Matrix Fitness PCTV Service Manual Download Page 1

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SERVICE MANUAL

PCTV

Summary of Contents for PCTV

Page 2: ...tion Console Setup T3x LMM Console 29 3 6 PCTV Bracket Installation Console Setup T3x LAM Console 34 3 7 PCTV Bracket Installation Console Setup Universal 3x Console 39 3 8 Required Software Versions 44 CHAPTER 4 PROGRAMMING THE PCTV 4 1 Definitions 45 4 2 Installations 49 4 3 Connecting to the Network 50 4 4 Setting up the PCTV 53 4 5 Testing the PCTV Screen 55 CHAPTER 5 SETTING UP A USER PROFILE...

Page 3: ...e s website This document sets forth the requirements and best practices that will ensure the highest availability and reliability of the PCTV by Matrix Fitness experience for facility members and staff The PCTV System powered by Netpulse can be setup via a wired or wireless system Based on the needs of the facility the facility will determine which setup is to be installed IMPORTANT Many of the c...

Page 4: ...facility installation is fast and easy expansion is easy and there is almost no disruption to club members 2 RELIABLE This wireless infrastructure currently powers 20 000 customer networks in 143 countries The hardware is professional grade cloud managed and dual band which allows it to communicate to the equipment above other wireless noise 3 COST EFFECTIVE When the true expenses of wiring a faci...

Page 5: ...y Server an outlet and a surge protector Make available a 19 shelf near available power ____ Contact an ISP Internet Service Provider to bring internet connectivity to the closet ____ Make internet access available in the shelf area We recommend a dedicated line WHAT IS NEEDED FOR INTERNET ____ Insure sufficient bandwidth for the Gateway Server A bandwidth of 1 Mbps download speed for every 4 touc...

Page 6: ...nterference a facility needs to be concerned about The first is physical interference Physical objects that block line of sight to the access point will interfere with the signal This includes walls windows pillars shelving lighting air ducting etc Try to pick mounting locations that allow for clear line of sight to the equipment It may be necessary to use a drop pole to lower the AP below these t...

Page 7: ...the plane of the AP See the diagram below for a side view of the green coverage zone With this type of coverage pattern it is very important to mount the AP so that the base of the coverage cone covers the desired wireless equipment This can be accomplished by mounting the AP to the ceiling above the equipment with the face of the AP the side with the LED lights pointed down toward the floor Alter...

Page 8: ...illustrates a situation to avoid Example 1 Ceiling Installation Example 2 Wall Installation Example 3 Improper Installation Please see the Meraki MR installation guide for additional details on mounting the access point to different fixtures http docs meraki com download attachments 8519767 meraki_setup_MR24 pdf version 1 modificationDate 1349988446756 ...

Page 9: ...w you to check RSSI received signal strength intensity values such as InSSIDer available for free from Metageek With this program or another program installed on a laptop or smartphone check the RSSI values around the fitness equipment Values that are greater than 70 dBm are required If it is noticed that the signal strength is significantly lower than this value 75 dBm or less consider installing...

Page 10: ... closet or a server room for the gateway and related network equipment 2 Make sure the location has power and internet access as well as a rack or 19 shelf for the gateway PREPARING INTERNET SERVICE 1 Contract an ISP Internet Service Provider to bring internet connectivity to the closet 2 Make sure that the internet has sufficient bandwidth for the Gateway a The minimum bandwidth is 3 Mbps down b ...

Page 11: ...10 Network COnfiguration setup 2 3 GETTING CONNECTED GUIDE WIRED CONTINUED CLOSER DETAIL OF GATEWAY Netpulse PCTV Compatible Cardio Equipment from Matrix Fitness ...

Page 12: ...nate with a coupler This option is more secure but can be expensive depending on the size and layout of the club Cable Wiring Option 2 Switches on the Floor Cable from the Patch Panels to switch es on the floor and from the floor switches to the screens This is a less expensive option but leaves more opportunity for disconnection IMPORTANT Commercial grade cable management systems should be used t...

Page 13: ...or other Matrix Fitness products Refer to the step by step instructions to determine which parts will be needed and which parts can be discarded To ensure correct assembly of the treadmill TV bracket carefully read and follow these steps ATTENTION The PCTV must be tested for function after installation as some programming may be needed NOTE The PCTV is a touch screen unit and therefore will not wo...

Page 14: ...ess plug the wireless dongle into the USB port on the back of the PCTV Figure H and use the double sided tape to se cure the dongle to the PCTV plastics Figure I If the system is wired skip this step Figure H Figure I 6 If the system is going to be wired plug the Net Wire from the TV Bracket kit into the Ethernet port in the back of the PCTV Figure G If the system is wireless skip this step Figure...

Page 15: ...oax from the console mast Run the coax cable to the back of the PCTV and screw it in Figure L 11 Plug the external TV power wire from the console mast into the TV power wire installed in step 4 Both wires are labeled TV Figure M Figure M 12 Plug the controller wire from the TV bracket kit into the C Safe port on the upper control board in the console Figure N There may be a C Safe cable already pl...

Page 16: ...h ENTER When the screen says Output Default push ENTER again The volume range can be adjusted 21 Press and hold the PAUSE or STOP key for 3 5 Seconds or press the EMERGENCY STOP to return to normal operation 22 A channel scan should be done using the instructions included in the TV owner s manual 14 If the PCTV is going to be connected to the internet through an Ethernet cable plug the Ethernet ca...

Page 17: ...ket kit Figure D 4 Attach the coax cable from the TV bracket kit to the coax cable coming up the console mast Figure E NOTE There is an adaptor to hook the 2 male coax cable ends together included with the TV bracket kit 5 Attach the 4 pin black connector side of the power wire to the TV power wire coming up the console mast Figure F Figure A Figure B Figure C Figure D Figure E Figure F Bracket In...

Page 18: ...Plug the net wire this will have a yellow RJ45 connector on one end into the net wire coming up the console mast Figure H NOTE The net wire is only needed if wired internet will be used 8 Mount the front plate to the TV using 2 screws sent with the TV bracket kit Figure I 9 Plug the coax cable into the port on the PCTV Figure J 10 Plug the TV power wire into the port on the PCTV Figure K 11 Plug e...

Page 19: ...c using double sided foam tape 14 Mount the PCTV to the bracket using 4 screws Figure O NOTE Make sure the tabs of the front plate slide behind the console faceplate to create a seamless look Figure P 15 Install the console back cover using the 4 screws removed in Step 1 Figure Q NOTE Make sure to route the wiring through the holes in the back cover so that none of the wiring is pinched Figure R T...

Page 20: ...gineering then press ENTER 21 Toggle to Audio Source then press ENTER Toggle to PCTV and push ENTER This will ensure the audio from the PCTV can be heard through the treadmill headphone jack 22 If the sound is too quiet or too loud toggle to Volume Control and push ENTER When the screen says Output Default push ENTER again The volume range can be adjusted 23 Press and hold the PAUSE or STOP key fo...

Page 21: ...lease make sure the correct instructions for the console are being used 1 Turn off power and disconnect the power cord 2 Remove the console from the unit 3 Remove the 6 screws holding the 2 halves of the console together and split the console Figures A B 4 Assemble the new head phone jack and wire Figure C 5 Remove the existing blank head phone jack cover NOTE The PCTV is a touch screen unit and t...

Page 22: ...hat will need to be removed and discarded Figure E Figure F 7 Remove the 4 screws holding the small Matrix Fitness logo to the front of the console mast and remove the logo Figures G H This piece is no longer needed Figure G Figure H 8 Install the rubber pad from the TV bracket kit over the hole in the console mast Figures I J Figure I Figure J Bracket Installation Console Setup 3 3 PCTV BRACKET I...

Page 23: ...e holding the logo in place in Step 7 Figure L Figure K Figure L 11 Insert the spring pin into the hole at the top of the TV bracket Figure M Figure M 12 Install the rabbit ears onto the TV bracket using the bolt nut and washers from the TV bracket kit Figure N NOTE Make sure that the rabbit ears are installed so that the spring pin is restricting the range of motion Figure O Figure N Figure O Bra...

Page 24: ...ck of the PCTV Figure T If the system is wireless skip this step 18 If the PCTV is wireless plug the wireless dongle into the USB port on the back of the PCTV Figure U If the system is wired skip this step Figure S Figure R 15 Plug the power wire from the TV bracket into the back of the TV Figure R 16 Plug the side of the controller wire labeled TO TV into the port titled PCTV Figure S Figure U Br...

Page 25: ...ll Figure Y 25 Plug in the PCTV power wire into the base of the cardio Figure Y Figure W X Figure X 26 Enter Engineering Mode by pressing the INCLINE DOWN and SPEED DOWN keys at the same time and toggling to Engineering then press ENTER 27 Toggle to Audio Source and push ENTER Toggle to PCTV and push ENTER This will ensure the audio from the PCTV can be heard through the treadmill headphone jack 2...

Page 26: ...the wire in the console that goes from the UCB to the board on the console back Figure E 5 Install the new Y cable sent with the TV bracket kit to replace the wire removed in Step 4 Figure F Figure A Figure B Figure C Figure D Figure E Figure F Bracket Installation Console Setup 3 4 PCTV BRACKET INSTALLATION CONSOLE SETUP 5x UNIVERSAL LAM CONSOLE NOTE There is more than one version of the Universa...

Page 27: ...wire labeled To Console into the CSafe board mounted on the console back Figure K The wire goes into the PCTV port Also change switch SW1 to the top location for PCTV 11 Route the net and power cables through the console These wires are not plugged into the UCB but should be routed through the console to hide the wires The 8 4 pin black connectors shouild stick out the bottom of the console along ...

Page 28: ...ws Figure O The small cover with the Matrix logo that makes up the top of the rear console cover is no longer used with a TV bracket 15 Mount the console back onto the unit making sure to make all the necessary wire connections including the coax cable net and power wires 16 Mount the plastic front plate to the TV Figure P 17 Plug the coax cable into the back of the TV Figure Q 18 Plug the power w...

Page 29: ...ower wire and a coax cable with a signal strength of 10 Hz to the port on the front of the unit Figure Y 26 Enter Engineering Mode by pressing the INCLINE DOWN and SPEED DOWN keys at the same time and toggling to Engineering then press ENTER 27 Toggle to Audio Source and push ENTER Toggle to PCTV and push ENTER This will ensure the audio from the PCTV can be heard through the treadmill headphone j...

Page 30: ... work with the entertainment keypad Leave the Stan dard Overlay on NOTE There is more than one version of the T3x console please make sure the correct instructions for the console are being used 1 Turn off power and remove the power cord 2 Remove the console 3 Remove the console back cover 4 Remove the existing blank head phone jack cover Figure A 5 Assemble the new head phone jack and wire to the...

Page 31: ...ns from the console through the hole in the handlebar frame below the console Figure F Figure F Figure G 7 Remove the 4 screws holding the upper handlebar assembly to the console masts Figure G 8 Mount the TV bracket to the frame using the 4 screws removed in Step 7 Figures H and I Figure H Figure I 9 Connect the coax cable that was fed through the hole in the handlebar frame in Step 6 to the cabl...

Page 32: ...Bracket kit into the Ethernet port in the back of the PCTV Figure M If the sys tem is wireless skip this step 14 If the PCTV is wireless plug the wireless dongle into the USB port on the back of the PCTV Figure N and use the double sided tape to secure the dongle to the PCTV plastics Figure O Figure N Figure O Bracket Installation Console Setup 3 5 PCTV BRACKET INSTALLATION CONSOLE SETUP T3x LMM C...

Page 33: ... the PCTV and screw it in Figure Q Figure P Figure Q Figure R 17 Plug the TV power wire from the console mast into the TV power wire from Step 6 Both wires are labeled TV Figure R 18 Plug the controller wire from the TV bracket kit into the C Safe Board near the top of the console Figure S Figure S 19 If the system is wired plug the Net Wire from Step 13 into the 8 pin connector coming up the cons...

Page 34: ...TV and console back covers Figure V Figure V 24 Enter Engineering Mode by pressing the INCLINE DOWN and SPEED DOWN keys at the same time and toggling to Engineering then press ENTER 25 Toggle to Audio Source and push ENTER Toggle to PCTV and push ENTER This will ensure the audio from the PCTV can be heard through the treadmill headphone jack 26 If the sound is too quiet or too loud toggle to Volum...

Page 35: ...move the blank head phone plate from the front of the console 5 Install the new headphone jack plastic and wiring into the console Figure E 6 Plug the headphone wire into the open port on the translator board labeled For Phone Figure F Figure A Figure B Figure C Figure D Figure E Figure F Bracket Installation Console Setup 3 6 PCTV BRACKET INSTALLATION CONSOLE SETUP T3x LAM CONSOLE NOTE There is m...

Page 36: ...e I and connect the coax extension cable to the cable coming from the base of the unit Figure J 10 Connect the net extension wire to the wire coming from the base of the unit Figure K 11 Locate the TV controller wire in the console Figure L This wire was part of the group of wires attached to the console by a tie strap removed in Step 3 Figure G Figure H Figure I Figure J Figure K Figure L Bracket...

Page 37: ...the TV Figure N 14 Plug the controller wire into the PCTV port on the TV Figure O 15 Plug the net wire into the port on the TV If using wired internet Figure P 16 Plug the dongle into the port on the TV if using wireless internet Figure Q 17 Mount the dongle to the TV plastic using double sided tape Figure R Figure M Figure N Figure O Figure P Figure Q Figure R Bracket Installation Console Setup 3...

Page 38: ...ke sure that the coax power net and controller wires are tucked in the slot in the cover created by removing the small Matrix logo cover Figure V 21 Install the TV back cover onto the TV Figure W 22 Plug a working coax cable with a signal strength of 10 Hz to the port at the base of the treadmill Figure X Figure S Figure T Figure U Figure V Figure W Figure X Bracket Installation Console Setup 3 6 ...

Page 39: ...ER This will ensure the audio from the PCTV can be heard through the treadmill headphone jack 27 If the sound is too quiet or too loud toggle to Volume Control and push ENTER When the screen says Output Default push ENTER again The volume range can be adjusted 28 Press and hold the PAUSE or STOP key for 3 5 Seconds or press the EMERGENCY STOP to return to normal operation 29 A channel scan should ...

Page 40: ...s manual or contact Matrix Fitness at 866 693 4863 The PCTV is a touch screen unit and therefore will not work with the entertainment keypad Install the Target Heart Rate Overlay 1 Turn off power and disconnect the power cord 2 Remove the console from the unit 3 Remove the 2 screws holding the small silver back cover to the console and remove the back cover Figures A B Figure A Figure B 4 Remove t...

Page 41: ... lower keypad plastic Figure H Figure F Figure G Figure I 8 Plug the head phone jack wire into the head phone jack Figure I 9 Plug the head phone jack wire into the UCB Figure J Figure J Figure H 5 Remove the 5 screws holding the lower keypad plastic to the front of the console Figures E F Bracket Installation Console Setup 3 7 PCTV BRACKET INSTALLATION CONSOLE SETUP UNIVERSAL 3x CONSOLE Continued...

Page 42: ...gure M 13 Use the 4 screws removed in Step 4 to re attach the 2 halves of the console Be careful not to pinch any of the TV wiring 14 Install the bracket to the console using 4 screws Figure N 15 Install the console back onto the console mast and secure it with 5 screws Figure O Make sure to make all wiring connections including the net wire if using wired internet power wire and coax cable Tuck a...

Page 43: ...eless dongle into the USB port on the back of the PCTV Figure S and use the double sided tape to secure the dongle to the PCTV plastics Figure T Figure S Figure T 20 Install the PCTV onto the bracket making sure that the tabs on the TV lower plastic shield fit into the slots in back of the console Figure U and secure the PCTV to the bracket with 4 screws Figure V Figure U Figure V Figure Q Bracket...

Page 44: ...ssing the LEVEL UP and LEVEL DOWN keys at the same time and toggling to Engineering then press EN TER 27 Toggle to Audio Source and push ENTER Toggle to PCTV and push ENTER This will ensure the audio from the PCTV can be heard through the treadmill headphone jack 28 If the sound is too quiet or too loud toggle to Volume Control and push ENTER When the screen says Output Default push ENTER again Th...

Page 45: ...ow installation of a PCTV MODEL SN s Associated with this Console Required Minimum Software Version for PCTV T5x LMM CTM501 S005 or above T5x LAM CTM519 S001 or above Universal 5x LMM EP90 EP93 CS17 CS11 S005 or above Universal 5x LAM EP611 EP612 CS18 CS19 S001 or above T3x LMM CTM509 S004 or above T3x LAM CTM523 S001 or above Universal 3x EP610 EP603 EP605 S004 or above Bracket Installation Conso...

Page 46: ...his button the screen will go black with a button to return the screen to its full Attract Screen If an exerciser selects the screen on button or after 30 minutes the screen will return to the Attract Screen Figure A Network Availability Icon In the lower right hand corner of the view the icon below will display if the screen is unable to connect to the Internet Figure B This network check is done...

Page 47: ...eypad that will allow the person to enter a number of preset configuration passwords into the system to access various menus 1 At the main attract screen complete the top left top right top right top left tap sequence to bring up the menu code popup Figure C 2 Once the keypad appears Figure D enter the code followed by ENTER Figure E 4 1 Definitions Continued Figure C Programming The PCTV ...

Page 48: ...e Workout History feature SCAN Navigate to the TV channel scanning page of the install application to scan for TV channels INET Navigate to the networking page of the Install application to configure the machines to be network connected wired wireless or non connected DOWN Powers down the computer safely SPEED Display an Internet Speed Test to allow an on site technician to test the internet speed...

Page 49: ...xercisers do not need to have a User ID or create an account in order to use the entertainment system instead they may select the continue as guest button to proceed to the main menu Main Menu The main menu is where the exerciser is directed after the sign in process The main menu displays featured content Virtual Active workout history and more Figure F Figure F 4 1 Definitions Continued Programm...

Page 50: ...d and gather statistics of their workouts After configuring the PCTV Screen The PCTV must be tested it to ensure all the features are working properly After it is confirmed that the PCTV Screen is working correctly complete the installation Prerequisites Before using this configuration wizard each PCTV Screen should be cabled as described in Chapter 3 with the following If wired Cat 5e Cat 6 Ether...

Page 51: ...TWORK DEVICE SELECTION screen Figure A choose either Wired network interface or Wireless network interface depending on how the PCTV screen will be connecting to the Internet NOTE If there is not a wireless connection present only a Wired network interface will be seen as a choice Figure B Click NEXT Figure A Figure B 4 3 Connecting to the network Programming The PCTV ...

Page 52: ...he Netpulse Server Figure C 3 In a few seconds a green message should be seen saying All Network Tests have passed Touch the INSTALL key to Auto pair the Machine ID MID Figure D NOTE It may take several seconds to connect to the network pair the machine Figure C Figure D 4 3 Connecting to the network Continued Programming the PCTV ...

Page 53: ...ear and text is seen in RED stating that the MID could not be created contact Netpulse support at 1 877 NETPULSE ext 2 5 Reboot the PCTV by removing the power by unplugging the power wire from the back of the PCTV Figure E 4 3 Connecting to the network Continued Programming The PCTV ...

Page 54: ...oaded to the server choose this option to download the configuration Choosing this option bypasses the scanning process Analog or Digital If this is the first PCTV Screen in the club the user has to choose either analog or digital in order to scan the channels available 1 Once the correct options are chosen touch NEXT to begin scanning NOTE Scanning the first PCTV Screen will take more time than t...

Page 55: ...s in the Appendix Modifying Channel Settings for modifying scanned channels Once the scanned channels have been modified the configuration still needs to be saved 3 On the next page select FINISH Figure C The PCTV Screen will reboot and come back up with a GO button Congratulations the installation process is complete When installation of all units at the site is complete contact Netpulse at the o...

Page 56: ... will bring up the Main Menu Testing On Demand 1 Touch On Demand 2 Check an On Demand video and ensure it runs 3 Touch Menu to return to the main menu screen Testing Music Videos 1 Touch Music Videos on the main menu The Music Video screen will be displayed 2 Check one music Genre i e pop and ensure a video runs 3 Touch Menu to return to the main menu Testing Workout History NOTE It is extremely i...

Page 57: ...umbers long Phone numbers are good for this Figure D Push NEXT 2 Use the on screen key board to enter an e mail address Neither Matrix Fitness nor Netpulse share personal information Figure E Push NEXT Figure D Figure C To workout as a guest without setting up or entering a user ID press CONTINUE WITHOUT REGISTERING Figure B To create a new user profile push NEW USER Figure C Figure E SETTING UP A...

Page 58: ... Figure G This is used in some programs like Target Hear Rate Push NEXT 5 Enter a weight this can be changed as personal fitness goals are reached Figure H Push NEXT Figure F 3 Use the on screen keys to Choose an Image Password Figure F Figure H Figure I SETTING UP A USER PROFILE 5 1 SETTING UP A USER PROFILE CONTINUED ...

Page 59: ...Gateway 2 Reboot unit 3 Test unit to ensure it is working 4 Contact Matrix Technical Support One unit Black screen Loose power connection 1 Check power connections Check AC power connection to wall adapter Check DC power connection to side access area of console Check DC in line connection between wall adapter and treadmill pre threaded internal cable 2 Shut down unit and restart unit 3 Test unit ...

Page 60: ... or electrical closet and main segment feeding all machines 2 Contact the TV vendor One unit TV not working Loose coax cable connection or poor signal strength 1 Ensure coax cable and connections are secure 2 Shut down and restart machine 3 Test unit to ensure it is working 4 Contact Matrix Technical Support Video Present when viewing TV but not present when viewing iPod video Loose or unplugged S...

Page 61: ...p with touch points Touch screen requires calibration 1 Press and release the touch screen calibration button located on the back of the console If it does not go immediately to the calibration screen repeat the press and release of this button 2 Once the calibration screen appears complete the touch screen calibration Troubleshooting 6 4 TROUBLESHOOTING Workout Reporting Issues 6 5 TROUBLESHOOTIN...

Page 62: ...ed over that one port Internet Traffic Daytime All traffic below uses port 80 Typical network usage averages 10 workouts per machine per day User Sign in 100 bytes per workout sent at start of a workout Saving session data 2kb per workout sent at the end of a workout Club messaging 6kb per workout sent during the workout RSS feed updates 80kb per club every 4 hours to the Gateway time interval can...

Page 63: ... according to BICSI and TIA standards and tested to meet ANSI TIA 568 C 2 Commercial Balanced Twisted Pair Telecommunications Cabling and Components Standard Pre existing cabling must pass basic Qualification tests for speed and continuity RJ45 test plugs shall fall within the values specified in ANSI TIA 568 C Annex C for NEXT FEXT and Return Loss TV Coaxial Cable for TV TV 75 Ohm Standard TV Hoo...

Page 64: ...ice A local Audio Visual contractor will easily be able to create a system a As many cable satellite boxes as channels will be needed to display in the club If 8 channels are needed then 8 boxes are needed The individual channel chosen e g ESPN can be changed at any time but additional boxes may be required to have additional channels b The output of each of these boxes will go into a modulator th...

Page 65: ...64 NOtes ...

Page 66: ...SERVICE MANUAL Created Maintained by Kevin Oeltjenbruns 3 7 13 PCTV ...

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