus The AC adaptor must supply voltage 12VDC and current 1 5A The nominal power comsumption is 3W 2 3 Connecting D TECT units to the D SERVER 2 3 1 Connecting D TECT units to a bus 1 Connect the first D TECT unit to the bus Connect a network cable between the D Box and the BUS connector on the D TECT unit 2 Connect another D TECT unit to the same bus Connect a network cable between the BUS conn...

Page 15: ...ecting D SERVER to a D Box bus using DB9 cables 2 4 D BOX D BOX is a unit that provides a central power supply to a chain of D TECTs in a D SERVER system The D BOX also provides communication channels between the D SERVER and the connected D TECTs Picture 13 D BOX unit 2 4 1 D BOX kit PORT 1 bus 2 bus 1 PORT 2 DC D BOX CONNECTION BOX FOR D SERVER SERIAL BUS Picture 14 D BOX unit No Part 1 D BOX un...

Page 16: ...nical Handbook neat 16 PORT 1 bus 2 bus 1 PORT 2 DC D BOX CONNECTION BOX FOR D SERVER SERIAL BUS 1 2 3 4 5 Picture 15 D BOX connectors No Denomination 1 Bus 1 2 Bus 2 3 DC IN 4 Port 1 5 Port 2 Picture 16 D BOX connector denominations ...

Page 17: ...c IP address 192 168 0 1 This can be changed from the unit interface 2 5 1 D TECT IP Kit Picture 17 D TECT IP kit No Part 1 D TECT IP unit Table 8 D TECT part denominations The LED on the D TECT IP indicates the connection status LED indication Meaning Fixed The D TECT is powered on and has a valid TCP connection with the D SERVER Blinking The D TECT is powered on but has no valid TCP connection w...

Page 18: ...er Ether net class 2 mode A B The AC adaptor must supply voltage 7 5VDC and current 0 45A Max power consump tion is 3 3W For recommended AC adaptors see Appendix G Recommended NEAT AC adaptors 2 5 4 Mounting D TECT IP units D TECT IP units must be installed in locations with good radio reception for example high up on corridor walls A unit can be placed up or down but never hori zontal such as a l...

Page 19: ...n IP connected care phone enabling voice communication in a D SERVER system and has all the functionality of a regular care phone i e it can function as a hub for radio equipment in the user s vicinity e g a DOOR alarm PIR for movement detection etc D CALL has no built in logic and is designed to only receive incoming and distribute outgoing alarms and events i e it acts as a tranceiver but with s...

Page 20: ...LL IP unit 2 LAN cable 3 AC Adaptor Table 12 D CALL IP kit part denominations 2 7 2 D CALL IP GSM connectors 1 2 3 4 5 6 Picture 22 D CALL connectors No Denomination 1 Aux Not used 2 IP Ethernet RJ45 3 Accumulator cover SIM holder inside 4 Power switch 5 AC RJ11 4 4 6 Line Only used for debugging Table 13 D CALL IP connector denominations ...

Page 21: ...figurable Fast blink 0 5s ON 0 5s OFF Ongoing dialling conversation Blink 1s ON 1s OFF Waiting to make a call Slow blink 2s ON 2s OFF Call failed Table 15 Alarm button indications 2 8 Mounting D CALL IP GSM units 1 Ensure the unit powered off by putting the power switch to position 0 2 If required insert the SIM card 3 Connect the Ethernet cable into the connector marked IP 4 Connect the AC adapto...

Page 22: ...tion on Spectralink D TECT IP products please refer to Spectralink product page http www spectralink com products dect infrastructure Picture 23 Spectralink IP DECT Server KWS400 2 9 1 IP DECT Server 400 The IP DECT Server 400 is a necessary component in a speech system since it works like a bridge between the DECT handsets and the D SERVER SIP server thus enabling voice communication between D CA...

Page 23: ...IP DECT Base stations can be added Picture 25 IP DECT Base station More infomation is found here http www spectralink com products dect infra structure spectralink ip dect base station 2 9 4 Spectralink DECT Repeater To further add coverage the IP DECT Server 400 and each IP DECT Base station can connect to three DECT repeaters each More infomation is found here http www spectralink com products d...

Page 24: ... 2 or 4 depending on license channels to each repeater They can be connect in a star pattern or in a chain pattern Single cell star pattern 2 1 2 2 Picture 27 IP DECT KWS 400 in a single cell star pattern setup No Denomination 1 IP DECT Server 400 2 DECT Repeater Table 17 Single cell star pattern setup parts Single cell chain setup 1 2 2 2 Picture 28 D DECT Server 400 in a single cell chain patter...

Page 25: ... each base station it is possible to connect up to 3 repeaters thus creating a configuration with up to 12 repeaters since it is also possible to connect repeaters directly to the IP DECT Server 400 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 1 Picture 29 Multi cell configuration No Denomination 1 IP DECT Server 400 2 IP DECT Base station 3 DECT Repeater Table 19 Multi cell pattern setup parts ...

Page 26: ...se 12 cannels 30 handsets Multicell License 2 9 6 Larger systems For larger system Spectralink offers the IP DECT Server 6500 which supports 1024 IP DECT Base stations and 4096 handsets Picture 30 IP DECT Server 6500 More infomation is found here http www spectralink com products dect infra structure spectralink ip dect server 6500 2 10 DECT handsets The D SERVER system supports the Spectralink 77...

Page 27: ...le 3 AC adaptor Table 20 NPU kit part denominations 2 11 2 NPU connectors 1 2 Picture 32 NPU connectors No Denomination 1 USB B female connector 2 AC RJ11 female connector Table 21 NPU connector denominations Note that there is also a cable with a mounted RJ11 male socket on the NPU and this is used for configuring D CALL D TECT etc ...

Page 28: ...mounting Picture 33 Connecting USB and AC cable 1 Ensure the Windows drivers are installed on the local computer 2 Connect the AC adapter to the AC connector 3 Connect the USB cable to a USB port on the computer 4 The NPU is now ready to be used for configuring units ...

Page 29: ...BOX and D TECTS This scenario will cover how to configure a D Server with D TREX 2G alarm receivers A D BOX together with two D TECT s will be used as transceivers The D TECT s will communicate with the D Server over a RS 485 bus The end user will be equipped with a SMILE STD button Up to 30 D TECT s can be installed Max cable length per bus is limited to 1000 meters The router is mandatory becaus...

Page 30: ...ions as long as the devices are connected by a stable internet connection However this scenario covers a local area network installation D TECT IP can be powered by PoE or a power adapter An unlimited number of D TECT IPs can be installed You have the option to install the D SERVER and D TECT IPs in different locations as long as the devices can communicate with each other neat neat 1 2 3 4 5 6 Pi...

Page 31: ...P DECT and DECT handsets The end user will have an IP based care phone D CALL in their room All DECT handsets will receive a call when an alarm is triggered The DECT handsets will stop ringing when someone answers The D CALL communicates over IP The NPU is required to configure the D CALL The built in SIP server requires a separate license 3 4 1 Hardware requirements System component Quantity 1 Ro...

Page 32: ...ones and the end users with a D CALL in their room If a nurse is busy in a call the D SERVER will try another number The communication between the staff and end user is done over GSM No need for a SIP license but smartphones and D CALLs requires a SIM card 3 5 1 Hardware requirements System component Quantity 1 Router 1 2 PoE Switch 1 3 D SERVER 1 4 D TECT IP 2 5 Smartphone 2 6 D CALL SMILE STD 1 ...

Page 33: ... TECTs and D TECT IPs and equip the end users with a SMILE STD The system has also grown in terms of devices It s possible to mix D TECT and D TECT IP in a D SERVER installation Hardware requirements System component Quantity 1 Router 1 2 PoE Switch 1 3 D SERVER 1 4 D BOX 1 5 D DECT 2 6 D TECT IP 2 7 Smartphone 3 8 D CALL SMILE STD 3 Table 27 Required scenario components ...

Page 34: ...1 USB WAN COM1 COM2 SD SIM Picture 43 WAN Port on D SERVER Once the D SERVER is connected to a network it will will obtain an IP Address from the DHCP server 4 1 1 Connecting a D SERVER to a existing LAN 1 Connect a network cable between the PC and the network socket 2 Connect a network cable between the D SERVER port WAN and the network socket PWR 3G WiFi APP LAN4 LAN2 LAN3 LAN1 USB WAN COM1 COM2...

Page 35: ...ort WAN and any of the LAN ports the router PWR 3G WiFi APP LAN4 LAN2 LAN3 LAN1 USB WAN COM1 COM2 SD SIM Picture 45 Connecting the PC and D SERVER to a router To figure out which IP address have been assigned to the D SERVER login to the router and view connected devices or contact your local administrator The D SERVER WAN port can be configured to a static IP address from the D SERVER web interfa...

Page 36: ...mmends that you configure the IP address to 192 168 253 100 and netmask to 255 255 255 0 It is not necessary to configure a gateway PWR 3G WiFi APP LAN4 LAN2 LAN3 LAN1 USB WAN COM1 COM2 SD SIM Picture 46 LAN1 port on D SERVER Once the network configuration is ready connect a network cable between the PC and D SERVER LAN1 port PWR 3G WiFi APP LAN4 LAN2 LAN3 LAN1 USB WAN COM1 COM2 SD SIM Picture 47 ...

Page 37: ...49 Administrator web interface The nurse web interface has fewer configurable options than the administrator web interface The different web interfaces have different default login credentials Interface Username Password Nurse web interface user alarm Administrator web interface sysadm neat Table 29 Default login credentials This Technical Handbook will refer to the administrator web interface fro...

Page 38: ...cense you will need to attach your license file in an email and send it to your local NEAT office See 4 2 2 Backup License for more in formation how to save your license 4 1 6 Upload License If you upgrade the memory card to a new D SERVER release you may need to re upload the license again Uploading a license is done from Administration License information Picture 50 License information web page ...

Page 39: ...s to the D SERVER Press Enter In the examples below our D SERVER has IP address 10 40 10 180 Picture 51 Enter the path to access the shared Samba folders After pressing the Enter key enter the login credentials in the pop up window Picture 52 Enter login credentials Samba login credentials Username Password sysadm neat service SwEga2Ruwa Table 31 Samba login credentials Service account has permiss...

Page 40: ...ble D SERVER folders through Samba Stored Samba credentials in the Windows vault Make sure that the sysadm account credentials is not stored in Windows Vault if you have difficulties accessing the admin or www folder Picture 54 Windows vault with saved cached password To completely delete stored Samba credentials first delete from the Windows Vault and thereafter reboot the PC Restarting the PC is...

Page 41: ...h Samba you can browse the config folder and view the current D SERVER s configuration files To backup the current configuration simply copy all the files to safe location Picture 55 D SERVER configuration files SIP server configuration is not included in the config folder Please refer to 4 2 5 Backup SIP server configuration ...

Page 42: ...se folder contains the D SERVER license To make a copy of your license copy the license to a safe location Picture 56 D SERVER license file 4 2 3 Backup Log files Once you have logged in successfully through Samba you can browse the log folder The log folder contains various logs To make a copy of the logs copy the folders to safe location Picture 57 D SERVER log folder ...

Page 43: ...icture 58 D SERVER network interface settings file This action requires logging in with the service account 4 2 5 Backup SIP server configuration Browse to the opensips folder which can be found in the admin folder to backup the SIP server Configuration The folder has three 3 files and sqlite db stores the table with the SIP server configuration To backup your configuration copy all the files to a...

Page 44: ...ve alarms Displays a list of active alarms Alarm log Displays a list of received alarms and various log files Alarm receivers Displays a list of logged in personnel Connected devices Displays a list of connected hardware e g D TECT D TECT IP D CALL and COBS CMS Find user Displays a list of users and their last positions This feature can be enabled from System settings System parameters feature per...

Page 45: ...m configuration When entering the Alarm Configuration menu a Configuration guide is diplayed This guide is intended to give an overview and the steps are very schematic and are only meant to give an orientation to the reader Picture 61 D SERVER Configuration guide ...

Page 46: ...ing prepared makes configura tion easier Parameter Mandatory Description Identifications Users Yes Do you have a list of the names that will stay at the nursing home or the apartment numbers Alarm points No Will the nursing home have public areas e g kitchen toilets terrace If so do you have a list of various Alarm points Personnel Yes Do you have a list of the personnel which will work at the nur...

Page 47: ...fitintions No Do you need to make changes to your existing position groups or define new System mode names No Do you need to make changes to the default System modes names Time schedule Yes Will you use day and night shifts Then you need to know when the day and night shifts starts Task registration No Only applicable for COBS C3110 and SMART1 systems Destinations Message formats No Do you need to...

Page 48: ...nce alarms if this feature should be used Table 33 D SERVER configuration check list 5 2 1 Identifications Users Add a name or room number e g Ellen Swahn or Apartment 1 Alarm points Add a public place e g Dining room Personnel Add personnel which will respond to alarms e g Nurse Jenny Colgan Positions Add positions codes and descriptions e g 1000 Dining room Feature require at least one D POS and...

Page 49: ... reasons manually See NE60 06001 01 Alarm reason group names Predefined alarm reason groups It s possible to create more alarm reason groups manually Alarm reason group defini tions Define which alarm reasons that should belong to an alarm reason group Position group names Create one or several position groups Position group defitintions Define which Positions that belongs to a Position group Syst...

Page 50: ...e parameters with the icon are editable thus making it possible to configure the parameters on the fly for these units In other words these units does not need to be handed in to a technician or similar for recon figuration i e no need for an NPU Picture 66 Configurable device parameters The link Clik here to read or write configuration is a clickable link and means that it is possible to read fro...

Page 51: ...oup Personnel Day and Personnel Night to group Personnel Night ESPA destinations Define which ESPA devices that alarms should be sent to SIP destinations Define which SIP device group Destination group that alarms should be sent to e g Personnel Day to group Personnel Day You need to configure SIP accounts before configuring SIP destina tions Table 36 Destinations sub menu items SIP accounts must ...

Page 52: ...n a posi tion message matching the specified position code is received Personnel permissions Which personnel should have access to which doors User permissions Which users should have access to which doors Forced door opening Define what relay action to apply to a door lock group when a radio message with the specified alarm source and alarm reason is re ceived Used to open multiple doors at the s...

Page 53: ...the length of silence on the serial bus before sending a message 5 cobs allow handle same user alarms When a COBS device makes a presence or an alarm done indication this flag will control if all other alarms from the same user should be set to pres ence ready as well Supported in Application v1 18 62 and forward 0 cobs allow presence without action Staff can select Presence from the C 3110 menu N...

Page 54: ...ill log XML data as well 0 debug config Logging of system parameters 0 debug configure job Logging of a D ATOM SMILE configuration job 0 debug door opening Logging of door openings 0 debug dtect Logging of D TECT units 1 debug dtrex presence list Logging of D TREX presence indications 0 debug email log Logging of e mail logging 0 debug espa 4 4 4 alarm reception Logging of ESPA communication 0 deb...

Page 55: ...rs controls if the personnel has a D ATOM SMILE device that sends a position alarm if a door opening job should be sent 1 door opening position alarm from datom user This parameters controls if the user has a D ATOM SMILE device that sends a position alarm if a door opening job should be sent 1 door opening require button press D TREX 2G Return button is not required to open doors if disabled 1 do...

Page 56: ...d by the D SERVER 10 log out retry timeout sec Parameter control the timing of login and logout Determines for how long time the D SERVER will handle new logout messages from an alarm receiver as retransmissions of a previous logout message 10 max busy time sec Parameter control the timing of status changes for alarm receivers Determines the longest time that an alarm receiver is allowed to be in ...

Page 57: ... they performed a Where is operation in presence reminder send count Sends out a reminder if someone accepts an alarm but doesn t do Presence Requires that Require presence is enabled Supported in Application v1 19 00 and forward 3 presence reminder timeout Presence reminder interval in seconds Supported in Application v1 19 00 and forward 240 radio ignore duplicate accept time sec Parameter contr...

Page 58: ... 30 to 120s 30 retransmit unknown at alarm rx channel If an alarm from a device not belonging to the sys tem is received this parameter controls on which radio channel to re send the alarm on 1 retransmit unknown long tx count If an alarm from a device not belonging to the system is received this parameter controls how many messages with long preamble to re send the alarm with 3 retransmit unknown...

Page 59: ...e reset Status change messages sent by the D SERVER The messages are sent because an alarm receiver has been too long in busy mode This parameter determines how long the D SERVER will keep send ing the same status change message if no reply is received from the alarm receiver The parameter status message send intervalsec determines how often the message is re transmitted 60 status message send int...

Page 60: ...e system surveillance group If the connection to one of these devices are lost an alarm from the system surveillance group will be generated To receive these messages an Alarm distribution has to be made D SERVER surveillance Define if the D SERVER application should send out a radio message at a certain interval Can be used to monitor that the D SERVER is running Table 40 Surveillance menu items ...

Page 61: ...ing ESPA settings Define actions to take when an incoming ESPA alarm is received Serial Ports Define serial port settings Serial ports can be used for ESPA connections Table 44 ESPA 4 4 4 menu items 5 4 10 Logging Network log destinations Define a Network log destination i e a remote server that should receive D SERVER logs E mail log destinations Define email log destinations i e an email address...

Page 62: ...possible as long as it stays in the same D SERVER release which means that Application v1 21 01 can be installed on a D SERVER with v1 21 xx installed If you have a D SERVER with release 16 01 and D SERVER Application v1 20 00 you can t upload Application v1 21 00 as Application v1 21 00 belongs to D SERVER release 16 03 Upgrading the other D SERVER components requires erasing the SD Card and writ...

Page 63: ...ore starting the configuration some answers must be provided to the questions below The extended version of the checklist can be found in the previous chapter Checklist Q Check question Checkmark Answer Q Q Do you have a list of the names that will stay at the nursing home or the apart ment numbers 9 9 Matthew Parker Q Q Do you have a list of the personnel which will work at the nursing home 9 9 C...

Page 64: ... shifts Then you need to know when the day and night shifts starts 9 9 Day shift starts 07 00 AM 9 9 Night shift starts 09 00 PM Scenario I requires D SERVER D TECT and D TREX 2G configuration Let s start with the D TECT configuration thereafter the D SERVER and finally D TREX 2G D TECT configuration Read both D TECTs configuration and change Send acknowledge to No Function off Picture 71 Change t...

Page 65: ...nel Night and Misc alarm sources group It is important to select Log in allowed Yes for Personnel Day Night so the nurses can log into their groups There s no need to configure Log in allowed for the group Misc alarm sources Picture 74 Define device group name s The nurses Charlotte Miller and Emma Lopez must be informed about their Login ids If Charlotte Miller is going to work the Day shift she ...

Page 66: ...is scenario it is 2 It is possible to create personnel with a generic name For example Nurse Consultant 1 Nurse Consultant 2 etc 6 Next step is to add all known devices into our Misc alarm sources group Our sce nario has only has one device 101E Go to Entities Device group definitions Picture 76 Define device group definition s If the system setup contains a lot of devices add them into several de...

Page 67: ...stination is only a preparation of handling alarms Go to Destinations D TREX destinations and create a Personnel Day and Night destinations Picture 78 Add D TREX2G destinations 9 In order for D TREX 2G to receive alarms we must configure routing The first step is to create sequences Create a sequence for Personnel Day and Personnel Night Go to Routing Alarm sequence names Picture 79 Define alarm s...

Page 68: ...o configure Duration s to a higher value to prevent alarms from being lost 11 To enable our sequences we need to configure Alarm distribution Support for Assistance alarms can also be enabled from Alarm distribution Go to Routing Alarm distribution The configuration below enables user alarms to be sent to Personnel Day or Person nel Night depending on system time We have also enabled support for A...

Page 69: ...have several D SERVERs run ning in your environment Go to System settings System parameters and change the parameter system id to 4000 Picture 82 Set the D SERVER System ID 13 Click Reload configuration to enable the configuration Note that the red Reload the configuration to activate changes disappears when the configuration is activated Picture 83 Reload the configuration notification ...

Page 70: ...G must also be changed Start by reading the D TREX 2Gs change System ID and finally write configuration to both D TREX 2Gs Picture 84 Change the System ID setting in D TREX2G Testing Scenario I Text solution D TECT It s now time to test the scenario configuration 1 Enter Charlotte Miller 1 and Emma Lopez 2 Login id Picture 85 Enter the user logins ...

Page 71: ... Emma Lopez to Personnel Night Picture 87 The logged in users and their login groups are displayed on the screen 4 Press the alarm button If everything is working Charlotte Miller will get an alarm message as she is logged into the group Daytime Confirm the alarm Picture 88 D TREX2G displaying a new alarm Press the alarm button again and wait 240 seconds If our sequences are working correctly Emma...

Page 72: ...red in the picture below to send an Assistance alarm In this example the As sistance alarm is sent from Emma Lopez to all other units in the system neat Picture 89 Press and hold the red alarm button to send an Assistance alarm Picture 90 Assistance alarm sent confirmation in D TREX2G Picture 91 Assistance alarm received message on D TREX2G ...

Page 73: ...on is used but with some minor modifications 1 Replace SMILE STD 101E with a SMILE ID The SMILE ID in this example has radio code 28AD Go to Entities Devices and change the SMILE STD to a SMILE ID Picture 92 Change add a SMILE ID 2 Go to System settings System parameters and enable feature presence indication enabled and feature rfid reception enabled by setting its values to 1 Picture 93 Enable p...

Page 74: ...resence message is displayed Press the green Return again to close the message and return to the main screen Picture 96 EN Press the green Return button again to end presence and indicate Ready Press the green Return button again to close the message and return to the main screen Picture 97 Ready indication in D TREX2G If you have trouble getting the solution to work please check that the RFID is ...

Page 75: ...resence for the D TREX2G destinations 2 The default setting is to send out a reminder when 240 seconds have passed The reminder will remind 3 times In this example a reminder will be sent out when 30 seconds have passed Picture 99 Changing the presence reminder settings 3 Reload the configuration Testing Require presence Press the SMILE ID button Confirm the alarm by pressing the Return button ala...

Page 76: ... names that will stay at the nursing home or the apart ment numbers 9 9 Matthew Parker Q Q Do you have a list of the personnel which will work at the nursing home 9 9 Charlotte Miller 9 9 Emma Lopez Q Q Do you have the radio codes of all that devices that will be used at the nursing home Do you know who the units should belong to 9 9 SMILE STD Radio ID 101E belongs to Matthew Parker Q Q Do you hav...

Page 77: ...starts 07 00 AM 9 9 Night shift starts 09 00 PM Before connecting the D TECT IP units a D SERVER System ID must to be set The default System ID is set to 1 but in this scenario the System ID 4321 is used Go to System settings System parameters to configure System ID Picture 101 Set the System ID Don t forget to reload the configuration after the System ID is changed ...

Page 78: ...e device at a time Once you have connected a device you need to review Network and Server Settings The D TECT Server IP address must to be changed so it matches the D SERVER IP ad dress The same goes for Server ID System ID As mentioned above the System ID is set to 4321 Picture 102 EN Connected devices also displays if you have any D TECT D CALL or a CMS connected to the D SERVER ...

Page 79: ...ote that the configu ration is identical to Scenario 1 but the System ID have changed If you are starting with an empty D SERVER configuration but did a D SERVER backup of Scenario 1 you do not need to configure the D SERVER from scratch Just restore Scenario 1 see 4 2 1 change the System ID and reload the configuration The following screenshots is a re cap and follows the same steps as for Scenar...

Page 80: ...NE41 09010 02 v3 0 D SERVER Technical Handbook neat 80 Picture 106 Define the device group name s Picture 107 Define the device group definition s Picture 108 Create a time schedule ...

Page 81: ... 02 v3 0 D SERVER Technical Handbook neat 81 Picture 109 Add D TREX2G destinations Picture 110 Define alarm sequence name s Picture 111 Define alarm sequence definition s Picture 112 Define the alarm distribution ...

Page 82: ...tem ID D TREX 2G configuration To be able to log on to the D SERVER system with D TREX 2G units System ID 4321 must be set in the D TREX 2G Programmer Write the edited configuration to the D TREX 2G units Test the solution afterwards Picture 114 Set the D SERVER System ID in the D TREX2G ...

Page 83: ...larm Picture 115 Scenario III overview Scenario III requires a D SERVER SIP license Again review the checklist Checklist Q Q Do you have a list of the names that will stay at the nursing home or the apart ment numbers 9 9 Apartment 1 Q Q Do you have a list of the personnel which will work at the nursing home 9 9 Charlotte Miller 9 9 Emma Lopez Q Q Do you have the radio codes of all that devices th...

Page 84: ...the day and night shifts starts 9 9 No need D SERVER configuration Go to Identifications Users to add the users who will stay at the nursing home In our scenario we only have one user Apartment 1 If there were more users they d be called Apartment 2 Apartment 3 etc Picture 116 Add user s To create necessary Personnel and Device groups go to Entities Device group names Add Staff and Apartment 1 It ...

Page 85: ...72 is an unknown radio code for the D SERVER To associate the Radio ID 0472 to Apartment 1 go to Entities Devices When the D CALL is associated to Apartment 1 it s no longer an unknown radio code The last four digits of the D CALL serial number are the device s radio code Picture 119 Add device s Next step is to add configure all associated devices to Apartment 1 Our scenario has only has one devi...

Page 86: ...ions D CALL destinations to create a specific destination for Apartment 1 If the scenario had contained more apartments a destination must be created for each Apartment Picture 122 Add D CALL destinations As we want the D SERVER to send a SIP message alarm to our DECT phones we need to create a D SERVER SIP account Go to SIP SIP accounts to create an account Picture 123 Create SIP accounts Note th...

Page 87: ...rver settings A SIP destination is only a preparation In this case it s a preparation for the alarm message that will be sent to the nurses Go to Destinations SIP destinations to cre ate a destination Picture 125 Add SIP destinations Next step is to create a sequence If there would be more users the sequences could be called Apartment 2 Apartment 3 etc Go to Routing Alarm sequence names to create ...

Page 88: ...ture 127 Create alarm sequence definitions To enable the sequences Alarm distribution must be configured Go to Routing Alarm distribution Picture 128 Define alarm distribution As mentioned earlier System ID 1 is not recommended In this scenario we will change the System ID to 2222 Go to System settings System parameters to configure System ID Picture 129 Set the D SERVER system ID Don t forget to ...

Page 89: ...400 configuration There are two important tabs when configuring the IP DECT The first one is found under Configuration SIP Make sure Default domain and Proxy 1 reflects the D SERVER IP address Picture 130 Set the default domain IP and proxy address in the IP DECTs ...

Page 90: ...General infor mation to find your IPEI number Picture 132 Spetcralink 7722 handset IPEI number To establish a connection between the handset and IP DECT select Menu Settings Advanced Login Create login in the IP DECT handset Once logged in make sure that Subscription Registration and Last Activity has turned green D CALL configuration The D CALL Programmer has several tabs but only two are relevan...

Page 91: ...nabled and that SIP configuration reflects the configuration in the D SERVER Even if NEAT Web Service should be disabled make sure that the NEAT Web Service server address reflects your D SERVER IP address Picture 134 EN Don t forget to write the D CALL configuration to the unit Once the configuration has been written the solution can be tested ...

Page 92: ...9 Charlotte Miller Phone number 0728894687 9 9 Emma Lopez Phone number 0764007207 Q Q Do you have the radio codes of all that devices that will be used at the nursing home Do you know who the units should belong to 9 9 D CALL Radio ID 0472 belongs to Apartment 1 9 9 SMILE STD Radio ID 101E belongs to Apartment 1 Q Q Do you have an idea how many groups you need for the nursing home Will the nurses ...

Page 93: ...who will stay at the nursing home Picture 136 Add user s Go to Entities Devices and assign the SMILE STD and D CALL to Apartment 1 Picture 137 Add device s Go to Entities Device group names and create a group for every apartment In this scenario there is only one apartment Apartment 1 Picture 138 Create device group name s ...

Page 94: ... want to call a second cell phone if the primary cell phone is busy Go to Destinations D CALL destinations to create these destinations Picture 140 Add D CALL destinations Go to Routing Alarm sequence names to create a sequence One sequence for each apartment Picture 141 Create alarm sequence name s Go to Routing Alarm sequence definitions to define the sequence When Apartment 1 requires assistanc...

Page 95: ... Alarm distribution must be configured Go to Routing Alarm distribution Picture 143 Add alarm distribution Picture 144 Define alarm sequence definition s In this scenario the System ID is set to 1386 To configure System ID go to System settings System parameters Picture 145 Set the D SERVER system ID D CALL configuration ...

Page 96: ...t only three are relevant to this scenario Make sure Radio pos 1 reflects the D SERVER System ID and that the rest of the con figuration in your D CALL is similar Picture 146 Set the D SERVER system ID in D CALL On Call parameters tab make sure that GSM is enabled Picture 147 Enable GSM in D CALL ...

Page 97: ...Service should be disabled make sure that the Server address reflects your D SERVER IP address Picture 148 Disable Network but ensure NEAT web service server and port is set correctly Don t forget to write the D CALL configuration to the unit Once the configuration has been written to the D CALL the solution can be tested ...

Page 98: ...so Checklist Q Q Do you have a list of the names that will stay at the nursing home or the apart ment numbers 9 9 Apartment 1 9 9 Apartment 2 9 9 Apartment 3 Q Q Do you have a list of the personnel which will work at the nursing home 9 9 Charlotte Miller Phone number 0728894687 9 9 Emma Lopez Phone number 0764007207 Q Q Do you have the radio codes of all that devices that will be used at the nursi...

Page 99: ...aff group required 9 9 Apartment 1 9 9 Apartment 2 9 9 Apartment 3 Q Q Will you use day and night shifts Then you need to know when the day and night shifts starts 9 9 No need D SERVER configuration Before connecting the D TECT IP devices to D SERVER a System ID must be config ured In this scenario System ID 1652 is chosen Go to System settings System parameters to set the System ID Once the Syste...

Page 100: ...that the D TECT IPs are listed in Connected devices Go to Identifications Users to add the users who will stay at the nursing home Picture 152 Add user s Go to Entities Devices and assign the D CALL and SMILE ID buttons to respective Apartment Picture 153 Add device s Go to Entities Device group names and create a group for every Apartment Picture 154 Create device grou name s ...

Page 101: ...partment 2 etc Picture 155 Define device group definition s Go to Destinations D CALL destinations to create destinations As there are two nurses and three apartments six destinations must be created Picture 156 Add D CALL destinations Go to Routing Alarm sequence names to create a sequence one sequence for each apartment Picture 157 Create alarm sequence names ...

Page 102: ...he D CALL will start with calling phone 1 If there is no answer the D CALL tries with phone 2 Picture 158 Define alarm sequence definitions To enable our sequences we need to configure Alarm distribution Go to Routing Alarm distribution Picture 159 Add alarm distribution D CALL configuration The D CALL configuration procedure is the same for all three D CALLs ...

Page 103: ...ut only three are relevant to this scenario Make sure Radio pos 1 reflects the D SERVER System ID and that the rest of the con figuration in your D CALL is similar Picture 160 Set the D SERVER system ID in D CALL On Call parameters tab make sure that GSM is enabled Picture 161 Enable GSM in D CALL ...

Page 104: ...bled Even if NEAT Web Service should be disabled make sure that the Server address reflects your D SERVER IP Picture 162 Disable Network but ensure NEAT web service server and port is set correctly Don t forget to write the D CALL configuration Once the configuration has been written test the solution ...

Page 105: ...AN3 LAN1 USB WAN COM1 COM2 SD SIM PWR Picture 163 Check LEDs 7 2 Enable debug logging The debug logs can be of great use to resolve configuration issues or detect hard ware related errors To enable debug logging go to System settings Sys tem parameters Make sure debug logging enabled is set to 1 and that the D SERVER configuration is reloaded By default a set of popular debug logs have been presel...

Page 106: ...ask you to attach your logs if the technical issue is complex 7 3 SSH clients Among all SSH clients Bitvise and Putty are the most popular Bitvise has a graphical interface and is therefore quite popular among people with limited Linux knowledge Note that Bitvise debugging is performed over IP and that the default D SERVER SSH port is 48464 Picture 166 Bitvise SSH client Tunnelier ...

Page 107: ...ese two files are useful for identifying memory card related issues In order to use SSH an SSH Key must be requested from NEAT support In addition to an SSH key a login name must be provided to log in Use sysadm as login name 7 4 Bitvise configuration This section will walkthrough how to setup and import a SSH Key Go to Bitvise homepage https www bitvise com and download the latest installer and i...

Page 108: ...login tab and select Import Browse to the path of your SSH Key and select Import Picture 169 Import an SSH key to Bitvise The last step is to configure login settings Fill in host D SERVER IP port 48464 and username sysadm and when done click the Login button to connect Picture 170 Connectin to a D SERVER You are now ready to use Bitvise ...

Page 109: ...P and an xterm window opens This section focuses on the SFTP window and how to download logs and configuration Picture 171 Bitvise SFTP windows Changing path is required to view or download kern log and syslog Type the path var log in the address bar and press Enter to enter that path Picture 172 var log path ...

Page 110: ... files and select Download Picture 173 Select files do download Right click kern log and select Edit with to open the file in your favorite editor Picture 174 Select preferred text editor Here Notepad is chosen NEAT recommends Notepad as text editor Notepad can be downloaded from https notepad plus plus org ...

Page 111: ...ed in texteditor Notepad Try on your own with syslog In addition to the path var log the following paths may be of interest to explore var log dserver debug Debug logs var log dserver errors Error logs usr local etc dserver D SERVER configuration usr local etc license D SERVER license etc network Network configuration Table 48 Various log paths ...

Page 112: ...meters must be enabled Start by browsing to the path var log dserver debug by typing cd var log dserver debug Thereafter press Enter and type ls to list all files in the debug folder Picture 176 Files in debug folder To start ip transmission debug type tail f ip transmission 2017 06 30 log Replace the date in the command so it matches a today s date Picture 177 Log file content When something new ...

Page 113: ... s date Picture 178 Open a log file with the pico command Picture 179 Content of the opened log file To exit the log press Ctrl X Besides tail f and pico the following commands can be useful cd home sysadm bin rwmount rw File System Disable read only mode lsusb List connected USB devices iconv l List known coded character sets ntpq nc peers NTP Servers currently used cat sys block mmcblk0 device n...

Page 114: ...Contact your local NEAT sales representative for more information about the debug cable Below the SSH Telnet client PuTTY is used It can be dowloaded from http www putty org Picture 180 Select the approprite COM port and set the speed and connection type in PuTTY Serial speed in Putty must to be configured to baud rate 115200 Picture 181 Serial connection with Putty Console cable debugging require...

Page 115: ...e parts The complete parts lists for the D SERVER system include articles for other language versions and other frequencies The complete lists can be can obtained from your local supplier The lists below only shows standard parts Article number Description NE10 09238 01 D SERVER kit standard english without license NE10 10007 01 License for 60 alarm sources NE10 10007 02 License for 135 alarm sour...

Page 116: ... 485 bus ledare A 6 Not used 2 RS 485 bus ledare B 7 Not used 3 Not used 8 Not used 4 Not used 9 Not used 5 Ground Table 52 Pin configuration when viewed from the outside Appendix B 2 Pin configuration for the serial bus to D TECT units Picture 184 shows the pin configuration for a D TECT unit network cable 1 2 3 4 5 6 7 8 Picture 184 RJ45 pin configuration Pin configuration when the pins contact ...

Page 117: ...om button 5 Door alarm 6 Bed alarm 7 Carpet alarm 8 Mains failure 9 Mains return 11 Battery low 12 Smoke alarm 13 Assault alarm 14 Presence 15 Ready 16 Auto ready 17 Action 19 Emergency alarm 20 Assistance alarm 28 Radio test alarm 35 Position info 73 Connection alarm 74 Connection ok Table 54 Default alarm types in D SERVER ...

Page 118: ...alarm 29 Tamper alarm 30 Inactivity 31 Accumulator fully charged 32 Home indication 33 Away indication 34 Burglar alarm 35 Position info 36 Manoeuvre 37 Measurement data Number Description 38 Reset alarm 39 Service call 40 Daily report Event 41 Double press 42 Long press 43 Technical failure 44 Gas alarm 45 Water alarm 46 Fall alarm man down 47 Temperature alarm 48 Unit power on 49 Unit power off ...

Page 119: ...GSM network return 79 CMP report event 80 Area tracking alarm 81 Radio OK 82 CMP report alarm 83 NTP update 84 FTP download 85 Roaming 86 IP network failure 87 IP network return 88 User call 3 89 User call 4 90 User call 5 91 User call 6 92 Seat exit alarm 93 Pairing Table 55 NEAT Standard alarm types ...

Page 120: ...nt type decimal eqx Equipment type hexadecimal pt D POS position text from the received alarm pt2 D POS previous position text from the received alarm px D POS position ID hexadecimal from the received alarm px2 D POS previous position ID hexadecimal from the received alarm prt Name of user where the staff member has indicated presence see note Note 3 st Status of alarm Answered On way Reminder Pr...

Page 121: ...me of user Hans Location of user Hans room 102 Equipment type of the alarm transmitter Atom Received alarm reason Trigger alarm The above configuration would then have the format string rt from nt eqt in lt This would result in the display message Trigger alarm from Hans Atom in room 102 ...

Page 122: ...aded in the D SERVER Equipment 3PUSH 3PUSH PEAR ATOM COBS C 3110 COBS CMS COBS TALK D ATOM D CALL D TECT D TECT IP D TREX D TREX2G DOOR ESPA FALL FLOOD GAS INKA IOR KEY PEAR PIR PULL PULL1G PUSH PUSH PEAR PUSH PULL REPO REPO ROOM ROOM PEAR ROOM1G SIP SMILE ID SMILE STD SMOKE WIOR Table 56 Default loaded equipment ...

Page 123: ...NE41 09010 02 v3 0 D SERVER Technical Handbook neat 123 This page intentionally left blank ...

Page 124: ...www neat group com ...

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