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Product Overview
Odometers
The NCR 7613 contains on-board odometers in non-volatile memory that capture vital
health and usage statistics of system components, which are used to help prevent
system failures. Statistics are kept on the following item.
•
System Up Time
•
Primary Screen On Time
•
Good/Bad MSR Swipes
•
System Startup Count
•
System Shutdown Count
•
Cash Drawer Open Count
•
System FAN On Time
•
CPU throttle time
This data can be used to proactively service the terminal, based on usage data or simply
improve the service diagnostic analysis. This results in fewer service calls and more
accurate, timely fixes.
How is the Odometer Statistics Used?
Odometers are used by NCR Services to track terminal usage for preventive/timely
actions to potential and imminent service issues.
•
Predictive Services
uses this data to determine when a component might fail and to
dispatch a Customer Engineer with the correct part on the next service visit, or at a
convenient time before the component fails.
Predictive End of Life
is a proactive service strategy designed to move service activity
from a reactive break-fix model to a proactive service module. Avoiding reactive
service calls has the effect of reducing the number of failures and reducing the
amount of downtime of the terminal.
How does it work? NCR collects the device configuration data on a weekly basis,
along with information on the activity levels of individual models. As the activity
level approaches the end of the component’s designed life, NCR flags the terminal
with a notification that a module needs proactive replacement. The NEXT time an
NCR technician goes on site to resolve an incident, they are be informed that the
module is due for replacement and they replace that module while on-site.
•
Advanced Exchange
(depot repair) uses the data to bring the terminal back to a
serviceable state and replaces any components that are nearing end of life
thresholds.
•
Repair Suppliers
use the data to reset the odometers after the component is repaired.
Summary of Contents for XR3 (7613)
Page 1: ...User Guide NCR RealPOS XR3 7613 Release 1 0 BCC5 0000 5154 Issue B...
Page 13: ...xi...
Page 20: ...Product Overview 1 7 Label Locations...
Page 62: ...4 49 Disk Image Backup and Recovery Tool 2 Click on the USB Button...
Page 69: ...Disk Image Backup and Recovery Tool 4 56 A progress bar is displayed as the image is applied...
Page 70: ...4 57 Disk Image Backup and Recovery Tool A message is displayed when the load is complete...
Page 71: ...Disk Image Backup and Recovery Tool 4 58 5 Reboot the POS...
Page 82: ...5 69 Power Management 2 Select Network Adapters Realtek PCIe GBE Family Controller 2...
Page 98: ...7 85 BIOS Updating Procedure 5 Select Make Bootable...
Page 124: ...2x20 Customer Display Interface 9 111 245 246 247 248 249 250 251 252 253 254 255...
Page 132: ...2x20 Customer Display Interface 9 119 245 246 247 248 249 250 251 252 253 254 255...
Page 140: ...2x20 Customer Display Interface 9 127 245 246 247 248 249 250 251 252 253 254 255...
Page 144: ...10 131 Wireless Adapter Switching 6 Select Create a new package OK...
Page 151: ...B 138 Touch Screen Calibration Do NOT touch the bezel with your other fingers...