MSD SECTOR Image 2400, Instrument Manual

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Appendix 46
Appendix
8
8.1 Troubleshooting Guide
Refer to Table 8:1 below to troubleshoot hardware and operating errors. The software version may be found in Help

About
Workbench.
Table 8:1: Troubleshooting guide
Symptom/Error message
on screen
Possible Cause Corrective Action
Instrument or computer does
not power on
Loose or disconnected power
cable(s)
Ensure that the cables connecting the instrument and/or computer to the external power
source are plugged in properly.
No voltage at outlet Test the outlet by connecting a different electrical device to the outlet.
One or more fuses activated Fuse locations and specifications for the instrument are shown in Section 8.2.4: Power
Requirements .
The plate passes through the
instrument without being
read. The status window
jumps from 1% to 100%.
The instrument was unable to read
the barcode on the plate. The bar
code may be damaged, smudged,
marked, or otherwise unreadable.
Verify a bar code is smoothly affixed to the side of the plate. Then, select the appropriate
plate type from the pull-down menu, and read the plate again.
Error 515 General error
The instrument failed to read
the plate after clicking the
Run button.
Windows security settings,
networking parameters, or the
instrument name has changed.
Click OK to continue.
Determine whether your IT department has made any changes to the instrument computer
recently.
Incompatible anti-virus software has
been installed on the instrument
computer.
Disable the antivirus program temporarily to see if that is the issue. There are several
methods:
1) Exclude the file: C:\Program Files\MSD Discovery
Workbench\lib\prefs.properties from scanning.
2) Disable real-time scanning.
3) Uninstall the antivirus program and use a different one.
Error 515 General error
The instrument failed to
initialize after clicking the
instrument icon.
The Windows theme has changed. Click OK to continue.
Restore the default Windows theme. Please check whether your IT department has made
any changes to the instrument computer recently.
The MsdDebug file (DISCOVERY WORKBENCH v3) or sysinfo file (DISCOVERY
WORKBENCH v4) contains a software log that can be used to diagnose the problem. The
log will contain errors such as .JCodedException: Error creating plugin: unknown and
CreatePluginAction$1 doWork:-1 and
lifesci.usersrv.ipr.IPRReader$iprReaderVetoCloseController vetoClose:-1.
Error 515 General error
The error was noted while
reading a plate, or during
data collection, the
instrument read a partial plate
as a full plate.
The Plate Data History (database) is
in an inconsistent state.
DISCOVERY WORKBENCH v3 only
Click OK to continue.
1)The software log will contain an error similar to: .ProcessView$PartialPlateSelectListener
itemStateChanged:-1. For assistance, contact
Scientific and Technical Support.