59
SYMPtoM
CAUSE
RESoLUtIoN
All units. On Demand Music Videos do not
play.
Problem with Gateway, network switch, or
Cat-6 cabling at switch or patch panel
1. Check power on Netpulse Gateway
and network switch in server room or
electrical closet. Restore as needed.
2. Ensure the Cat-6 cable is securely
connected to the Gateway, network
switch, patch panels, and all distribution
(Hubs/Switches) units.
3. Ensure that Cat-6 is securely connected
to each unit. If the Internet cable is
secure, a link light on the unit where the
cable attaches should be seen.
One unit has no On Demand TV Shows or
Music Videos.
Machine has lost connection to Gateway
1. Check all Cat-6 connections between
machine and Gateway.
2. Ensure Cat-6 is securely connected at
machine.
3. Reboot unit.
4. Retest video on demand or music video.
If the problem is not resolved, contact
Matrix Technical Support.
SYMPtoM
CAUSE
RESoLUtIoN
All units. No TV.
TV system is down, or coax cabling
disconnected in closet
1. Check electrical connections at TV head
end system.
2. Check coaxial cable in server room or
electrical closet.
3. Contact the TV vendor.
All units have fuzzy picture.
Loose or damaged coax cabling at closet or
TV signal strength problem
1. Check coaxial cable and connections in
server room or electrical closet and main
segment feeding all machines.
2. Contact the TV vendor.
One unit. TV not working.
Loose coax cable connection or poor signal
strength
1. Ensure coax cable and connections are
secure.
2. Shut down and restart machine.
3. Test unit to ensure it is working.
4. Contact Matrix Technical Support.
Video Present when viewing TV but not
present when viewing iPod video.
Loose or unplugged S-Video cable to console
side access area
1. Check S-Video connection at console.
2. Check for damaged S-Video cable.
3. Check that audio console audio out
cable is plugged into the console. (Note:
The audio cable has a 5V line that
enables the S-Video output from the
treadmill.)
4. (Note: The audio cable connector is next
to the Ethernet cable connector.)
Video present but audio is not present.
Loose or unplugged audio cable to console
1. Check audio cable connection to
console. (Note: Audio cable is next to
the Ethernet connector)
2. Check audio settings in Engineering
Mode
3. Contact Matrix Technical Support.
TV Audio Volume does not change from
treadmill volume control buttons.
PCTV is a touch screen unit
1. Install the Target Heart Rate Overlay
tRoUBLESHootING
6.2 tRoUBLESHootING - oN dEMANd tV oR MUSIC VIdEo ISSUES
6.3 tRoUBLESHootING - LIVE tV ISSUES
If a problem with a Netpulse-compatible machine is seen, follow the directions in this troubleshooting guide to solve the problem. If the problem
cannot be resolved, call Netpulse at: 877-NETPULSE (638-7857).