Annex
| EN
39
price list).
The guarantee covers all material faults that more than negligibly affect the function of the device. The guarantee does not cover damages caused by incorrect or
improper handling as well as normal wear. Furthermore, the guarantee does not apply to the replacement of the amalgam collection container or to fragile parts
such as glass, plastic, hoses, fi lters, condensate fi lters or membranes. Any incurred working and travel times are excluded from the warranty.
In order to determine the validity of the guarantee, the installation proof accompanying the device must be returned to METASYS immediately after proper
assembly has taken place. In this case the warranty period begins with commissioning. In the event of installation without returning the installation proof to
METASYS, any warranty claim is forfeited. Installation and return of installation proof must be completed within 24 months from the date of sale from METASYS.
Furthermore, any warranty claims of the customer expire if only one of the following circumstances arises, regardless of whether the circumstances arise for the
customer of METASYS or a later owner or operator:
>
Improper installation, operation, maintenance or transport of the device. If METASYS parts have to be returned, the original METASYS packaging must be
used for shipping. Prior to packaging and shipping, the METASYS device must be cleaned and disinfected. Any openings where residual fl uids could leak
must be closed.
>
Installation and return of installation proof have not been completed in the aforementioned 24 months.
>
Failure to send the Installation Proof to METASYS.
>
Installation and use of non-original METASYS parts.
>
Installation of the device by personnel who are neither trained nor authorized by METASYS.
>
Occurrence of damages through improper handling and operation or use of unapproved cleaning and/or disinfecting material, as well as non-compliance with
the instructions for use.
>
Execution of repairs by unauthorised repair shops or unathorised personel.
>
Failure to comply with the prescribed maintenance intervals. Maintenance must be carried out 11-12 / 23-24 / 35-36 months after installation of the respective
METASYS item.
>
Missing entries in the Equipment Logbook regarding the installation as well as prescribed servicing by technicians trained by METASYS.
>
Failure to take reasonable immediate measures to avoid further damages in the event of a malfunction.
>
Shipping of devices or components to METASYS without proper accompanying paperwork, in particular without error description or invoice for the purchase
of the device.
>
Failure to provide visual images (photos, video clips ...) of the METASYS item complained about, as well as of its installation situation and ambient conditions.
METASYS reserves the right to demand the documentation supplied with the device to check the maintenance intervals for the assertion of warranty claims. The
processing of warranty claims takes place exclusively according to the following method:
In the event of malfunctions, the device must be opened by an authorized technician, the relevant component taken out and sent to METASYS unopened and
cleaned. The customer sends the device or component in question to METASYS at his own expense. METASYS checks whether there is a warranty claim.
METASYS will repair the device or component if it is cost-effective. The customer is charged for the costs incurred for the repair, but not the replacement parts
covered by the guarantee. The consignment of the device or component to METASYS always represents a repair order for METASYS. For cost estimates for the
repair of returned devices, a processing fee* is charged if the warranty period has expired or no warranty case exists. For products inspections only without any cost
estimates a processing fee* can be charged. When sending the device or component to METASYS, an error description with all importation information about the
device must always be included. The customer of METASYS may only provide payment in advance after consultation with METASYS. Only the affected component
is to be sent in (smallest possible unit). If contaminated, intact parts are sent to METASYS without technical necessity, METASYS is entitled to destroy them without
separate payment. The new part corresponding to the part to be destroyed is only delivered after a separate order and invoice. In any case, METASYS has the
right to handle the guarantee through credit note or the return of new parts without conducting repairs. Guarantee services do not result in an extension of the
warranty period nor do they initiate a new warranty period. The warranty period for installed replacement parts ends with that for the originally delivered device. The
METASYS customer is obligated to make his customer aware of the conditions regarding the warranty processing. The statutory warranty rights of the customer
remain unaffected.
* The current warranty conditions and fees can be found in the current METASYS price list.
9.3.
Change history
Revision
Date
Description
ZK-58.203/00
19.05.2021
Newly created.
