Problem solving guide
55
You are able to correct the majority of faults and problems that arise during day-to-
day use without external assistance. You can save time and money in many cases,
as you do not need to contact Miele Service.
The following tables are designed to help you to find the cause of a malfunction or
a fault and to resolve it.
The wash program will not start
Problem
Possible cause and solution
The display remains
dark, and the
Start/
Stop
sensor control
does not light up or
flash.
There is no power to the machine.
Check whether the washing machine is switched
on.
Check whether the washing machine is connected
to the power supply.
Check whether the circuit breaker has tripped.
The washing machine has switched off automatically
to save energy.
Switch the washing machine back on with the
button.
The following appears
in the display:
Door will not lock. Call
Service.
The door is not closed properly. The door lock could
not engage.
Close the door again.
Start the program again.
If the error message appears again, contact Miele
Service.
The program does not
start when
Spin
has
been selected.
You have not yet completed the initial commissioning
process.
Perform the
Initial commissioning process
as
described in these instructions.
The display is dark and
the
Start/Stop
sensor
control is flashing
slowly.
The display has switched off automatically to save
energy.
Touch any of the controls. The display switches
back on.
