Microcom 334M, Operator'S Manual

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Chapter 11 Troubleshooting
334M Operator’s Manual - 880060-0110 11-2
Vertical blank or light lines appear on printed areas:
ü
Clean the print head.
ü
Verify that the paper using has proper thermal coating (reverse paper as a test).
ü
Print head may need to be replaced.
ü
Contact your Service Representative.
The status indicator light is solid amber in color:
ü
Indicates that the printer has been paused or a tag/tear mode is being used.
ü
Press the print button; light should turn green and resume printing if the printer has
been paused.
ü
Remove the tag, the light should turn green if a tag/tear mode is enabled
ü
Contact your Service Representative.
The status indicator light is solid red in color:
ü
The printer has an error and requires service before printing will continue.
ü
Verify that media has been loaded in the printer properly.
ü
Press the print button to attempt to clear the error.
ü
Refer to section 6.2 for information regarding the Enquiry Command to help identify
the error condition.
ü
Cycle power to reset the printer.
The status indicator light is flashing red in color:
ü
Generally, due to a power fail error.
ü
Verify that the AC line-voltage is present at the AC outlet.
ü
Cycle power.