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Table of Contents

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Why is my handset not working?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
How do I find the IP address of my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Why does my phone display the No Service message?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
How do I change my user password?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Why does my phone display Bad Encrypted Config?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
How do I restart the IP phone?   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
How do I lock my phone?   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Repair Notice  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Exclusions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Warranty Repair Services  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Appendix A - Time Zone Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

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Summary of Contents for 6863i

Page 1: ...Mitel 6863i SIP Phone 41 001565 00 REV01 RELEASE 4 0 0 SP1 USER GUIDE ...

Page 2: ...this document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Trademarks Mitel is a trademark of Mitel Networks Corporation Other product names mentioned in this document may be trademarks of their ...

Page 3: ...late or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or disseminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject t...

Page 4: ...2 Idle Screens 14 Incomplete Configuration 15 No Service 15 Methods for Customizing Your Phone 16 Phone Options via the IP Phone UI 16 Phone Options via the Mitel Web UI 19 Phone Status 23 Phone Status via IP Phone UI 23 Finding Your Phone s IP Address 24 Phone Status via the Mitel Web UI 25 Customizing Your Phone 27 Ring Tones and Tone Sets 27 Display 32 Live Dialpad 32 Set Audio 33 Time and Date...

Page 5: ...66 Flash Key 68 Sprecode Key 69 Park Pickup Keys 70 Last Call Return Key 72 Call Forward Key 73 Speeddial Xfer 74 Speeddial Conf 75 Directory Key 76 Callers List Key 77 Redial Key 78 Conference Key 79 Transfer Key 80 Intercom Key 81 Services Key 82 Phone Lock Key 83 Paging Key 84 Save Key 86 Delete Key 86 None Key 87 Discreet Ringing Key 88 Making Calls 89 Dialing a Number 89 Using Handsfree Speak...

Page 6: ...134 Status Scroll Delay 135 Switch UI Focus to Ringing Line 136 Call Hold Reminder During Active Calls 137 Call Hold Reminder on single hold 138 Call Waiting Tone Period 139 Preferred Line and Preferred Line Timeout 140 Goodbye Key Cancels Incoming Calls 142 Message Waiting Indicator 143 Incoming Intercom Call Features 144 Group RTP Paging 146 Shared Call Appearance SCA Call Bridging 147 Star Code...

Page 7: ...er password 150 Why does my phone display Bad Encrypted Config 151 How do I restart the IP phone 151 How do I lock my phone 151 Limited Warranty 152 Exclusions 152 Warranty Repair Services 152 After Warranty Service 152 Limited Warranty Australia Only 153 Repair Notice 153 Exclusions 153 Warranty Repair Services 154 After Warranty Service 154 Appendix A Time Zone Codes 155 ...

Page 8: ...ervices are available on your system Your System Administrator also has the ability to customize some features on this phone For information on more advanced settings and configurations administrators should refer to the Mitel SIP IP Phones Administrator Guide DOCUMENTATION Mitel 6863i SIP IP Phone Installation Guide Contains installation and set up instruc tions general features and functions and...

Page 9: ...line power to the phone IEEE 802 3af use an Ethernet cable to connect from the phone directly to the network for power no 48V AC power adapter required if using Power over Ethernet PoE For Ethernet networks that DO NOT supply power to the phone Use only the GlobTek Inc Limited Power Source LPS adapter model no GT 41080 1848 sold separately to connect from the DC power port on the phone to a power ...

Page 10: ...ake and manage your calls and caller information Images of the symbol keys and the symbol hardware platform are used throughout this document 6863i Handset Line Call Appearance Keys High Quality Speakerphone Keypad Message Waiting Lamp Mute Key Navigation Keys Select Button Volume Control Options Key Speaker Headset Key Goodbye Key LCD Screen Hold Key Programmable Keys ...

Page 11: ...stomized some of your settings Check with your System Administrator before changing the administrator only options For more information see Phone Options via the IP Phone UI on page 16 Goodbye Key Ends an active call The Goodbye key also exits an open list such as the Options List without saving changes Hold Key Places an active call on hold To retrieve a held call press the call appearance button...

Page 12: ...his key enters A with one press B with two presses and C with three presses 3 DEF Dials 3 When entering text this key enters D with one press E with two presses and F with three presses 4 GHI Dials 4 When entering text this key enters G with one press H with two presses and I with three presses 5 JKL Dials 5 When entering text this key enters J with one press K with two presses and L with three pr...

Page 13: ...ntact your System Administrator for more information about available functions using these keys These keypad keys can be used for any of the following on the phone Dialing a phone number to make a call see Dialing a Number on page 89 Entering digits or letters in the IP phone user interface Programming a speed dial number see Creating a Speed Dial Key on page 58 Pressing a speed dial key see Creat...

Page 14: ... The phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens During the first start up the 6863i phone attempts to contact the Redirection and Configuration Server for current server information No personal information is transmitted from the phone during this process Note Some start up screens onl...

Page 15: ...ting Configuration This may take a few moments while the phone downloads the latest updates If language packs were loaded to your phone by your System Administrator the following screen displays during startup Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be scheduled during non business hour...

Page 16: ... whenever your phone is not in use The L1 in the upper corner in the above example indicates the idle screen for the first line appearance You can use the left and right arrow keys to scroll through the idle screens for both line appearances on the 6863i The second display line shows the following temporary messages if the event occurs No Service DHCP Failed Restarting New IP Obtained Network Disc...

Page 17: ...our System Administrator for assistance NO SERVICE When the phone is not properly connected to the network or the account has not been configured by the Network Administrator the No Service or Network Disconnected prompt appears on the display and the telephone status light turns ON Check that the cables are tightly connected to the phone and to the wall jack The phone should automatically detect ...

Page 18: ...ONS VIA THE IP PHONE UI You can customize your phone by pressing the key and accessing the IP phone UI These options allow you to customize the following phone settings OPTION NUMBER OPTION 1 Services 1 Conference 2 Transfer 3 Redial 4 Directory 5 Callers List 6 Voicemail 7 Do No Disturb 2 Call Forward 1 All 2 Busy 3 No Answer 4 All Off 5 All On The menus that display for Call Forward are dependan...

Page 19: ...Time Set Date 7 Language Screen Language Input Language 4 Phone Status 1 IP MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 5 Error Messages 6 Copyright 5 Password 6 Admin Menu Password Protected 7 Restart Phone 8 Credentials available only if certain features are configured by your Administrator 9 Directory 1 Display Name Order 2 Sorting Preferences 3 External Sources available only if externa...

Page 20: ...ns should only be set up and changed by your System Administrator OPTION NUMBER OPTION 1 Services 1 Conference 2 Transfer 3 Redial 4 Directory 5 Callers List 6 Voicemail 7 Do No Disturb 2 Call Forward 1 All 2 Busy 3 No Ans 4 All Off 5 All On The menus that display for Call Forward are dependent on the Call Forward Mode set on the phone Default is Account mode 3 Preferences 1 Tones Ring Tone Tone S...

Page 21: ...ey at any time to exit without saving changes PHONE OPTIONS VIA THE MITEL WEB UI In addition to the IP phone UI options you can customize additional options on the IP phone using the Mitel Web UI In order to access your phone using the Mitel Web UI you need to know your phone s IP address To find your phone s IP address see Finding Your Phone s IP Address on page 24 IP PHONE UI Note For more infor...

Page 22: ...address field and press Enter The following logon screen displays 2 At the prompt enter your username and password and click OK The Status window displays for the IP phone you are accessing 3 You can logout of the Mitel Web UI at any time by clicking Log Off MITEL WEB UI Note For a user the default username is user and the password field is left blank ...

Page 23: ...ock the phone to prevent any changes to the phone and to prevent use of the phone as well as reset the user password Programmable Keys Allows you to configure up to 3 programmable keys with functions identified in the list below Keypad Speed Dial Allows you to assign a speed dial number to a specific digit on the phone s keypad dialpad for speed dialing purposes Directory Allows you to copy the Ca...

Page 24: ...imeout seconds Goodbye Key Cancels Incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode This category also allows you to configure Incoming Intercom Call Settings Group Paging RTP Settings Ring Tones global and per line basis Time and Date Settings Language Settings Account Configuration Allows you to configure DND and Call Forward by account You can have multiple accoun...

Page 25: ... phone s IP and MAC addresses Local Area Network LAN port information PC Port information if PC link exists Firmware information Error messages from the last reboot or startup Copyright information 1 Press on the phone to enter the Options List 2 Select Phone Status 3 Select the option you want to view IP MAC Address LAN Port PC Port Firmware Info Error Messages CopyrightThe option you select disp...

Page 26: ...pen the Mitel Web UI Use the following procedure to find your phone s IP address 1 Press the key on the phone to enter the Option List 2 Select Phone Status and press the key or 4 Enter key 3 Select IP MAC Addresses and press the key or 4 Enter key The IP address of your 6863i IP phone displays in the IP Address field IP PHONE UI Phone Status Next Enter 3 IP MAC Addresses Next Enter 1 IP Address 1...

Page 27: ...field and press Enter 2 In the Username Password window enter your username and password and click OK The Status window displays for the IP phone you are accessing This Status window displays the status of your phone which includes the following information Network Status Hardware Information Firmware Information SIP Status MITEL WEB UI Note The default username is user and the password field is l...

Page 28: ...ed with the SIP proxy server Example Line SIP Account Status Backup Registrar Used 1 650 proxy com 5060 Registered Yes where Account Number is 1 SIP Account is 650 proxy com on port 5060 Status is Registered Backup registrar is used Yes SIP Error Number Displays on accounts when registration fails with the SIP proxy server Example Line SIP Account Status Backup Registrar Used 2 651 proxy com 5060 ...

Page 29: ...hese ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Ring Tones Ring Tone Sets In addition to ring tones you can configure ring tone sets on a global basis on the IP phone Ring tone sets consist of tones customized for a specific country The ring tone sets you can configure on the IP phones are Aust...

Page 30: ...ngestion tones Call waiting tone Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI Installing a custom ring tone can be performed using the Mitel Web UI only CONFIGURING RING TONES AND TONE SETS Global configuration only 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Tones 4 Select Ring Tone 5 Select the type of ...

Page 31: ...y Italy Italy2 Malaysia Mexico Brazil Russia Slovakia UK US default 9 Press the key or select 4Set 10 The ring tone and tone set you select is immediately applied to the IP phone 1 Click on Basic Settings Preferences Ring Tones For global configuration 2 In the Ring Tones section select a country from the Tone Set field Valid values are Australia Brazil MITEL WEB UI ...

Page 32: ...ING CUSTOM RING TONES USING THE MITEL WEB UI Note See the Ring Tones on page 27 for valid values Note See the Ring Tones on page 27 for valid values Notes 1 Access to the Custom Ringtones Web UI menu is only available if enabled by your System Administrator 2 Ringtones must be in wav format The IP phones support the following WAV file specifications G 711 μ law and a law Codec 20 ms packet size Mo...

Page 33: ...V file you want to upload select the file using your left mouse button and press the Open button The filename should now be displayed to the right of the respective Browse button 4 Press the Upload button to upload the file to the phone 5 Repeat Steps 2 to 4 to upload additional WAV files to the phone MITEL WEB UI Note Press the Delete button to delete the desired ringtone from your phone ...

Page 34: ...ne turns the live dialpad mode on or off With the live dialpad feature enabled the 6863i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad keypad key or programmable key is pressed With live dialpad disabled if you dial a number while the phone is on hook lifting the receiver or pressing the initiates a call to that number You can enable disable the live dialpad usi...

Page 35: ...andsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerphone fir...

Page 36: ...peaker Headset Headset Speaker 6 Press the key or select 4Set to save your selection HEADSET MIC VOLUME The Headset Mic Volume option allows you to set the volume level for the headset microphone Setting Headset Mic Volume 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Set Audio 4 Select Headset Mic Volume 5 Select the Low Medium or High volume level Default is Medium...

Page 37: ...2Done to save the time setting 7 Select Time Format 8 Using the 5 and 2 navigation keys set the Time Format to either a 12 hour format or a 24 hour format Default is 12 Hour 9 Press the key or select 4Set to save the Time Format you selected CONFIGURING DATE AND DATE FORMAT 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Time and Date 4 Select Set Date 5 Using the keys...

Page 38: ... List 2 Select Preferences 3 Select Time and Date 4 Select Time Zone A list of Time Zones display for different areas of the world 5 Select a Time Zone that applies to your area by using the navigation keys 6 The default Time Zone is US Eastern 7 Press the key or select 4Set to save the Time Zone setting CONFIGURING DAYLIGHT SAVINGS TIME 1 Press on the phone to enter the Options List 2 Select Pref...

Page 39: ...om Time Server 1 unless it is not configured or unavailable in which case it will move on to Time Server 2 and if necessary Time Server 3 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Time and Date 4 Select from Time Server 1 Time Server 2 or Time Server 3 5 Enter an IP address or domain name for the time server 6 Press the key or select 4Set to save the time server ...

Page 40: ... MMM DD DD MMM YYYY WWW DD MMM DD MMM DD MM YYYY 4 In the NTP Time Servers field enable by checking the checkbox or disable by unchecking the box default is enabled 5 In the Time Server 1 Time Server 2 and Time Server 3 fields enter IP addresses or qualified domain names for the primary secondary and tertiary time servers 6 Click Save Settings Note The time and time format you configure display on...

Page 41: ...ns configuration parameters etc display in that language The IP phones support the following languages English Czech Catalan Valencian Welsh German Danish Spanish Mexican Spanish Euskera Finnish French Galego Canadian French Hungarian Italian Dutch Dutch Netherlands Norwegian Polish Portuguese Portuguese Brazilian Romanian Russian Slovak Swedish Turkish You can also configure the language to use w...

Page 42: ... the Mitel Web UI 3 Click Save Settings The change is dynamic The Mitel Web UI displays all screens in the language you selected Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone IP PHONE UI Note All languages may not be available for selection The available languages are dependant on the language pack...

Page 43: ... phone UI The following tables identify the language characters that you can use to enter text and characters on the 6863i Keypad Input Alphabet Tables English default French KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0...

Page 44: ..._ 1 _ 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 45: ...abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 SPACE SPACE KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 46: ...o enter the Options List 2 Select Preferences KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 АБВГ2ABC aбвг2abc 3 ДЕЁЖЭ3DEF Дeëжз3def 4 ИЙКЛ4GHI ийкл4ghi 5 МНОП5JKL мноп5jkl 6 РСТУ6MNO рсту6mno 7 ФХЦЧ7PQRS7 фхЧч7pqrs 8 ШЩЪЫ8TUV шщъы8tuv 9 ЬЗЮЯ9WXYZ ьзюя9wxyz SPACE SPACE KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2ÅÄÆÀ abc2åäæà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL...

Page 47: ...his field allows you to specify the language to use when entering text and characters in the Mitel Web UI and IP phone UI Valid values are English default Français French Español Spanish Deutsch German Italiano Italian Português Portuguese Русский Russian Nordic 3 Click Save Settings The change is dynamic The Mitel Web UI and IP phone UI allow you to enter text and characters in the language you s...

Page 48: ...3i includes support for ISO 8859 2 Latin2 of multi national languages when displaying and inputting in the IP phone UI and the Mitel Web UI UTF 8 is also compatible with XML encoding on the IP phones The following table illustrates the Latin 2 character set used on the 6863i IP phone ...

Page 49: ...rd and press the key or select 2Done 5 At the Enter Again prompt re enter the new user password and press the key or select 2Done A message Password Changed displays on the screen 1 Click on Operation User Password 2 In the Current Password field enter the current user password 3 In the New Password field enter the new user password 4 In the Password Confirm field enter the new user password again...

Page 50: ...y 1 Click on Operation Phone Lock 2 CIick on the Reset User Password field click Reset The following screen displays 3 In the Current Password field leave this blank 4 In the New Password field enter a new password 5 In the Password Confirm field re enter your new user password 6 Click Save Settings Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols an...

Page 51: ... been asked to do so by your System Administrator or should you experience any unexpected behavior 1 Press the key on the phone to enter the Options List 2 Select Restart Phone 3 Press Confirm to confirm the restart of the phone If you do not wish to restart your phone press the 3 Cancel key to cancel 1 Click on Operation Reset 2 Click Restart 3 Click OK at the confirmation prompt IP PHONE UI Note...

Page 52: ...List 2 Select Credentials 3 Use the 5 and 2 keys to navigate to the desired feature and select 4 Enter 4 Press the 2 key to navigate to the Enter Username screen and select 4 Enter 5 Using the dialpad keys enter in your username and select 4 Set 6 Press the 2 key to navigate to the Enter Pasword screen and select 4 Enter 7 Using the dialpad keys enter in your password and press the button or selec...

Page 53: ...gate to Sorting Preferences and select 4 Enter 6 Use the 5 and 2 keys to and choose the desired sorting preference and press the button or select 4 Set The sorting preference you selected is immediately applied to the phone ENABLING DISABLING DIRECTORIES AND RENAMING LABELS USING THE IP PHONE UI 1 Press on the phone to enter the Options List 2 Select Directory 3 Navigate to External Sources and se...

Page 54: ...wing Reset a user password Clicking on the Reset key in the Reset User Password field displays a screen that allows you to enter and save a new user password Set an emergency dial plan An emergency dial plan can be 911 999 112 110 or all of the above The default emergency dial plan is 911 999 112 110 The following procedures describe locking the phone setting an emergency dial plan and resetting t...

Page 55: ... key or select 4Enter The phone unlocks 1 Click on Operation Phone Lock Locking the Phone 2 In the Lock the Phone field click Lock The phone locks dynamically and displays the following message Phone is locked Unlocking the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click Unlock The phone unlocks dynamically and displays the following message Phone is unlocked MITEL WEB ...

Page 56: ...ncy services Once you specify the emergency number s on the phone you can dial those numbers directly on the keypad when required and the phone automatically dials to those emergency services You can set the emergency dial plan using the Mitel Web UI only The following table describes the default emergency numbers on the IP phones Note Contact your local phone service provider for available emerge...

Page 57: ...rgency Dial Plan field enter the 3 digit number used in your local area to contact emergency services For multiple numbers enter a between each emergency number For example 911 110 Default for this field is 911 999 112 110 3 Click Save Settings to save the emergency dial plan to your phone MITEL WEB UI ...

Page 58: ...key you connect to the line or a call it represents The line call appearance light indicates the status of that line or call When the phone is taken off hook the phone automatically selects a line for you When you have more than one call you can use the left and right navigation keys 3 and 4 to scroll left and right to the different call screens The display shows which line the call information is...

Page 59: ... configured to pick up parked calls when pressed Last Call Return Indicates the key is configured for Last Call Return functionality when pressed Call Fwd Indicates the key is configured as a Call Forward key When pressed the IP phone UI displays the Call Forward menus Speeddial Xfer Indicates the key is configured as a simplified speed dial key and a transfer key You can use this key to perform s...

Page 60: ...re for numbers that contain long prefixes For example if you had the following speed dial configuration in the Mitel Web UI Key 1 Type Speeddial Paging Indicates the key is configured as a Paging key When pressed the phone can send Real Time Transport Protocol RTP streams from a pre configured multicast address without involving SIP signalling Save Indicates the key is configured as a dedicated Sa...

Page 61: ... dial feature 1 Press a programmable key or a number key on the keypad for three seconds A screen displays with the prompt Enter Number 2 Enter a phone number or extension to assign to that speed dial key The following example illustrates the screen display 3 Press 4Save to save the number as a speed dial key By default the phone automatically assigns the speed dial key to line 1 if available To s...

Page 62: ... or keypad key 5 Enter a phone number or extension to assign to that speed dial key The following example illustrates the screen display 6 Press 4Save to save the number as a speed dial key By default the phone automatically assigns the speed dial key to line 1 if available To select a different line use the 2 and 5 navigation keys 7 Press 4Save to save the speed dial key to the line specified IP ...

Page 63: ...e field select Speeddial to apply to the key 4 In the Value field enter the phone number extension or speed dial prefix to apply to this hard key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 5 In the Line field select a line for which to apply the speed dial to Valid values are 1 and 2 6 Click Save Settings MITEL WEB UI ...

Page 64: ...t from Key 1 through Key 9 3 In the input box enter the phone number extension or speed dial prefix to apply to this Digit key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 In the Line field select a line for which to apply the speed dial to Valid values are 1 and 2 5 Click Save Settings MITEL WEB UI ...

Page 65: ...PHONE UI Notes 1 If a number on the keypad is setup as a speed dial key pressing the applicable number in the speed dial editing process also displays the speed dial edit screen The edit screen allows you to change the Speed Dial Number and Line setting 2 If you press a key that is NOT setup as a speed dial key the phone displays an Invalid Key message However if you press an empty keypad key or p...

Page 66: ...mple 123456 4 If required in the Line field select a line for which to apply the speed dial to Valid values are 1 and 2 5 Click Save Settings EDITING A SPEED DIAL USING KEYPAD SPEED DIAL IN THE MITEL WEB UI 1 Click on Operation Keypad Speed Dial 2 Select from Key 1 through Key 9 3 In the input box edit the phone number extension or speed dial prefix for this Digit key If you enter a speed dial pre...

Page 67: ... the phone hear a busy signal or a message depending on how your System Administrator set up the configuration server The second line on the screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected For more information about DND and DND modes see DND Configuration on page 114 CONFIGURING A DND KEY 1 Click on Operat...

Page 68: ...n use the IP phone UI to access the XML applications You can also specify an XML URI and a Services title using the following XML fields XML Application URI XML Application Title The XML Application URI is the URI loaded by your phone when accessing XML services through the Services menu Contact your System Administrator for the applicable XML URI to enter in the XML Application URI field If you u...

Page 69: ...ved to your IP phone and after a key has been configured to access the XML application s the customized service is ready for you to use 1 Press the key configured for XML on the 6863i phone 2 Use the 5 and 2 to scroll through the XML applications 3 For menu and directory services select a service to display the information for that cus tomized service Message services display to the screen after p...

Page 70: ...863i You do this by setting the key to Flash The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold CONFIGURING A FLASH KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Flash 4 Click Save Settings MITEL WEB UI ...

Page 71: ...ivates a service provided by the server Contact your System Administrator for information about available services CONFIGURING A SPRECODE KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Sprecode 4 In the Value field enter the appropriate value for accessing specific services from the server 5 Click Save Settings MITEL WEB UI Note For values t...

Page 72: ... is parked you can press the Pickup key followed by the applicable value to pickup the call Administrators can configure the Park and Pickup keys for any line using the configuration files or the Mitel Web UI CONFIGURING PARK PICKUP KEYS 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Park 4 Select from Key 1 through Key 3 5 In the Type field sel...

Page 73: ...ing the next procedure and press the Park key again to retry Step 2 Picking Up a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup key If the call pick up is successful you are connected with the parked call ASTERISK Server announces the extension number where the call has been parked Once the call is parked press the key to co...

Page 74: ...ss the key configured for Last Call Return and the phone dials the last call you received When the Sylantro call manager detects an Last Call Return request it translates this request and routes the call to the last caller CONFIGURING A LAST CALL RETURN KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Last Call Return 4 In the Line field selec...

Page 75: ...nswer state or both Pressing the Call Fwd key on the phone accesses the Call Forward menus The menus that display are dependant on the Call Forward mode Account default Phone or Custom configured for the phone For more information about call forwarding and call forwarding modes see Call Forward Configuration on page 118 CONFIGURING A CALL FORWARD 1 Click on Operation Programmable Keys 2 Select fro...

Page 76: ... pressing the Speed Dial Xfer key blind transfers the call to the predefined target If transferring a call fails a message Transfer Failed displays and you can reconnect the call get the call back by pressing the line key again Speed Dial Xfer and Call Forward When the phone is in the ringing state pressing the Speed Dial Xfer key forwards the call to the predefined extension CONFIGURING A SPEEDDI...

Page 77: ...eeddial Conf key and you press this key while on an active call the focused line changes to the dialing line The active call is not put on hold when the speed dial number is dialed CONFIGURING A SPEEDDIAL CONF KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Speeddial Conf 4 In the Value field enter the number or the extension to add to the co...

Page 78: ... on the phone You can also dial directly from a Directory entry Using the Mitel Web UI you can assign the Directory function to any programmable key CONFIGURING A DIRECTORY KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Directory 4 Click Save Settings Note For more information about the Directory see Directory on page 103 MITEL WEB UI ...

Page 79: ...e phone The Callers List is a stored log of your incoming calls You can use the Callers List key to access a list of callers that called your phone CONFIGURING A CALLERS LIST KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Callers List 4 Click Save Settings Note For more information about the Callers List see Callers List on page 110 MITEL WE...

Page 80: ...eys on the phone The Redial List is a stored log of your outgoing calls You can use the Redial key to access a list of the most recent calls you placed CONFIGURING A REDIAL KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Redial 4 Click Save Settings Note For more information about the Redial functionality see Redial on page 91 MITEL WEB UI Re...

Page 81: ... Call managers The Conference key allows you to create conference calls when utilizing any one of the method above CONFIGURING A CONFERENCE KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Conference 4 Click Save Settings Note For more information with regards to creating conference calls see Conferencing Calls on page 98 MITEL WEB UI ...

Page 82: ...ou can reassign the Transfer key to any of the three programmable keys on the phone CONFIGURING A TRANSFER KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Transfer 4 Click Save Settings Note For more information about transferring calls see Transferring Calls on page 95 MITEL WEB UI Transfer Key ...

Page 83: ... 2 Select from Key 1 through Key 3 3 In the Type field select Icom 4 Click Save Settings USING THE ICOM KEY 1 Press the Icom key 2 Enter the extension number of the person you want to intercom 3 After a beep tone your phone automatically connects with the remote extension and you can speak through its speaker 4 To cancel intercom press or hang up the handset 5 When you are finished speaking hang u...

Page 84: ...ct your System Administrator for more information CONFIGURING A SERVICES KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Services 4 Click Save Settings USING THE SERVICES KEY 1 Press the Services key or press and select Services 2 Select an option from the Services Menu 3 To cancel a Service press MITEL WEB UI IP PHONE UI Note Additional opti...

Page 85: ...rogrammable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Phone Lock 4 Click Save Settings MITEL WEB UI Note You can lock unlock the phone using the new key you just configured using the Mitel Web UI at the path Operation PhoneLock or using the Phone Lock option on the IP phone UI at the path Options Phone Lock For more information about using the lock unlock feature see Lockin...

Page 86: ...gs For more information about Group Paging and how it works and to specify multicast addresses see Group RTP Paging on page 146 CONFIGURING A PAGING KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Paging 4 In the Value field enter a multicast IP address and a port number for the Paging key When you press this key the phone initiates an outgoi...

Page 87: ...ays 3 Press the Drop key to end the multicast RTP session and return to the idle screen Notes 1 The recipient of a Paging call can set a global Do Not Disturb DND to ignore any incoming pages 2 For incoming Paging the phone uses the Intercom configuration settings The incoming Page is dependant on the Allow Barge In parameter setting and the Idling On Call state This option is only available if ex...

Page 88: ...grammable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Save 4 Click Save Settings DELETE KEY The Delete key allows you to delete items in the Local Directory Callers List and Redial List Use the following procedure to configure a key as a Delete key in the Mitel Web UI CONFIGURING A DELETE KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Ty...

Page 89: ...ure to delete a key s functionality on the 6863i IP phone SETTING A NONE KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select None 4 Click Save Settings The key function is deleted from the IP phone memory MITEL WEB UI ...

Page 90: ...ing tone once only All applicable visual indicators LED for the corresponding Line key Message Waiting Indicator MWI etc will behave normally CONFIGURING A DISCREET RINGING KEY 1 Click on Operation Programmable Keys 2 Select from Key 1 through Key 3 3 In the Type field select Discreet Ringing 4 Click Save Settings Note If a custom ring tone is selected and Discreet Ringing is enabled the phone wil...

Page 91: ...restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes When your party picks up a timer appears on your display that records the length of your call If the Live Dialpad option is on as soon as you press the first digit on the keypad the phone automatically selects the next available line go off hook and dial as digits are pressed Note Af...

Page 92: ...e call USING A HEADSET The 6863i accepts headsets through the modular RJ9 handset jack on the back of the phone Contact your telephone equipment retailer or distributor to purchase a compatible headset VOLUME CONTROLS FOR THE HEADSET MICROPHONE On the 6863i there are three options for the headset microphone volume Low Medium and High For information about configuring the headset microphone volume ...

Page 93: ...yed entry in the Redial List ACCESSING THE REDIAL LIST 1 Press the configured Redial key to access the Redial List The information for your most recent call is displayed 2 Use 2 and 5 to scroll through the list to view the other numbers 3 To dial the displayed number press or lift the handset or press any line keys 4 Press the key to cancel DELETING AN ITEM FROM THE REDIAL LIST 1 Press the configu...

Page 94: ... List MUTE You can use the key to mute the handset headset or speakerphone When you use the key on your phone you cannot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the key LED is on To switch mute on or off press IP PHONE UI Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the call DELETE a...

Page 95: ...that call If you cannot answer the call the caller goes to voicemail if configured for your extension SENDING AN INCOMING CALL TO VOICEMAIL You can send an incoming call directly to voicemail without answering the call To do this press without picking up the handset If you are already on the phone your incoming call should go directly to voicemail Your phone screen displays a voicemail icon along ...

Page 96: ... you that you still have a call on hold The screen displays Call held with the line number the call is held at the phone WHEN ON HOLD To let your caller know that they are still on hold music plays softly if this has been set up for your system The call line appearance light for the line you are on flashes to indicate that you are still connected AUTOMATIC HOLD When juggling between calls you do n...

Page 97: ...ter you have entered the number The call goes directly to the extension or outside line you transferred to If the party you are transferring the call to does not answer the transferred call rings back to your extension CONSULTIVE TRANSFER You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this remain on the line until the rec...

Page 98: ...ransfer key again before the receiving end answers b To complete a consultative transfer press 4Dial to dial out and remain on the line to speak with the Party 2 before either pressing the programmed Transfer key or key or hanging up the handset to transfer Party 1 to Party 2 TRANSFERRING AN EXISTING CALL TO ANOTHER EXISTING CALL 1 Ensure you are on an active call with the party you wish to transf...

Page 99: ...Press the programmed Transfer key 3 Press the programmed Directory key and select a contact 4 To complete a blind transfer press the programmed Transfer key again before the receiv ing end answers To complete a consultative transfer press 4Dial to call the contact Remain on the line to speak with Party 2 before pressing the programmed Transfer key again to transfer Party 1 to Party 2 To cancel the...

Page 100: ...ve key to leave the conference Using Local Conferencing Use the following procedure to create a conference call using local conferencing 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you ...

Page 101: ...r 4 navigation keys to scroll to the party you wish to conference in 3 Press the programmed Conference key The two parties will connect with you to form a conference call CENTRALIZED CONFERENCING FOR SYLANTRO AND BROADSOFT CALL MANAGERS The 6863i allows you to create multiple conferences with unlimited participants depending on your server limitations when your Administrator enables Centralized Co...

Page 102: ...ll connected to Conference 1 8 Press an available Line key or answer an incoming call on an available line If calling out call Party 4 9 Wait for Party 4 to answer When Party 4 answers you can consult with them before adding them to the conference 10 Press the programmed Conference key to add Party 4 to Conference 1 11 Press the Line key that has Conference 1 12 Press the programmed Conference key...

Page 103: ...t least one active conference must exist on your phone 1 As Party 1 pickup the handset or press the key 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference 4 Press the programmed Conference key 5 Press the Line key that has the active conference 6 Press the prog...

Page 104: ...02 ENDING CALLS Toendacall youfirstneedtoconnectorreconnecttothecallifnotalreadyconnected for example if your caller is on hold Press to end the call If connected through the handset you can also place the handset back on hook to end the call IP PHONE UI ...

Page 105: ...al Directory Corporate and Personal CSV directories LDAP Microsoft Exchange BroadSoft XSI Enterprise Directory and BroadSoft XSI Personal Contacts GENERAL DIRECTORY FUNCTIONS Accessing and Navigating the Directory 1 Press the programmed Directory key 2 You can view the various Directory sources by pressing 2 and 5 to scroll through the list 3 Press 4Enter to enter a Directoy source and press 2 and...

Page 106: ...lpad keys to enter the name first last full or partial of the entry you are searching for and press the 2 Search key A screen displays detailing the number of search hits 4 Press the 2 and 5 keys to view the entries in the consolidated search list IP PHONE UI Note If there are no hits a No Matches Found message is displayed Notes 1 To place a call to the entry press the button Line button button o...

Page 107: ...l Directory is empty 3 Select 4 Add New 4 Using the dialpad keys enter in a phone number and select 2 Next 5 Using the 3 and 4 keys select a line associated with the first phone number and press 2 Next 6 Using the 3 and 4 keys select a label associated with the first number i e Work 1 Work 2 Mobile Home 1 Home 2 Other and Business Fax and press 2 Next 7 Repeat Steps 4 and 6 for any additional numb...

Page 108: ...the 2 key to navigate to the Local Directory folder 3 Use the 5 and 2 keys to navigate through the Local Directory contacts If the contact has multiple phone numbers you can select a phone number to delete by using the 3 and 4 keys to navigate to the desired phone number 4 Press the key configured with Delete functionality A DELETE to erase item or to erase number message is displayed on screen 5 ...

Page 109: ...ntact you selected to the Directory Saving from the Redial List 1 Press the programmed Redial List key 2 From the Redial List scroll through the list to find contact that you want to save to your directory 3 Press the programmed Save key 4 Press the programmed Directory key to save the contact you selected to the Directory DOWNLOADING THE DIRECTORY TO YOUR PC You can download the Directory to your...

Page 110: ...ge 2007 SP1 or greater interface supported BroadSoft XSI Enterprise Directory and Personal Contacts When any of these external Directory sources are configured the contacts from the respective sources will be loaded into your Directory From the Directory List you will be able to search for any external Directory source contacts dial out to the contacts copy the contacts to the Local Directory or s...

Page 111: ...5 and 2 keys to navigate to the respective Directory source folder and select 4 Enter 3 Optional Using the dialpad keys input the first letter of the contact s name to initialize the search function 4 Use the 5 and 2 keys to highlight the contact you want to copy 5 Press the Copy key to copy the contact to your Local Directory IP PHONE UI ...

Page 112: ... THE CALLERS LIST 1 Press the programmed Callers List key Press 2 and 5 to move through the Callers List Press 2 to see the most recent call or 5 to see the oldest call on your list 2 To dial the displayed number just press lift the handset or press any Line keys 3 Press the key to cancel Notes 1 When the Callers List is full the oldest call records are deleted to accommodate the information of ne...

Page 113: ...rase one digit to the left of the cursor press 3 5 To dial the displayed number press lift the handset or press any Line keys DELETING AN ENTRY IN THE CALLERS LIST 1 Press the programmed Callers List key 2 Press 2 and 5 to find the item you want to delete 3 Press the programmed Delete key 4 Press the programmed Delete key again at the prompt to erase the item DELETING ALL ENTRIES IN THE CALLERS LI...

Page 114: ...d Calls on the idle screen is cleared Accessing and Clearing Missed Calls 1 Press programmed Callers List key on the phone 2 Use the 2 and 5 keys to scroll through the line items in the Callers List The icon indicates a missed call 3 To clear a line item from the Callers List select the line item you want to delete and press the programmed Delete key twice The line item is deleted from the Callers...

Page 115: ...Click on Operation Directory 2 In the Callers List field click on Save As A download window displays 3 Click OK 4 Enter the location on your computer where you want to download the Callers List and click Save The callerslist csv file downloads to your computer 5 Use a spreadsheet application to open and view the Callers List MITEL WEB UI ...

Page 116: ...r See Call Forward Configuration on page 118 for more information about call forwarding to other numbers On the 6863i you can set DND on the phone side for a specific account or for all accounts on the phone You can set three modes for DND using the Mitel Web UI at the path Basic Settings Preferences General DND Key Mode Account Phone default and Custom DND performs according to the mode you set Y...

Page 117: ...D KEY To configure a DND key see the section Do Not Disturb DND Key on page 65 CONFIGURING DND USING THE MITEL WEB UI 1 Click on Basic Settings Preferences General 2 In the DND Key Mode field select a DND mode to use on the phone Valid values are Account Phone default Custom Default is Phone Notes 1 If you make changes to the configuration for DND via the IP phone UI you must refresh the Mitel Web...

Page 118: ...eck mark in the box Disable DND by unchecking the box 7 Click Save Settings The changes takes affect immediately without a reboot Notes 1 If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone 2 Using the Mitel Web UI if you change the DND Key Mode to Phone all accounts synchronize to the current setting of Accoun...

Page 119: ...DND enabled while account 2 has DND disabled DND in Phone Mode Default 1 Press the DND key to turn on off DND for all accounts on the phone 2 Use the 3 and 4 navigation keys to scroll through each account In the above example enabling DND for account 1 also enables DND for account 2 Notes 1 If there is no DND key configured or if it is removed DND is disabled on the IP phone 2 If there is only one...

Page 120: ... another destination On the 6863i you can set CFWD on the phone side for a specific account or for all accounts on the phone You can set three modes for CFWD using the Mitel Web UI at the path Basic Settings Preferences General Call Forward Key Mode Account default Phone and Custom Call Forward behaves according to the mode you set You can configure CFWD using the Mitel Web UI at the path Basic Se...

Page 121: ...l Off You can enable different CFWD rules modes independently for example you can set different phone numbers for Busy All and No Answer modes and then turn them on off individually CONFIGURING CFWD USING THE MITEL WEB UI 1 Click on Basic Settings Preferences General 2 In the Call Forward Key Mode field select a call forward mode to use on the phone Account default The Account mode allows you to c...

Page 122: ...nts to All On or All Off 3 Click Save Settings The changes takes affect immediately without a reboot 4 Click on Basic Settings Account Configuration The illustration above shows 2 accounts configured on the phone Accounts must be set up by your System Administrator 5 For each account enable the CFWD state by placing a check mark in one or more of the following State fields All Busy No Answer The A...

Page 123: ... g voicemail If there is no answer on the phone after the specified number of rings the phone can forward the call to a different specified number such as a cell phone number Notes 1 If you selected Account mode in Step 2 you can enable disable each account or all accounts as applicable You can enter different phone number for each enabled state If you selected Custom mode you can enable disable e...

Page 124: ...igured as indicated by a and CFWD No Answer is disabled as indicated by an X 4 Select a state for the account s in focus using the 2 and 5 navigation keys 5 You can enable disable any or all of the following states for an account Notes 1 If there is no CFWD key configured on the phone or it is removed you can still enable CFWD via the IP phone UI at the path Options Call Forward 2 If there is only...

Page 125: ... This displays the current state of the mode you selected In the following example the CFWD All state is ON 7 Press the 4Change navigation key in the CFWD State screen Press 2 to toggle the state of the CFWD mode ON or OFF In the example in Step 4 you press 2 to change the option to OFF 8 Press 4Set to save the change 9 In the CFWD State screen press the 2 navigation keys to scroll to the CFWD Num...

Page 126: ...ing incoming calls Valid values are 1 to 20 Default is 3 14 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call if there is no answer 15 Press 4Set to save the change 16 Press 3Done to save all your changes 17 Each time you press 3 Done the following screen displays 18...

Page 127: ...ll accounts on the phone All Forwards all incoming calls for the respective account to the specified number Busy Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call No Answer Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings IP PHONE UI Note InPh...

Page 128: ...ou press 2Next to change the option to Off 9 Press the 4Set key to save the change 10 In the CFWD State screen press the 2 navigation key to scroll to the CFWD Number screen and press 4Change 11 Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify 12 Press 4Set to save...

Page 129: ...igured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call 16 Press 4Set to save the change 17 Press 3Done to save all your changes 18 Each time you press 3Done the following screen displays 19 Press Confirm to confirm the change s each time the Apply Changes screen displays All the same changes are saved to all accounts on the phone CFWD ...

Page 130: ...ount or for all accounts with individual configurations All Forwards all incoming calls for the respective account to the specified number Busy Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call No Answer Forwards incoming calls to a specified number if the call has not been answered for the specified number...

Page 131: ...or OFF In the example in Step 4 you press 2Next to change the option to Off 8 Press the 4Set key to save the change 9 In the CFWD State screen press the 2 navigation key to scroll to the CFWD Number screen and press 4Change 10 Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number y...

Page 132: ...d call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call 15 Press 4Set to save the change 16 Press 3Done to save all your changes 17 Each time you press3 Done the following screen displays 18 Press Confirm to confirm the change s each time the Apply Changes screen displays All changes are saved to the phone for all ...

Page 133: ...ss on your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad or from a programmable key display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can enable...

Page 134: ... are on an active call and a new call comes into the phone You can configure this feature using the Mitel Web UI CONFIGURING CALL WAITING TONE 1 Click on Basic Settings Preferences General 2 A call waiting tone is enabled by default If required disable the Play Call Waiting Tone field by unchecking the check box 3 Click Save Settings MITEL WEB UI ...

Page 135: ...a message waiting on the IP phone You can configure this feature using the Mitel Web UI CONFIGURING STUTTERED DIAL TONE 1 Click on Basic Settings Preferences General 2 Stuttered dial tone is enabled by default If required disable the Stuttered Dial Tone field by unchecking the check box 3 Click Save Settings MITEL WEB UI ...

Page 136: ...lication arrives to the phone If your System Administrator has set a value for this feature in a custom XML application or in the configuration files the value you set in the Mitel Web UI overrides the Administrator s setting Setting and saving the value in the Mitel Web UI applies to the phone immediately CONFIGURING XML BEEP SUPPORT 1 Click on Basic Settings Preferences General 2 XML Beep Suppor...

Page 137: ...the path Basic Settings Preferences General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Mitel Web UI applies to the phone immediately CONFIGURING STATUS SCROLL DELAY 1 Click on Basic Settings Preferences General 2 Enter a value in the Status Scroll Delay seconds...

Page 138: ...ted call the phone switches focus to the ringing line to enable the user to see who is calling them You can turn off this functionality so that the phone stays focused on the connected call You can do this using the Switch Focus to Ringing Line parameter in the Mitel Web UI CONFIGURINGSWITCHFOCUSTORINGINGLINEUSINGTHEMITELWEB UI 1 Click on Basic Settings Preferences General 2 The Switch Focus to Ri...

Page 139: ...When this feature is disabled a ring splash is heard when the active call hangs up and there is still a call on hold You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Mitel Web UI CONFIGURING CALL HOLD REMINDER DURING ACTIVE CALLS 1 Click on Basic Settings Preferences General 2 The Call Hold Reminder During Active Calls field is disabled by de...

Page 140: ...g splash is audible You can enable or disable this feature using the Call Hold Reminder parameter in the Mitel Web UI CONFIGURING CALL HOLD REMINDER 1 Click on Basic Settings Preferences General 2 The Call Hold Reminder field is disabled by default To enabled this field check the box 3 When this feature is enabled the reminder ring splash timer starts as soon as you put a call on hold even when no...

Page 141: ...n enable or disable this feature in the Mitel Web UI CONFIGURING CALL WAITING TONE PERIOD 1 Click on Basic Settings Preferences General 2 In the Call Waiting Tone Period field enter a time period in seconds that the call waiting tone will be audible on an active call when another call comes in Default is 0 seconds When enabled the call waiting tone plays at regular intervals for the amount of time...

Page 142: ...the phone switches back immediately after the call ends Transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers Park The phone switches back immediately after the call ends Voicemail The phone switches back immediately after the call ends Redial The p...

Page 143: ...e disables the preferred line focus feature 1 and 2 For example if you set the preferred line to 2 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 2 3 In the Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the preferred line after a call incoming or outgoing ends on the phone or after a duration o...

Page 144: ...ssing the key rejects calls coming into the phone while you are on an active call When you disable this parameter pressing the key hangs up the active call If you disable this feature and the phone receives another call when an active call is already present the 6863i displays 2Ignore on the LCD For the 6863i you must use the 2 navigation key to ignore the call CONFIGURING GOODBYE KEY TO CANCEL IN...

Page 145: ...igure the MWI LED for all lines the LED illuminates if a voicemail is pending on any line on the phone lines 1 and 2 You configure the MWI using the Mitel Web UI CONFIGURING MESSAGE WAITING INDICATOR 1 Click on Basic Settings Preferences General 2 The Message Waiting Indicator Line field is set to all lines by default If required change the setting to a specific line by selecting a line from the l...

Page 146: ...ou before answering the intercom call If Auto Answer is disabled the phone treats theincoming intercom call as a normal call Auto Answer and Play Warning Tone are enabled by default MICROPHONE MUTE You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller If you want to mute the intercom call you enable this feature If you want to unmute or hear the in...

Page 147: ...calls made by the originating caller To disable this field uncheck the box 4 The Play Warning Tone field is enabled by default If Auto Answer is enabled the phone plays a warning tone when it receives in incoming intercom call To disable this field uncheck the box 5 The Allow Barge In field is enabled by default If Allow Barge In is enabled the phone puts an active call on hold and answers the inc...

Page 148: ...tion to accept ignore the call If the Allow Barge In parameter is enabled the RTP multicast call barges in and any existing calls are put on hold If an RTP multicast session already exists on the phone and the phone receives another incoming RTP multicast session the priority is given to the first multicast session and the second multicast session is ignored The behavior for the incoming calls in ...

Page 149: ...all If a phone is configured for SCA bridging and it attempts to join a call but the account on the server does not have this functionality enabled an error message displays to the LCD on the phone The SCA call bridging feature is disabled by default on all phones Your Administrator can enable disable this feature if required Contact your System Administrator for more information Keys States and L...

Page 150: ...lid Green Called Party Solid Red None Alerting incoming call Flashing Red N A N A N A Active Solid Green Far end Solid Red Far end Held Slow Flashing Green Far end Slow Flashing Red Far end Hold private Slow Flashing Green Far end Solid Red Far end Bridge active Solid Green Far end Solid Red Far end Bridge held Slow Flashing Green Far end Solid Red Far end STATE LOCAL LINE KEY PRESSED REMOTE LINE ...

Page 151: ...dministrator for more information If these have not been set up you can dial any star code commands on the 6863i phone the same way you would on a regular telephone OTHER FEATURES A multitude of other features are available depending on whether or not your System Administrator has configured them for use Contact your System Administrator for feature availability and usage information ...

Page 152: ... A NEW VOICEMAIL MESSAGE Your phone system or service provider must provide the visual message waiting service for this function to work Check with your System Administrator for more information WHY IS MY HANDSET NOT WORKING Check to ensure that the handset cord is fully connected to both the phone and handset See the section Connecting a Handset in the Mitel 6863i Installation Guide for informati...

Page 153: ...Web UI See Restarting Your Phone on page 49 for more information HOW DO I LOCK MY PHONE You can lock your phone to prevent the phone from being used or configured You can lock the phone using any of the following In the IP phone UI at the path Options Phone Lock See Phone Lock on page 47 for more information In the Mitel Web UI at the path Operations Phone Lock See Phone Lock on page 47 for more i...

Page 154: ...y damages and or long distance charges which result from unauthorized and or unlawful use Mitel shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customer s use of or inability to use this product either separately or in combination with other equipment This paragraph however shall not apply t...

Page 155: ...is to be provided with all products returned for warranty repairs EXCLUSIONS Mitel does not warrant its products to be compatible with the equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the product is in ...

Page 156: ... the supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restricting or modifying a the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Consu...

Page 157: ...e Zone Code Table TIME ZONE NAME TIME ZONE CODE AD Andorra AE Dubai AG Antigua AI Anguilla AL Tirane AN Curacao AR Buenos Aires AS Pago Pago AT Vienna AU Lord Howe AU Tasmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba AZ Baku CET GST AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST AZT ...

Page 158: ...ranco BS Nassau BY Minsk BZ Belize EET AST CET EET AST BOT FNT BRT BRT BRT BRS BRT BRS AMS AMT AMT AMT ACT ACT EST EET CST CA Newfoundland CA Atlantic CA Eastern CA Saskatchewan CA Central CA Mountain CA Pacific CA Yukon CH Zurich CK Rarotonga CL Santiago CL Easter CN Beijing CO Bogota CR Costa Rica CU Havana CY Nicosia CZ Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES ...

Page 159: ... GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GET GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Zagreb HT Port au Prince HU Budapest HKS CST CET EST CET IE Dublin IS Reykjavik IT Rome GMT GMT CET JM Jamaica JP Tokyo EST JST KY Cayman EST LC St Lucia LI Vaduz LT Vilnius LU Luxembourg LV Riga AST CET EET CET EET Time Zon...

Page 160: ...n MX Chihuahua MX Hermosillo MX Tijuana CET EET CET AST AST CET MUT CST CST CST CST MST MST MST PST NI Managua NL Amsterdam NO Oslo NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA OM Muscat GST PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS Time Zone Name Time Zone Code Table TIME ZONE NAME TIME ZONE CODE ...

Page 161: ...NOV KRA IRK YAK VLA SAK MAG PET ANA SE Stockholm SG Singapore SI Ljubljana SK Bratislava SM San Marino SR Paramaribo SV El Salvador CET SGT CET CET CET SRT CST TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Belgrade CET Time Zone Name Time Zon...

Page 162: ... ...

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