Matan The SprinterB, User Manual

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Sprinter User's Manual I
Appendix A: Troubleshooting
Common Problems
In the following table you should be able to identify any possible problem you may come
across whilst using the SprinterB Printer. The table gives the possible causes of the problem
and one or more solutions. The solutions should be followed in the order that they appear in
the following chart.
Problem Reason Solution
The Heads’ Pistons and
Motors do not react to
commands.
The 24v supply does not work. Open the Control dialog box,
and then, on the Print Head
Card , check that the yellow LED
is lit.
If it is not, check the relay
located in the Main Switch Box.
Check the 24v fuse on the I/O
Card (located next to the yellow
LED).
The power is on but one of
the
Pistons doesn’t raise.
One or more of the Print Heads
have not been checked in the
Configuration Dialog Box.
The Piston’s Sensor has not been
adjusted.
There is a mechancial problem with
one relative
Valve Terminals .
There is an electronic problem with
the I/O Card.
In the Configuration dialog box,
check the relevant
Print Head .
Adjust the Piston’s Sensor until
its LED on the Sensor is lit.
Manually move the relative
piston up and down on the Valve
Terminal.
If this does not work, contact
your local dealer and request
that the
Valve Terminal is
replaced.
Contact your local dealer and
request that the
Valve Terminal
is replaced.
The Ribbon Motors do not
work when they should.
The Torque of the Motors has not
been set high enough.
There is an electronic problem with
the I/O Card
In the Control Panel dialog box,
increase the Torque of the
Ribbon Motors .
Contact your local dealer and
request that the
Valve Terminal
is replaced.
While the Substrate Motor
is inactive and the Printer is
not working, the
Substrate is
moving and the Ribbons are
turning.
The Torque of the Ribbon Motors
is too high.
In the Control Panel dialog box,
decrease the Torque of the
Ribbon Motors .
The Substrate Motor turns
fast (more than 60m/hr).
The value of Main Motor Coefficient
is too high. See the description of the Test
Speed feature in Control dialog
box.
All the Print Heads begin
working together.
The correct Head Delay for each
Print Head was not specified.
In the Configuration dialog box,
the No Delay condition exists.
In the Configuration dialog box,
specify the correct Head Delay
for each Print Head .
Choose the correct substrate.