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NetGuard Service Manual

0070-10-0685

2 - 1

2.0

Repair Information

2.1

Introduction

This section provides the necessary technical information to perform repairs to the NetGuard
System. The most important prerequisites for effective troubleshooting are a thorough
understanding of the system functions. If necessary, refer to the NetGuard Operating
Instructions (P/N 0070-00-0678-XX), which describes instrument functions and features in full
detail.

2.1.1

Safety Precautions

If any of the instrument covers are removed, make certain to observe the proper anti-static
precautions.

2.1.2

Equipment and Special Tools Required

When performing system repairs, the following special tools may be needed:

• Laptop Computer

• Test Device Setup

• Bootstrap Loader

• CAT5E Cable Tester

• PoE Tester

• Wi-Fi Packet Analyzer

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Summary of Contents for NetGuard

Page 1: ... Datascope NetGuard Service Manual 0070 01 0685 01_revB indd 1 3 10 10 5 23 19 PM ...

Page 2: ... Datascope NetGuard Service Manual ...

Page 3: ...0 10 0685 NetGuard is a U S registered trademark of Mindray DS USA Inc Copyright Mindray DS USA Inc 2009 All rights reserved Contents of this publication may not be reproduced in any form without permission of Mindray DS USA Inc ...

Page 4: ...on 2 1 Safety Precautions 2 1 Equipment and Special Tools Required 2 1 Troubleshooting 2 2 Installing the Server Software 2 5 Installing the Client PC Software 2 7 Programming the Access Points 2 10 Telnet Instruction 2 11 Program Instructions 2 12 Troubleshooting 2 17 Configurations 2 17 Replacement Parts 3 1 System Requirements and Specifications 4 1 Server Minimum Requirements 4 1 Hardware 4 1 ...

Page 5: ...Table of Contents ii 0070 10 0685 NetGuard Service Manual ...

Page 6: ...etermine the warranty status of a particular instrument Warnings Cautions and Notes Please read and adhere to all warnings precautions and notes listed here and in the appropriate areas throughout this manual A WARNING is provided to alert the user to potential serious outcomes death injury or serious adverse events to the patient or the user A CAUTION is provided to alert the user to use special ...

Page 7: ...of the equipment on the NetGuard Network must utilize the hospital emergency power system Failure to do so will result in loss of monitoring during extended periods of power failure The back up power time period for the NetGuard Network is limited WARNING Changes to the NetGuard server configuration and client PC software should not be performed without the guidance of a qualified service represen...

Page 8: ...AUTION It is recommended that password protected screen savers be disabled after the NetGuard client PC software installation Use of screen savers may degrade the performance of NetGuard software application CAUTION It is recommended that the Microsoft Windows power management features such as power save or hibernation be disabled after the NetGuard client side software installation ...

Page 9: ...vi 0070 10 0685 NetGuard Service Manual This page intentionally left blank ...

Page 10: ...tient ECG and heart rate and issues alerts whenever specific arrhythmias are detected or the measured values deviate from acceptable ranges The NetGuard System shown in FIGURE 1 1 consists of the NetGuard devices a wireless infrastructure a central server one or more client PCs and proprietary software running on the server and client PCs The server application collects patient data from the reusa...

Page 11: ... Instrument Description 1 2 0070 10 0685 NetGuard Service Manual FIGURE 1 1 NetGuard System Overview Hospital Backbone max 60ft NetGuard Server Patients wearing NetGuard Devices Client PCs NetGuard Access Point ...

Page 12: ...he event of a Lethal System level alarm a hospital staff member must see the patient to silence the alarm All other alarms such as System level heart rate alarms and Technical alarms can be silenced at the NetGuard client application 1 4 Connectivity The reusable device is powered when connected to the disposable electrode Cardiac signals and device status are transmitted wirelessly to access poin...

Page 13: ...ption range of the access point is dependent on the surrounding environment e g wall construction etc and is determined during the site survey 1 6 3 NetGuard Access Point Switch The switch connects and powers PoE the access points to the NetGuard server and the hospital network 1 6 4 NetGuard Server Application The server application receives data from the patient worn devices and stores it in the...

Page 14: ...ions If necessary refer to the NetGuard Operating Instructions P N 0070 00 0678 XX which describes instrument functions and features in full detail 2 1 1 Safety Precautions If any of the instrument covers are removed make certain to observe the proper anti static precautions 2 1 2 Equipment and Special Tools Required When performing system repairs the following special tools may be needed Laptop C...

Page 15: ...e representative or authorized distributor that installed the system Prior to troubleshooting a network problem verify the following areas Review Site Survey documentation All AC and DC power connections are secure All Ethernet cable connections are secure Verify connection and communication LEDs on the switch Affected cable runs could be tested with a cable tester for continuity IP addresses for ...

Page 16: ...unctioning Also verify that the number of reusables reporting to the access point does not exceed 20 device limit Refer to the NetGuard Service Installation Guide P N 0070 00 0687 Check that there is sufficient battery power to the reusable Reprogram the device Replace the access point Refer to the NetGuard Operating Instructions P N 0070 00 0678 XX for the power up sequence REUSABLE DEVICE Cannot...

Page 17: ...ailed Power On Self Test POST Re seat or replace reusable device NETWORK RACK COMPONENTS Access point switch indicators are not illuminated and the access points LEDs are not illuminated Verify the switch is a PoE switch and follows the 802 3af standard Verify power to the switch Test Ethernet cable Recycle power to the switch SERVER Client PC states that it cannot communicate with server Verify t...

Page 18: ... Refer to the System Requirements and Specifications chapter Note the specific error message and contact technical support NetGuard client application is unresponsive or runs slowly Verify the PC meets minimum requirements Refer to the System Requirements and Specifications chapter Verify the network meets requirements Refer to the System Requirements and Specifications chapter Shut down other pro...

Page 19: ...e CAT5e patch cable between the server and the switch 5 Verify the LED on the switch illuminates flashes for that port 6 Telnet to each access point and set verify the following Firmware revision is correct MAC address matches the documentation IP address Subnet mask NOTE Remain in Telnet to change any of the parameters Refer to the Telnet section of this manual 7 Enter the Configuration files on ...

Page 20: ... program close all open applications 1 Load the CD into the PC s CD drive 2 Double click the Monitor exe file to open the InstallShield Wizard FIGURE 2 1 InstallShield Wizard 3 Select Next to open the Choose Destination Location dialog box The InstallShield Wizard automatically selects a destination folder on the PC Optional select Browse to change the destination folder Select Next The Configure ...

Page 21: ...Choose Destination Location 4 Enter the User Name Password and Server name created during the server installation then select Next NOTE For security purposes the password entered will be encrypted NOTE The server name can be found in the Pre Installation Form FIGURE 2 3 Configure Monitor ...

Page 22: ...f the previous selections input by selecting Back 6 Select Install The InstallShield Wizard Complete window opens FIGURE 2 4 Ready to Install the Program 7 Verify that the Yes I want to restart my computer now radio button is selected then select Finish The PC reboots FIGURE 2 5 InstallShield Wizard ...

Page 23: ...he network switch or individually NOTE If programming for the first time be sure to have an IP address scheme designated for the A P s that will also match the IP scheme for the server NOTE For purposes of instruction the IP address will indicate 192 168 1 2 NOTE These instructions are written as an individual access point is being programmed In the NetGuard Installation and Verification Document ...

Page 24: ...r cmd FIGURE 2 7 4 Select OK The Windows system 32 cmd exe window shown in FIGURE 2 8 appears 5 After the prompt enter the word telnet followed by the IP address then press Enter NOTE Be sure to have a space between telnet and the IP address For example telnet 192 168 1 2 NOTE Do not type the command telnet and select Enter This will bring you to the telnet function which will not allow programmin...

Page 25: ...on the IP Address and Subnet Mask of the access point enter HyperTerminal to program the access point 1 Access HyperTerminal by selecting Start Programs Accessories Communications Upon opening HyperTerminal a Connection Description window displays 2 Enter a name suggestion one that corresponds with the access point new revision and Icon and select OK A Connect To window displays shown in FIGURE 2 ...

Page 26: ...070 10 0685 2 13 Repair Information Troubleshooting 3 Make the selection for TCP IP FIGURE 2 11 4 Enter the IP Address of the connected access point then select OK The named HyperTerminal opens shown in FIGURE 2 13 FIGURE 2 12 ...

Page 27: ...Troubleshooting Repair Information 2 14 0070 10 0685 NetGuard Service Manual FIGURE 2 13 5 Select File Properties and the Settings tab to open the IP142 Properties window FIGURE 2 14 ...

Page 28: ... window select OK 8 At the OK prompt in the Hyperterminal window enter the command upgrade The command Transfer S record file now type end when transfer complete OK displays FIGURE 2 16 9 Transmit the file by selecting Transfer from the menu bar at the top of the window then select send text file Find and select the access point program file NOTE If the file is not a text file go to Files of Type ...

Page 29: ...d configuration OK 11 Enter reset or disconnect reconnect the CAT5 cable 12 Close the HyperTerminal window by selecting the X in the upper right corner At the confirmation message select Yes to save the connection and program more access points FIGURE 2 18 13 Telnet to the access point by entering the static IP address While in the Telnet window verify the configuration of the Ethernet_MAC and RF_...

Page 30: ...ollowing PC has the correct IP address Type upgrade before Transmit Select the correct program file 2 2 5 2 Configurations The configuration of the access point is accomplished via the maintenance interface The following parameters may be set COMMAND DESCRIPTION DEFAULT AutoReset Period in hours at which the access point should perform an automatic reboot Default is 100 hours A value of 0 means ne...

Page 31: ...e access point will monitor for devices transmitting packets Valid values are 11 25 Default is 13 RF_PanID 802 15 4 PAN Identifier that the access point shall use Default is 9875 RF_Timeout Duration in seconds that an associated device will remain on the access points Associated Device List without any RF packets being received from the device Default is 30 Forwarding Shall the access point perfor...

Page 32: ...685 3 1 3 0 Replacement Parts FIGURE 3 1 Replacement Part Diagram ITEM NUMBER DESCRIPTION PART NUMBER 1 Electrode Disposable Single 0998 00 1200 01 2 Electrode Disposable 25 Pack 0998 00 1200 25 3 Reusable Device Single 0998 00 1300 01 ...

Page 33: ...86 00 0335 9 Screw Mach PanHd 8 32 x 75 0212 00 0812 10 Speakers optional use at PC 0992 00 0107 Not shown 11 Switch 24 port PoE Not shown 12 Server 2 8GHz Dual Core processor or 2 0 GHz Quad Core processor 70GB HD Not shown DESCRIPTION PART NUMBER Cable 6 ft 0012 00 1274 01 Cable 25 ft 0012 00 1274 02 Cable 50 ft 0012 00 1274 03 Cable 1 ft 0012 00 1274 04 Cable 2 ft 0012 00 1274 05 Cable 3 ft 001...

Page 34: ...or Memory 2 GB Hard Drive 70 GB Network Interface Cards NIC Two available 1Gbps each CD DVD DVD writer 4 1 2 Software Operating System MS Server 2003 R2 OS SP2 NET Framework 2 0 Internet Explorer 6 0 Internet Information Services IIS 6 0 SQL Server 2005 Express Management Studio or Standard NetGuard Server software NOTE Windows updates must be set to manual or managed by hospital IT personnel ...

Page 35: ...System Windows XP Pro SP2 Internet Explorer 6 0 NET 2 0 NetGuard Client software NOTE Windows updates must be set to manual or managed by hospital IT personnel 4 4 Mounting Rack if applicable Wall mount or existing 19 rack 4 5 Cabling Refer to the Agency Compliance table on page 4 3 4 6 Cable Connectors RJ 45 CAT5 connectors are used at each end of the CAT5 cable to allow connections between the a...

Page 36: ...irements Patient Device IEC60950 Information Technology Equipment Safety Part 1 General Requirements Cable NEC UL Classification CMP Reference UL Standard 444 CSA C22 2 Multi National Harmonized Communication Cable Standards CSA c22 2 No 214 94 and UL 444 CEC cUL Classification CMP Reference UL Standard 444 CSA C22 2 Multi National Harmonized Communication Cable Standards CSA C22 2 No 214 94 and U...

Page 37: ...0070 10 0685 Revision C July 12 2010 ...

Page 38: ...7 621 Mindray UK Limited 3 Percy Road St John s Park Huntingdon Cambridgeshire PE29 6SZ United Kingdom Tel 01480 416840 Fax 01480 436588 Mindray Medical France SARL Europarc Créteil 123 Chemin des Bassins 94035 Créteil Cedex France Tel 0 1 45 13 91 50 Fax 0 1 45 13 91 51 Mindray Medical German GmbH Zwischen den Bächen 4 64625 Bensheim Germany Tel 49 6251 17524 0 Fax 49 6251 17524 20 Mindray Medica...

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