MITSUBISHI ELECTRONICS AMERICA, INC.
ST200 Series Technical Support Manual
76
January 2000
End User Experiences Problem During
Operation
End User Resolves Problem Using
Troubleshooting Instructions in
Operating Manual
End User Calls Dealer
Dealer Resolves Problem Over Phone
Using Trouble Resolution Procedure
User Brings MT to Dealer for Physical
Inspection
Dealer Inspects MT Using Trouble
Resolution Procedure
Depending on Type of Problem
System Failure
Operator Error
MT Component Failure
Dealer Supplies User With
Replacement Component
Dealer Calls MSAT Service Center to
Arrange Repair or In-Warranty
Replacement
End
End
End
No Success
No Success
Success
Success
Dealer Calls MSAT
Service Center for
Technical Support
No Success
End
Dealer Calls Service
Provider
End
