32
19-TROUBLESHOOTING
ATTENTION:
All repairs must only be carried out by a specialised technician, with the product switched off and unplugged.
ANOMALY
POTENTIAL CAUSES
SOLUTIONS
The pellets are not fed into
the combustion chamber.
The pellet hopper is empty
Fill the hopper with pellets.
Sawdust has blocked the feed screw
Empty the hopper and remove the sawdust
from the feed screw by hand.
Faulty gear motor
Replace the gear motor.
Faulty circuit board
Replace the electronic board.
The fire goes out or the boiler
stops automatically.
The pellet hopper is empty
Fill the hopper with pellets.
The pellets are not fed
See the previous anomaly.
The pellet temperature safety probe has been
triggered
Let the product cool down, restore the
thermostat until the lockout is removed and
switch the product back on. If the problem
persists, contact Technical Assistance.
The door is not closed properly or the gaskets
are worn
Close the door and replace the gaskets with
original ones.
Unsuitable pellets
Change the type of pellets with those
recommended by the manufacturer.
Low pellet supply
Check the flow of fuel following the instructions
in the manual.
The combustion chamber is dirty
Clean the combustion chamber, following the
instructions in the manual.
Clogged outlet
Clean the smoke duct.
Faulty smoke extraction motor
Check the motor and replace it, if required.
Pressure switch faulty or defective.
Replace the pressure switch.
The product works for a few
minutes and then switches
off.
Ignition stage not completed
Repeat the ignition stage.
Temporary power outage
Wait for the automatic restart.
Clogged smoke duct
Clean smoke duct.
Faulty or broken temperature probes
Check and replace the probes.
Faulty glow plug
Check the glow plug and replace it, if required.
