33
19-TROUBLESHOOTING
Technical Dept. - All rights reserved - Reproduction prohibited
ANOMALY
POTENTIAL CAUSES
SOLUTIONS
Pellets accumulate in the brazier, the
glass of the door gets dirty and the
flame is weak.
Insufficient combustion air.
Clean the brazier and check that all the
holes are clear. Perform a general cleaning
of the combustion chamber and the
smoke duct. Check that the air inlet is not
obstructed.
Damp or unsuitable pellets.
Change the type of pellets.
Faulty smoke extraction motor.
Check the motor and replace it, if required.
The smoke extractor motor does not
work.
No electrical supply to the stove.
Check the mains voltage and the
protection fuse.
The motor is faulty.
Check the motor and capacitor and replace
them, if necessary.
Faulty motherboard.
Replace the circuit board.
The control panel is broken.
Replace the control panel.
The convection air fan never stops.
Faulty or broken temperature control
probe.
Check the probe and replace it, if required.
In the automatic position, the stove
always runs at full power.
Thermostat set to minimum.
Reset the temperature of the thermostat.
The room thermostat is in maximum
position.
Reset the temperature of the thermostat.
Malfunctioning temperature probe.
Check the probe and replace it if required.
Faulty or broken control panel.
Check the panel and replace it, if required.
The product does not start.
No power supply.
Check that the plug is inserted and the
main switch is in the “I” position.
Pellet temperature probe tripped.
Check the recipe parameters.
Faulty fuse.
Replace the fuse.
Pressure switch faulty (lockout indicated). Insufficient pressure of water in stove.
Clogged smoke outlet or smoke duct.
Clean the smoke outlet and/or the smoke
duct.
Noisy air fan even though it is set to
minimum
High set flame causes ventilation increase Lower set flame from Adjustments menu
