Troubleshooting
G - 3
Table G-1
Troubleshooting
Problem
Possible Causes
Possible Solutions
MK1200 does not turn on
No power to the
MK1200.
-
Power through AC outlet
- Connect the Symbol approved power
supply to an AC power source and to
the MK1200 power connector. See
-
Power through power-over-Ethernet
- Connect 8-wire Ethernet cable to
MK1200 LAN port.
- Connect other end of Ethernet cable to
Bias-T Power-Over-Ethernet (POE).
- Connect Bias-T POE power supply to
an AC outlet.
- Perform continuity check on the
Ethernet cable.
MK1200 appears to lock up upon
bootup
A utility with no user
interface was specified
as the first user
application, or user
application failed to run.
Either specify no user application, or a
UI-based application as the first user
application. If no user application is specified,
Explorer.exe is used.
Note: this is a substitution of Explorer.exe as
the user application, not protected mode.
MK1200 does not respond to polls
from the host computer
No communication
between the host and
MK1200.
Check cables to the MK1200. Ensure the
MK1200 address is the address the host is
polling.
Check communication parameters.
Open a command window using
Start > Programs > Command
and type
ipconfig
to list the status of all radio and
ethernet interfaces.
MK1200 does not send data to host
computer
MK1200 is not
programmed to work with
the host.
Check setup communication parameters.
MK1200 is not connected
to the host.
Check cables to host computer.
Web Kiosk Software Suite does not
work after making changes to the
MK1200
Web Kiosk Software
Suite parameter settings
inconsistent with latest
program changes and/or
corrupt files.
Locate and delete the files associated with
the Web Kiosk Software Suite (in the My
Computer/Application folder). Then reload the
files associated with the Web Kiosk Software
Suite. See
Installing the Web Kiosk Software
.
Summary of Contents for MK1200
Page 1: ...MK1200 MicroKiosk for CE NET 4 2 Product Reference Guide ...
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Page 3: ...MK1200 MicroKiosk for CE NET 4 2 Product Reference Guide 72E 87924 02 Revision A January 2008 ...
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Page 13: ...Table of Contents xi Quick Startup Instructions ...
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