NCR XR3 (7613), User Manual

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1-18 Product Overview
Odometers
The NCR 7613 contains on-board odometers in non-volatile memory that capture vital
health and usage statistics of system components, which are used to help prevent
system failures. Statistics are kept on the following item.
• System Up Time
• Primary Screen On Time
• Good/Bad MSR Swipes
• System Startup Count
• System Shutdown Count
• Cash Drawer Open Count
• System FAN On Time
• CPU throttle time
This data can be used to proactively service the terminal, based on usage data or simply
improve the service diagnostic analysis. This results in fewer service calls and more
accurate, timely fixes.
How is the Odometer Statistics Used?
Odometers are used by NCR Services to track terminal usage for preventive/timely
actions to potential and imminent service issues.
• Predictive Services uses this data to determine when a component might fail and to
dispatch a Customer Engineer with the correct part on the next service visit, or at a
convenient time before the component fails.
Predictive End of Life is a proactive service strategy designed to move service activity
from a reactive break-fix model to a proactive service module. Avoiding reactive
service calls has the effect of reducing the number of failures and reducing the
amount of downtime of the terminal.
How does it work? NCR collects the device configuration data on a weekly basis,
along with information on the activity levels of individual models. As the activity
level approaches the end of the component’s designed life, NCR flags the terminal
with a notification that a module needs proactive replacement. The NEXT time an
NCR technician goes on site to resolve an incident, they are be informed that the
module is due for replacement and they replace that module while on-site.
• Advanced Exchange (depot repair) uses the data to bring the terminal back to a
serviceable state and replaces any components that are nearing end of life
thresholds.
• Repair Suppliers use the data to reset the odometers after the component is repaired.