Matrox Extio 3 Series, User Manual

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Matrox Extio 3 Series – User Guide 103
Customer support
Matrox web
Our web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Visit the Matrox Graphics Web site at
www.matrox.com/video .
Technical support
Matrox values your business and offers professional support for your Matrox product.
If your product was purchased through a Matrox dealer , contact your dealer for product support.
This is the quickest and most effective method of technical assistance. Your dealer is familiar with your
complete system.
If your product was purchased through Matrox , contact your Matrox representative or visit our
technical support Web site at www.matrox.com/en/video/support .
Information we need
Please give a complete description of the problem, and include:
 Matrox product serial number, model number, revision number, and firmware number.
 Source specifications.
 Control system (system running Extio Central Manager) specifications.
 Specific Extio Central Manager or OSD (On-Screen Display) options and features used.
View your warranty information
Matrox makes warranty information available on the Matrox site
(
www.matrox.com/en/video/support/warranty ).
View the third party software notices
Matrox makes third party software notices and/or additional terms and conditions available on the
Matrox site (
https://thirdpartylicenses.matrox.com ).