Customer service
29
How do I switch off the Android device when the system is blocked?
− Press the on/off button for about 10 seconds until the device turns off. It can be
switched on again afterwards.
What do I do if the image/photo is blurry?
− Make sure you have removed the protective foil.
− Check whether the lens is clean (after having taken a photo or saved a video)
and clean it, if necessary, with a soft, lint-free cloth.
What can I do if a microSD card cannot be read?
− Reinsert the microSD card into the designated card slot and restart the tablet.
− Larger storage media must be fi rst indexed by the system and loaded. This
process can take several minutes to complete.
Why are Bluetooth and Wi-Fi deactivated?
− Check whether the
Airplane mode
is active. In this case, the Bluetooth and Wi-Fi
functions cannot be activated. Deactivate the airplane mode.
Customer service
Extended support
Please contact Customer Service if you have any problems and we will try to help you
with the solution. Before you call use, however, make sure you have your proof of
purchase and the following information to hand:
• What messages, if any, appear on the screen?
• Which steps have you already taken to solve the problem?
• Please provide your customer number if you already have one.
Maintenance
WARNING!
None of the parts inside the housing require cleaning or
maintenance.
− Do not open the housing of the mains adapter.
Follow the instructions below to increase the service life of the device. Before cleaning
the device and its accessories, proceed as follows:
− Switch off the device.
MD 43506 AUS Content MSN 5006 0041 Final Rev3.indd 29
MD 43506 AUS Content MSN 5006 0041 Final Rev3.indd 29
03.07.2018 10:33:55
03.07.2018 10:33:55
