Mindray NetGuard, Service Manual

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NetGuard Service Manual 0070-10-0685 2 - 5
Repair Information Troubleshooting
2.2.1 Installing the Server Software
1. Verify or set the IP address and subnet mask on the server.
NOTE: Note these addresses on the Installation Verification
Document.
2. Set the Windows Update according to hospital procedure.
3. Load the NetGuard Server software onto the server following all the steps of the install
wizard:
a. Load the NetGuard Server software CD.
b. Go to My Computer and double-click on the respective drive.
c. Run Setup.exe from the NetGuard Server install folder.
d. Follow the default prompts and selections except on the Database Server dialog.
NetGuard software will not install. Verify the PC meets minimum
requirements. Refer to the System
Requirements and Specifications
chapter.
Note the specific error message and
contact technical support.
NetGuard client application is
unresponsive or runs slowly Verify the PC meets minimum
requirements. Refer to the System
Requirements and Specifications
chapter.
Verify the network meets
requirements. Refer to the System
Requirements and Specifications
chapter.
Shut down other programs.
Cannot perform "ECG Request" Go to the Administrative Web Site
and verify the access point IP address
was entered correctly.
Communication Error message in
lower right corner of display. Verify that the PC is connected to the
switch, the switch is connected to the
server, and the switch/server is
turned on.
Check the switch LEDs to verify the
corresponding ports are illuminated.
ISSUE COMMENTS SOLUTION
• On the Database Server field, change (local) to the server name.
• Verify that Windows authentication is selected.