Handling Calls
97
COMPLETING A TRANSFER TO A CONTACT IN PHONE DIRECTORY
Users can complete a blind transfer to a contact in their directory. If a user is in a call and
initiates a transfer, they can navigate to the Directory screen and press the Transfer key again
to trigger a blind transfer. There is no change to start a consultative call.
To Transfer a Call to a Contact in the Phone Directory:
1.
Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2.
Press the programmed
Transfer
key.
3.
Press the programmed
Directory
key and select a contact.
4.
To complete a blind transfer, press the programmed
Transfer
key again before the receiv-
ing end answers.
To complete a consultative transfer, press
4
Dial
to call the contact. Remain on the line to
speak with Party 2 before pressing the programmed
Transfer
key again to transfer Party
1 to Party 2.
To cancel the transfer, press
the
key.
INDICATION OF TRANSFERRED CALLS
When you transfer an active call, the near-end phone displays a Call Transferred screen when
a call is transferred and the far-end call is dropped. The following is the Call Transferred screen
on the 6863i phone:
L1
Call Transferred
