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Matrox Extio 3 Series – User Guide
Problem
In point-to-point, the receiver cannot connect to the transmitter
1
Cause
Firmware version on the transmitter and the receiver does not match in point-to-point.
1
Solution
Run the
updaterfromhost.exe
file. This will report the firmware version of the transmitter.
Update the transmitter and/or the receiver so that both have the same firmware version.
2
Solution
Matrox recommends that you connect each appliance to a DHCP network and run the
firmware updater tool to see if your units require a firmware update. If you don’t have a
DHCP server on your network, Matrox recommends that you connect all your Matrox Extio
3 devices to a network switch and let DHCP time out (this could take several minutes) so that
the Extio 3 devices receive a link local address. Also do the same with a laptop that will run
the firmware
updaterfromhost.exe
file.
