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Matrox Extio 3 Series, User Manual

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Matrox Extio 3 Series User Manual Download Page 91

Matrox Extio 3 Series – User Guide

91

Extio 3 devices

The following are the network firewall requirements for Extio 3 devices. 

Network Port

Type

Inbound

Outbound

Functionality

20,21

TCP

—

FTP

: File download (firmware)

22

*

TCP

SSH

: Firmware update

69

UDP

—

DHCP

: DHCP client

123

UDP

NTP

: Network Time Protocol

161

UDP

SNMP

: Network management (public 

community string)

443

*

TCP

—

HTTPS

: Extio Central Manager 

commands and Firmware Updater 
Authentication

1900

*

UDP

UPnP

: Microsoft SSDP for discovery of 

UPnP devices

Ephemeral

*

UDP

RTP/RTCP

: Audio and video streams 

and control

12000

TCP

RS232

: RS232 virtualization

80

TCP

—

Transmitter unit

: Publishing of 

desktop thumbnails

80

TCP

—

Receiver unit

: Retrieving of desktop 

thumbnails

3240

TCP

—

Receiver unit

: USB IP

3240

TCP

—

Transmitter unit

: USB IP

6804 - 6816

TCP

—

Transmitter unit

: Audio back channel 

control

6804 - 6816

TCP

—

Receiver unit

: Audio back channel 

control

Summary of Contents for Extio 3 Series

Page 1: ...20266 301 0315 2021 04 20 Matrox Extio 3 Series N3408 Transmitter card N3408 Transmitter unit N3408 Receiver unit N3208 Transmitter card N3208 Transmitter unit N3208 Receiver unit ENGLISH www matrox...

Page 2: ...2 Networked mode 12 Point to point mode 12 Virtual private network VPN mode 13 Link redundancy 14 Private wide area networks WAN 14 Private WAN setup 15 Private WAN setup requirements 15 Private WAN c...

Page 3: ...k redundancy 39 Description of LEDs 40 Power status LEDs 40 Network LEDs 42 Updating your Extio 3 firmware 44 Before you update your firmware 44 Obtaining the Matrox Extio 3 firmware updater package 4...

Page 4: ...ice 76 When to reboot or reset your device 76 Software reboot 76 Hardware reboot or configuration reset 77 Changing the operation mode of your devices 79 Changing from copper to fiber optic 79 Trouble...

Page 5: ...ines 95 Mounting your Extio 3 device 95 Appendix D Configuring your audio settings 96 Receiver output 96 Receiver input 97 Receiver audio destination 98 Appendix E File structure for swanctl json 99 T...

Page 6: ...r to install your Matrox card Allow hot surfaces to cool before touching your Matrox unit Attention Surface chaude ne pas toucher Votre produit Matrox peut devenir chaud durant son fonctionnement Assu...

Page 7: ...ensed electrician to replace the obsolete outlet Make sure that nothing rests on the power cables and that the cables aren t located where they can be stepped on pinched or tripped over Don t use dama...

Page 8: ...Guide Repair Don t attempt to open or repair a power supply unit if one was supplied Don t attempt to open or repair your Matrox product If there s a fault with your Matrox product review your Matrox...

Page 9: ...ilable Depending on your setup networked mode virtual private network VPN mode or point to point mode the following software is available The hardware supplied with your Matrox product may vary depend...

Page 10: ...mode fiber optic transceiver Mini DisplayPort to DisplayPort adapter Analog audio cable Matrox secure cable solution Matrox rack mount kit Matrox makes available a rack mount kit to mount your Extio...

Page 11: ...your firmware package and using the Extio OSD For information on how to use and configure Extio Central Manager software see the Matrox Extio Central Manager User Guide Be sure to check for any last m...

Page 12: ...er software see Installing Matrox Extio Central Manager software page 50 7 Configure your Extio devices through Extio Central Manager software For more information on using Extio Central Manager softw...

Page 13: ...are connected in networked mode except for the additional VPN tab Note You will not be able to log in unless you connect to the VPN successfully 7 Update your firmware using the UpdaterOverNetwork exe...

Page 14: ...ivate wide area network WAN is defined by Matrox as a connection between the user and host system operating on a virtual private network VPN network and not over a public network You can operate Extio...

Page 15: ...ion see Typical bandwidth requirements page 15 VPN tunnel A VPN tunnel needs to be established between the transmitter and receiver For more information see VPN configuration page 17 Low network laten...

Page 16: ...the transmitter subnets Receiver Settings Transmitter discovery Assign user s to the devices using Manage users Allowthe receiver and transmitter unitsto connect toone another using Connection broker...

Page 17: ...lists all supported parameters with their default values when omitted For more information see Appendix E File structure for swanctl json page 99 2 Next create a zip configuration file containing the...

Page 18: ...receiver 1 Install or update to the 3 01 50 firmware and reboot the receiver 2 In the initial screen under Select the operation mode select Configure IPSec VPN and click Yes in the confirmation screen...

Page 19: ...trongswan zip configuration file is stored and click Import You will see the following status and confirmation messages appear on the VPN screen Importing VPN configuration from the USB mass storage d...

Page 20: ...on the top right of the screen gets enabled 7 Click the Login button A screen appears with the Advanced VPN set up option Now you need to contact your network administrator who will proceed to the ne...

Page 21: ...d enter either the IP address or a range of IP addresses for the transmitter unit s to which the user has access Once the network administrator completes the configuration in the ECM the regular netwo...

Page 22: ...connection to the VPN will be done automatically If you have VPN connection problems to help you troubleshoot VPN related logs can be copied to a USB key from the VPN tab Get logs button in the OSD or...

Page 23: ...s dat Optional copied to etc ipsec d triplets dat strongswan zip x509 Optional copied recursively to etc swanctl x509 strongswan zip x509ca Optional copied recursively to etc swanctl x509ca strongswan...

Page 24: ...ats are X 509 and PKCS 12 PKCS 12 containers must be protected by a single password i e PKCS 12 generated by openssl pkcs12 twopass are not supported Certificates in the X 509 format and private keys...

Page 25: ...to your hardware Always turn off your system unplug it then wait for it to cool before touching any of the internal parts of your computer or installing your Matrox product While your system is turne...

Page 26: ...rmly and evenly until it s fully seated in the slot c Secure the bracket of your Matrox card to the frame of your system Your Matrox card is now installed If you re installing more than one card see I...

Page 27: ...m may support the installation of multiple Extio 3 transmitter cards in your system WARNING To avoid damaging your cards alwaysinsertyourcardasstraightas possible into the slot Don t rock the card fro...

Page 28: ...i DisplayPort to DisplayPort adapter is supported on Extio N3408 or N3208 transmitter card only Not recommended for 4K60 resolutions If your graphics hardware has a DisplayPort connector use a mini Di...

Page 29: ...monitor cable or on your Matrox product carefully remove the DisplayPort cable by pressing the latch on the top of the DisplayPort connector while removing the connector Connector 1 Connector 2 Connec...

Page 30: ...Connector Description Mini DisplayPort Connect your mini DisplayPort to DisplayPort cable to your Matrox card Connect the other end of the cable to your host system Mini USB Connect one end of your US...

Page 31: ...information on connecting a redundant network see Setting up link redundancy page 38 Video Out DisplayPort 1 1 USB 2 0 RS232 SFP DisplayPort 1 1 DisplayPort 1 1 2 1 1 2 Host Connections 12V 5A Displa...

Page 32: ...tal monitor to this connector Note This connector is currently disabled on the transmitter unit Support is expected in a future release Headphone Connect your headphones to this connector This connect...

Page 33: ...nector of your computer host or of another audio device local or remote to this connector This connector supports a 3 5 mm stereo jack Line Out Connect the Line In connector of your computer host or o...

Page 34: ...ort 1 1 DisplayPort 1 1 2 1 1 2 Host Connections 12V 5A Video In DisplayPort 1 1 RS232 Line In 12V d c 5A power LAN1 RJ45 Line Out LAN2 LC LC USB 2 0 LAN2 RJ45 Line In USB 2 0 Microphone Headphone Lin...

Page 35: ...le or LC LC fiber optic cable to this connector For more information see Installing the SFP module page 36 Note If you re using link redundancy make sure the LAN1 and LAN2 connectors are connected bef...

Page 36: ...ted A properly oriented module should slide easily into the housing 3 MakesuretheSFPmoduleisinsertedall the way into the housing When locking in place you may hear a click sound TomakesuretheSFPmodule...

Page 37: ...o 3 Series User Guide 37 To remove the SFP module 1 Pull the latch handle down to unlock the SFP module from its housing 2 Grasp the SFP module by the side walls and carefully pull the module out of t...

Page 38: ...ke sure to connect LAN1 to network switch 1 and connect LAN2 to network switch 2 Make sure the LAN1 and LAN2 connectors are connected before enabling the Link redundancy feature For more information s...

Page 39: ...option see Input and output information page 75 3 For the changes to take effect your devices will automatically reboot Disabling link redundancy To disable link redundancy 1 Disconnect the second net...

Page 40: ...powered Green solid Device is active Green fast blink Configuration reset in process Amber solid Card is in maintenance mode Amber slow blink Card is restarting in maintenance mode Amber fast blink D...

Page 41: ...ch detected Amber fast blink Device is updating the firmware Transmitter No USB connected Receiver No keyboard detected Red solid Transmitter No source detected Receiver No monitor detected Red slow b...

Page 42: ...lor Network No LED black No power Green fast blink Network cable detected Transmitting at 1 Gbps Amber fast blink Network cable detected Current transmission speed not supported Red fast blink Network...

Page 43: ...twork activity detected Green fast blink Data transfer in progress Amber solid No transceiver detected Red solid Error establishing communication Verify all network connections then reboot your Extio...

Page 44: ...the devices properly As the firmware updater requires a device to reboot multiple times make sure your DHCP server maintains the IP address of a device when it reappears on the network Otherwise we re...

Page 45: ...automatically detected you can manually locate one or more Extio 3 devices using their IP address To manually locate the devices selectManual detection andnextto Address or URL enter the IP address of...

Page 46: ...als for all remaining Extio 3 Series devices check box If you don t know the password of some of the Extio devices on your network enable Skip all remaining Extio 3 Series devices with unknown passwor...

Page 47: ...u can update the firmware of a single Extio 3 transmitter or of an Extio 3 transmitter and receiver pair in point to point mode using the USB connection between your host system and transmitter unit 1...

Page 48: ...devices Wait while the devices are being updated up to 20 minutes Note To update the firmware the Updaterfromhost exe file installs a USB mass storage device on the Extio 3 transmitter unit On certain...

Page 49: ...3 devices page 28 Make sure your Extio Central Manager software is installed on a separate system on your network and you ve set the allowed connections between your Extio transmitter and receiver de...

Page 50: ...the Extio 3 devices connected are listed If prompted to enable network discovery and file sharing on your network when validating network discovery enable these two features by clicking on the prompt...

Page 51: ...Central Manager software Before you can access and use the OSD your Extio Central Manager software must be configured For information on how to use and configure Extio Central Manager software see th...

Page 52: ...Changingtheoperationmodeofyourdevices page 79 Logout Click this to log out of the device Search Search for a system by device serial number friendly name IP address or name of the user connected Conf...

Page 53: ...status information Name Guest connections Name of user connected and Keyboard shortcut of the selected transmitter Inputs View the connection information of the devices Monitor Microphone and Line In...

Page 54: ...nalog audio inputs and outputs Line In Microphone Line Out and Headphone Monitors Aggregator mode only To change a monitor layout for aggregator mode click the Change monitor layout button under Aggre...

Page 55: ...hat are useful for auditing and troubleshooting 1 Click the Get logs button The Log files retrieval dialog box appears 2 Insert a new USB mass storage device in the receiver 3 In the Log files retriev...

Page 56: ...d shortcut to switch sources To use only keyboard shortcuts no mouse to switch sources in Extio Central Manager select a Receiver then go to the Keyboard shortcuts page and enable the Use only keyboar...

Page 57: ...lay in the aggregate layout under Add video streams you can assign only one display to show dynamic sources b Click a video stream tile from the left hand box and drag it into the proper display under...

Page 58: ...regator mode click Edit 3 Change your new monitor layout then click OK 4 Click the Sources tab Change your video streams and configure the analog audio source for your streams 5 When you re done click...

Page 59: ...its Each source is shown with its preview image the friendly name of the transmitter and the source input number If a transmitter has only a single available source the input number is omitted 2 Selec...

Page 60: ...ned using the Extio Central Manager software For more information on keyboard shortcuts see your Matrox Extio Central Manager User Guide 2 In the search box type the source and input name if you know...

Page 61: ...Matrox Extio 3 Series User Guide 61...

Page 62: ...stened Also don t change connections while your Extio transmitter and receiver are turned on For more information see Connecting your Extio 3 devices page 28 Make sure your Extio Central Manager softw...

Page 63: ...ows Server 2008 R2 and Windows 7 Obtaining Matrox Extio Central Manager software To obtain the latest Extio Central Manager software contact your Matrox representative Matrox makes the latest Extio Ce...

Page 64: ...The default keyboard shortcut is the Scroll Lock key Changing the OSD keyboard shortcut You can change the keyboard shortcut used to access the OSD Change the keyboard shortcut through Extio Central M...

Page 65: ...n also Edit and Remove your configuration For more information see Aggregator mode in VPN page 69 Wake on LAN Click this to wake up your transmitter if it turns off This has no effect if a transmitter...

Page 66: ...status information Name Guest connections Name of user connected and Keyboard shortcut of the selected transmitter Inputs View the connection information of the devices Monitor Microphone and Line In...

Page 67: ...nalog audio inputs and outputs Line In Microphone Line Out and Headphone Monitors Aggregator mode only To change a monitor layout for aggregator mode click the Change monitor layout button under Aggre...

Page 68: ...modify the settings for your VPN Network You can change the MTU Maximum Transmission Unit value from here If you are connected to an aggregated layout you will be able to set the value for each trans...

Page 69: ...th aggregator mode your Extio 3 receiver unit can gather video streams from multiple Extio 3 transmitter units into a single layout The user operations in aggregator mode are similar whether the user...

Page 70: ...mitter and receiver are turned on For more information see Connecting your Extio 3 devices page 28 Make sure all of your Extio 3 transmitter and receiver devices are using the latest version of the Ma...

Page 71: ...use your devices in point to point mode click Point to Point from the OSD startup screen Wait for the mode to be enabled For more information see Basic functions page 71 Basic functions Note To chang...

Page 72: ...the connection information of the devices Monitor Microphone and Line In connected to the selected transmitter Details Provides information such as the model serial number firmware package version an...

Page 73: ...audio source Select the audio source for your headphone from the transmitter Line Out audio source Select the audio source for your Line Out device from the transmitter Microphone or Line In audio so...

Page 74: ...mode Enable this to turn off the display after X minutes of inactivity Configure monitor behavior on transmitter inputs Select a Monitor 1 2 3 or 4 to apply a fixed EDID to that output If a monitor i...

Page 75: ...cation where you want to save the log files 4 Click OK The zip files of the logs are created in the root folder of the USB device Enable link redundancy To ensure network uptime in case of network fai...

Page 76: ...ot Extio Central Manager Your Extio device has encountered an error red device tile Keeps all of your device settings including the IP configuration and password Software reboot OSD Point to point mod...

Page 77: ...eset Press and hold the button for 4 5 seconds until the LED turns fast blinking green to reboot your device and restore the default settings Extio N3408 or N3208 unit Hardware reboot Press and hold t...

Page 78: ...ies User Guide Configuration reset Press and hold the Reset button on your device with the tip of a paper clip for 4 5 seconds until the LED turns fast blinking green to reboot your device and restore...

Page 79: ...es see Rebooting or resetting your Extio 3 device page 76 Note This step is not required if you re using RJ45 connections 5 Configure your Extio 3 devices again Networked mode Use Extio Central Manage...

Page 80: ...stomer support page 103 Common problems and solutions This section addresses specific problems to your Matrox product that could prevent you from using your system or product Problem After changing op...

Page 81: ...ring may be enabled on some GPUs 1Solution Configure your GPU settings so that the output s color format is set to RGB and the dynamic range is set to the highest level For more information see the do...

Page 82: ...ceiver so that both have the same firmware version 2Solution Matrox recommends that you connect each appliance to a DHCP network and run the firmware updater tool to see if your units require a firmwa...

Page 83: ...41W 32 5W Laser emissions Only when using a multi mode SFP module 850 m laser compliant to 21CFR Subpart J Class 1 Regulatory compliance Class A CE FCC ICES 3 KC RCM VCCI Electrical safety considerati...

Page 84: ...1000 Base T Ethernet SFP cage RJ45 copper transceiver SFP fiber module Optional Optional USB ports 2 USB 2 0 front 1 USB 2 0 back Currently disabled 2 USB 2 0 front 1 USB 2 0 back DisplayPort version...

Page 85: ...4 USB 2 0 front DisplayPort version 1 1 DisplayPort version 1 2 DisplayPort version 1 2 is supported on connector labeled 4 only Color space YUV 4 4 4 RGB 8 8 8 YUV 4 4 4 RGB 8 8 8 Maximum output reso...

Page 86: ...upported in networked mode over LAN and private WAN Over Internet or WAN network conditions vary according to region For an optimal user experience we recommend a ping time of less than 20ms and 10 wo...

Page 87: ...To dispose of your product see www matrox com environment weee Caution There is a risk of explosion if the battery is replaced by an incorrect type This product contains no user serviceable parts insi...

Page 88: ...nment weee Attention Il y a risque d explosion si la pile est remplac e part un type incorrect Cet appareil ne contient aucune pi ce que l utilisateur puisse r parer Pile Utilis e pour maintenir les p...

Page 89: ...t least 0 75 inches 1 91 cm of clearance between the top of your device and anything above it More space may be required depending on your environment When your device is resting on a plain surface ma...

Page 90: ...irements for a system running the Matrox Firmware Updater Network Port Type Inbound Outbound Functionality 53 TCP DNS DNS requests 443 Minimum requirements TCP HTTPS Central Manager commands 1900 UDP...

Page 91: ...munity string 443 TCP HTTPS Extio Central Manager commands and Firmware Updater Authentication 1900 UDP UPnP Microsoft SSDP for discovery of UPnP devices Ephemeral UDP RTP RTCP Audio and video streams...

Page 92: ...annel 8809 8872 TCP Receiver unit A V streams control 8809 8872 TCP Transmitter unit A V streams control 9223 9254 UDP Receiver unit Multicast A V streams 9223 9254 UDP Transmitter unit Multicast A V...

Page 93: ...select All Ports Scope Under the remote IP address add the IP range you want to use for your transmitter You can use a range such as 192 168 1 0 24 or a single IP address such as 192 152 168 62 Action...

Page 94: ...uide Profile Select the network location of your system Domain Private or Public Name Enter the name for your rule such as Extio 3 ICMPv4 rule For more information on configuring your Windows firewall...

Page 95: ...les and cords are slack Make sure the ambient temperature doesn t exceed the maximum recommended temperatures Mounting your Extio 3 device You can mount two 2 devices horizontally on a single shelf To...

Page 96: ...ayPort 3 on the transmitter unit Audio originates from the digital A V signal displayed on monitor 3 of the receiver Digital audio 4 Audio originates from the audio portion of the A V signal of Displa...

Page 97: ...of the receiver unit is sent to the Line Out connector of the transmitter unit The Microphone signal from the receiver unit is sent to a transmitter following the destination option chosen see Receiv...

Page 98: ...ne Out connector of the transmitter Audio from the selected audio source of the receiver Microphone or Line In is sent to the Line Out connector of the transmitter unit that provides the video stream...

Page 99: ...The connections section must contain only one connection description with the following syntax connections connection name param value param value The local and remote sub sections The connections sec...

Page 100: ...3 Series User Guide remote suffix1 param value remote suffix2 param value The suffix can be omitted when there is only one local or emote sub section connections connection name local param value rem...

Page 101: ...ub section must not contain a child sub section as in the usual swanctl conf syntax like this connections conn children child params it should rather look like this connections conn children params Go...

Page 102: ...t persistent the secrets must be re loaded at every VPN connection A secret can be an authentication credential or a private key decryption passphrase The syntax for the secrets section in swanctl jso...

Page 103: ...was purchased through Matrox contact your Matrox representative or visit our technical support Web site at www matrox com en video support Information we need Please give a complete description of the...

Page 104: ...es User Guide Register your Matrox product Please register online www matrox com en video apps registration to be eligible for customer support new product announcements and information on special off...

Page 105: ...ence Regulation of Industry Canada Fran ais Innovation Sciences et D veloppement conomique Canada Remarque sur les produits mat riels Matrox couverts par ce guide Ce present appareil num rique n met a...

Page 106: ...iointerferenze nel qual caso all utente potrebbe venire richiesto di prendere le misure adeguate Per soddisfare i requisiti CEE il monitor e le altre periferiche vanno collegati alla scheda grafica co...

Page 107: ...ulations lumineuses veuillez consulter votre m decin avant toute utilisation Nous conseillons aux parents d tre attentifs leurs enfants lorsqu ils jouent avec des jeux vid o Si vous m me ou votre enfa...

Page 108: ...p Rainbow Runner TheatreVUE TripleHead TripleHead2Go VDA Veos Xenia Adobe Systems Inc Acrobat Reader Advanced Micro Devices Inc AMD Apple Computer Inc App Store Apple iPad Mac Mac OS Belden Inc Belden...

Page 109: ...y acknowledged Fran ais Les marques d pos es sont d pos es aux tats Unis au Canada et ou dans d autres pays Toutes les autres marques et tous les autres noms d pos s reconnus nationalement ou internat...

Page 110: ...Inhalte korrekt und verl sslich Weiterhin bernimmt Matrox Graphics Inc keinerlei Verantwortung f r die Benutzung dieses Handbuchs die Vervielf ltigung und oder Verteilung im Ganzen oder zum Teil wede...

Page 111: ...Matrox Graphics Inc 1055 Saint Regis Boulevard Dorval Quebec Canada H9P 2T4 514 822 6000 video matrox com www matrox com video...

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