Problem solving guide
61
The door will not open
Problem
Possible cause and solution
The door cannot be
pulled open during a
program.
The door is locked during the wash program.
Touch the
Start/Stop
sensor control.
Select
Cancel program
or
Add laundry
.
The door will unlock and you will be able to pull it
open.
There is still water in the drum and the machine is
unable to drain.
Clean the drainage system as described under
“Opening the door in the event of a blocked drain
outlet and/or power outage”.
At the end of a program
or when a program is
cancelled, the following
appears in the display:
Cooling down
or
Comfort
cooling
.
To protect the user against scalding, the door cannot
be opened if the suds temperature is higher than
55°C (131°F).
Wait until the temperature in the drum has
decreased and the message has gone out in the
display.
The following appears
in the display:
The door lock is jammed.
Call Service.
The door lock has jammed.
Contact Miele Service.