67
Specific troubles induced by E-mail connection mode
Trouble
Cause
Repair
The message of ” Not connectable to mail
server.” or “Not connectable to G-50.” Is
displayed.
The initial information is not being set to
G-50.
(The mail address of Maintenance Tool is
not being registered previously.)
The mail address normally obtained is not
being set.
The version of G-50 is not exceeding
2.60.
The setting of the mail server address is
not correct.
The setting of environments like for LAN
cable connection is not correct.
Execute the initial setting of Maintenance
Tool or G-50A mail address on the local
G-50A by using the G-50A initial setting
tool.
Verify the set contents of the mail
server/mail address.
Obtain and use the mail address
individually for each Maintenance Tool
PC.
Set the connection environment correctly.
The message of “Network possibly
disconnected finishing Maintenance
Tool.” is displayed.
Displays when the normal communication
with G-50 was not performed.
Maintenance Tool is finished forcibly.
Restart Maintenance Tool after a while.
The message of “? operation status mails
at mail server. After receiving mail under
offline mode, start E-mail mode again.
Returning to mode selection screen?” is
displayed.
Displays when the operation monitor mail
is remained at the mail server. The action
of Maintenance Tool will be delayed
caused by a time required by the search
processing of remaining mail.
After removing the operation monitor mail
under Off-line mode, execute E-mail
connection mode.
The operation monitor screen is not
displayed normally.
The POP receiving interval of
Maintenance Tool is being set to over 2
minutes.
[Operation control screen] is being
opened for over 20 minutes on the
operation monitor screen
Set the POP receiving interval within 1
minute.
Do not open [Operation control screen] for
over 20 minutes on the operation monitor
screen.
Free contact of indoor unit Trouble
Trouble
Cause
Repair
A menu cannot be chosen and cannot be
started.
The version of G-50 is old.
A recommendation version is 2.60 or
more.
Off-Line Monitor Trouble(1)
Trouble
Cause
Repair
The setting of IP address of POP server is
incorrect.
Set the correct IP address with Mail
Server Setting.
The message of ”Timeout Can’t connect
to Mailserver.” Is displayed.
The setting of the IP address of PC is
incorrect.
Set the IP address of PC correctly.
The message of “Invalid Parameter!” is
displayed.
The POP server is not set yet.
Set POP server.
The LAN cable is not connected correctly. Connect LAN cable securely.
The message of “Can’t Connect to mail
sever!” is displayed.
. The IP address setting of POP server is
not correct.
Set the correct IP address with Mail
Server Setting.
The message of “POP Authention Error”
is displayed.
The setting of the user and password of
POP server is not correct.
Set correctly with Mail Server Setting.
A message of " Monitor data size is very
large!! Please, delete old monitor data!!" is
displayed during collecting the mail of
operation data.
The memory capacity to store data is
insufficient.
Move to Offline Screen, and delete
unnecessary data.
A message of " Now finalizing
Maintenance Tool !!" is displayed at
finishing Offline, and the screen does not
finish.
The internal data is under arrangement at
finishing the maintenance tool.
Offline Screen will automatically be
finished after completing this process.
Please wait a while.
Data cannot be imported.
It was going to import the data acquired
by “Maintenance Tools (Ver.3.**)”.
Among the data obtained by Ver3.**, the
operation monitor data (*.MTD) can only
be imported. Regarding to other data, the
